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Reviews of Quest Wollongong

4 out of 5
Quest Wollongong
59-61 Kembla Street, Wollongong, NSW

Reviews

8.8

Excellent

Rating 10 - Excellent. 181 out of 370 reviews" "
Rating 8 - Good. 145 out of 370 reviews" "
Rating 6 - Okay. 29 out of 370 reviews" "
Rating 4 - Poor. 12 out of 370 reviews" "
Rating 2 - Terrible. 3 out of 370 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.8/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Pip

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
The room had lots of amenities, even a washing machine and dryer. It was roomy and clean. A although the location was great, it was quite noisy, combined with the firm mattress I found it quite difficult to sleep
Stayed 1 night in Mar 2024
Response from Reservations Team on 14 Mar 2024
Thank you for your review Pip.We are pleased you had a great stay and look forward to having you stay with us again soon.

10/10 Excellent

Alaa

Liked: Cleanliness, property conditions & facilities
pricey yet extremely convenient
Stayed 3 nights in Feb 2024
Response from Quest Wollongong on 4 Mar 2024
Thank you for your review Alaa.We are pleased you had a great stay.We hope to welcome you back again soon.

8/10 Good

Lon

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Quest Wollongong on 4 Mar 2024
Thank you for your review Lon.We are pleased you had a great stay.We hope to welcome you back again soon.

8/10 Good

Andrew

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Pleasant stay, staff were helpful, apartment was clean and comfortable.
Stayed 2 nights in Jul 2023
Response from Quest Wollongong on 15 Mar 2024
Thanks Andrew

8/10 Good

Leah

Liked: Cleanliness, amenities, property conditions & facilities
Room was clean
Stayed 1 night in Feb 2023
Response from Quest Wollongong on 15 Mar 2024
Thank you Leah

10/10 Excellent

James

Travelled with group
Liked: Cleanliness, property conditions & facilities
Location, value and service was excellent
Stayed 1 night in Mar 2022
Response from Quest Wollongong on 14 Mar 2022
Thank you for your 5/5 rating. We look forward to having you as our guest in the near future.

10/10 Excellent

David

Stayed 2 nights in Feb 2022
Response from Quest Wollongong on 14 Mar 2022
Thank you David for your 10/10 rating. We are pleased you had a great stay and hope to welcome you back to Quest Wollongong in the near future.

4/10 Poor

Laxmikant

Travelled with family
Liked: Cleanliness, amenities
My booking was for one king bed and two single bed, the hotel said they had received a booking for two king beds and could not change as the hotel was booked out. It caused a bit of inconvenience. Please ensure this does not happen in future.
Stayed 1 night in Jan 2022
Response from Quest Wollongong on 14 Feb 2022
Hi Laxmikant It is disappointing to read your comments. All bedding requests are requests only and sometimes your preference cannot be accommodated. We apologise that this impacted your stay.

10/10 Excellent

carlo

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Some equipment problems but they were quickly replaced
Stayed 4 nights in Jan 2022
Response from Quest Wollongong on 14 Feb 2022
Thank you for your review. We are pleased you issues were rectified and you had an enjoyable stay.

10/10 Excellent

Kylie

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Set up of the room. Great service 👍
Stayed 1 night in Nov 2021
Response from Quest Wollongong on 29 Nov 2021
Thanks Kylie. We are glad you had a great stay and hope your son had a great performance.

4/10 Poor

Wei Lun

Business traveller
Disliked: Room comfort
Not the best
No air conditioning in rooms. Only fans. Room was facing the main road traffic light and can hear the beeping sound all Nigh even with window closed.Not a comfortable room.
Stayed 4 nights in Sep 2021
Response from Quest on 27 Oct 2021
Thank you for your review. We clearly state that there is no air-conditioning in the bedrooms, only living areas on the website. We are sorry to hear you experienced some noise however as we are a CBD property unfortunately we cannot control the noise from outside the building.

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
It was a pleasant stay. Nice, clean and spacious room. Friendly staff and on site parking.
Stayed 2 nights in Jun 2021
Response from Quest Wollongong on 24 June 2021
Thank you. We look forward to having you stay with us again in the near future.

