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Reviews of Motel 6 San Antonio, TX - West SeaWorld

2 out of 5
Motel 6 San Antonio, TX - West SeaWorld
2185 SW Loop 410, San Antonio, TX

Reviews

5.8
Rating 10 - Excellent. 164 out of 881 reviews" "
Rating 8 - Good. 171 out of 881 reviews" "
Rating 6 - Okay. 137 out of 881 reviews" "
Rating 4 - Poor. 143 out of 881 reviews" "
Rating 2 - Terrible. 266 out of 881 reviews" "

5.8/10

Cleanliness

6.6/10

Staff & service

5.2/10

Amenities

5.6/10

Property conditions & facilities

5.6/10

Eco-friendliness

Reviews

4/10 Poor

Ashlee

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Only 1 female Hispanic housekeep with shorter dark hair was helpful and friendly but didn’t get her name, I’ll try to next time but besides her- it’s nasty dirty. Theres roaches and the water has been running nonstop all week in a nasty looking dirty bathtub. Only stayed because its to hard to move a 83yr old many in and out of rooms so happy to be gone when our new home is ready any day now! .
Stayed 1 night in Apr 2024
Response from Manager on 23 Apr 2024
Hello Ashlee, Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience even with limited staffing. We are working hard to improve our provided services and hope you will return to experience them with a future stay.

4/10 Poor

Ashlee

Disliked: Cleanliness
Stayed 1 night in Apr 2024
Response from Manager on 20 Apr 2024
Hello Ashlee,We're sorry to hear that your experience didn't meet your expectations. Please feel free to contact us directly with any details about your stay so we can address any issues.

4/10 Poor

Maritza

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very noisy at night. The toilet didn’t work, you will almost fall down.
Stayed 1 night in Apr 2024
Response from Manager on 13 Apr 2024
Hello Maritza,We regret to hear about your experience and apologize for any inconvenience caused. We value your feedback and will share your comments with our team for further review. Your comfort and satisfaction are important to us, and we will strive to address these concerns moving forward.

2/10 Terrible

Barbara

Travelled with family
Disliked: Cleanliness, property conditions & facilities
This place was gross. The images on Expedia DO NOT match the actual property. The property itself feels unsafe; homeless people walking throughout the parking lot, and from what we witnessed, dope deals happening in the stairwells. Externally, the property was grimy and smelly; the inside of our room smelled like urine and sweat. Our room was filthy; miscellaneous stains on the walls and doors, the bedding & towels provided were dingy, stained, smelly and unclean.
Stayed 1 night in Apr 2024
Response from Manager on 10 Apr 2024
Hello Barbara,We are sorry to hear about your experience. We take all feedback seriously and will investigate this matter further. Our guests' safety and comfort are our top priorities. We encourage guests with concerns to reach out to our management team directly so we can address any issues promptly.

8/10 Good

Aurora

Travelled with family, Travelled with family and small children, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great value. Felt safe and staff was friendly.
Stayed 1 night in Apr 2024
Response from Manager on 11 Apr 2024
Hello Aurora,We are thrilled you found value in your stay and appreciated our friendly staff. Your safety is our top priority, and we are delighted to hear you felt secure during your time with us. We appreciate your kind feedback and hope to welcome you back soon.

2/10 Terrible

David

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn’t like anything about this place. If it wasn’t for the fact that it was 2:00 a:m and was tired from my drive I would have cancelled and gone somewhere else. The screws and lock on the entrance to the room where not secure. The water was leaking in the tub. I reported it to the front desk and when maintenance came to repair the leak he responded by saying it was a small leak and left without repairing it. The air conditioner had no vent cover so the air was blowing straight on you. The door was not sealed properly cause a gap. And I killed to roaches and a third get away. My stay was for two nights but I left the next day. I would not ever recommend the dump to even my worst enemy. They also as for a $20 dollar deposit before I checked in. They were somewhat reluctant to tried to return my deposit. They also refused to give me a receipt saying that I left Saturday instead of Sunday my appointed check out day. If at all possible please done recommend the place and if all possible please refund my stay or at least my last day.
Stayed 2 nights in Apr 2024
Response from Manager on 9 Apr 2024
Hello David, Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.

10/10 Excellent

Frankie, Corpus Christi

Stayed 2 nights in Mar 2024
Response from Manager on 22 Mar 2024
Hello Frankie,We are thrilled to hear you had an excellent experience during your stay with us! We look forward to welcoming you back in the future for another memorable visit.

