Front of property - evening/night
Check availability

Reviews of Best Western Plus University Park Inn & Suites

2.5 out of 5
Best Western Plus University Park Inn & Suites
2500 University Blvd., Ames, IA

Reviews

8.8

Excellent

Rating 10 - Excellent. 459 out of 844 reviews" "
Rating 8 - Good. 266 out of 844 reviews" "
Rating 6 - Okay. 79 out of 844 reviews" "
Rating 4 - Poor. 24 out of 844 reviews" "
Rating 2 - Terrible. 16 out of 844 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

jeff

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good clean place with great staff
Stayed 2 nights in May 2024
Response from Management on 21 May 2024
Thank you for your review; we're glad you enjoyed your stay!

8/10 Good

Chad

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location. Nice quiet stay.
Stayed 2 nights in May 2024
Response from David on 19 May 2024
Thank you for your review and we are glad you enjoyed your stay with us!

10/10 Excellent

Brian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and quiet
Stayed 1 night in Mar 2024
Response from David on 19 May 2024
Thank you for your review and we're very glad you enjoyed your stay with us!

10/10 Excellent

TIFFANY, MOVILLE

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to event
Stayed 1 night in Mar 2024
Response from Management on 14 May 2024
Thank you for your review; we're glad you enjoyed your stay!

2/10 Terrible

Amanda

Liked: Cleanliness
Disliked: Staff & service
Horrible and rude front desk staff
Stayed 2 nights in May 2024
Response from Management on 14 May 2024
Thank you for your review; we're sorry to hear you didn't enjoy your stay. Have a good day.

10/10 Excellent

Michele

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very helpful. The breakfast was good. We would stay there again.
Stayed 1 night in May 2024
Response from Management on 15 May 2024
Thank you for your review; we're glad you enjoyed your stay!

10/10 Excellent

Brian

Liked: Property conditions & facilities
Stayed 1 night in May 2024
Response from Management on 12 May 2024
Thank you for your review; have a great day!

6/10 Okay

Kimberly

Liked: Cleanliness, staff & service
There were people hanging outside in the parking lot during my last night. They were loud until about midnight.
Stayed 3 nights in May 2024
Response from Management on 6 May 2024
Thank you for your review; we apologize for the guest congregating in the parking lot. We hope to see you back again on a future visit!

10/10 Excellent

Patty

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the second time we have stayed at this property. It is clean, the staff friendly and excellent breakfast options.
Stayed 1 night in Apr 2024
Response from Management on 5 May 2024
Hi Patty,Thank you for staying with us again. We're glad you enjoyed your stay, and appreciate you choosing our hotel!

10/10 Excellent

Susan

Liked: Cleanliness, amenities, property conditions & facilities
Very clean and comfortable! Very pleased! The pool and hot tub were perfect. Room is beautiful and very comfortable. Highly recommend!
Stayed 1 night in Apr 2024
Response from Management on 1 May 2024
Thank you for your review; we're glad you enjoyed your stay!

10/10 Excellent

Richard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very close and convenient to Campus. Room was nice and clean. Staff was nice and helpful with dining options. Lobby area was very nice and comfortable.
Stayed 1 night in Apr 2024
Response from Management on 1 May 2024
Thank you for your review; we're glad you enjoyed your stay!

6/10 Okay

Marilyn

Travelled with partner
Liked: Cleanliness, staff & service
The room was okay but not at all as I expected with the rating that Expedia listed for the motel. Room was crowded, bathroom small, bathtub old, and lighting inadequate. There was also a chemical smell in the room that bothered me. Breakfast was okay but somewhat limited.
Stayed 1 night in Apr 2024
Response from Management on 1 May 2024
Thank you for your review; we apologize that your stay was not up to your standards in some ways.

8/10 Good

Christine

Liked: Cleanliness, staff & service, property conditions & facilities
Overall our stay was great. The only downfall was that we could smell a dog odor in our room.
Stayed 1 night in Apr 2024
Response from Management on 1 May 2024
Thank you for your review; we're glad you enjoyed your stay. We'll look into the odor issue you experienced in your room.

10/10 Excellent

Peggy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice stay. The carpet is older but it was clean! Beds were comfortable and clean! Bathroom was nice and clean! Good coffee. Nice breakfast area.
Stayed 2 nights in Apr 2024
Response from Management on 1 May 2024
Thank you for your review; we're glad you enjoyed your stay.

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Management on 1 May 2024
Thank you for your review; we're glad you enjoyed your stay!

2/10 Terrible

Tara

Liked: Staff & service
Stayed 1 night in Apr 2024
Response from Management on 14 Apr 2024
Thank you for your review; we're sorry to hear you didn't enjoy your stay.

8/10 Good

Jo

Travelled with partner
Liked: Cleanliness, staff & service
Pool was cold and hot tub not working
Stayed 1 night in Apr 2024
Response from Manager on 9 Apr 2024
Thank you for your review. We always try to make sure our aquatic facilities are up and running, and trust that they will be during your next visit!

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Manager on 9 Apr 2024
Thank you for your review. Have a great day!

10/10 Excellent

Heidi

Stayed 2 nights in Mar 2024
Response from Management on 1 May 2024
Thank you for your review; we're glad you enjoyed your stay.

6/10 Okay

Lisa

Stayed 2 nights in Mar 2024
Response from Management on 20 Apr 2024
Thank you for your review!

10/10 Excellent

Sara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Management on 11 Apr 2024
Thank you for your review, have a great day!

