Indoor pool, outdoor pool, pool loungers

Reviews of Mercure Kooindah Waters Central Coast

4 out of 5
Mercure Kooindah Waters Central Coast
40 Kooindah Boulevard, Wyong, NSW

Reviews

8.6

Excellent

Rating 10 - Excellent. 325 out of 665 reviews" "
Rating 8 - Good. 247 out of 665 reviews" "
Rating 6 - Okay. 61 out of 665 reviews" "
Rating 4 - Poor. 23 out of 665 reviews" "
Rating 2 - Terrible. 9 out of 665 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Claire

Stayed 2 nights in Dec 2023

8/10 Good

Chris

Travelled with family
Liked: Cleanliness, staff & service, amenities
Overall, most things were very good. A good asset is your staff who were unfailingly helpful, friendly, courteous and welcoming. We enjoyed our room which was spacious, clean and modern. We opted for the 'eco' choice and passed on a refresh of towels during our two night stay. Best to have more towel-rails available if you're encouraging this option. And perhaps some new towels and one of the two was rather threadbare. We had two breakfasts and one dinner during our stay. The breakfasts were a 'treat' with every possible option on offer and the hot breakfast choices were varied daily - well done! We had one dinner in the dining room and this was a treat too. Danielle made us very welcome and was helpful with the menu and professionally attentive. We loved the broad range of menu options, quality and quantity of our meals and the presentation. Again, well done. On both evenings we opted for a stroll in the streets adjoining the property and this was peaceful and easy. We were a bit disappointed that we (not golfers) were not permitted access to the course pathways as we would have loved to explore more of your beautiful landscaping. Overall, a relaxing and very enjoyable stay! Thanks.
Stayed 2 nights in Dec 2023

4/10 Poor

Gabriel

Disliked: Cleanliness
Stayed 2 nights in Oct 2023
Response from Reception on 13 Nov 2023
Thank you for your review.

2/10 Terrible

Dave

Stayed 1 night in Oct 2023
Response from Reception on 13 Nov 2023
Thank you for your review.

8/10 Good

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A short break
From the check in to check out.the bed was so comfortable we had a fantastic sleep, the room was so relaxing, comfortable. We will definitely stay here again and recommend this place . The inside pool was beautiful to swim in , breakfast was not fantastic but good. Service was lovely in all areas.
Stayed 2 nights in Oct 2023
Response from Tim on 13 Nov 2023
Thank you so much for taking the time to review your stay. We are so glad you had a great sleep and that you were comfortable for your stay. We hope to welcome you back at Mercure Kooindah Waters soon. Kind Regards,Tim - Assistant Front Office Manager

10/10 Excellent

Tania

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Guest Relations on 29 Sept 2023
Hi Tania,Thank you for the 5 out of 5 score!We hope to see you again soon.

4/10 Poor

Amanda

Stayed 3 nights in Sep 2023
Response from Reception on 13 Nov 2023
Thank you for your review.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay.
Stayed 2 nights in Sep 2023
Response from Guest Relations on 29 Sept 2023
Thanks for the great review score!We look forward to your next visit.

6/10 Okay

Natalia

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2023
Response from Jake Chambers on 6 Sept 2023
Hi Natalia,We are sorry to hear you did not enjoy your stay with us. I would like to know more and get some feedback from you if possible.If you get some free time please call the hotel and ask for me directly.

6/10 Okay

Karin

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
It could do with some refurbishing inside the units and outside could use a paint. Room service menu is very limited and doesn’t cater enough for veg eaters.
Stayed 1 night in Aug 2023
Response from Jake Chambers on 6 Sept 2023
Hello Karin,Thank you for the feedback. We apologise that your room was not up to standard.We have launched our new spring menu stating this week. Please feel free to head to our website and check it out and let us know what you think.Hope you have a good day - we hope to see you again.

8/10 Good

osamu

Stayed 1 night in Aug 2023
Response from Jake Chambers on 6 Sept 2023
Hello Osamu,Thank you for the good review! Please let us know what we could have done to make it a 10/10 experience.Looking forward to your next visit.

10/10 Excellent

Kim

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Such a lovely place to stay, comfortable and spacious room.
Stayed 1 night in Aug 2023
Response from Jake Chambers on 6 Sept 2023
Hello Kim,Thank you for the great review!Please visit again soon.

