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Hypo-allergenic bedding, desk, iron/ironing board, free WiFi
Hypo-allergenic bedding, desk, iron/ironing board, free WiFi
Hypo-allergenic bedding, desk, iron/ironing board, free WiFi
Hypo-allergenic bedding, desk, iron/ironing board, free WiFi

Guest reviews

4.3/5 Excellent
119 reviews
Guests rated this property 4.4/5 for cleanliness.

Popular amenities

Free WiFi
Breakfast included
Pet Friendly
Restaurant
Business Services
Bar

Cleaning and safety practices

Cleaned with disinfectant
Hand sanitizer provided
Personal protective equipment

Map

Explore the area

Popular LocationDuncombe Park4 min walk
Popular LocationHelmsley Castle5 min walk
Popular LocationHelmsley Arts Centre1 min drive
AirportDurham (MME-Teesside Intl.)63 min drive

Choose dates to view prices

  • Deluxe Double Room

    5/5 guest room rating

    Room amenities

    • 30 sq m
    • Sleeps 2
    More detailsDeluxe Double Room
  • Deluxe Double or Twin Room

    Room amenities

    • 30 sq m
    • Sleeps 2
    More detailsDeluxe Double or Twin Room
  • Superior Double Room

    5/5 guest room rating

    Room amenities

    • 42 sq m
    • Sleeps 2
    More detailsSuperior Double Room
  • Single Room

    Room amenities

    • 18 sq m
    • Sleeps 1
    More detailsSingle Room
  • Junior Suite

    5/5 guest room rating

    Room amenities

    • 35 sq m
    • Sleeps 2
    More detailsJunior Suite

About this area

Helmsley

Located in York, The Black Swan Hotel is in a rural location. North York Moors National Park and Howardian Hills reflect the area's natural beauty and area attractions include Flamingo Land Theme Park and Zoo and Ampleforth Abbey. Yorkshire Lavender and The Dutch House are also worth visiting. Our guests love the hotel's central and quiet location.

Map
Popular Location

What's nearby

  • Duncombe Park - 4 min walk
  • Helmsley Castle - 5 min walk
  • Hemsley Walled Garden - 7 min walk
  • Helmsley Arts Centre - 1 min drive
  • Rievaulx Abbey - 6 min drive

Getting around

  • Pickering Station - 21 min drive
  • Durham (MME-Teesside Intl.) - 63 min drive

Restaurants

  • The Royal Oak - 1 min walk
  • The Feathers Hotel - 1 min walk
  • Nice Things - 1 min walk
  • Gepetto's Italian Restaurant - 2 min walk
  • Ryeburn Tearooms - 3 min walk

About this property

The Black Swan Hotel

4-star hotel, walk to North York Moors National Park
A restaurant, a bar/lounge and a coffee shop/café are available at this smoke-free hotel. Free full breakfast and free WiFi in public areas are also provided. Additionally, coffee/tea in a common area, 24-hour room service and dry cleaning are on-site. All 45 rooms offer free WiFi, 24-hour room service and TVs with digital channels. Guests will also find coffee/tea makers, free bottled water and hairdryers.
The Black Swan Hotel offers 45 forms of accommodation with complimentary bottles of water and coffee/tea makers. Digital televisions are provided. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property

Social distancing

Contactless check-out
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Masks and gloves available
Hand sanitiser provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • No on-site parking available

Food and drink

  • Free full breakfast
  • 1 restaurant and 1 coffee shop/cafe
  • 1 bar
  • 24-hour room service
  • Coffee/tea in a common area

Family friendly

  • Dry-cleaning service

Conveniences

  • Free newspapers in reception
  • Front-desk safe
  • No lifts

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Dry-cleaning service
  • Luggage storage
  • Multilingual staff
  • Porter
  • Wedding services

Languages spoken

  • English
  • French

Business services

  • Meeting rooms

Outdoors

  • Garden

More

  • Smoke-free property

Room amenities

Bedroom

  • Hypo-allergenic bedding
  • Linens

Bathroom

  • Free toiletries
  • Hairdryer
  • Shower/bathtub combination
  • Towels

Entertainment

  • Digital channels
  • TV

Food and drink

  • Coffee/tea maker
  • Free bottled water

More

  • Desk
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in between 2:30 PM and 11:00 PM
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 10:30 AM
Late check-out subject to availability

Special check-in instructions

To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of GBP 10 per pet, per stay
Dogs only
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are available for GBP 25.0 per day.

Payment types

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Pet fee: GBP 10 per pet, per stay
  • Early check-in fee: GBP 25 (subject to availability)
  • Late check-out fee: GBP 25 (subject to availability)
  • Rollaway bed fee: GBP 25.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
No on-site parking is available
This property advises that enhanced cleaning and guest safety measures are currently in place
Disinfectant is used to clean the property
Personal protective equipment, including masks and gloves, will be available to guests
Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitiser
Contactless check-out is available
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Property is also known as

Black Swan Hotel York
Black Swan Hotel

Frequently asked questions

Can I cancel my reservation for free at The Black Swan Hotel and receive a full refund?
Yes, The Black Swan Hotel offers free cancellation on select room rates, because flexibility matters! Please refer to The Black Swan Hotel cancellation policy on our site for more details about any exclusions or requirements.
Is this property pet-friendly?
Yes, dogs are allowed at this property. There's a fee of GBP 10 per pet, per stay.
How much is parking at this hotel?
The Black Swan Hotel doesn't offer parking.
What time is check-in at this hotel?
Check-in is from 2:30 PM to 11:00 PM. Early check-in is available for a fee of GBP 25 (subject to availability). Late check-in is available during limited hours.
What time is check-out at this hotel?
Checkout is at 10:30 AM. Late checkout is available for GBP 25 (subject to availability).
Where is this hotel located?
Situated in a rural location, this hotel is steps away from Helmsley Arts Centre and North York Moors National Park. Duncombe Park and Helmsley Castle are also within 5 minutes.

Guest reviews

Overall score and ratings for The Black Swan Hotel

4.3
Excellent
5 - Excellent
59
4 - Good
39
3 - Okay
15
2 - Mediocre
4
1 - Poor
2
4.4
Cleanliness
4.5
Service and Staff
4.0
Amenities
3.9
Property condition

5/5 Excellent

  • Liked: Cleanliness, staff & service

Stayed 1 night in Jul 2020

4/5 Good

  • Liked: Cleanliness, staff & service, amenities

Lovely location in the centre of Helmsley. Dog friendly. Great food.

Stayed 1 night in Jul 2020

3/5

  • Liked: Staff & service
  • Disliked: Cleanliness, amenities, property conditions & facilities

Great location but the property is a little tired, I wasn’t happy with our allocated room so we had to swap rooms, whilst this was inconvenient it was handled well by the staff.

Stayed 1 night in Mar 2020

5/5 Excellent

  • Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exceptional food and service

Exceptional food and service comfortable room nicely decorated warm and welcoming hotel our second visit and will return. Mabel our labrador loves all the attention.

Stayed 2 nights in Mar 2020

4/5 Good

  • Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very dog friendly

Great place to stay and made the dog feel very welcome.

Stayed 2 nights in Mar 2020