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Everyone was wonderful who worked there . The breakfast was great. And the Yokohama station shops and restaurants of 2 floors is something you don't want to miss!
Response from Yokohama Bay Sheraton Hotel & Towers on 9 Apr 2024
Thank you very much for choosing Yokohama Bay Sheraton Hotel & Towers. Thank you for taking time out of your busy schedule to write this review. We are happy to hear that the good location of our hotel made your stay more comfortable.We will make every effort to further satisfy you in the future. We look forward to welcoming you again.
6/10 Okay
Herbert
28 Mar 2024
Liked: Staff & service
Herbert
Stayed 1 night in Mar 2024
Response from Yokohama Bay Sheraton Hotel & Towers on 9 Apr 2024
Thank you very much for using Yokohama Bay Sheraton Hotel & Towers. Also, thank you for taking the time out of your busy schedule to post your review.We will do our best to further satisfy you in the future. All of our staff are looking forward to your next visit.
An amazing place to stay in Yokohama - super close to the station for easy access to get into Tokyo and rooms were so spacious for Japanese hotels.
Kaylyn
Stayed 4 nights in Dec 2023
Response from Yokohama Bay Sheraton Hotel & Towers on 9 Apr 2024
Thank you for your warm words! We are delighted to hear that you enjoyed your stay in Yokohama. The convenient location near the station provides easy access from Tokyo Station, Haneda Airport, and Narita Airport. We are glad you liked our spacious rooms. We sincerely look forward to welcoming you again.
10/10 Excellent
Junko
13 Mar 2024
Junko
Stayed 3 nights in Mar 2024
Response from Yokohama Bay Sheraton Hotel & Towers on 9 Apr 2024
Thank you very much for choosing Yokohama Bay Sheraton Hotel & Towers. Thank you for taking time out of your busy schedule to write this review.We will make every effort to further satisfy you in the future. We look forward to welcoming you again.
Excellent bed and location and breakfast buffet was incredible
Laura
Stayed 2 nights in Mar 2024
Response from Yokohama Bay Sheraton Hotel & Towers on 9 Apr 2024
Thank you for your positive feedback! We are glad to hear that you enjoyed our comfortable beds and convenient location. We take pride in offering a delicious breakfast buffet, and we are thrilled that you found it incredible. We appreciate your kind words and hope to welcome you back in the future.
10/10 Excellent
Freddy
9 Feb 2024
Liked: Property conditions & facilities
Freddy
Stayed 4 nights in Feb 2024
Response from Yokohama Bay Sheraton Hotel & Towers on 16 Feb 2024
Thank you very much for using Yokohama Bay Sheraton Hotel & Towers. Thank you again for your comments. We are happy to hear that you were able to relax and enjoy your stay. All of our staff are looking forward to your next visit.
8/10 Good
kwang ja
27 Dec 2023
kwang ja
Stayed 1 night in Dec 2023
Response from Yokohama Bay Sheraton Hotel & Towers on 19 Jan 2024
Thank you very much for using Yokohama Bay Sheraton Hotel & Towers. Thank you again for your comments. We are happy to hear that you were able to relax and enjoy your stay. All of our staff are looking forward to your next visit.
Response from Yokohama Bay Sheraton Hotel & Towers on 19 Jan 2024
Thank you very much for using Yokohama Bay Sheraton Hotel & Towers. Thank you again for your comments. We are happy to hear that you were able to relax and enjoy your stay. All of our staff are looking forward to your next visit.
Response from Yokohama Bay Sheraton Hotel & Towers on 19 Jan 2024
Thank you very much for using Yokohama Bay Sheraton Hotel & Towers. Thank you again for your comments. We are happy to hear that you were able to relax and enjoy your stay. All of our staff are looking forward to your next visit.
Response from Yokohama Bay Sheraton Hotel & Towers on 19 Jan 2024
Thank you very much for using Yokohama Bay Sheraton Hotel & Towers. Thank you again for your comments. We are happy to hear that you were able to relax and enjoy your stay. All of our staff are looking forward to your next visit.
