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Reviews of HOTEL RESOL Yokohama Sakuragicho

3 out of 5
HOTEL RESOL Yokohama Sakuragicho
6-78 Chome Otamachi, Naka-ku, Yokohama, Kanagawa

Reviews

9.0

Wonderful

Rating 10 - Excellent. 165 out of 311 reviews" "
Rating 8 - Good. 115 out of 311 reviews" "
Rating 6 - Okay. 25 out of 311 reviews" "
Rating 4 - Poor. 3 out of 311 reviews" "
Rating 2 - Terrible. 3 out of 311 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Eva

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The room for us is too small and no closet
Stayed 8 nights in Nov 2023

10/10 Excellent

Amaury

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly convenient location, professional and helpful staff, immaculate facilities.
Stayed 2 nights in Oct 2023

10/10 Excellent

So Wan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always staff at the front desk, and are polite & professional. Property is clean & tidy. Walk to Sakuragicho station, bus stops, convenience stores, restaurants & shopping centre within 10 minutes.
Stayed 1 night in Sep 2023

10/10 Excellent

So Wan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very polite & helpful. Although room is small, it is neat & tidy. Convenience stores & restaurants nearby. Short walking distance to Sakuragicho station.
Stayed 1 night in Sep 2023

10/10 Excellent

Seyoung

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Aug 2023
Response from Hotel Resol Yokohama Sakuragicho on 10 Sept 2023
Mr/Ms SeyoungThank you very much for staying at Hotel Resol Yokohama Sakuragicho. We are all relieved to hear that you were generally satisfied with your stay. We believe that the feedback we receive from our guests on a daily basis will not only encourage our hotel staff, but also lead to their growth. We hope that you will continue to patronize our hotel for many years to come. All of our staff are looking forward to your next visit.front deskKUMAGAE

6/10 Okay

Carissa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was fine, but having to take the trash to the hallway ourselves was annoying, as well as the towels. But the worst part was the space. I know Japanese hotel rooms run small, but we couldn’t even open our suitcase anywhere but on top of the bed. Bed was comfy, shower room was large, but the water pressure was a bit low. Amenities were good, but for the price I would hope to be able to not have to squeeze my way around the room. I stayed in a moderate double.
Stayed 6 nights in Aug 2023

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best location and easy to walk around
It was a perfect and easy location. Everything is easy to walk around to find. The mall is right in front of the hotel and Noge is short walking. My best one is Yokohama Brewery in 1 min away. The best beer I found for life.
Stayed 1 night in Jul 2023

10/10 Excellent

Yuhui

Stayed 4 nights in Jul 2023
Response from ホテルリソル横浜桜木町 on 10 Sept 2023
Yuhui 様この度はホテルリソル横浜桜木町へご宿泊いただき、誠にありがとうございます。ご滞在中は概ねご満足いただけた様子が伺え、一同安堵しております。日々頂いておりますお客様からの声は、ホテルスタッフの励みになりますと共に、スタッフの成長にも繋がるものと存じます。今後も当ホテルを末永くご愛顧いただければ幸いでございます。Yuhui様のまたのご来館を、スタッフ一同心よりお待ち申し上げております。フロントデスク熊谷

10/10 Excellent

HYUNJIN

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The location is super convinient to walk around ths minato mirai area. It is close to Sakurakicho and Bashamichi station so if you have a big suitcase, it would be better to use the 2 stations but if you have small bag and want to see minato mirai then you can walk over from minato mirai station.
Stayed 1 night in Jul 2023

10/10 Excellent

Shotaro

Liked: Cleanliness, staff & service
The hotel is very clean and location is so convenient. Thanks
Stayed 1 night in Jul 2023

6/10 Okay

MISAKO

Stayed 2 nights in Jun 2023

8/10 Good

Yuya

Stayed 1 night in May 2023

10/10 Excellent

Conrado

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly staff.Clean and location is great.
Stayed 1 night in May 2023