6/10 Okay

Bianca

Travelled with group
Hotel is run down and tired
Property felt tired and run down. The heater turned off after half an hour so we were freezing at night, and the showers ran out of hot water 5 mins in. Our room smelt quite damp and stale. Grout in bathroom mouldy. Hotel is in a great location, and the reception staff were lovely so unfortunate about the condition of it. Not worth the price.
Stayed 2 nights in Jun 2021
Response from Quest Wollonogng on 15 June 2021
Thank you for your review Bianca.

10/10 Excellent

Verified traveller

Stayed 1 night in Apr 2021
Response from Quest Wollongong on 11 May 2021
Thank you for your 5/5 rating. We look forward to having you stay with us again in the near future.

10/10 Excellent

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Apr 2021
Response from Quest Wollongong on 5 May 2021
Thank you for your 5/5 review. We look forward to having you stay with us again in the near future.

8/10 Good

Verified traveller

Liked: Amenities, property conditions & facilities
Stayed 3 nights in Apr 2021
Response from Quest Wollongong on 5 May 2021
Thank you for your star rating. We look forward to having you stay with us again in the near future.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
Reception staff were lovely. Shower needs some improvement.
Stayed 2 nights in Mar 2021
Response from Quest Wollongong on 26 Mar 2021
Thank you Anonymous.

10/10 Excellent

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Feb 2021
Response from Quest Wollongong on 3 Mar 2021
Thanks, we are glad you had a great stay and look forward to having you stay with us again.

8/10 Good

Michael

Liked: Cleanliness, room comfort
Stayed 1 night in Feb 2021
Response from Reservations Team on 16 Feb 2021
Thank you

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Feb 2021
Response from Quest Wollongong on 22 Feb 2021
Thank you for your rating. We look forward to having you stay with us again in the near future.

10/10 Excellent

Narelle

Travelled with group
Liked: Cleanliness, room comfort
Great location. Central to everything.
Stayed 1 night in Feb 2021
Response from Quest Wollongong on 7 Feb 2021
Thank you for your feedback Narelle. We look forward to having you stay with us again.

10/10 Excellent

Christopher

Liked: Cleanliness, room comfort
Spacious apartment - clean and tidy - comfortable bed - all necessary kitchen ware and quiet aircon for the warmer days. Handy to walk everywhere downtown and to beach.
Stayed 2 nights in Jan 2021
Response from Quest Wollongong on 7 Feb 2021
Thank you for your review Christopher. We look forward to having you stay with us again in the near future.

8/10 Good

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 4 nights in Jan 2021
Response from Quest Wollongong on 11 Jan 2021
Thank you for your rating. We look forward to having you stay with us again in the near future.

2/10 Terrible

Verified traveller

Business traveller
Disliked: Room comfort
Stayed 1 night in Nov 2020
Response from Hope Yu - Franchisee on 30 Nov 2020
Thank you for your review. It is disappointing that you wish to remain anonymous and have not given us an opportunity to respond to your issues. If you would like to discuss further please reach out.

10/10 Excellent

Caine, Newcastle

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
great value, very nice receptionist who helped me sort out parking when I arrived.
Stayed 3 nights in Oct 2020
Response from Hope Yu - Franchisee on 22 Oct 2020
Thanks for a great review Caine. We are pleased you had a great stay and look forward to having you stay again in the near future.

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Perfect for families. The location is great and the apartment was very spacious.
Stayed 2 nights in Oct 2020
Response from Hope Yu- Franchisee on 22 Oct 2020
Thank you for your review. We are pleased you found our apartment in a great location and perfect for your family. We look forward to having you stay with us again.

10/10 Excellent

Danielle, Newcastle

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Perfect location. Very clean and spacious. Everything you need to enjoy a relaxing stay.
Stayed 1 night in Oct 2020
Response from Reservations Team on 29 Oct 2020
Thank you for your 5/5 rating. We are pleased you had a great stay and look forward to having you stay with us again in the near future.

