Note: This review in no way reflects quality of my experiences at other Red Roof properties.
This is an older property that appears to have undergone a “rehab” that ran out of steam — or money — before completion.
Positives:
* Plumbing and heating/AC (hot water, toilet, guest-controlled room temp) work fine.
* Towels were average.
* Location is within walking distance of popular retail shopping, food, and entertainment (Target, Pottery Barn, Mission BarBQ, P.F.Chang, etc.).
Negatives:
* Thin mattress (In my opinion, the single most important factor in a hotel experience is the bed. This one was a deal-breaker.)
* Room lighting was dim, creating a gloomy atmosphere. (The corner where the “desk” is placed has no task lighting). I kept the TV on to make the room brighter.
* Outdated key system led to many failures/retries during a one-night stay. Very frustrating.
* Hair dryer did not turn on. When I tried to check the plug at the outlet, the entire fixture fell off the wall.
* Microwave did not work until I reached behind the table and discovered it was unplugged from the wall.
* No carpeting in room…previous floor was replaced with vinyl plank flooring, which is great for a kitchen or laundry room, but terrible for walking around barefoot.
I will say that management and service staff tried their best to respond to requests for help, but the issues they face are systemic. The overall effect is one of incompetence, malfunction, and neglect.