8/10 Good

Kyungho

Travelled with family
Liked: Cleanliness, staff & service, amenities
Air conditioning in bedroom needs to be operated by customer for temperature
Stayed 1 night in Aug 2023
Response from Jake Chambers on 6 Sept 2023
Hello Kyungho,Our Air conditioned rooms do have a panel on the wall so that our guests can adjust the temperature to their needs.Next time you come visit and you need assistance with it please do not hesitate to ask.

10/10 Excellent

David

Stayed 1 night in Jun 2023

10/10 Excellent

Terry

Liked: Cleanliness, staff & service, property conditions & facilities
It’s a wonderful place to stay
Stayed 1 night in Jun 2023

10/10 Excellent

Daniel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Guest Relations on 2 June 2023
Dear Daniel,Thank you for taking the time to rate our hotel. We're delighted to see that you enjoyed your stay at Mercure Kooindah Waters Resort. We are looking forward to your next visit.

8/10 Good

Ian

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The golf course looked fantastic and would love to have a round there one day.
Stayed 1 night in May 2023
Response from Guest Relations on 2 June 2023
Dear Ian,We appreciate your positive feedback. If you would like to come back for a visit and book our golf course we have Stay and Play packages on our website.

8/10 Good

Marina

Stayed 1 night in May 2023
Response from Guest Relations on 2 June 2023
Dear Marina,We're grateful for your positive review, thank you for choosing to stay with us.

8/10 Good

Raymond

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice 1 bedroom villa in beautiful surroundings of a golf course. Well equipped and furnished except the washing machine was unusual and the shower was over the bath. Lovely bar and dining facilities, pool and tennis courts but we did not use them during our two night stay. Easy access to shopping and cafes of Wyong
Stayed 2 nights in Apr 2023
Response from Guest Relations on 2 June 2023
Dear Raymond,Thank you for taking the time to rate our hotel. We appreciate your positive feedback. On your next return please feel free to call us to make a booking for a room with walk in showers as we have them available. We look forward to hearing from you.

10/10 Excellent

Tim

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were so friendly and welcoming
Stayed 1 night in May 2023
Response from Guest Relations on 2 June 2023
Dear Tim,We appreciate the kind words and are delighted to hear that you enjoyed your stay with us!We look forward to coming back to visit.

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2023
Response from Guest Relations on 2 June 2023
Dear Melissa,Thank you for taking the time to rate our hotel, we appreciate your positive feedback.

4/10 Poor

Karissa

Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
We did not like that the shower was over a bathtub. I had to assist my elderly family member in and out of the shower due to high tub walls. One of our bath towels was so thin it was see through. The rooms were advertised as joined but they were two separate rooms with a common hallway.
Stayed 1 night in Apr 2023
Response from Guest Relations on 2 June 2023
Dear Karissa,Thank you for your feedback. We apologise for the inconvenience caused by the shower being over a bathtub.For your next visit please call our hotel directly on 02 4355 5777 and speak to our reservation team to ensure we can allocate you a room with a walk in shower.Thank you for choosing to stay with us, and we hope to see you again soon.

8/10 Good

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2023
Response from Reservations on 1 Apr 2023
Thank you so much for your great review! We hope to see you again soon!

8/10 Good

Samantha

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Mar 2023
Response from Tim on 12 Mar 2023
Hello Samantha,Thank you so much for the great review! We hope to have you stay here again soon. Kind Regards,Tim - Assistant Front Office Manager

8/10 Good

Gerald

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Property is looking like it needs a little love but the indoor pool is fantastic. I also booked what I thought was a room in the main part of the hotel with a king bed but was sent to one of the other townhouses with only a queen. I had to work as soon as I arrived so didn’t notice until late.
Stayed 1 night in Feb 2023
Response from Reservations on 2 Mar 2023
Thank you for your review.

