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Reviews of Yokohama Bay Sheraton Hotel & Towers

4.5 out of 5
Yokohama Bay Sheraton Hotel & Towers
1-3-23 Kitasaiwai, Nishi-ku, Yokohama, Kanagawa-ken

Reviews

9.0

Wonderful

Rating 10 - Excellent. 476 out of 827 reviews" "
Rating 8 - Good. 265 out of 827 reviews" "
Rating 6 - Okay. 60 out of 827 reviews" "
Rating 4 - Poor. 21 out of 827 reviews" "
Rating 2 - Terrible. 5 out of 827 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Michael, CANTON

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was wonderful who worked there . The breakfast was great. And the Yokohama station shops and restaurants of 2 floors is something you don't want to miss!
Stayed 4 nights in Apr 2024

10/10 Excellent

Xiaozhuo

Liked: Cleanliness, staff & service, property conditions & facilities
Very good location.
Stayed 1 night in Apr 2024
Response from Yokohama Bay Sheraton Hotel & Towers on 9 Apr 2024
Thank you very much for choosing Yokohama Bay Sheraton Hotel & Towers. Thank you for taking time out of your busy schedule to write this review. We are happy to hear that the good location of our hotel made your stay more comfortable.We will make every effort to further satisfy you in the future. We look forward to welcoming you again.

6/10 Okay

Herbert

Liked: Staff & service
Stayed 1 night in Mar 2024
Response from Yokohama Bay Sheraton Hotel & Towers on 9 Apr 2024
Thank you very much for using Yokohama Bay Sheraton Hotel & Towers. Also, thank you for taking the time out of your busy schedule to post your review.We will do our best to further satisfy you in the future. All of our staff are looking forward to your next visit.

10/10 Excellent

NORIKO

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 9 nights in Mar 2024
Response from 横浜ベイシェラトン ホテル&タワーズ on 9 Apr 2024
この度は横浜ベイシェラトン ホテル&タワーズをご利用いただき誠にありがとうございました。今後さらにご満足いただけますよう努めてまいります。今後ともご愛顧くださいますようどうぞよろしくお願いいたします。またのご来館をスタッフ一同心よりお待ち申しあげております。

10/10 Excellent

Kaylyn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An amazing place to stay in Yokohama - super close to the station for easy access to get into Tokyo and rooms were so spacious for Japanese hotels.
Stayed 4 nights in Dec 2023
Response from Yokohama Bay Sheraton Hotel & Towers on 9 Apr 2024
Thank you for your warm words! We are delighted to hear that you enjoyed your stay in Yokohama. The convenient location near the station provides easy access from Tokyo Station, Haneda Airport, and Narita Airport. We are glad you liked our spacious rooms. We sincerely look forward to welcoming you again.

10/10 Excellent

Junko

Stayed 3 nights in Mar 2024
Response from Yokohama Bay Sheraton Hotel & Towers on 9 Apr 2024
Thank you very much for choosing Yokohama Bay Sheraton Hotel & Towers. Thank you for taking time out of your busy schedule to write this review.We will make every effort to further satisfy you in the future. We look forward to welcoming you again.

10/10 Excellent

Laura

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent bed and location and breakfast buffet was incredible
Stayed 2 nights in Mar 2024
Response from Yokohama Bay Sheraton Hotel & Towers on 9 Apr 2024
Thank you for your positive feedback! We are glad to hear that you enjoyed our comfortable beds and convenient location. We take pride in offering a delicious breakfast buffet, and we are thrilled that you found it incredible. We appreciate your kind words and hope to welcome you back in the future.

10/10 Excellent

Freddy

Liked: Property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Yokohama Bay Sheraton Hotel & Towers on 16 Feb 2024
Thank you very much for using Yokohama Bay Sheraton Hotel & Towers. Thank you again for your comments. We are happy to hear that you were able to relax and enjoy your stay. All of our staff are looking forward to your next visit.

8/10 Good

kwang ja

Stayed 1 night in Dec 2023
Response from Yokohama Bay Sheraton Hotel & Towers on 19 Jan 2024
Thank you very much for using Yokohama Bay Sheraton Hotel & Towers. Thank you again for your comments. We are happy to hear that you were able to relax and enjoy your stay. All of our staff are looking forward to your next visit.