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was nice and relaxing
Stayed 2 nights in May 2021
Response from Front clerk, Kyosuke Tamura on 30 May 2021
Thank you for staying at Hotel Resol Yokohama Sakuragicho. We are very happy that you enjoyed your stay with us. We will continue to strive to improve our service and hospitality to meet your expectations and make your stay even more special. We would like to thank you for your continued patronage.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stay and property was pleasing
Stayed 1 night in May 2021
Response from Front clerk, Kyosuke Tamura on 23 May 2021
Thank you very much for visiting our hotel. We are very happy to hear that you enjoyed your stay with us. We will continue to strive to improve our service and hospitality to meet your expectations and make your stay even more special. We would like to thank you for your continued patronage.

10/10 Excellent

ayumi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient location, and comfy room with great amenity. Walking distance to everything
Stayed 1 night in Mar 2020
Response from Front clerk, Tamura on 16 Mar 2020
Thank you for staying this time. I am very happy to hear that you were satisfied with the word of praise to the hotel . The location of the hotel is close to the station and one of the advantages is that you can go to Minato Mirai or on foot. In the future, we will strive to provide services that will further satisfy our customers, and will continue to strive for daily work. We will continue to strive to provide services that will satisfy our customers, and we look forward to seeing you again.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2019

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Dec 2019

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A little piece of Scandi Heaven ... in Yokohama
Faultless. Fabulous hotel, with a myriad of thoughtful touches - Scandinavia decor, bathroom amenities, wonderful ground floor public room, memorable, yummy breakfast ... and discrete, attentive staff. Excellent value-for-money. Faultless ... can’t wait to go back.
Stayed 1 night in Nov 2019
Response from Front clerk, Tamura on 3 Jan 2020
Thank you for staying this time. I am very glad that you received a favorable reception. We will continue to strive to provide services that will satisfy our customers, and we look forward to seeing you again.

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ice place and great location
A compact room. Ok for one but would be a squeeze for 2? Breakfast buffet was good value for money. Also pyjamas, water and good quality consumables replenished every day. All in all very good
Stayed 5 nights in Oct 2019
Response from Front clerk, Tamura on 16 Dec 2019
Thank you for staying this time. I am very glad that you received a favorable reception. We will continue to strive to provide services that will satisfy our customers, and we look forward to seeing you again.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Although i had booked a double room i was gicen a single. This very cramped. There was no safe and no storage space
Stayed 2 nights in Oct 2019
Response from Front clerk, Tamura on 16 Dec 2019
Thank you for staying this time. We are very sorry that the room type you booked did not meet your needs. The rooms that are shown here are single and double common modlet rooms, so the rooms are 14 to 15 square meters in size. The hotel also offers twin rooms as larger rooms. If you have a chance, we recommend using a twin room. Thank you very much for your valuable opinions.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, good clean room ideal for single traveler like myself
Stayed 4 nights in Oct 2019
Response from Front clerk, Tamura on 16 Dec 2019
Thank you for staying this time. Customers who use this hotel often come by themselves, and we are committed to providing services that will satisfy everyone. If you are satisfied with this stay, we hope you will continue to use this hotel. Thank you for your valuable feedback.

10/10 Excellent

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel within easy reach of some good restaurants.
Stayed 2 nights in Oct 2019
Response from Front clerk, Tamura on 16 Dec 2019
Thank you for staying this time. I am very happy to hear that you were satisfied with the word of praise to the hotel and the restaurant. The location of the hotel is close to the station and one of the advantages is that you can go to Minato Mirai or on foot. In the future, we will strive to provide services that will further satisfy our customers, and will continue to strive for daily work. We will continue to strive to provide services that will satisfy our customers, and we look forward to seeing you again.

10/10 Excellent

David

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel in terrific location
Lovely new hotel with great staff and really nice and clean.
Stayed 3 nights in Oct 2019
Response from Front clerk, Tamura on 16 Dec 2019
Thank you for staying this time. I am very glad that you received a favorable reception. We will continue to strive to provide services that will satisfy our customers, and we look forward to seeing you again.

