Freaking don’t try
I was booked for one apartment with 2 big size bed room for me and my friend, 2 couple, and when we reached for checked in they provide us one room with two bunk bed. This was absolutely disgusting and disrespectful. And I contacted Hotels.com and they keep me on hold for alsmost 1 and half hours. They keep on transferring my calls to different people without any solution. This is the worst experience ever. Hotels.com don’t have any responsibility towards their customers.