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Reviews of Motel 6 San Antonio, TX - West SeaWorld

2 out of 5
Motel 6 San Antonio, TX - West SeaWorld
2185 SW Loop 410, San Antonio, TX

Reviews

5.8
Rating 10 - Excellent. 163 out of 874 reviews" "
Rating 8 - Good. 170 out of 874 reviews" "
Rating 6 - Okay. 137 out of 874 reviews" "
Rating 4 - Poor. 140 out of 874 reviews" "
Rating 2 - Terrible. 264 out of 874 reviews" "

5.8/10

Cleanliness

6.6/10

Staff & service

5.2/10

Amenities

5.6/10

Property conditions & facilities

5.6/10

Eco-friendliness

Reviews

10/10 Excellent

Frankie, Corpus Christi

Stayed 2 nights in Mar 2024
Response from Manager on 22 Mar 2024
Hello Frankie,We are thrilled to hear you had an excellent experience during your stay with us! We look forward to welcoming you back in the future for another memorable visit.

10/10 Excellent

Jayden

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was nice and welcoming check in and check out was quick and easy will be staying again soon
Stayed 1 night in Mar 2024
Response from Manager on 9 Mar 2024
Hello Jayden,We are thrilled to hear that you had a pleasant check-in and check-out experience with our friendly staff. We greatly appreciate your kind words and hope to welcome you back for another enjoyable stay in the near future.

10/10 Excellent

Erica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome
Response from Manager on 29 Feb 2024
Hello Erica,We appreciate your positive feedback and are delighted to hear that you had an enjoyable stay with us. Thank you for choosing our hotel for your stay and we hope to welcome you back again soon.

2/10 Terrible

Rosemary

Disliked: Cleanliness, staff & service, property conditions & facilities
No hot water. Bed had stains and sheets smelled. Room was so much smaller than the pictures online. False advertising. Hair dryer didn't work.
Stayed 2 nights in Jan 2024
Response from Manager on 3 Feb 2024
Hello Rosemary, Thank you for sharing your feedback with us regarding your recent stay. We apologize for any inconvenience you experienced with the hot water, bed condition, room size, and hair dryer. We appreciate your input and will pass this information along to our team for further review and improvement.

8/10 Good

Angie

Stayed 1 night in Dec 2023
Response from Manager on 10 Jan 2024
Hello Angie, Thank you for choosing our hotel for your stay! We appreciate your rating and we hope you had a wonderful time with us. Should you have any feedback or suggestions, please do not hesitate to reach out to us. We value your input and always strive to improve our services. We look forward to welcoming you back in the future.

10/10 Excellent

Erica, corpus christi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Felt like home ive always stayed here when i need a room as an emergency like last night we had no hot water. We needed to shower thanku motel 6...
Stayed 1 night in Jan 2024
Response from Manager on 10 Jan 2024
Hello Erica,We appreciate your loyalty as a returning guest and apologize for any inconvenience you experienced during your recent stay. Please note that we strive to provide a comfortable and enjoyable stay for all our guests. We encourage you to reach out to our management team directly so they can address your concerns and ensure a satisfactory resolution. Thank you for your understanding and support.

8/10 Good

Oscar

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Sep 2023
Response from Manager on 15 Dec 2023
Hello Oscar, Thank you for staying with us. We would appreciate it if you could provide us with more details about your experience, so that we can address any issues you may have encountered. We value your feedback and want to ensure that your future stays are more enjoyable.

10/10 Excellent

Rob

Stayed 2 nights in Dec 2023
Response from Manager on 25 Dec 2023
Hello Rob,We're thrilled to hear that you had such a wonderful experience during your stay with us! We always strive to provide exceptional service and we're delighted to know that we succeeded in making your stay enjoyable. We hope to welcome you back soon for another incredible stay.

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 2 nights in Dec 2023
Response from Manager on 5 Dec 2023
Hello Robert,Thank you for sharing your feedback with us. We appreciate your kind words and are glad to hear that you had a positive experience at our hotel. We hope to welcome you back in the future for another pleasant stay.