10/10 Excellent

Stephen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice !!!
Stayed 3 nights in Dec 2023
Response from Yokohama Bay Sheraton Hotel & Towers on 19 Jan 2024
Thank you very much for using Yokohama Bay Sheraton Hotel & Towers. Thank you again for your comments. We are happy to hear that you were able to relax and enjoy your stay. All of our staff are looking forward to your next visit.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Yokohama Bay Sheraton Hotel & Towers on 19 Jan 2024
Thank you very much for using Yokohama Bay Sheraton Hotel & Towers. Thank you again for your comments. We are happy to hear that you were able to relax and enjoy your stay. All of our staff are looking forward to your next visit.

10/10 Excellent

Shigeki

Stayed 6 nights in Dec 2023
Response from 横浜ベイシェラトン ホテル&タワーズ on 19 Jan 2024
Shigeki様、この度は横浜ベイシェラトン ホテル&タワーズをご利用いただき誠にありがとうございました。また、ご多忙のところクチコミを賜りまして重ねて御礼申し上げます。今後さらにご満足いただけますよう努めてまいります。今後ともご愛顧くださいますようどうぞよろしくお願いいたします。またのご来館をスタッフ一同心よりお待ち申しあげております。

10/10 Excellent

John

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Yokohama Bay Sheraton Hotel & Towers on 19 Jan 2024
Thank you very much for using Yokohama Bay Sheraton Hotel & Towers. Thank you again for your comments. We are happy to hear that you were able to relax and enjoy your stay. All of our staff are looking forward to your next visit.

8/10 Good

jonathan

Stayed 12 nights in Nov 2023
Response from Yokohama Bay Sheraton Hotel & Towers on 19 Jan 2024
Thank you very much for using Yokohama Bay Sheraton Hotel & Towers. Thank you again for your comments. We are happy to hear that you were able to relax and enjoy your stay. All of our staff are looking forward to your next visit.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Great place to stay, the staff are very helpful and polite.
Stayed 6 nights in Nov 2023
Response from Reservation Team on 9 Dec 2023
Dear David, Thank you for your stay at Yokohama Bay Sheraton Hotel, and appreciate taking the time to share your recent experience. We are looking forward to welcoming you back to our Hotel in the near future.Yokohama Bay Sheraton Hotel & Towers

8/10 Good

Shen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the service of crew is very good.
Stayed 1 night in Nov 2023
Response from Reservation Team on 9 Dec 2023
Dear Shen, Thank you for taking the time to share your recent experience at the Yokohama Bay Sheraton Hotel & Towers with us. We are looking forward to welcoming you back to our Hotel in the near future!Yokohama Bay Sheraton Hotel & Towers

10/10 Excellent

JUNKO

Stayed 1 night in Nov 2023
Response from Yokohama Bay Sheraton Hotel & Towers on 18 Nov 2023
Thank you very much for using Yokohama Bay Sheraton Hotel & Towers. Thank you again for your comments. We are happy to hear that you were able to relax and enjoy your stay. All of our staff are looking forward to your next visit.

10/10 Excellent

Yoshimi

Stayed 5 nights in Nov 2023
Response from 横浜ベイシェラトン ホテル&タワーズ on 18 Nov 2023
Yoshimi 様、この度は横浜ベイシェラトン ホテル&タワーズをご利用いただき誠にありがとうございました。ご多忙の中クチコミのご投稿を賜りまして、重ねて御礼申し上げます。今後さらにご満足いただけますよう努めてまいります。今後ともご愛顧くださいますようどうぞよろしくお願いいたします。またのご来館をスタッフ一同心よりお待ち申しあげております。

10/10 Excellent

Christopher

Stayed 1 night in Nov 2023
Response from Yokohama Bay Sheraton Hotel & Towers on 18 Nov 2023
Thank you very much for using Yokohama Bay Sheraton Hotel & Towers. Thank you again for your comments. We are happy to hear that you were able to relax and enjoy your stay. All of our staff are looking forward to your next visit.

10/10 Excellent

Hideki

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb Stay!
I had great room value that came with lounge access that offers savory meals and beverages and amazing breakfast buffet. My room was very spacious with beautiful view of Yokohama, and the value was beyond my expectations because if you book mediocre motel in SF, the price was equivalent to that when i booked here.
Stayed 1 night in Nov 2023
Response from Yokohama Bay Sheraton Hotel & Towers on 21 Nov 2023
Thank you for staying at the Yokohama Bay Sheraton Hotel & Towers.Your rating is very much appreciated and very encouraging to us.We have many room types to choose from, so we hope you will find the one that suits you best and enjoy your stay with us in the future.Best Regards.