8/10 Good
jonathan
5 Dec 2023
jonathan
Stayed 12 nights in Nov 2023
Response from Yokohama Bay Sheraton Hotel & Towers on 19 Jan 2024
Thank you very much for using Yokohama Bay Sheraton Hotel & Towers. Thank you again for your comments. We are happy to hear that you were able to relax and enjoy your stay. All of our staff are looking forward to your next visit.
Great place to stay, the staff are very helpful and polite.
David
Stayed 6 nights in Nov 2023
Response from Reservation Team on 9 Dec 2023
Dear David, Thank you for your stay at Yokohama Bay Sheraton Hotel, and appreciate taking the time to share your recent experience. We are looking forward to welcoming you back to our Hotel in the near future.Yokohama Bay Sheraton Hotel & Towers
Dear Shen, Thank you for taking the time to share your recent experience at the Yokohama Bay Sheraton Hotel & Towers with us. We are looking forward to welcoming you back to our Hotel in the near future!Yokohama Bay Sheraton Hotel & Towers
10/10 Excellent
JUNKO
16 Nov 2023
JUNKO
Stayed 1 night in Nov 2023
Response from Yokohama Bay Sheraton Hotel & Towers on 18 Nov 2023
Thank you very much for using Yokohama Bay Sheraton Hotel & Towers. Thank you again for your comments. We are happy to hear that you were able to relax and enjoy your stay. All of our staff are looking forward to your next visit.
Response from Yokohama Bay Sheraton Hotel & Towers on 18 Nov 2023
Thank you very much for using Yokohama Bay Sheraton Hotel & Towers. Thank you again for your comments. We are happy to hear that you were able to relax and enjoy your stay. All of our staff are looking forward to your next visit.
I had great room value that came with lounge access that offers savory meals and beverages and amazing breakfast buffet. My room was very spacious with beautiful view of Yokohama, and the value was beyond my expectations because if you book mediocre motel in SF, the price was equivalent to that when i booked here.
Hideki
Stayed 1 night in Nov 2023
Response from Yokohama Bay Sheraton Hotel & Towers on 21 Nov 2023
Thank you for staying at the Yokohama Bay Sheraton Hotel & Towers.Your rating is very much appreciated and very encouraging to us.We have many room types to choose from, so we hope you will find the one that suits you best and enjoy your stay with us in the future.Best Regards.
The place to stay at Yokohama Station. Many train lines are literally minutes away. I had site visits all around Kanto and Kanagawa for 3 days and managed it from here. It was only possible from this location. Pool is a little small. Don’t expect a big pool but it was adequate.
Jose
Stayed 4 nights in Oct 2023
Response from Room Reservation Team on 3 Nov 2023
Dear Mr. Jose, Thank you very much for staying at Sheraton Hotel & Towers and your comment. We are looking forward to welcoming you back to our Hotel in the near future.
10/10 Excellent
Stephen
31 Oct 2023
Stephen
Stayed 3 nights in Oct 2023
Response from Room Reservation Team on 3 Nov 2023
Dear Stephen, Thank you very much for staying at Yokohama Bay Sheraton Hotel & Towers, and thank you for the feedback. We are looking forward to welcoming you back to our Hotel in the near future.
Response from Yokohama Bay Sheraton Hotel & Towers on 31 Oct 2023
Mr.Clyde, Thank you very much for using Yokohama Bay Sheraton Hotel & Towers. Thank you again for your comments. We are happy to hear that you were able to relax and enjoy your stay. All of our staff are looking forward to your next visit.
Level of service and knowledge varies among staff. Front desk and concierge are excellent. Morning buffet food are great but staff needs more training.
Yumiko
Stayed 4 nights in Oct 2023
Response from Yokohama Bay Sheraton Hotel & Towers on 21 Nov 2023
Thank you for staying at Yokohama Bay Sheraton Hotel & Towers.Your high praise and compliments to our staff are greatly appreciated.However, we are sorry to hear that you were not satisfied with the service of some of our staff.We are celebrating our 25th anniversary , but we have a young staff and are still developing. We will continue to strive to serve many more customers in the future.Best Regards.