10/10 Excellent

Jayden

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was nice and welcoming check in and check out was quick and easy will be staying again soon
Stayed 1 night in Mar 2024
Response from Manager on 9 Mar 2024
Hello Jayden,We are thrilled to hear that you had a pleasant check-in and check-out experience with our friendly staff. We greatly appreciate your kind words and hope to welcome you back for another enjoyable stay in the near future.

10/10 Excellent

Erica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome
Response from Manager on 29 Feb 2024
Hello Erica,We appreciate your positive feedback and are delighted to hear that you had an enjoyable stay with us. Thank you for choosing our hotel for your stay and we hope to welcome you back again soon.

2/10 Terrible

Rosemary

Disliked: Cleanliness, staff & service, property conditions & facilities
No hot water. Bed had stains and sheets smelled. Room was so much smaller than the pictures online. False advertising. Hair dryer didn't work.
Stayed 2 nights in Jan 2024
Response from Manager on 3 Feb 2024
Hello Rosemary, Thank you for sharing your feedback with us regarding your recent stay. We apologize for any inconvenience you experienced with the hot water, bed condition, room size, and hair dryer. We appreciate your input and will pass this information along to our team for further review and improvement.

2/10 Terrible

Antonio

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Worst ever
Don’t ever get room 324. People tried to break in 4 times in room. It’s like they knew the door was easy to get in. Luckily I had the latch on or they would of got in. Someone kept calling me treatening me. Asking for an girl named Tiffany and they tried to say I didn’t even pay for the room and they work front test. It was an terrible night. They kept coming to the door knocking. I couldn’t even sleep
Stayed 1 night in Jan 2024
Response from Manager on 17 Jan 2024
Hello Antonio,Thank you for sharing your experience with us, and we apologize for any inconvenience caused. We take our guests' safety and security seriously, and we have addressed the issue with the room in question. We encourage our guests to always use the latch for added security. Should you have any further concerns, please reach out to our management team directly.

6/10 Okay

Tanja

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Manager on 13 Jan 2024
Hello Tanja,Thank you for choosing our hotel for your stay. We're sorry that your experience fell short of your expectations. We value your feedback and would appreciate it if you could reach out to us directly so we can address any concerns you may have had during your stay. We hope to have the opportunity to welcome you back in the future and provide you with an improved experience.

8/10 Good

Angie

Stayed 1 night in Dec 2023
Response from Manager on 10 Jan 2024
Hello Angie, Thank you for choosing our hotel for your stay! We appreciate your rating and we hope you had a wonderful time with us. Should you have any feedback or suggestions, please do not hesitate to reach out to us. We value your input and always strive to improve our services. We look forward to welcoming you back in the future.

10/10 Excellent

Erica, corpus christi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Felt like home ive always stayed here when i need a room as an emergency like last night we had no hot water. We needed to shower thanku motel 6...
Stayed 1 night in Jan 2024
Response from Manager on 10 Jan 2024
Hello Erica,We appreciate your loyalty as a returning guest and apologize for any inconvenience you experienced during your recent stay. Please note that we strive to provide a comfortable and enjoyable stay for all our guests. We encourage you to reach out to our management team directly so they can address your concerns and ensure a satisfactory resolution. Thank you for your understanding and support.

8/10 Good

ruben

Travelled with family
Liked: Cleanliness, room comfort
Stayed 2 nights in Dec 2023
Response from Manager on 8 Jan 2024
Hello ruben,Thank you for choosing our hotel for your stay. We truly appreciate your positive rating and we're delighted to hear that you had a great experience. Should you have any further comments or suggestions, please do not hesitate to reach out to us directly. We hope to welcome you back soon for another enjoyable stay!

10/10 Excellent

ROB

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Manager on 8 Jan 2024
Hello ROB,We're thrilled to hear that you had an excellent experience during your stay with us! We strive to provide exemplary service to all of our guests and we're delighted to know that we could exceed your expectations. If there's anything else we can do for you in the future, please don't hesitate to reach out. We hope to welcome you back again soon!

8/10 Good

Oscar

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Sep 2023
Response from Manager on 15 Dec 2023
Hello Oscar, Thank you for staying with us. We would appreciate it if you could provide us with more details about your experience, so that we can address any issues you may have encountered. We value your feedback and want to ensure that your future stays are more enjoyable.