10/10 Excellent

Jose

Business traveller
Liked: Staff & service, property conditions & facilities
The place to stay at Yokohama Station. Many train lines are literally minutes away. I had site visits all around Kanto and Kanagawa for 3 days and managed it from here. It was only possible from this location. Pool is a little small. Don’t expect a big pool but it was adequate.
Stayed 4 nights in Oct 2023
Response from Room Reservation Team on 3 Nov 2023
Dear Mr. Jose, Thank you very much for staying at Sheraton Hotel & Towers and your comment. We are looking forward to welcoming you back to our Hotel in the near future.

10/10 Excellent

Stephen

Stayed 3 nights in Oct 2023
Response from Room Reservation Team on 3 Nov 2023
Dear Stephen, Thank you very much for staying at Yokohama Bay Sheraton Hotel & Towers, and thank you for the feedback. We are looking forward to welcoming you back to our Hotel in the near future.

10/10 Excellent

Clyde

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Yokohama Bay Sheraton Hotel & Towers on 31 Oct 2023
Mr.Clyde, Thank you very much for using Yokohama Bay Sheraton Hotel & Towers. Thank you again for your comments. We are happy to hear that you were able to relax and enjoy your stay. All of our staff are looking forward to your next visit.

10/10 Excellent

Yumiko

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Level of service and knowledge varies among staff. Front desk and concierge are excellent. Morning buffet food are great but staff needs more training.
Stayed 4 nights in Oct 2023
Response from Yokohama Bay Sheraton Hotel & Towers on 21 Nov 2023
Thank you for staying at Yokohama Bay Sheraton Hotel & Towers.Your high praise and compliments to our staff are greatly appreciated.However, we are sorry to hear that you were not satisfied with the service of some of our staff.We are celebrating our 25th anniversary , but we have a young staff and are still developing. We will continue to strive to serve many more customers in the future.Best Regards.

10/10 Excellent

Loan

Stayed 1 night in Sep 2023
Response from Room Reservation Team on 3 Nov 2023
Dear Loan, Thank you very much for staying at Yokohama Bay Sheraton Hotel & Towers, and thank you for the feedback. We are looking forward to welcoming you back to our Hotel in the near future.

10/10 Excellent

yoontae

Stayed 1 night in Sep 2023
Response from Yokohama Bay Sheraton Hotel & Towers on 31 Oct 2023
Dear Mr.yoontae,Thank you very much for using Yokohama Bay Sheraton Hotel & Towers. Thank you again for your comments. We are happy to hear that you were able to relax and enjoy your stay. All of our staff are looking forward to your next visit.

10/10 Excellent

Sze Ling

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for business stay
It was good location right across Yokohama station, connected via underground passageway. Very big rooms in Japan standards. Only issue will be the choice of shower gel and shampoo, the scent may not be everyone's favourite. Otherwise highly recommended.
Stayed 2 nights in Sep 2023
Response from Room Reservation Team on 3 Nov 2023
Dear Ms. Sze Ling, Thank you very much for staying at Sheraton Hotel & Towers and thank you for sharing your comment about the shower gel and shampoo. We are looking forward to welcoming you back to our Hotel in the near future.

10/10 Excellent

Shoko

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from 横浜ベイシェラトン ホテル&タワーズ on 31 Oct 2023
Shoko様 この度は横浜ベイシェラトン ホテル&タワーズをご利用いただき誠にありがとうございました。また、コメントを頂きまして、重ねて御礼申し上げます。ゆっくりおくつろぎ頂けましたようでしたら嬉しく存じます。またのご来館をスタッフ一同心よりお待ち申しあげております。

10/10 Excellent

KYOKO

Stayed 1 night in Sep 2023
Response from 横浜ベイシェラトン ホテル&タワーズ on 31 Oct 2023
この度は横浜ベイシェラトン ホテル&タワーズをご利用いただき誠にありがとうございました。また、コメントを頂きまして、重ねて御礼申し上げます。ゆっくりおくつろぎ頂けましたようでしたら嬉しく存じます。またのご来館をスタッフ一同心よりお待ち申しあげております。

10/10 Excellent

Yating

Stayed 2 nights in Sep 2023
Response from Yokohama Bay Sheraton Hotel & Towers on 31 Oct 2023
Thank you very much for using Yokohama Bay Sheraton Hotel & Towers. Thank you again for your comments. We are happy to hear that you were able to relax and enjoy your stay. All of our staff are looking forward to your next visit.

