booked this hotel because of ratings and previous experience with sheraton hotels. unfortunately this place was way below expectation. booked a mountain view room at higher price which i would not recommend. the room faces the pool area which is quite noisy and the condition of room is questionable. furniture and bathroom showed heavy marks of wear and tear. light switches of bed lamp fell off once touching. one lamp would not shut off at all. AC very noisy. wifi barely working. changed instantly and without big issue to garden view room which is completely renovated. however room climate was quite humid, clothes and shoes have been damped overnight. could be the rainy season effect, but should bot happen in a 4.5 star hotel. gym/spa/restaurants not visited. pool is in a good condition, quite a plus of this hotel, same as the service of the employees. breakfast is a turn down, the quality of the food and the presentation was not what i expect in that price category, would not recommend and will not book again.