10/10 Excellent

Rob

Stayed 2 nights in Dec 2023
Response from Manager on 25 Dec 2023
Hello Rob,We're thrilled to hear that you had such a wonderful experience during your stay with us! We always strive to provide exceptional service and we're delighted to know that we succeeded in making your stay enjoyable. We hope to welcome you back soon for another incredible stay.

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 2 nights in Dec 2023
Response from Manager on 5 Dec 2023
Hello Robert,Thank you for sharing your feedback with us. We appreciate your kind words and are glad to hear that you had a positive experience at our hotel. We hope to welcome you back in the future for another pleasant stay.

2/10 Terrible

Melody Lynette

Disliked: Cleanliness, staff & service, property conditions & facilities
ROACHES!
Stayed 4 nights in Nov 2023
Response from Manager on 6 Dec 2023
Hello Melody Lynette, We appreciate you giving your feedback about your recent experience in our hotel. I want to assure you that we act promptly to pest alerts with expert extermination services and treat to deter pests regularly scheduled basis. We respond to all claims of a pest issue with prompt and professional action and ask that you bring these issues to our attention in real-time so we can quickly investigate and address the situation. Thank you again for taking the time to share your experience and to bring this matter to our attention. On behalf of our entire staff thank you for staying with us and for rating your stay.

4/10 Poor

Michael

Travelled with family and small children
Disliked: Amenities
Bad place
Stayed 1 night in Nov 2023
Response from Manager on 30 Nov 2023
Hello Michael, Thank you for sharing your feedback. We regret to hear that your experience with our hotel was not satisfactory. We appreciate your input and will review it with our team to identify areas of improvement.

4/10 Poor

Shannon

Disliked: Cleanliness
Stayed 1 night in Nov 2023
Response from Manager on 26 Nov 2023
Hello Shannon,We apologize for any inconvenience you may have experienced during your stay. We value your feedback and encourage you to please reach out to our hotel directly so we can further address and resolve any concerns you may have had. We strive to provide excellent service and hope to have the opportunity to welcome you back in the future.

4/10 Poor

Rebecca

Stayed 1 night in Oct 2023
Response from Manager on 22 Nov 2023
Hello Rebecca,We aim to make every guest's stay enjoyable, and we apologize if we do not meet your expectations. We would like to learn more about your visit to address any issues that led to your low rating and improve our services in the future. Please feel free to contact us if you have any comments or suggestions.

2/10 Terrible

MANUEL

Travelled with family, Travelled with family and small children, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There were roaches everywhere, we booked for two nights but only stayed one after realizing the bugs were everywhere, we did not even bother asking for a discount or a refund for the 2nd day, due to conditions we just wanted to get out of there.
Stayed 2 nights in Nov 2023
Response from Manager on 18 Nov 2023
Hello MANUEL, Thank you for bringing this matter to our attention. We apologize for any inconvenience you experienced during your stay. It is essential for us to ensure the comfort and satisfaction of our guests, and we take pest control seriously. We encourage guests to inform our management immediately so that appropriate action can be taken. Please reach out to our management directly for further assistance with your concerns.

8/10 Good

Kimberly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was okay for the price nothing to really complain about.
Response from Manager on 1 Nov 2023
Hello Kimberly,Thank you for choosing our hotel for your recent stay! We're glad to hear that you found the price to be reasonable. We appreciate your feedback and hope to have the opportunity to welcome you back in the future.

4/10 Poor

Terrance

Business traveller
Liked: Room comfort
Disliked: Cleanliness, staff & service, property conditions & facilities
Water licking inside room from air conditioner and even mutual mode conditions in Charlotte eventually made me sick and was not addressed by management
Stayed 2 nights in Oct 2023
Response from Manager on 1 Nov 2023
Hello Terrance,Thank you for choosing our hotel for your recent stay. We appreciate your feedback and value your experience. We apologize for any inconvenience you encountered during your stay and will ensure that your comments are shared with our team for improvement. We hope to have the opportunity to welcome you back in the future for a more enjoyable stay.

10/10 Excellent

ROB

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was amazing
Stayed 1 night in Oct 2023
Response from Manager on 22 Oct 2023
Hello ROB,Thank you for your kind words! We are thrilled to hear that you had an amazing experience at our hotel. We look forward to welcoming you back soon!