2/10 Terrible

Melody Lynette

Disliked: Cleanliness, staff & service, property conditions & facilities
ROACHES!
Stayed 4 nights in Nov 2023
Response from Manager on 6 Dec 2023
Hello Melody Lynette, We appreciate you giving your feedback about your recent experience in our hotel. I want to assure you that we act promptly to pest alerts with expert extermination services and treat to deter pests regularly scheduled basis. We respond to all claims of a pest issue with prompt and professional action and ask that you bring these issues to our attention in real-time so we can quickly investigate and address the situation. Thank you again for taking the time to share your experience and to bring this matter to our attention. On behalf of our entire staff thank you for staying with us and for rating your stay.

4/10 Poor

Michael

Travelled with family and small children
Disliked: Amenities
Bad place
Stayed 1 night in Nov 2023
Response from Manager on 30 Nov 2023
Hello Michael, Thank you for sharing your feedback. We regret to hear that your experience with our hotel was not satisfactory. We appreciate your input and will review it with our team to identify areas of improvement.

4/10 Poor

Shannon

Disliked: Cleanliness
Stayed 1 night in Nov 2023
Response from Manager on 26 Nov 2023
Hello Shannon,We apologize for any inconvenience you may have experienced during your stay. We value your feedback and encourage you to please reach out to our hotel directly so we can further address and resolve any concerns you may have had. We strive to provide excellent service and hope to have the opportunity to welcome you back in the future.

4/10 Poor

Rebecca

Stayed 1 night in Oct 2023
Response from Manager on 22 Nov 2023
Hello Rebecca,We aim to make every guest's stay enjoyable, and we apologize if we do not meet your expectations. We would like to learn more about your visit to address any issues that led to your low rating and improve our services in the future. Please feel free to contact us if you have any comments or suggestions.

2/10 Terrible

MANUEL

Travelled with family, Travelled with family and small children, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There were roaches everywhere, we booked for two nights but only stayed one after realizing the bugs were everywhere, we did not even bother asking for a discount or a refund for the 2nd day, due to conditions we just wanted to get out of there.
Stayed 2 nights in Nov 2023
Response from Manager on 18 Nov 2023
Hello MANUEL, Thank you for bringing this matter to our attention. We apologize for any inconvenience you experienced during your stay. It is essential for us to ensure the comfort and satisfaction of our guests, and we take pest control seriously. We encourage guests to inform our management immediately so that appropriate action can be taken. Please reach out to our management directly for further assistance with your concerns.

8/10 Good

Kimberly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was okay for the price nothing to really complain about.
Response from Manager on 1 Nov 2023
Hello Kimberly,Thank you for choosing our hotel for your recent stay! We're glad to hear that you found the price to be reasonable. We appreciate your feedback and hope to have the opportunity to welcome you back in the future.

4/10 Poor

Terrance

Business traveller
Liked: Room comfort
Disliked: Cleanliness, staff & service, property conditions & facilities
Water licking inside room from air conditioner and even mutual mode conditions in Charlotte eventually made me sick and was not addressed by management
Stayed 2 nights in Oct 2023
Response from Manager on 1 Nov 2023
Hello Terrance,Thank you for choosing our hotel for your recent stay. We appreciate your feedback and value your experience. We apologize for any inconvenience you encountered during your stay and will ensure that your comments are shared with our team for improvement. We hope to have the opportunity to welcome you back in the future for a more enjoyable stay.

10/10 Excellent

ROB

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was amazing
Stayed 1 night in Oct 2023
Response from Manager on 22 Oct 2023
Hello ROB,Thank you for your kind words! We are thrilled to hear that you had an amazing experience at our hotel. We look forward to welcoming you back soon!

4/10 Poor

Anna

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Manager on 21 Oct 2023
Hello Anna, We apologize for any inconvenience you experienced during your stay. Please provide us with more details so that we can address your concerns accordingly.