10/10 Excellent

Scott

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were excellent: very friendly, helpful staff
Stayed 1 night in Feb 2023
Response from Zavannah Elliott - Front Office Manager on 1 Mar 2023
Thank you for taking a moment from your busy schedule to share your experience! I am pleased to see that you enjoyed your stay. Thank you for recognizing the friendly and helpful service of our hotel staff. We look forward to welcoming you back to our property in the not-too-distant future.All the best,

4/10 Poor

Nathan

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Rooms require major overhaul. For the amount paid you would expect alot more. Staff and main building excellent. Food amazing bar and resturant fantastic. Just the room doesnt meet the price point
Stayed 2 nights in Feb 2023
Response from Zavannah - Front Office Manager on 1 Mar 2023
Thank you for choosing to stay at the Mercure Kooindah Waters.We are very sorry to hear that you were disappointed with the accommodation, I will pass your feedback on to our upper management I am thrilled to know that our dedication to hospitality and service shone through. our team will be glad to know you felt like a VIP while you were with us, and we will pass along your kind words to every member of our team.

8/10 Good

Geraldine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were spacious. However beds were not so comfortable
Response from Mercure Kooindah Waters on 14 Jan 2023
We very much appreciate your comments regarding your stay at the Mercure Kooindah Waters Central Coast. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Warmest Regards,Rachael KolmajerService Experience Manager

10/10 Excellent

Rui

Stayed 3 nights in Jan 2023

8/10 Good

SHIJIE

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The price wasn’t too bad. However only 1 restaurant and not walkable distance to any other cafe or restaurant
Response from Mercure Kooindah Waters on 14 Jan 2023
We very much appreciate your comments regarding your stay at the Mercure Kooindah Waters Central Coast. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Warmest Regards,Rachael KolmajerService Experience Manager

10/10 Excellent

cheryl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good over night stay
We had an overnight stay here as we were going to a function on the central Coast. Had a one bedroom and I must say it was Spacious and clean. Bar shuts at nine pm though.
Stayed 1 night in Dec 2022
Response from Mercure Kooindah Waters on 14 Jan 2023
We very much appreciate your comments regarding your stay at the Mercure Kooindah Waters Central Coast. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Warmest Regards,Rachael KolmajerService Experience Manager

10/10 Excellent

Pooja

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Serene and calm resort
Response from Mercure Kooindah Waters on 14 Jan 2023
We very much appreciate your comments regarding your stay at the Mercure Kooindah Waters Central Coast. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Warmest Regards,Rachael KolmajerService Experience Manager

10/10 Excellent

Estrella

Stayed 2 nights in Nov 2022

10/10 Excellent

Luke

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice, highly recommend.
Stayed 1 night in Nov 2022
Response from Mercure on 14 Jan 2023
We very much appreciate your comments regarding your stay at the Mercure Kooindah Waters Central Coast. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Warmest Regards,Rachael KolmajerService Experience Manager

4/10 Poor

Jeffrey

Business traveller, Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Smell of sewerage. Staff didn’t care about complaints. VERY tired
Stayed 5 nights in Oct 2022
Response from Tim on 16 Oct 2022
Thank you for your review.

10/10 Excellent

Graeme

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good modern accommodation
Stayed 1 night in Sep 2022
Response from Tim on 24 Sept 2022
Thank you so much for your great review. We hope to see you again soon.

10/10 Excellent

Toni

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice place we stay for one night rooms are a bit dated but over all it was ok and I will go back
Stayed 1 night in Sep 2022
Response from Tim on 18 Sept 2022
Thank you so much for your review. Hope to see you here at Mercure Kooindah Waters again soon.

10/10 Excellent

Mashaba

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in and parking. Quiet apartment style hotel room, nice indoor heated pool.
Stayed 2 nights in Jul 2022
Response from Tim on 7 Aug 2022
Thank you so much for your review. I am so glad you had a great time here. We look forward to seeing you again soon.

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good quality hotel providing comfortable, relaxing stay
Stayed 1 night in Jul 2022
Response from Tim on 7 Aug 2022
Thank you so much for your review. I am so glad you had a great time here. We look forward to seeing you again soon.

4/10 Poor

Stuart

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
A bit run down. It needs a makeover.
Stayed 1 night in Jul 2022
Response from Tim on 27 July 2022
Thank you for your review.