4/10 Poor

Anna

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Manager on 21 Oct 2023
Hello Anna, We apologize for any inconvenience you experienced during your stay. Please provide us with more details so that we can address your concerns accordingly.

10/10 Excellent

Melecio

Stayed 1 night in Oct 2023
Response from Manager on 29 Oct 2023
Hello Melecio,Thank you for your perfect rating! We're glad you enjoyed your stay with us. Looking forward to welcoming you back soon!

6/10 Okay

Kenneth

Liked: Cleanliness, property conditions & facilities, room comfort
Wasn't a bad hotel, rooms were nice, no coffee in morning was disappointing. Grounds could use some help.
Stayed 2 nights in Sep 2023
Response from Manager on 7 Oct 2023
Hello Kenneth,We are always striving to improve our offerings and that is why your input is so important. Thank you for sharing your experience and comments pertaining to our hotel. We hope to see you again in the future.

2/10 Terrible

Emily

Stayed 1 night in Sep 2023
Response from Manager on 19 Oct 2023
Hello Emily, We apologize for any inconvenience caused during your stay. Please let us know the specific issues you encountered so we can address them accordingly.

10/10 Excellent

Michael

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities
Hose keeper are awesome
Stayed 1 night in Sep 2023
Response from Manager on 28 Sept 2023
Hi Michael,Your kind review is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much for writing such a great compliment regarding our team. Such kind of candid reviews always inspires us. We will share your feedback with our staff members. Waiting to serve you again!

10/10 Excellent

Jacob

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Manager on 28 Sept 2023
Hello Jacob,We appreciate your feedback. Thank you for staying with us. Please let us know if you find yourself back in the area. We would love to have a chance to serve you again.

2/10 Terrible

Emily

Disliked: Cleanliness, staff & service, property conditions & facilities
Initially the first date that I came to this motel I was beat up and robbed the management did not care they did not look up the cameras they put me all the way on the third floor they did not have a pulley or a dolly for for your suitcases they were very rude I was 30 minutes late but my rooms have always been reserved ahead of time and they treat me like I am less than I try to give them the benefit of the doubt because they move me to the first floor but it's it's even more worse because they're just watching you hounding you talking about you they speak Spanish and they're very very rude if you're like 30 minutes late they make you seem like you're a peasant and you're poor and why can't you pay on time and like you owe them they do not believe in customers are right they do not have friendly customer service the woman is like well you're always late what's the problem very in my business you know being in this area is stressful and it has made my a priorities inconvenience and I don't have a vehicle so the nearest bus stop is maybe a mile or half a mile away the plumbing is very bad it's hard to bathe a shower because it's clogged up I gave them the blanket they have never returned a blanket back I just been in this room with no blanket yeah I the only reason why I had to stay in this area was because of work and because I do not drive but if I did I would have been gone the day I got jumped I had to make a police report
Stayed 1 night in Sep 2023
Response from Manager on 28 Sept 2023
Hello Emily ,We appreciate you giving your feedback about your recent experience in our hotel. I am sorry that our staff was not accommodating, and you felt you were treated in an unprofessional manner, I do apologize for any inconvenience or difficulty that you experienced. Guest satisfaction is the top priority at our hotel, for that reason. We truly appreciate your comments regarding our staff, amenities, cleanliness, and hospitality. Insights such as this are invaluable and help us to better our services and accommodations. Thank you.

6/10 Okay

Daniel

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Sep 2023
Response from Manager on 30 Sept 2023
Hello Daniel,Thank you for taking the time to share your rating. Please reach out and share your feedback if something didn't meet your needs. We hope to earn your business again on your next travels.

8/10 Good

Emily

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Alot of potential just need security at nights bad area
Stayed 1 night in Sep 2023
Response from Manager on 27 Sept 2023
Hi Emily,Thank you so much for your feedback! We will be sure to share this with our Team and look forward to welcoming you back.

8/10 Good

Jacob

Liked: Cleanliness, room comfort
Stayed 1 night in Sep 2023
Response from Manager on 26 Sept 2023
Hello Jacob,We appreciate your time in sharing your feedback. We continuously strive to give our valued guests a wonderful experience and hope to provide you with that on your next stay.

2/10 Terrible

Robert

Stayed 1 night in Sep 2023
Response from Manager on 24 Sept 2023
Hello Robert,It was our privilege to earn your business and we hope to host you again on your next trip.