10/10 Excellent
Loan
13 Oct 2023
Loan
Stayed 1 night in Sep 2023
Response from Room Reservation Team on 3 Nov 2023
Dear Loan, Thank you very much for staying at Yokohama Bay Sheraton Hotel & Towers, and thank you for the feedback. We are looking forward to welcoming you back to our Hotel in the near future.
10/10 Excellent
yoontae
4 Oct 2023
yoontae
Stayed 1 night in Sep 2023
Response from Yokohama Bay Sheraton Hotel & Towers on 31 Oct 2023
Dear Mr.yoontae,Thank you very much for using Yokohama Bay Sheraton Hotel & Towers. Thank you again for your comments. We are happy to hear that you were able to relax and enjoy your stay. All of our staff are looking forward to your next visit.
It was good location right across Yokohama station, connected via underground passageway. Very big rooms in Japan standards. Only issue will be the choice of shower gel and shampoo, the scent may not be everyone's favourite.
Otherwise highly recommended.
Sze Ling
Stayed 2 nights in Sep 2023
Response from Room Reservation Team on 3 Nov 2023
Dear Ms. Sze Ling, Thank you very much for staying at Sheraton Hotel & Towers and thank you for sharing your comment about the shower gel and shampoo. We are looking forward to welcoming you back to our Hotel in the near future.
Response from Yokohama Bay Sheraton Hotel & Towers on 31 Oct 2023
Thank you very much for using Yokohama Bay Sheraton Hotel & Towers. Thank you again for your comments. We are happy to hear that you were able to relax and enjoy your stay. All of our staff are looking forward to your next visit.
Response from Yokohama Bay Sheraton Hotel & Towers on 25 Sept 2023
Dear Nga Lun Alan, Thank you for taking the time to share your recent experience at the Yokohama Bay Sheraton Hotel & Towers with us. We are looking forward to welcoming you back to our Hotel in the near future.
They did not recognize my gold Marriott Bonboy member status unless you book through their website. The staff at login reluctantly added the number but told me not to expect any gold privileges. Unfortunately the pool is only for gold members or above, which they don’t tell you until you show up at the pool. The cleaning crew was excellent and did a fabulous job every day. The rooms were dated and there were not enough plugs nor any USB ports to charge our phones and laptops. Very convenient location to shops and restaurants in the mall downstairs. Train station was about 5 mins walk. We decided to move to shin-Yokohama, which was more convenient to Shinkansen and half the price.
Takao
Stayed 4 nights in Sep 2023
Response from Yokohama Bay Sheraton Hotel & Towers on 21 Nov 2023
Thank you very much for staying at Yokohama Bay Sheraton Hotel & Towers.We are very pleased to receive compliments from you regarding our cleaning.However, we are very sorry to hear that you were disappointed with the room facilities and the Gold Elite benefits.It is a well-known fact that according to Marriott's rules, membership benefits cannot be attached to reservations made by outside parties, but we should have been more accommodating to you regarding the hotel's own benefits, such as use of the swimming pool. We apologize for the inconvenience.If you decide to stay with us again, we would be delighted to welcome you with open arms.We look forward to serving you again.
Response from Yokohama Bay Sheraton Hotel & Towers on 14 Sept 2023
Dear Mr. Kenneth,Thank you for your kind words and for choosing our hotel! We are delighted to hear that you enjoyed your stay with us. Your feedback is truly appreciated and serves as a great motivator for our team. We hope to have the pleasure of welcoming you back in the near future.Once again, thank you for your stay, and we look forward to hosting you again!
Response from Yokohama Bay Sheraton Hotel & Towers on 14 Sept 2023
Dear Mr. /Ms. Leona,Thank you very much for staying at Yokohama Bay Sheraton Hotel & Towers.We hope you enjoyed your stay at the hotel.Please drop by again when you come to Yokohama.We look forward to seeing you again.
Response from Yokohama Bay Sheraton Hotel & Towers on 14 Sept 2023
Dear Mr. Jaideep,Thank you very much for staying at Yokohama Bay Sheraton Hotel & Towers. Also, thank you for rating us on Expedia.We hope you enjoyed your stay in Yokohama.We look forward to seeing you again.
