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Reviews of Apartments Patricia

3 out of 5
Apartments Patricia
Äusserer Wiestiweg 18, Zermatt, VS

Reviews

8.4

Very good

Rating 10 - Excellent. 188 out of 446 reviews" "
Rating 8 - Good. 166 out of 446 reviews" "
Rating 6 - Okay. 67 out of 446 reviews" "
Rating 4 - Poor. 15 out of 446 reviews" "
Rating 2 - Terrible. 10 out of 446 reviews" "

8.6/10

Cleanliness

8.0/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Bhawana

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Great stay except no service included
Stayed 2 nights in Dec 2023

8/10 Good

Siu Mun Tracy

Liked: Cleanliness, staff & service, property conditions & facilities
Overall is good with view of Matterhorn. Room is a bit small in size for 3 persons. There was road construction going on in front of the building, the property is willing to offer us help on carrying lugguage through on the check out day.
Stayed 2 nights in Oct 2023

10/10 Excellent

Michele

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There was construction outside and during the day you are close to the helipad where the tourist helicopter is constantly taking off and landing. That said, all we had to do was close out patio door. The kitchen was well-equipped and the room clean. Our patio had a wonderful view of der Matterhorn. Great deal, we would stay there again.
Stayed 2 nights in Oct 2023

10/10 Excellent

Shailendra, Chicago

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
N/A
Stayed 2 nights in Aug 2023
Response from Tamara on 14 Sept 2023
Dear Shailendra!Thank you for your visit and the great review.We are pleased that you enjoyed your stay with us and that we were able to fulfill your expectations.It would be a pleasure for us, to welcoming you another time again.Kind regardsTamara KreisGuest Relations

6/10 Okay

Jami

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service
Nice open space. Need some additional items for the kitchen for cooking and we had difficulty with coffee. The staff was prompt and helpful. The main reason we booked this location was access to the pool which was listed as included but when we checked in it was extra. This was misrepresented and we were told we would need to pay anyway.
Stayed 5 nights in Mar 2023
Response from Tamara on 25 May 2023
Dear Jami,thank you very much that you took your time to give us a review.We are very sorry for the missinformation, but the pool has been always paid extra.We still hope you had a nice stay with us and we would be very happy to have you back again.Bet regardsTamara KreisGuest Relations

10/10 Excellent

Richard

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay in Zermatt
Warm and comfy apartment with great view of the Matterhorn. Having the extra 1/2 bath downstairs was so nice since there were 4 of us staying here. Bus stop in front of the property was very convenient. Roomy ski room for equipment; full size appliances. You can pay a small fee at the main property to use the pool and spa. We would definitely stay here again!
Stayed 2 nights in Mar 2023

8/10 Good

Katherine

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worth the price
I was pleasantly surprised by how spacious the suite was. The kitchen was well equipped to cook meals and even had a microwave. Everything was sparkling clean and very well organized. It was easy to find everything we needed, although paper towels would have been a nice addition. Knives need sharpening. We loved the view from the patio-you could see Matterhorn! Can also view Matterhorn from bedroom too. Location was also perfect and about 10 min walk to train station! The WiFi signal however was very weak in all areas of the suite, except the bedroom. There were times we were in living room and network would drop or it would take forever while I was trying to buy my train tickets. Then I figured out (too late by then), that the strongest signal is in the bedroom. Aside from WiFi, I would absolutely stay here again based on how spacious and clean it was. It was very homey and didn’t feel like a sterile hotel.
View from balcony
Stayed 2 nights in Oct 2022

10/10 Excellent

Jennifer

Stayed 1 night in Oct 2022

8/10 Good

Diane

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The location is a nice walk from centre. The view of Matterhorn excellent. Our unit was spacious and well appointed
Stayed 3 nights in Oct 2022

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff was great. When we first checked in there was a concern about the room. I emailed and they had someone there to check it out and addressed/fixed it within a few hours. The apartment was lovely, the views were great and the kitchenette was well equipped and very nice to have! Everything in Zermatt is very walkable, but if you're looking to be "in the middle of everything" this might not be the ideal location.
Stayed 3 nights in Sep 2022

8/10 Good

manjinder

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Aug 2022

10/10 Excellent

Douglas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location with amazing view of the Matterhorn fom our balcony.
Stayed 4 nights in Jun 2022