10/10 Excellent

Yuko

Stayed 1 night in Sep 2023
Response from 横浜ベイシェラトン ホテル&タワーズ on 31 Oct 2023
この度は横浜ベイシェラトン ホテル&タワーズをご利用いただき誠にありがとうございました。また、コメントを頂きまして、重ねて御礼申し上げます。ゆっくりおくつろぎ頂けましたようでしたら嬉しく存じます。またのご来館をスタッフ一同心よりお待ち申しあげております。

10/10 Excellent

Nga Lun Alan

Stayed 2 nights in Sep 2023
Response from Yokohama Bay Sheraton Hotel & Towers on 25 Sept 2023
Dear Nga Lun Alan, Thank you for taking the time to share your recent experience at the Yokohama Bay Sheraton Hotel & Towers with us. We are looking forward to welcoming you back to our Hotel in the near future.

6/10 Okay

Takao, Danbury

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
They did not recognize my gold Marriott Bonboy member status unless you book through their website. The staff at login reluctantly added the number but told me not to expect any gold privileges. Unfortunately the pool is only for gold members or above, which they don’t tell you until you show up at the pool. The cleaning crew was excellent and did a fabulous job every day. The rooms were dated and there were not enough plugs nor any USB ports to charge our phones and laptops. Very convenient location to shops and restaurants in the mall downstairs. Train station was about 5 mins walk. We decided to move to shin-Yokohama, which was more convenient to Shinkansen and half the price.
Stayed 4 nights in Sep 2023
Response from Yokohama Bay Sheraton Hotel & Towers on 21 Nov 2023
Thank you very much for staying at Yokohama Bay Sheraton Hotel & Towers.We are very pleased to receive compliments from you regarding our cleaning.However, we are very sorry to hear that you were disappointed with the room facilities and the Gold Elite benefits.It is a well-known fact that according to Marriott's rules, membership benefits cannot be attached to reservations made by outside parties, but we should have been more accommodating to you regarding the hotel's own benefits, such as use of the swimming pool. We apologize for the inconvenience.If you decide to stay with us again, we would be delighted to welcome you with open arms.We look forward to serving you again.

10/10 Excellent

MIKI

Stayed 6 nights in Sep 2023
Response from 横浜ベイシェラトン ホテル&タワーズ on 14 Sept 2023
MIKI様この度は横浜ベイシェラトン ホテル&タワーズをご利用いただき誠にありがとうございました。またお忙しい中、クチコミのご投稿をいただきましてありがとうございます。またのご来館をスタッフ一同、心よりお待ち申しあげております。

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you for the hospitality!
Stayed 2 nights in Sep 2023
Response from Yokohama Bay Sheraton Hotel & Towers on 14 Sept 2023
Dear Mr. Kenneth,Thank you for your kind words and for choosing our hotel! We are delighted to hear that you enjoyed your stay with us. Your feedback is truly appreciated and serves as a great motivator for our team. We hope to have the pleasure of welcoming you back in the near future.Once again, thank you for your stay, and we look forward to hosting you again!

10/10 Excellent

Leona

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2023
Response from Yokohama Bay Sheraton Hotel & Towers on 14 Sept 2023
Dear Mr. /Ms. Leona,Thank you very much for staying at Yokohama Bay Sheraton Hotel & Towers.We hope you enjoyed your stay at the hotel.Please drop by again when you come to Yokohama.We look forward to seeing you again.

10/10 Excellent

Jaideep

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Sep 2023
Response from Yokohama Bay Sheraton Hotel & Towers on 14 Sept 2023
Dear Mr. Jaideep,Thank you very much for staying at Yokohama Bay Sheraton Hotel & Towers. Also, thank you for rating us on Expedia.We hope you enjoyed your stay in Yokohama.We look forward to seeing you again.

8/10 Good

John

Stayed 3 nights in Aug 2023
Response from Yokohama Bay Sheraton Hotel & Towers on 25 Sept 2023
Dear John, Thank you for taking the time to share your recent experience at the Yokohama Bay Sheraton Hotel & Towers with us. We are looking forward to welcoming you back to our Hotel in the near future.

10/10 Excellent

debbie

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was wonderful. They were very helpful and accommodating. Room was spotless and very comfortable. Breakfast was fresh and the variety was Amazing!!!!!
Stayed 7 nights in Aug 2023
Response from Yokohama Bay Sheraton Hotel & Towers on 25 Aug 2023
Dear Debbie, Thank you very much for staying at Sheraton Hotel & Towers and your great comment. Happy to hear you enjoyed our Kanagawa Breakfast buffet, with variety of local and international food. We are looking forward to welcoming you back to our Hotel in the near future!