10/10 Excellent

Nic, Sydney

Travelled with partner
Liked: Cleanliness
Super lovely & friendly check in. Rooms nice and clean. Great location & easy parking underneath. Will definitely stay again.
Stayed 2 nights in Jul 2020
Response from Quest Wollongong on 14 July 2020
Thank you for your great review. We are pleased you had a great stay and look forward to having you stay with us again.

10/10 Excellent

Michelle

Business traveller
Liked: Cleanliness, room comfort
Great Stay.
Great staff, clean, enjoyable stay. Great location.
Stayed 1 night in Jul 2020
Response from Quest Wollongong on 14 July 2020
Thank you for your review Michelle. We look forward to having you stay with us again in the near future.

10/10 Excellent

Verified traveller

Stayed 1 night in Jun 2020
Response from Quest Wollongong on 2 July 2020
Thank you for your 5/5 review. We look forward to having you stay with us again in the near future.

8/10 Good

Michelle, Sydney

Travelled with family
Liked: Cleanliness
Good place to stay, nice and convenient to the shops and beach. The 2 bedroom apartment had everything we needed, an extra tv would have been good. The girls at the front desk are lovely and helpful.
Stayed 2 nights in Jun 2020
Response from Quest Wollongong on 12 June 2020
Thank you for your review Michelle We are pleased you had a great stay and look forward to having you stay with us again in the near future.

10/10 Excellent

Damir

Business traveller
Liked: Cleanliness, room comfort
Stayed 4 nights in Apr 2020
Response from Quest Wollongong on 14 Apr 2020
Thank you for your review. We look forward to welcoming you back this week.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great location. Spacious apartment. Comfortable sofa. A great stay for one night or longer. We have been before and will book again. 😎
Stayed 1 night in Mar 2020
Response from Quest Wollongong on 24 Mar 2020
Thank you for your review. We are pleased you had a great stay, found are apartments spacious and comfortable and ideally located. We look forward to welcoming you back to Quest Wollongong in the near future.

10/10 Excellent

Michael

Stayed 1 night in Mar 2020
Response from Quest Wollongong on 30 Apr 2020
Thank you Michael. We look forward to having you stay with us again.

10/10 Excellent

Julie, Canberra

Travelled with family
Liked: Cleanliness, amenities
Perfect location for our needs. One block from restaurants, two blocks from beach and WIN stadium. Two bedroom/bathroom apartment, able to open windows for fresh air, spacious and well appointed. Will certainly be returning.
Stayed 1 night in Mar 2020
Response from Quest Wollongong on 10 Mar 2020
Thank you for your review. We are pleased you had a great stay and look forward to having you stay with us again in the near future.

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Didn’t like that the address took us to a completely different suburb.
Stayed 2 nights in Mar 2020
Response from Quest Wollongong on 8 Mar 2020
Thank you

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great city location - close to everything we needed. Apartment well appointed and spacious. Parking easy. Mostly quiet even though it was O week at Uni.
Stayed 2 nights in Feb 2020
Response from Quest Wollongong on 24 Mar 2020
Thank you for your review. We are pleased you had a great stay and look forward to welcoming you back to Quest Wollongong in the near future.

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked how close it was to many things such as the beach and the local centre.
Stayed 3 nights in Feb 2020
Response from Quest Wollongong on 5 Mar 2020
Thank you.

4/10 Poor

Anon, Dubbo

Travelled with partner
Liked: Property conditions & facilities
Disliked: Cleanliness
Close proximity to everything. Easy walk to beach and shopping centre. Access to restaurants and coffee shops. Room was not cleaned each day. Short of shampoo and other pieces. Too expensive for lack of inhouse amenities.
Stayed 3 nights in Dec 2019
Response from Quest Wollongong on 6 Jan 2020
Thank you for your review. Whilst housekeeping was not available on public holidays our reception was open and guests are more than welcome to ask for additional towels etc. This information is advised on arrival and prior to staying at the property. If you did not receive this information or failed to see the many signs posted around the property, we appologise.