10/10 Excellent

Mehul

Stayed 1 night in Jun 2022

10/10 Excellent

Katherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great view in Zermatt.
We enjoyed our stay here in the shoulder season in Zermatt. The apartment is a ski condo located at the end of town, a bit away from the center. The town is so small the location isn’t a real problem. And in exchange, we got a fabulous view of the Matterhorn from a large wraparound balcony. We prepared breakfasts and a dinner there, which saved us some money in pricey Zermatt. There is a good grocery store nearby to help keep your costs down. A sleeper sofa makes this place good for small families.
Stayed 3 nights in May 2022

6/10 Okay

Vivek

Travelled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
It was a totally human less experience, not even a phone in the room to reach out to any one, Any issues you have you had to go down stairs, pick up the common phone and talk to someone...... The rooms were smaller than what gets shown on the net. Access was difficult especially with large baggage, the views form the room were not that great either.
Stayed 2 nights in May 2022

8/10 Good

Neal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in May 2022

8/10 Good

Julie

Liked: Staff & service, room comfort
Stayed 4 nights in Mar 2022

10/10 Excellent

Jiwon

Stayed 1 night in Dec 2021

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cool
All good except if you have big luggage better to take a taxi there else have to drag up some slopes.
Stayed 1 night in Dec 2021

10/10 Excellent

Mingwei, San Jose

Travelled with family
Liked: Staff & service
Like it very much!
Stayed 1 night in Oct 2021

8/10 Good

Verified traveller

Travelled with pets, Travelled with group
Liked: Cleanliness, property conditions & facilities
I booked this room because it had a balcony with a view, is pet-friendly, had a small kitchenette, slept 3 comfortably and said there was on-site parking. I knew it was far from the center area of Zermatt where restaurants and the train station was, as well as having limited amenities (no lobby, reception or wellness area). Because Zermatt doesn’t allow cars, I thought having a place to stay with parking was worth the trade off of being far away from town. But when I called the hotel just before we arrived, I was told there was no parking on-site and had to take the train from , pay for parking at the garage there as well as for 3 train tickets and the shuttle from the train station in Zermatt to the hotel. Altogether the stay in Zermatt was amazing and the weather was gorgeous so the extra walking was just fine. Don’t miss the watching the sunrise on the Matterhorn! But don’t pick this place if you can’t walk a whole lot.
Stayed 1 night in Aug 2021

6/10 Okay

Verified traveller

Business traveller, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Nice place, Pool is not free and it was not mentioned. Shuttle is not free for Patricias
Stayed 1 night in Feb 2021

8/10 Good

Oscar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent option to stay in Zermatt!
The apartment was perfect for our adventures in Zermatt. Excellent place for saving money eating out since you have your kitchen. Room was very comfortable and quiet. Staff was nice. Here are the negatives. The sister hotel, the front desk for the apartment, offers a shuttle but if you book on Hotels.com it’s not included in your booking. It’s like Hotels.com guest are second class guest. The other issue is I had a bike crash and fractured my shoulder. The could have offered us a shuttle ride to the train since my shoulder was fractured but the didn’t. Not expected, but this would have been good customer service.
Stayed 2 nights in Aug 2020

6/10 Okay

NEIL

Liked: Cleanliness
Average place. Poor value. No pool.
Stayed 1 night in Aug 2020

8/10 Good

Aiko

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Big room nice place!
Stayed 1 night in Jul 2020

2/10 Terrible

Jay, Bangkok

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This is only hotel from my 7 hotels in this trip that not help me about COVID-19. No Help! No Service! I recommend you see next hotel if you go to Zermatt.
Stayed 2 nights in May 2020

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good view, good location, easy to find. Excellent ski room
Stayed 2 nights in Mar 2020

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
This is a residence, one will need to walk to the hotel 5 minutes for breakfast and sauna. Overall ok.
Stayed 4 nights in Jan 2020

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good view and comfortable appartment to stay!!! Highly recommend
Stayed 1 night in Feb 2020

