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Expedia-Verified Reviews
Wonderful!
4.6 of 5 guest rating
Room type Options Nightly price Book
Standard Double Room (Matterhorn View from Balcony)
Room with view
20 square metres
2 Twin Beds
Room sleeps 2 guests
Select dates to see price
Other room types
Deluxe Double Room, 2 Single Beds
26 square metres
2 Twin Beds
Room sleeps 2 guests
Select dates to see price
Standard Double Room, 2 Single Beds
20 square metres
2 Twin Beds
Room sleeps 2 guests
Select dates to see price
Deluxe Double Room, 2 Single Beds, Mountain View (Matterhorn)
Room with view
26 square metres
2 Twin Beds
Room sleeps 2 guests
Select dates to see price
Superior Double Room, 2 Single Beds
23 square metres
2 Twin Beds
Room sleeps 2 guests
Select dates to see price
Triple Room
28 square metres
2 Twin Beds
Room sleeps 3 guests
Select dates to see price

Get an overview of this hotel
3-star riverfront hotel, walk to Matterhorn Ski Paradise

Popular property highlights

Breakfast included
Free WiFi
Pets allowed
Laundry facilities
Smoke-free property

Location

Situated on a river, this hotel is within 1 mi (2 km) of St. Mauritius Church and Matterhorn Ski Paradise. Matterhorn Museum and Mountaineers Cemetery are also within 15 minutes. Zermatt Station is 7 minutes by foot.

Hotel Features

Along with a fitness center, this smoke-free hotel has a bar/lounge and a meeting room. Free buffet breakfast and free WiFi in public areas are also provided. Additionally, dry cleaning, laundry facilities, and express check-in are onsite.

Room Amenities

All 27 soundproofed rooms feature free WiFi and espresso makers. For a bit of entertainment, flat-screen TVs come with cable channels, and guests will also find down comforters and hair dryers.

Languages Spoken

  • English

Show all languages

Renovations & Closures

The property is closed between 22 April and 22 May.

Hotel Amenities

Hotel Amenities

  • Express check-in
  • Ski storage
  • Bar/lounge
  • Luggage storage
  • Lift
  • Fitness facilities
  • Train station drop-off (surcharge)
  • Train station pickup (surcharge)
  • Front desk (limited hours)
  • Free breakfast
  • Laundry facilities
  • Tours/ticket assistance
  • Built in 2009
  • Total number of rooms - 27
  • Television in common areas
  • One meeting room
  • Free WiFi
  • Number of floors - 4
  • Dry cleaning/laundry service
  • Number of buildings/towers - 1
  • Smoke-free property
  • Multilingual staff
  • Fireplace in lobby

Family Friendly Amenities

  • Free WiFi
  • Soundproofed rooms
  • Laundry facilities

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Languages Spoken

  • English
  • French
  • German

Room Amenities

Phoenix offers 27 forms of accommodation with espresso makers and a safe. Beds feature down comforters. 40-inch Flat-screen televisions come with cable channels. Bathrooms include a bath and shower, complimentary toiletries and a hairdryer. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

  • Free WiFi
  • Connecting/adjoining rooms available
  • Daily housekeeping
  • Soundproofed rooms
  • Blackout drapes/curtains
  • Hypo-allergenic bedding available
  • Phone
  • Desk
  • Private bathroom
  • Free toiletries
  • Espresso maker
  • Hair dryer
  • Bathtub or shower
  • In-room safe
  • Number of bathrooms - 1
  • Heating
  • Cable TV service
  • Flat-panel TV
  • Down comforter

Where to Eat

A complimentary buffet breakfast is served each morning between 7:30 AM and 10:00 AM.

Nearby Activities

  • Sledding nearby
  • Snowboarding nearby
  • Ski lessons available nearby
  • Rock climbing nearby
  • Mountain biking nearby
  • Ski equipment rental shops nearby
  • Hiking/biking trails nearby
  • Snowshoeing nearby
  • Downhill skiing nearby
  • Cross-country skiing nearby

Spa Services

  • Hot stone massage
  • Sports massage
  • Massages

Hotel Policies

Check-in

Check-in time starts at 3 PM

Check-in time ends at 7 PM

Check-out

Check-out time is 10:30 AM

Payment types

Children and extra beds

  • Children are welcome.

Pets

  • Pets are allowed for an extra charge of CHF 12 per pet, per night.
  • Dogs and cats only

You need to know

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. No on-site parking is available.

Fees

You'll be asked to pay the following charges at the property:

  • A tax is imposed by the city: CHF 3.00 per person, per night for adults; CHF 1.5 per night for guests aged 6-16 years old. This tax does not apply to children under 17 years of age.

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Pet fee: CHF 12 per pet, per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Hotel Names

  • Phoenix Hotel Zermatt
  • Phoenix Zermatt

We should mention

This property offers transfers from the train station (surcharges may apply). Guests must contact the property with arrival details 48 hours prior to arrival, using the contact information on the booking confirmation.

Reservations are required for massage services. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.

Only registered guests are allowed in the guest rooms.

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

National Rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 3 stars.

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