Front of property - evening/night

Reviews of The Sebel Kiama

3.5 out of 5
The Sebel Kiama
31 Shoalhaven Street, Kiama, NSW

Reviews

8.8

Excellent

Rating 10 - Excellent. 537 out of 1001 reviews" "
Rating 8 - Good. 321 out of 1001 reviews" "
Rating 6 - Okay. 109 out of 1001 reviews" "
Rating 4 - Poor. 27 out of 1001 reviews" "
Rating 2 - Terrible. 7 out of 1001 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

pietro

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Rooms are very dated
Stayed 2 nights in Jan 2024

10/10 Excellent

Sahar

Liked: Property conditions & facilities
Friendly and helpful staff
Stayed 1 night in Jan 2024

10/10 Excellent

Murray

Travelled with partner
Liked: Amenities
Liked everything about this place. Very comfortable rooms, position, service and good price.
Stayed 1 night in Jan 2024

8/10 Good

Colin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

4/10 Poor

Monica

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Jason

Stayed 1 night in Dec 2023

10/10 Excellent

Grace

Stayed 1 night in Dec 2023

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is special to me as I was a pupil at the primary school which is surrounded by the hotel complex. It brought back some great memories. The hotel is first class nonetheless.
Stayed 1 night in Nov 2023

10/10 Excellent

Trevor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place, great location, great staff.
Stayed 1 night in Nov 2023

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

8/10 Good

Angela

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023

10/10 Excellent

Lula

Stayed 1 night in Nov 2023

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly and prompt service
Stayed 1 night in Nov 2023

8/10 Good

Keith

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a balcony room which was rather noisy with a function next door which meant we could not open windows to allow fresh air in on what was the hottest day of spring. The breakfast was good and the view was terrific. The underground carpark was not secure and we saw non-hotel guests use the carpark for 'public' parking. Not cool.
Stayed 1 night in Sep 2023

4/10 Poor

Sharleen

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
Booked through Wotif for 3, to arrive to 1 bed. Charged more for additional bed. Food was disappointing, took 40 minutes to arrive and was overcooked and cold.
Stayed 1 night in Oct 2023

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Kiama short break
Wedding anniversary celebration at the Sebel is always very good.
Stayed 2 nights in Oct 2023

10/10 Excellent

Alidad

Liked: Cleanliness, staff & service, property conditions & facilities
Polite staff. Clean and comfortable. Great location
Stayed 1 night in Oct 2023

10/10 Excellent

BILL, KYLE BAY

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property and location
Stayed 1 night in Oct 2023

10/10 Excellent

Trent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and spacious, friendly staff and easy walk or short drive into town with plenty of nice walks and places to eat or drink
Stayed 2 nights in Sep 2023

8/10 Good

Eric

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location.Hotel had all the amenities we required.All in all a pleasant stay.
Stayed 2 nights in Sep 2023

10/10 Excellent

Kerrie

Stayed 1 night in Sep 2023

8/10 Good

Patricia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked that it had a kitchenette and se could cook our own meals
Stayed 4 nights in Sep 2023

10/10 Excellent

Jasmin

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Room was very large and clean. Convenient location to access the main areas in Kiama. We only stayed one night as we were going to a wedding but access was easy and reception is staffed 24/7.
Stayed 1 night in Sep 2023

2/10 Terrible

Yanchun

Stayed 1 night in Aug 2023

4/10 Poor

Peter

Disliked: Property conditions & facilities
Room was old and dated
Stayed 2 nights in Jul 2023

10/10 Excellent

Yuko

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This hotel has a very nice Gym.
Stayed 3 nights in Jul 2023

10/10 Excellent

Carly

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We stayed 2 nights as a family of 4 with 2 teenage boys. We stayed in a family room which was spacious, clean and modern. We had dinner at the hotel’s restaurant which was lovely - service, food and cocktails were all great. The location was perfect to walk around the town for going out for coffee and lunch and an easy walk up to the blow hole. The best part of all was when checking in, the concierge named Javier overheard my husband and I talking about how it was my 40th bday that day and where we would go for dinner to celebrate. Within 20mins of getting to our room, someone from the hotel arrived at our door with an ice bucket with a bottle of champagne, 2 champagne glasses and a card wishing me a happy birthday. Absolutely made my day and kicked off an amazing start to my birthday weekend getaway. Will absolutely come back again.
Stayed 2 nights in Jul 2023