10/10 Excellent

Iain

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
RESOL Result!
Really convenient new hotel with friendly staff. Would definitely recommend for anyone visiting Yokohama or Tokyo.
Stayed 2 nights in Oct 2019
Response from Front clerk, Tamura on 16 Dec 2019
Thank you for staying this time. I am very honored to have been very happy about the hotel staff. We feel that the hotel is very convenient as it is close to the station. We will continue to strive to provide services that will satisfy our customers, and we look forward to seeing you again.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, clean (though rather small) rooms, nice decor.
Stayed 3 nights in Oct 2019
Response from Front clerk, Tamura on 16 Dec 2019
Thank you for staying this time. I am very glad that you received a favorable reception. We will continue to strive to provide services that will satisfy our customers, and we look forward to seeing you again.

8/10 Good

Verified traveller

Liked: Cleanliness
Stayed 1 night in Oct 2019

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Typhoon 19 Safe Haven.
Great hotel, superb value for the money, excellent breakfast, key location, was my safe haven during Typhoon 19.
Stayed 5 nights in Oct 2019
Response from Front clerk, Tamura on 3 Feb 2020
Thank you for staying at this hotel. I am very glad to hear that you came here while your feet were bad and you were satisfied with your stay. We have worked hard to make our customers feel more at ease. Thank you for your continued patronage.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Smart and modern. Easy to find. Close to JR station. Double room way too small for 2. Double bed just about fits in with baggge
Stayed 2 nights in Oct 2019
Response from Front clerk, Tamura on 3 Feb 2020
Thank you for staying at this hotel. In addition to the modern atmosphere of Yokohama, the interior was inspired by the concept of Scandinavia, a concept of the hotel. Another advantage of the hotel is that it is easily accessible from JR Sakuragicho Station. However, we were sorry for the inconvenience about the size of the room. In addition to the semi-double room we have stayed at this time, we also have a twin room, and the room is also large, so if you have another chance, we would be happy if you could use it. Thank you for your valuable contribution.

10/10 Excellent

Mikko

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Piece of Nordic calm at Yokohama center
Lovely new hotel at an excellent location between Minato Mirai and Sakuragicho station. Somewhat difficult to find as no big signs outside. Finnish design, small but immaculately presented clean rooms. very good breakfast and a added plus of members "living lounge"
Stayed 6 nights in Aug 2019
Response from Front clerk, Tamura on 25 Aug 2019
Thank you for staying this time. I am very glad that you received a favorable reception. We will continue to strive to provide services that will satisfy our customers, and we look forward to seeing you again.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019

10/10 Excellent

Victoria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service; clean and comfortable room
Business traveler; only speaks English; 6-night stay I flew into HND: took the Keikyu (KK) line, transfered to the Minatomirai (MM) line at Yokohama Station, and then got off at Bashamichi Station (leave thru Exit #3). There are options where you don't transfer but this route has the least amount of walking. I got a bit turned around because I didn't know which station exit to take (turns out not #5) and couldn't find the hotel. I called the reception desk and they sent someone out to find me about a block away and walk with me to check-in. I stayed in a single room. Was small but the bathroom is generous. The nightstand had both a standard 2-prong outlet and a usb slot; there is a 3-prong outlet behind the mini-fridge if you're desperate. Every room has a usb charging cable (lightning, usb-c, micro-usb). The window had black-out curtains. The mattress was on the firm side and the pillows were very squishy. The wifi was fast enough for netflix. A/C works great. If you put out the "do not clean" sign in the morning (other options are "full-clean" or "eco-clean"), you will get a bag on your doorknob that has fresh towels, a bottle of water, and another new toiletry kit. I stayed 6-nights and only used the "eco-clean" once so I accummulated a lot of towels that I didn't need. The breakfast buffet was very good; it had a wide variety of food (fish, dumplings, miso soup, eggs, etc.) plus a small set of "western breakfast" staples like cereal and yogurt.
Stayed 6 nights in Jul 2019
Response from Front clerk, Tamura on 17 Aug 2019
Thank you for staying this time. I am very glad that you received a favorable reception. We will continue to strive to provide services that will satisfy our customers, and we look forward to seeing you again.