6/10 Okay

Semra

Liked: Amenities, property conditions & facilities
The area itself is quite picturesque and lovely. My room wasn’t very tidy upon arrival and I needed to get housecleaning to give things a quick clean after finding some pubic hair in the bath area. They were on to it quickly. I went for a snack and they were out of ingredients for a few meals and cocktails. I then waited for a while and the person who took my drink order went home for the evening and didn’t end up placing it though. This was fixed up along with my food once I followed it up after a big wait. Breakfast was nice and the staff at the counter were friendly.
Stayed 1 night in Jul 2022
Response from Tim on 24 July 2022
Thank you for your review. I'm sorry that you had a few problems with your stay. I hope you will give us another try in the future.

10/10 Excellent

Laura

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Jul 2022
Response from Tim on 15 July 2022
Thank you for your feedback! Hope to see you again soon. Kind Regards, Tim - Assistant Front Office Manager

10/10 Excellent

David

Stayed 1 night in Jun 2022

10/10 Excellent

James

Travelled with family, Travelled with family and small children, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property has a nice ambience, homey and welcoming
Stayed 1 night in May 2022
Response from Zavannah Elliott Assistant Front Office Manager on 20 May 2022
Hi James, Thank you so much for staying with us and for sharing your experience here. We love to hear that you found the ambience welcoming and enjoyed your experience here. Hopefully we will get the chance to welcome you back here at Kooindah Waters

10/10 Excellent

lindsay

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a lovely one night stay at this property and were treated like royalty the whole way. Although the two bedroom units are a little dated all the furnishings were still in pretty good condition however a bit of a re-paint and re-carpet wouldn’t hurt. The food was lovely, room service was prompt and it was really nice to see a return to buffet breakfasts.
Stayed 1 night in May 2022
Response from Tim on 11 May 2022
Thank you so much for staying with us and for sharing your experience here. We love to hear that you a great stay. Hopefully we will get the chance to welcome you back here at Kooindah Waters Kind Regards, Tim Murphy - Assistant Front Office Manager

8/10 Good

Anthony

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in staff were great; very helpful and courteous. rooms are a good size and clean with good facilities. I'd love to stop and play golf next time I'm there.
Stayed 1 night in Apr 2022
Response from Tim on 7 May 2022
Thank you so much for staying with us and for sharing your experience here. We love to hear that you had a great stay. Hopefully we will get the chance to welcome you back here at Kooindah Waters. Best wishes, Tim Murphy - Assistant Front Office Manager

10/10 Excellent

Anfisa

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
The pool facilities and friendly staff, the spa. Wonderful stay- thank you
Stayed 1 night in Mar 2022
Response from Zavannah Elliott Acting Front Office Manager on 16 Apr 2022
Thank you so much for staying with us and for sharing your experience here at Mercure Kooindah Waters. We love to hear that you a great stay. Hopefully we will get the chance to welcome you back here at Kooindah Waters

10/10 Excellent

Samantha

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely quiet area overlooking the golf course. Big spacious living area and ample easy parking.
Stayed 1 night in Mar 2022
Response from Kooindah team on 26 Mar 2022
Good evening Samantha, Thank you very much for your response on your stay, we agree it is a great place and the golf course is beautiful. Hope to see you again soon

10/10 Excellent

Jeanette

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was a bit outdated. Staff was nice and facilities were great! Very happy
Stayed 1 night in Mar 2022
Response from Zavannah Elliott - Assistant Front Office Manager on 14 Mar 2022
Dear Jeanette, Thank you for taking the time to share your experience, I am delighted to hear that you enjoyed your stay and that our staff and facilities were satisfactory. We strive to offer outstanding service to all of our guests, so I am glad that we were able to deliver on this promise. Warm regards,

6/10 Okay

Matthew

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Staff were lovely. Place itself is quite rundown.
Stayed 2 nights in Feb 2022
Response from Zavannah Elliott - Assistant Front Office Manager on 14 Mar 2022
Dear Matthew, Thank you for taking the time to share your experience. Our staff strive to offer outstanding service to all of our guests, so it is wonderful to hear that we were able to be of service to you and ensure that you had a wonderful stay. I am sorry to hear that you found our facilities themselves a but run down, however please rest assured that we take this feedback on board. We hope to welcome you back to Mercure Kooindah Waters in the future. Warm regards,