4/10 Poor

Kirstie, kerrville

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Sep 2023
Response from Manager on 21 Sept 2023
Hello Kirstie, Thank you for taking the time to give us your feedback, we thank you for your insights regarding your experience. Your ratings are appreciated, and we hope to have you back again during your next visit to the area.

8/10 Good

Oscar

Stayed 1 night in Sep 2023
Response from Manager on 1 Oct 2023
Hello Oscar,Thank you for sharing this rating, and we welcome you to visit us again anytime.

2/10 Terrible

Yamira

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Additional deposits required upon check in. Wifi not available. Dirty room.
Stayed 2 nights in Sep 2023
Response from Manager on 11 Sept 2023
Hello Yamira,Thank you for being a valued guest and for providing us the feedback regarding our wifi and also our room. We are always looking for ways to improve upon the guest experience so thank you for sharing.

4/10 Poor

Verified traveller

Travelled with family, Travelled with group
Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Sep 2023
Response from Manager on 7 Sept 2023
Dear Guest,We appreciate you taking the time to rate your experience. We would love to have the opportunity to provide you with an another stay. Please keep us in mind for a future stay.

2/10 Terrible

Clayton

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Manager on 4 Sept 2023
Hello Clayton, Thank you for taking the time to share your rating. Please reach out and share your feedback if something didn't meet your needs. We hope to earn your business again on your next travels.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Booked a queen we got a full. Shower was leaking, ac didn’t work well. The shower had burns all over it. Half the lights didn’t work. The wife was so disgusted we ended up staying somewhere else. We just went back in the morning for or stuff.
Stayed 1 night in Aug 2023
Response from Manager on 2 Sept 2023
Dear Guest,Thank you for taking the time to share your comments regarding our shower. We hope that you will return as it is our ongoing goal to surpass expectations of service and accommodations.

6/10 Okay

leonel

Travelled with partner
Liked: Staff & service
No AC
Stayed 1 night in Aug 2023
Response from Manager on 31 Aug 2023
Hello leonel, Thank you for your review, your feedback, and your comments regarding your stay. We want our guests to enjoy their stay and find our AC and heat amenities to be clean and in perfect working condition. Our ultimate goal is for our guests to be comfortable both in the summertime, and in the winter. Our maintenance staff has a regular schedule dedicated to checking the working order of appliances, the state of the furniture in the rooms, and bathroom fixtures. I am sorry that we failed to do this during your most recent stay. I am especially upset to hear that the situation was not addressed right away.

8/10 Good

Christopher

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Manager on 26 Aug 2023
Hello Christopher,Thank you for sharing your rating of our Hotel. The biggest compliment we can receive is to earn your business again so please consider us on your next trip.

2/10 Terrible

Laura

Travelled with partner
Disliked: Cleanliness, amenities
AC was not working properly no cold air. The hot water from shower was running could not close. TOO MANY ROACHES. Gross and disgusting. I woukd not go back.
Stayed 2 nights in Aug 2023
Response from Manager on 25 Aug 2023
Hello Laura, We appreciate you giving your feedback about your recent experience in our hotel. I want to assure you that we act promptly to pest alerts with expert extermination services and treat to deter pests regularly scheduled basis. We respond to all claims of a pest issue with prompt and professional action and ask that you bring these issues to our attention in real-time so we can quickly investigate and address the situation. Thank you again for taking the time to share your experience and to bring this matter to our attention. On behalf of our entire staff thank you for staying with us and for rating your stay.

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities
It was a good staff
Stayed 2 nights in Aug 2023
Response from Manager on 26 Aug 2023
Hello Charles,We can't thank you enough for sharing your feedback with regards to our staff. We hope to see you again in the future. Thank you for your valuable business.

4/10 Poor

Jennifer

Travelled with group
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The price was good but the room could have been better. Door to room was a bit sketchy as it looked like it had been broken into at some point. It had a not that safe to stay longer than the night.
Stayed 1 night in Aug 2023
Response from Manager on 25 Aug 2023
Hello Jennifer, Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. We are working hard to improve our provided services and hope you will return to experience them with a future stay.

8/10 Good

charles

Stayed 1 night in Aug 2023
Response from Manager on 10 Sept 2023
Hello charles,It was our privilege to earn your business and we hope to host you again on your next trip.