10/10 Excellent

UNGSOO

Stayed 2 nights in Aug 2023
Response from Yokohama Bay Sheraton Hotel & Towers on 22 Aug 2023
Thank you for rating us after your stay. We hope that you will have a relaxing time at the hotel.If you have another chance, please come to Yokohama Bay Sheraton Hotel & Towers.

6/10 Okay

Newell

Stayed 8 nights in Jul 2023
Response from Yokohama Bay Sheraton Hotel & Towers on 14 Aug 2023
Dear Mr. Newell, Thank you very much for staying at Sheraton Hotel & Towers and your continued patronage and your great comment. We are looking forward to welcoming you back to our Hotel in the near future.Yokohama Bay Sheraton Hotel & TowersRoom reservation team, Akiko

10/10 Excellent

Yoshihisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Yokohama Bay Sheraton Hotel & Towers on 25 July 2023
Yoshihisa 様この度は横浜ベイシェラトン ホテル&タワーズをご利用いただき誠にありがとうございました。 ゆっくりおくつろぎ頂けましたようでしたら嬉しく存じます。またのご来館をスタッフ一同心よりお待ち申しあげております。

10/10 Excellent

HIROTSUGU

Stayed 1 night in Jun 2023
Response from Yokohama Bay Sheraton Hotel & Towers on 25 July 2023
HIROTSUGU 様この度は横浜ベイシェラトン ホテル&タワーズをご利用いただき誠にありがとうございました。 ゆっくりおくつろぎ頂けましたようでしたら嬉しく存じます。またのご来館をスタッフ一同心よりお待ち申しあげております。

10/10 Excellent

WAI WUN

Stayed 1 night in Jun 2023
Response from Yokohama Bay Sheraton Hotel & Towers on 25 July 2023
Dear WAI WUN, Thank you very much for staying at Sheraton Hotel & Towers and your continued patronage and your great comment. We are looking forward to welcoming you back to our Hotel in the near future.

10/10 Excellent

Vikki

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 1 night in Jun 2023
Response from Yokohama Bay Sheraton Hotel & Towers on 25 July 2023
Dear Vikki, Thank you very much for the comment, and thank you for staying at Sheraton Hotel & Towers and your continued patronage. We are looking forward to welcoming you back to our Hotel in the near future.

10/10 Excellent

Katy

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel, nice rooms, staffs are super courteous and helpful. Will stay there again.
Stayed 4 nights in Jun 2023
Response from Yokohama Bay Sheraton Hotel & Towers on 25 July 2023
Dear Katy, Thank you very much for staying at Sheraton Hotel & Towers and your continued patronage and your great comment. We are looking forward to welcoming you back to our Hotel in the near future.

8/10 Good

Tomohiro

Stayed 5 nights in May 2023
Response from Yokohama Bay Sheraton Hotel & Towers 根尾 on 7 June 2023
Tomohiro 様この度は横浜ベイシェラトン ホテル&タワーズをご利用いただき誠にありがとうございました。 ゆっくりおくつろぎ頂けましたようでしたら嬉しく存じます。またのご来館をスタッフ一同心よりお待ち申しあげております。

10/10 Excellent

Yoshimi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Super convenient for shopping and dinning. Great view of Yokohama city.
Stayed 3 nights in Jun 2023
Response from Yokohama Bay Sheraton Hotel & Towers 根尾 on 7 June 2023
Dear Ms. Yoshimi,Thank you very much for staying at Sheraton Hotel & Towers and your continued patronage and your great comment. We are looking forward to welcoming you back to our Hotel in the near future.

8/10 Good

Teoh Yaw

Stayed 3 nights in May 2023
Response from Yokohama Bay Sheraton Hotel & Towers on 5 June 2023
Dear Mr/Ms Teoh Yaw ,Thank you for your stay at Yokohama Bay Sheraton Hotel & Towers, and thank you for the feedback. We hope you had a comfortable stay with us and enjoyed Yokohama. Hope to welcome you all again in near future.

10/10 Excellent

SHUICHI

Stayed 1 night in May 2023
Response from Yokohama Bay Sheraton Hotel & Towers 根尾 on 5 June 2023
SHUICHI 様この度は横浜ベイシェラトン ホテル&タワーズをご利用いただき誠にありがとうございました。 ゆっくりおくつろぎ頂けましたようでしたら嬉しく存じます。またのご来館をスタッフ一同心よりお待ち申しあげております。