10/10 Excellent

Melecio

Stayed 1 night in Oct 2023
Response from Manager on 29 Oct 2023
Hello Melecio,Thank you for your perfect rating! We're glad you enjoyed your stay with us. Looking forward to welcoming you back soon!

6/10 Okay

Kenneth

Liked: Cleanliness, property conditions & facilities, room comfort
Wasn't a bad hotel, rooms were nice, no coffee in morning was disappointing. Grounds could use some help.
Stayed 2 nights in Sep 2023
Response from Manager on 7 Oct 2023
Hello Kenneth,We are always striving to improve our offerings and that is why your input is so important. Thank you for sharing your experience and comments pertaining to our hotel. We hope to see you again in the future.

2/10 Terrible

Emily

Stayed 1 night in Sep 2023
Response from Manager on 19 Oct 2023
Hello Emily, We apologize for any inconvenience caused during your stay. Please let us know the specific issues you encountered so we can address them accordingly.

10/10 Excellent

Michael

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities
Hose keeper are awesome
Stayed 1 night in Sep 2023
Response from Manager on 28 Sept 2023
Hi Michael,Your kind review is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much for writing such a great compliment regarding our team. Such kind of candid reviews always inspires us. We will share your feedback with our staff members. Waiting to serve you again!

10/10 Excellent

Jacob

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Manager on 28 Sept 2023
Hello Jacob,We appreciate your feedback. Thank you for staying with us. Please let us know if you find yourself back in the area. We would love to have a chance to serve you again.

2/10 Terrible

Emily

Disliked: Cleanliness, staff & service, property conditions & facilities
Initially the first date that I came to this motel I was beat up and robbed the management did not care they did not look up the cameras they put me all the way on the third floor they did not have a pulley or a dolly for for your suitcases they were very rude I was 30 minutes late but my rooms have always been reserved ahead of time and they treat me like I am less than I try to give them the benefit of the doubt because they move me to the first floor but it's it's even more worse because they're just watching you hounding you talking about you they speak Spanish and they're very very rude if you're like 30 minutes late they make you seem like you're a peasant and you're poor and why can't you pay on time and like you owe them they do not believe in customers are right they do not have friendly customer service the woman is like well you're always late what's the problem very in my business you know being in this area is stressful and it has made my a priorities inconvenience and I don't have a vehicle so the nearest bus stop is maybe a mile or half a mile away the plumbing is very bad it's hard to bathe a shower because it's clogged up I gave them the blanket they have never returned a blanket back I just been in this room with no blanket yeah I the only reason why I had to stay in this area was because of work and because I do not drive but if I did I would have been gone the day I got jumped I had to make a police report
Stayed 1 night in Sep 2023
Response from Manager on 28 Sept 2023
Hello Emily ,We appreciate you giving your feedback about your recent experience in our hotel. I am sorry that our staff was not accommodating, and you felt you were treated in an unprofessional manner, I do apologize for any inconvenience or difficulty that you experienced. Guest satisfaction is the top priority at our hotel, for that reason. We truly appreciate your comments regarding our staff, amenities, cleanliness, and hospitality. Insights such as this are invaluable and help us to better our services and accommodations. Thank you.

6/10 Okay

Daniel

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Sep 2023
Response from Manager on 30 Sept 2023
Hello Daniel,Thank you for taking the time to share your rating. Please reach out and share your feedback if something didn't meet your needs. We hope to earn your business again on your next travels.

8/10 Good

Emily

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Alot of potential just need security at nights bad area
Stayed 1 night in Sep 2023
Response from Manager on 27 Sept 2023
Hi Emily,Thank you so much for your feedback! We will be sure to share this with our Team and look forward to welcoming you back.

8/10 Good

Jacob

Liked: Cleanliness, room comfort
Stayed 1 night in Sep 2023
Response from Manager on 26 Sept 2023
Hello Jacob,We appreciate your time in sharing your feedback. We continuously strive to give our valued guests a wonderful experience and hope to provide you with that on your next stay.