8/10 Good
John
30 Aug 2023
John
Stayed 3 nights in Aug 2023
Response from Yokohama Bay Sheraton Hotel & Towers on 25 Sept 2023
Dear John, Thank you for taking the time to share your recent experience at the Yokohama Bay Sheraton Hotel & Towers with us. We are looking forward to welcoming you back to our Hotel in the near future.
The staff was wonderful. They were very helpful and accommodating. Room was spotless and very comfortable. Breakfast was fresh and the variety was Amazing!!!!!
debbie
Stayed 7 nights in Aug 2023
Response from Yokohama Bay Sheraton Hotel & Towers on 25 Aug 2023
Dear Debbie, Thank you very much for staying at Sheraton Hotel & Towers and your great comment. Happy to hear you enjoyed our Kanagawa Breakfast buffet, with variety of local and international food. We are looking forward to welcoming you back to our Hotel in the near future!
10/10 Excellent
UNGSOO
19 Aug 2023
UNGSOO
Stayed 2 nights in Aug 2023
Response from Yokohama Bay Sheraton Hotel & Towers on 22 Aug 2023
Thank you for rating us after your stay. We hope that you will have a relaxing time at the hotel.If you have another chance, please come to Yokohama Bay Sheraton Hotel & Towers.
6/10 Okay
Newell
15 July 2023
Newell
Stayed 8 nights in Jul 2023
Response from Yokohama Bay Sheraton Hotel & Towers on 14 Aug 2023
Dear Mr. Newell, Thank you very much for staying at Sheraton Hotel & Towers and your continued patronage and your great comment. We are looking forward to welcoming you back to our Hotel in the near future.Yokohama Bay Sheraton Hotel & TowersRoom reservation team, Akiko
Response from Yokohama Bay Sheraton Hotel & Towers on 25 July 2023
Dear WAI WUN, Thank you very much for staying at Sheraton Hotel & Towers and your continued patronage and your great comment. We are looking forward to welcoming you back to our Hotel in the near future.
Response from Yokohama Bay Sheraton Hotel & Towers on 25 July 2023
Dear Vikki, Thank you very much for the comment, and thank you for staying at Sheraton Hotel & Towers and your continued patronage. We are looking forward to welcoming you back to our Hotel in the near future.
Beautiful hotel, nice rooms, staffs are super courteous and helpful. Will stay there again.
Katy
Stayed 4 nights in Jun 2023
Response from Yokohama Bay Sheraton Hotel & Towers on 25 July 2023
Dear Katy, Thank you very much for staying at Sheraton Hotel & Towers and your continued patronage and your great comment. We are looking forward to welcoming you back to our Hotel in the near future.
8/10 Good
Tomohiro
6 June 2023
Tomohiro
Stayed 5 nights in May 2023
Response from Yokohama Bay Sheraton Hotel & Towers 根尾 on 7 June 2023
Super convenient for shopping and dinning. Great view of Yokohama city.
Yoshimi
Stayed 3 nights in Jun 2023
Response from Yokohama Bay Sheraton Hotel & Towers 根尾 on 7 June 2023
Dear Ms. Yoshimi,Thank you very much for staying at Sheraton Hotel & Towers and your continued patronage and your great comment. We are looking forward to welcoming you back to our Hotel in the near future.
8/10 Good
Teoh Yaw
1 June 2023
Teoh Yaw
Stayed 3 nights in May 2023
Response from Yokohama Bay Sheraton Hotel & Towers on 5 June 2023
Dear Mr/Ms Teoh Yaw ,Thank you for your stay at Yokohama Bay Sheraton Hotel & Towers, and thank you for the feedback. We hope you had a comfortable stay with us and enjoyed Yokohama. Hope to welcome you all again in near future.
10/10 Excellent
SHUICHI
31 May 2023
SHUICHI
Stayed 1 night in May 2023
Response from Yokohama Bay Sheraton Hotel & Towers 根尾 on 5 June 2023