In short, this resort has a lot of issues that it needs to work out before it can really consider itself a decent destination resort. The transfer service the Resort offered was great. The room had numerous problems: the A/C remote wouldn’t work, the toilet had issues (wouldn't flush properly). Located in the middle of nowhere, you have to take a shuttle to get to breakfast, a shuttle to get to the beach, a shuttle to get to the gym, a shuttle to get to the main shopping area, etc... As these shuttles can be anywhere from 5 to 30 minutes, this got old quick. Moved to a new room the next day, no internet in all the buildings, no hot water. Great!!! Started to get attitude from the staff whenever we brought these issues up. Those Americans and their desire for hot water and internet, who do they think they are!!! Day three – breakfast at 9, surprised to find that the table had already been occupied by a large cockroach walking through the salt and pepper shaker. This is about the time I reached my tolerance limit. I might have been more sympathetic if it was the only one that I saw, but it wasn’t. If keeping a clean kitchen is beyond your capabilities, you are not ready for prime time. Back to room, hot water is not working again, come to find out that the breaker keeps tripping as the power supply can't support the hot water heater. We checked out & moved to another hotel with two days left on our stay. Enough said, a waste of money, stress and time.