10/10 Excellent

E.C, Hong Kong

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Jul 2019

8/10 Good

Cheng Guan

Liked: Cleanliness, staff & service, property conditions & facilities
Business Trip in Yokohama
Good service from staff and very clean. However, the room is really small and breakfast choice is limited.
Stayed 4 nights in May 2019
Response from Front clerk, Tamura on 14 Aug 2019
Thank you very much for your appreciation for the hotel. However, I am very sorry for the inconvenience. We will continue to strive to provide services that will satisfy our customers, and we look forward to seeing you again.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was seemless. The room was cozy and had everything i needed. Very comfortable
Stayed 1 night in Jun 2019
Response from Front clerk, Tamura on 16 Aug 2019
Thank you for staying this time. I am very glad that you received a favorable reception. We will continue to strive to provide services that will satisfy our customers, and we look forward to seeing you again.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice but small.
It was very nice and at the heart of Yokohama. The room was a little small but very clean! Looked new too.
Stayed 1 night in Jun 2019
Response from Front clerk, Tamura on 16 Aug 2019
Thank you very much for staying this time. I am very pleased that you praised the hotel. However, I am very sorry for the inconvenience. We will continue to strive to provide services that will satisfy our customers, and we look forward to seeing you again.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great new hotel
very new hotel and very clean. Dont trust googlemaps as the entrance to this hotel is on the main road and not back roads. This hotel is too new and googlemaps has not been updated to reflect it. Location is great. Rooms are small; fine for solo traveller but will be tight for 2 people with larger luggages. Front desk staff do have very limited ability with English; keep it simple and itll be okay, ask more complicated questions and they will struggle to understand
Stayed 5 nights in May 2019
Response from Front clerk, Tamura on 16 Aug 2019
Thank you very much for staying this time. I am very pleased that the hotel has been well received. However, I am very sorry for the inconvenience caused by the size of the rooms and the staff's ability to speak English. In the future, all the staff will strive to improve individual skills so that it can be a better hotel. Thank you very much for posting this time.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for waterfront walks and sky tower (Landmark Tower). Tiny rooms when compared to Australian standards but didn’t matter - made it cozy! Clean and functional bathrooms, new hotel. Friendly and helpful staff.
Stayed 3 nights in May 2019
Response from Front clerk, Tamura on 16 Aug 2019
Thank you very much for staying this time. We are glad to hear that the hotel has been well received and all the staff. The good point is the strength of our hotel. We are looking forward to seeing you again.

10/10 Excellent

りんねい

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
また泊まりたい。朝食に関してはビュッフェの種類を増やして欲しい。
Stayed 2 nights in Mar 2024

8/10 Good

Daisuke

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

8/10 Good

Hiromi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

6/10 Okay

Risa

Liked: Cleanliness
客室が暗いのが難点。
Stayed 1 night in Feb 2024

10/10 Excellent

ミサ

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
アメニティーバーはかなり便利です
Stayed 1 night in Feb 2024

10/10 Excellent

Yung yung

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
乾淨企理
酒店乾淨企理 啲杯好靚 溫度適中通風好
Stayed 1 night in Jan 2024

10/10 Excellent

ともあき

Stayed 1 night in Jan 2024

8/10 Good

Satomi

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
立地条件がすごく良かったです。 部屋もキレイでくつろげました。 スタッフの方々も親切にしてくださってとても満足です。
Stayed 1 night in Jan 2024

6/10 Okay

Takumi

Stayed 1 night in Jan 2024

6/10 Okay

あいりん

Stayed 1 night in Dec 2023