10/10 Excellent

Albert

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Middle of winter Kiama is ideal: no crowds, plenty of quiet, oodles of things to do. The Sebel is at the heart of everything, it's spotlessly clean, the staff cannot do enough for you. The only very minor criticism is some bathroom fittings need maintenance, but really, the place is an institution in Kiama, and would take a lot to beat.
Stayed 2 nights in Jul 2023

10/10 Excellent

leanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

8/10 Good

Owen

Travelled with partner
Liked: Cleanliness, staff & service
I suggest that soap should be supplied instead of small soap tubes, and also suitable lager bench tops in the bathrooms for personal toiletries ect. There is no area to position personal items. Extra towels and larger fridge capacity would be preferred.
Stayed 1 night in Jun 2023

8/10 Good

Emma

Stayed 1 night in Jun 2023

10/10 Excellent

Katrina

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely, can’t wait to go back! Buffet breakfast was great too!
Stayed 1 night in Jun 2023

6/10 Okay

Geoffrey

Travelled with family
Liked: Cleanliness, property conditions & facilities
Breakfast situation needs improvement - ran out of food - tables not set and no staff on hand to offer guidance.
Stayed 1 night in May 2023

8/10 Good

Wendy

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Quietness and convenience to town.
Stayed 1 night in May 2023

10/10 Excellent

Brian

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Service Beyond Expectation
Fantastic service by Ingrid on checkin and found her attitude and friendliness exemplerary
Stayed 1 night in May 2023

10/10 Excellent

Guy

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Have stayed here many times and it never disappoints.
Stayed 1 night in May 2023

10/10 Excellent

Greg

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleasant spacious room in a good, convenient location with great view from the restaurant
Stayed 2 nights in May 2023

10/10 Excellent

saad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

8/10 Good

Graeme

Liked: Cleanliness, property conditions & facilities, room comfort
Holidays
Nice holiday in great location
Stayed 3 nights in May 2023

10/10 Excellent

xiaojin

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great service
Stayed 1 night in May 2023

6/10 Okay

Arthur

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Needs some maintenance. You would think if they have fox sports on their internal channels they could spring a few dollars to pay the subscription.
Stayed 2 nights in May 2023
Response from Michelle on 20 May 2023
Thank you for your feedback. You will be happy to learn that over the past week we have had an upgrade to our Foxtel and there are now 80+ channels available plus on demand and streamcasting services as well. I'm sure you'll enjoy this feature in the future.

8/10 Good

Marion

Liked: Cleanliness, staff & service, property conditions & facilities
Average studio hotel room with very little character. Limited kitchen equipment. Cups provided were very tiny - we made tea in the glasses instead! No freezer in bar fridge.
Stayed 2 nights in May 2023

10/10 Excellent

Anna

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
A seamless stay and the staff were very friendly.
Stayed 1 night in May 2023

10/10 Excellent

Shane

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Location Rest not open Monday night
Stayed 2 nights in Apr 2023

4/10 Poor

John

Liked: Staff & service
Stayed 2 nights in Apr 2023

10/10 Excellent

Garry

Stayed 1 night in Apr 2023

8/10 Good

Yasmin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great stay, friendly staff.
Stayed 4 nights in Apr 2023

8/10 Good

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2023

8/10 Good

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was conveniently located and very quiet yet very close to shops and food outlets, restaurants etc.
Stayed 2 nights in Mar 2023
Response from Imogine, Reservations Coordinator on 7 Apr 2023
Dear David,Thank you for taking the time to share your feedback. We are thrilled to hear you enjoyed your stay at The Sebel Harbourside Kiama. We hope to welcome you back in the future!

10/10 Excellent

Doris

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
No toilet brush in bathroom and and cockroaches
Stayed 4 nights in Mar 2023