6/10 Okay

Melanie

Travelled with family
Liked: Room comfort
Just ok but nothing luxurious
Front desk staff was not very interested in being helpful or friendly at check in. The building is not in the same complex as the check in, which was fine, but its also not easy to find...so it would have been helpful to have a friendly staff person to help kindly explain where we were going--instead we got shooed out the door with a quick and annoyed 1 second explanation of where it was. Checking in at 4:30 and they were not sure the room was ready initially (odd since 11am is checkout). Also, all the amentities listed for the hotel (e.g. pool / sauna) are a 10 min walk away back to the main building, so keep that in mind. Staff seemed annoyed that we wanted to use it while staying in the Residence Patricia. The room was big and had beautiful views of the matterhorn with a large balcony. Kitchen had everything you needed but quite outdated given the price of the room. Bathroom was also run-down, but served its purpose. Probably good for a family who has zero interest in style. No phones in the room, so if you need to call the front desk to ask a question you need to go to the lobby or call on your own phone. the breakfast was a good value at 20 CHF, especially for Switzerland prices.
Stayed 1 night in Jan 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel, amenities, location, and value
Overall, we had a really lovely stay at the Residence Patricia Zermatt. It is an apartment connected with the Alpen Hotel (http://www.alpenresort.com/en/welcome/) at Spissstrasse 52 which means, you have to first check into that hotel for your room key card + spa card (if you prefer). If you check in after 4 pm (I think), you can just retrieve your key card from the little e-terminal in front of the Residence Patricia apartments. The Alpen Hotel is only a few minutes from the Zermatt train station, and the apartment is only about a 4 minute walk from the Alpen Hotel. If you call ahead, I believe they will give you a ride. Two grocery stores (Coop and Denners) are minutes away from the apartment. The apartment itself is very spacious (for two people) and had a balcony/great view of the Matterhorn. The Klein Matterhorn lift/gondola is about a mile away but there is a great bus system, and bus stop is just across the street. This is personal preference but my only major complaint is that the bed/pillow was extremely uncomfortable compared to American standards, Europeans should have no issues since this seems to be normal. I woke up a couple of times throughout the night because of how stiff the bed was and how flat (no fluff) the pillows were. Another awesome piece about this hotel is that you can use the amenities (spa/sauna/pool/gym) in the Alpen Hotel!! This is probably the best value you will get for your money in Zermatt because everything is extremely expensive.
Stayed 3 nights in Nov 2019

6/10 Okay

Yin Ming

Travelled with family
Disliked: Staff & service
The hotel doesn't has reception. Need to check in by myself or go to another hotel for check in.
Stayed 1 night in Nov 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall comfortable apartment. Nice kitchen. Beautiful view of Matterhorn.
Stayed 3 nights in Oct 2019

10/10 Excellent

Eric

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Great view of the Matterhorn
Really nice stay. Just a short walk from the train station and easy to find. There were signs pointing us in the right direction. We could see the Matterhorn from our window which was amazing. The room was spacious and very nice. Comfortable bed.
View from the hotel
Stayed 1 night in Oct 2019

10/10 Excellent

ahmad rostam

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2019

8/10 Good

Verified traveller

Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Oct 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just brilliant. Very comfortable modern, spacious apartment. Great kitchenette and excellent bathroom. Walk out on to your balcony and WoW ... there’s the Matterhorn in the distance. We did not want to leave.
Stayed 2 nights in Oct 2019

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As a apartment this is not good, the view is really nice as you can see the Matterhorn mountain from balcony. But the sofa bed was very bad and too soft.
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommended
It was a fantastic short break in beautiful surroundings with lovely views over Matterhorn.
Stayed 3 nights in Sep 2019

10/10 Excellent

Verified traveller

Stayed 1 night in Sep 2019

8/10 Good

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2019

6/10 Okay

Brian

Liked: Cleanliness, staff & service
Beware construction!
I wish we had known there was construction right outside the window, we would have never booked. The place smelled like concrete dust the whole time and the dishwasher smelled like something died in it. It is also in a much less attractive part of town than most other places. The big thing was the dust, though. We feel a bit blindsided and cheated by that.
Stayed 3 nights in Aug 2019

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Daily room cleaning facility not available like making bed , cleaning of utensils etc.
Stayed 2 nights in Aug 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
walk about 12 minutes from train station(but check in at another location) Good size room with kitchen, and there's a grocery store nearby. Can see Matterhorn from room. If you don't mind walk a little, you can not go wrong with this property.
Stayed 2 nights in Aug 2019

8/10 Good

Christine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice quiet place to stay with excellent view.
Stayed 3 nights in Jul 2019

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved everything!!!!! The house was big enough, it was clean, fully stocked with bathroom necessities the view of the Matterhorn was amazing! The kitchen had everything we needed. Would go back any day of the week!
Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2019

10/10 Excellent

aj2saps, california

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
2 levels were great. Gave our family a chance to spread out after having been in one-room hotel rooms for a majority of our trip. The view of the Matterhorn in suite 85 was very good. This was definitely our favorite stay during our 12 day family vacation!
Stayed 1 night in Jun 2019