8/10 Good

Diana

Travelled with family, Travelled with pets
Liked: Staff & service, amenities
The property makes a good impression but the carpets should be urgently cleaned or better even replaced.
Stayed 1 night in Mar 2024
Response from Management on 11 Apr 2024
Thank you for your review, we appreciate your feedback.

10/10 Excellent

Tonie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Management on 11 Apr 2024
Thank you for your review, have a great day!

10/10 Excellent

Amber

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Loved the room, the pool, and the breakfast
Stayed 1 night in Mar 2024
Response from Management on 11 Apr 2024
Thank you for your review; we're glad you enjoyed your stay!

10/10 Excellent

Jason

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice facility
Stayed 1 night in Mar 2024
Response from Management on 11 Apr 2024
Thank you for your review; we're glad you enjoyed your stay!

8/10 Good

joel

Stayed 2 nights in Mar 2024
Response from Management on 11 Apr 2024
Thank you for your review, have a great day!

6/10 Okay

Kathleen

Travelled with family
Disappointed that in a 3 night stay we received new towels once, garbage taken out once, otherwise bed was never made, no new coffee provided, just the bare minimum.
Stayed 3 nights in Feb 2024
Response from William on 14 Mar 2024
Thank you for your review. Have a great day!

10/10 Excellent

Jeff

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Place was in good shape.
Stayed 1 night in Feb 2024
Response from William on 14 Mar 2024
Thank you for your review. Have a great day!

10/10 Excellent

Meghan

Stayed 1 night in Feb 2024
Response from Management on 11 Apr 2024
Thank you for your review, have a great day!

8/10 Good

Ashley

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pool closed
The only downside was that the pool/hot tub was closed for renovation and there was not mention of this prior to booking and it was one of the reasons i chose this one
Stayed 2 nights in Feb 2024
Response from William on 14 Mar 2024
Thank you for your review. Have a great day!

10/10 Excellent

Heidi, Farmersburg

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The room was perfectly comfortable and the hotel was well located for our event at Iowa State. There were a lot of families there that had kids running all over and trying to get in peoples doors while I was there though.
Stayed 1 night in Feb 2024
Response from William on 14 Mar 2024
Thank you for your review. Have a great day!

10/10 Excellent

Doug

Stayed 1 night in Feb 2024
Response from Management on 11 Apr 2024
Thank you for your review, have a great day!

10/10 Excellent

Leigh Anne

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room and conveniently located to campus
Stayed 1 night in Feb 2024
Response from William on 14 Mar 2024
Thank you for your review. Have a great day!

10/10 Excellent

Alejandra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from William on 14 Mar 2024
Thank you for your review. Have a great day!

10/10 Excellent

Brianne

Stayed 1 night in Feb 2024
Response from Management on 11 Apr 2024
Thank you for your review, have a great day!

10/10 Excellent

Olivia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Will definitely be staying here again! Love the convenient location to highway 30 and Ames amenities.
Stayed 1 night in Jan 2024
Response from William on 14 Mar 2024
Thank you for your review. Have a great day!

10/10 Excellent

Olivia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay!
Stayed 1 night in Jan 2024
Response from William on 14 Mar 2024
Thank you for your review. Have a great day!

8/10 Good

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Staff on 24 Jan 2024
Thank you for your review.

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was amazing. Loved our stay.
Stayed 2 nights in Jan 2024
Response from Staff on 24 Jan 2024
Thank you for your review.

10/10 Excellent

Kristina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel! Stayed here to drop my son off at Iowa State University! It is close to the University and hotel is fabulous! Very clean and nice staff!
Stayed 1 night in Jan 2024
Response from Staff on 24 Jan 2024
Thank you for your review.

10/10 Excellent

Kathlyn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place to stay
Very friendly staff
Stayed 1 night in Jan 2024
Response from Staff on 24 Jan 2024
Thank you for your review.

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front staff was very friendly and accomodating.
Stayed 1 night in Jan 2024
Response from Staff on 24 Jan 2024
Thank you for your review.

10/10 Excellent

gail

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was very clean and modern. Pool was great! Good location for visiting Iowa State.
Stayed 1 night in Jan 2024
Response from Staff on 24 Jan 2024
Thank you for your review.

4/10 Poor

kumaran

Stayed 3 nights in Jan 2024
Response from William on 14 Mar 2024
Thank you for your review. Have a great day!

8/10 Good

Mary Robin

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and convenient
Stayed 1 night in Dec 2023
Response from Staff on 24 Jan 2024
Thank you for your review.

10/10 Excellent

Zenita

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Staff wasn't very friendly we asked about rates for the next day, asked if they took AARP or if they had a discount for contractors because we are here plowing snow and she said no we don't very rude. I wish I could remember her name. We had to scoope the snow in front of the door, no big deal. But that lady that was working she acted like she hated her job.i know she had short hair glasses and on Friday jan.12 I seen her working in laundry.
Stayed 1 night in Jan 2024
Response from Staff on 24 Jan 2024
Thank you for your review.

10/10 Excellent

Renae

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Staff on 24 Jan 2024
Thank you for your review.

8/10 Good

Charles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and comfortable.
A nothing special hotel. Nice enough , but nothing is over the top. TV is certainly dated. Furnished on a budget. Clean and comfortable.
Stayed 1 night in Jan 2024
Response from Staff on 24 Jan 2024
Thank you for your review.

10/10 Excellent

Patty

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stop with restaurants nearby
Nice clean lobby and friendly staff. Room was clean and orderly with all the essentials in top working order. Breakfast was simple and well done and loved the nescafe coffee maker! Would definitely stay there again.
Stayed 1 night in Dec 2023

10/10 Excellent

Kimberly, JEWELL

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023