2/10 Terrible

Robert

Stayed 1 night in Sep 2023
Response from Manager on 24 Sept 2023
Hello Robert,It was our privilege to earn your business and we hope to host you again on your next trip.

4/10 Poor

Kirstie, kerrville

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Sep 2023
Response from Manager on 21 Sept 2023
Hello Kirstie, Thank you for taking the time to give us your feedback, we thank you for your insights regarding your experience. Your ratings are appreciated, and we hope to have you back again during your next visit to the area.

8/10 Good

Oscar

Stayed 1 night in Sep 2023
Response from Manager on 1 Oct 2023
Hello Oscar,Thank you for sharing this rating, and we welcome you to visit us again anytime.

2/10 Terrible

Yamira

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Additional deposits required upon check in. Wifi not available. Dirty room.
Stayed 2 nights in Sep 2023
Response from Manager on 11 Sept 2023
Hello Yamira,Thank you for being a valued guest and for providing us the feedback regarding our wifi and also our room. We are always looking for ways to improve upon the guest experience so thank you for sharing.

4/10 Poor

Verified traveller

Travelled with family, Travelled with group
Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Sep 2023
Response from Manager on 7 Sept 2023
Dear Guest,We appreciate you taking the time to rate your experience. We would love to have the opportunity to provide you with an another stay. Please keep us in mind for a future stay.

2/10 Terrible

Clayton

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Manager on 4 Sept 2023
Hello Clayton, Thank you for taking the time to share your rating. Please reach out and share your feedback if something didn't meet your needs. We hope to earn your business again on your next travels.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Booked a queen we got a full. Shower was leaking, ac didn’t work well. The shower had burns all over it. Half the lights didn’t work. The wife was so disgusted we ended up staying somewhere else. We just went back in the morning for or stuff.
Stayed 1 night in Aug 2023
Response from Manager on 2 Sept 2023
Dear Guest,Thank you for taking the time to share your comments regarding our shower. We hope that you will return as it is our ongoing goal to surpass expectations of service and accommodations.

6/10 Okay

leonel

Travelled with partner
Liked: Staff & service
No AC
Stayed 1 night in Aug 2023
Response from Manager on 31 Aug 2023
Hello leonel, Thank you for your review, your feedback, and your comments regarding your stay. We want our guests to enjoy their stay and find our AC and heat amenities to be clean and in perfect working condition. Our ultimate goal is for our guests to be comfortable both in the summertime, and in the winter. Our maintenance staff has a regular schedule dedicated to checking the working order of appliances, the state of the furniture in the rooms, and bathroom fixtures. I am sorry that we failed to do this during your most recent stay. I am especially upset to hear that the situation was not addressed right away.

8/10 Good

Christopher

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Manager on 26 Aug 2023
Hello Christopher,Thank you for sharing your rating of our Hotel. The biggest compliment we can receive is to earn your business again so please consider us on your next trip.

2/10 Terrible

Laura

Travelled with partner
Disliked: Cleanliness, amenities
AC was not working properly no cold air. The hot water from shower was running could not close. TOO MANY ROACHES. Gross and disgusting. I woukd not go back.
Stayed 2 nights in Aug 2023
Response from Manager on 25 Aug 2023
Hello Laura, We appreciate you giving your feedback about your recent experience in our hotel. I want to assure you that we act promptly to pest alerts with expert extermination services and treat to deter pests regularly scheduled basis. We respond to all claims of a pest issue with prompt and professional action and ask that you bring these issues to our attention in real-time so we can quickly investigate and address the situation. Thank you again for taking the time to share your experience and to bring this matter to our attention. On behalf of our entire staff thank you for staying with us and for rating your stay.

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities
It was a good staff
Stayed 2 nights in Aug 2023
Response from Manager on 26 Aug 2023
Hello Charles,We can't thank you enough for sharing your feedback with regards to our staff. We hope to see you again in the future. Thank you for your valuable business.