8/10 Good

Damir

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall a Good Stay
The room was really good but the TV was left over from last century. A bit disappointing as the rest of the room was fairly new. The toaster need replacing as it does everything but toast bread! We wasted 6 slices of bread to find the toaster was not fit for purpose.
Stayed 4 nights in Dec 2019
Response from Quest Wollongong on 6 Jan 2020
Thank you for your review. We have passed your comments to our management team in relation to the TV and have replaced the toaster, thank you for bringing this to our attention.

8/10 Good

Nadine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from Quest Wollongong on 6 Jan 2020
Thank you Nadine

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities
There's nothing i didn't like happy with everything available
Stayed 1 night in Dec 2019
Response from Quest Wollongong on 9 Dec 2019
Thank you, we hope to see you again

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Were there to attend a family wedding, location great, eerything very handy, full kitchen was great. Staff very helpful, lost a key card and they replaced no probs at all Would like to have seen some moisturiser in the bathrooms supplied
Stayed 2 nights in Oct 2019
Response from Hope Yu Franchisee on 18 Nov 2019
Thank you for your great review. We are pleased you had a great stay and look forward to having you stay with again in the near future.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, secure parking, plenty of space in the apartment. Our stay was great for our family of 4.
Stayed 1 night in Oct 2019
Response from Quest Wollongong on 28 Oct 2019
Thank you for your great review. We look forward to having you stay with us again.

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
We stayed in an apartment which faced onto the Main Street which was very noisy, in particular of a Saturday and Sunday night the noise would echo up from the street. Also, the wi- fi was down for 4 out of the 5 days we were there.
Stayed 5 nights in Aug 2019
Response from Quest Wollongong on 29 Aug 2019
Thank you for your review. Please accept our apologises for the internet issue. We had a Telstra fault on Friday and over the weekend. We are pleased to advise this has now been rectified. We thank you for your feedback and do hope to have you stay with us again in the near future.

8/10 Good

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spacious, comfortable accom close to everything
The apartment had everything we needed for a comfortable stay, was spacious and in a great location that was an easy walk to lots of great coffee shops, restaurants and the beach. Would definitely recommend!
Stayed 2 nights in Jun 2019
Response from Hope Yu - Franchisee on 3 July 2019
Thank you Amanda We look forward to having you stay with us again in the near future.

10/10 Excellent

Verified traveller

Stayed 1 night in Mar 2019
Response from Reservations Team on 9 Apr 2019
Thank you for your 5 out of 5 review.

8/10 Good

Yee, Singapore

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staffs, good location, nice cafe nearby. Just the self-parking a bit troublesome.
Stayed 2 nights in Mar 2019
Response from Hope Yu - Franchisee on 26 Mar 2019
Thank you for your review Yee. We look forward to having you stay with us again in the near future.

2/10 Terrible

Verified traveller

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
No compassion at all. Our travels we interrupted due to circumstances out of our control and lost hundreds of dollars on flights. When we tried to at least re-coup our accommodation we were turned away with no care or compassion - it was basically ‘too hard’ for them to refund our stay. We travel a lot and will not choose to stay at Quest around the country again.
Stayed 1 night in Mar 2019
Response from Hope Yu - Franchisee on 26 Mar 2019
Thank you for your review Anonymous We are disappointment that you felt we had no compassion or care with your request. Whilst we understand that it frustrating that your plans were interrupted (the purchase of the car you thought you were coming to buy fell through), unfortunately your cancellation fell in our cancellation policy.

10/10 Excellent

Allan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Wonderful Hotel
A wonderful hotel, very well appointed, very convenient to the city centre and well located for other attractions. Car parking (enter from Market Street, entry at the rear of the hotel) is excellent. Staff were friendly and helpful. This hotel offers everything a hotel guest could wish for. Recommended.
Stayed 1 night in Mar 2019
Response from Hope Yu - Franchisee on 13 Mar 2019
Thank you for your great review. We are pleased to read that you had a wonderful stay and look forward to having you stay with us again when next in Wollongong.