4/10 Poor

Jennifer

Travelled with group
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The price was good but the room could have been better. Door to room was a bit sketchy as it looked like it had been broken into at some point. It had a not that safe to stay longer than the night.
Stayed 1 night in Aug 2023
Response from Manager on 25 Aug 2023
Hello Jennifer, Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. We are working hard to improve our provided services and hope you will return to experience them with a future stay.

8/10 Good

charles

Stayed 1 night in Aug 2023
Response from Manager on 10 Sept 2023
Hello charles,It was our privilege to earn your business and we hope to host you again on your next trip.

2/10 Terrible

Brenda

Disliked: Cleanliness, amenities, property conditions & facilities
Bedsheets were dirty and stained, there was kids at the pool by themselves bothering the other guests and I. Very unsafe in general
Stayed 2 nights in Aug 2023
Response from Manager on 8 Sept 2023
Hello Brenda,I am very sorry to hear that you experienced such an unusual circumstance and inconvenience during your most recent stay with us. We would like you to know that guest satisfaction is of extreme importance to us and your feedback has been forwarded to management. We truly thank you again for sharing your feedback and for your valuable business.

10/10 Excellent

Samanta

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have always liked this motel because is really cheap and it’s not bad at all.
Stayed 2 nights in Aug 2023
Response from Manager on 16 Aug 2023
Hi Samanta,Thank you for taking the time to write a review. I’m pleased to learn that your stay was enjoyable and find this of great value for money. We appreciate your compliments and humbly request a return visit.

10/10 Excellent

Jennifer

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Need discount for regular customer
Stayed 1 night in Aug 2023
Response from Manager on 14 Aug 2023
Hello Jennifer,Thank you for being a valued guest and for providing us the feedback regarding our hotel. We greatly appreciate the time you've taken to rate our hotel and we look forward to your next visit.

10/10 Excellent

Jennifer

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient
Stayed 1 night in Aug 2023
Response from Manager on 14 Aug 2023
Hello Jennifer,Know that your voice is of tremendous importance to us. We value your business and thank you for the insight regarding our hotel. I hope you will return to enjoy a memorable and exceptional experience.

10/10 Excellent

Rob

Liked: Staff & service
Stayed 1 night in Aug 2023
Response from Manager on 12 Aug 2023
Hello Rob,Thank you for the incredible rating. We are so glad we were able to provide you with such a wonderful experience and we hope to see you very soon.

6/10 Okay

Anthony

Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Manager on 11 Aug 2023
Hello Anthony,We appreciate your feedback. Thank you for staying with us. Please let us know if you find yourself back in the area. We would love to have a chance to serve you again.

8/10 Good

Natalie A

Liked: Staff & service
The stay was good and convenient for the Lackland Airforce graduation. The room are average, a bit old looking.
Stayed 3 nights in Aug 2023
Response from Manager on 10 Aug 2023
Hello Natalie A, Thank you for taking the time Your feedback is especially important to us, and I am saddened to hear of your experience. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. We continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Never again
They room had roaches, the bed sheets had stains and smelled like they had not been washed.
Stayed 1 night in Jul 2023
Response from Manager on 31 July 2023
Hello Guest, Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
A
Stayed 1 night in Jul 2023
Response from Manager on 1 Aug 2023
Hello Jennifer,It is truly our goal to impress each guest with our service and hospitality. We want to thank you for the remarks pertaining to our hotel. We hope you'll return someday to see how we are continuously improving in order to better serve our guests.

2/10 Terrible

Natalie

Travelled with family and small children
Disliked: Amenities
I hate to write bad reviews but this property was so unsafe and just dirty. I could never figure out how to open my door on my own because it was broken and went in every direction. The staff would have to come and wiggle it open for me. We stayed two nights and nobody ever came to clean, make beds or offer more towels. The morning we left there were people outside my door shaking on the door you could tell there was no good activity going on. Just defending not a safe place to take anyone much less children.
Stayed 2 nights in Jul 2023
Response from Manager on 30 July 2023
Hello Natalie,We appreciate your feedback. Thank you for staying with us. Please let us know if you find yourself back in the area. We would love to turn this experience around.