Outdoor pool, open 7:30 AM to 7:30 PM, pool loungers
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Reviews of Timbertown Motel

4 out of 5
Timbertown Motel
226 High Street, Wauchope, NSW

Reviews

8.2

Very good

Rating 10 - Excellent. 140 out of 349 reviews" "
Rating 8 - Good. 139 out of 349 reviews" "
Rating 6 - Okay. 42 out of 349 reviews" "
Rating 4 - Poor. 15 out of 349 reviews" "
Rating 2 - Terrible. 13 out of 349 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Beverley

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only basic room and NO table
Stayed 3 nights in Apr 2024

8/10 Good

Peter

Liked: Staff & service
Stayed 1 night in Feb 2024

6/10 Okay

Deborah

Travelled with family
Liked: Cleanliness, property conditions & facilities
The room itself was ok & cleaned. Location was fine , walking distance to Timbertown, Bago Tavern & IGA centre. - Customer service was not the best and not very welcoming. - We could hear the conversation from next door room and everything else ( talking on the phone, shower, toilet etc) which was really unpleasant - Spa/ pool area didnot work
Stayed 1 night in Jan 2024

8/10 Good

Amy Thi hue

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Jan 2024

8/10 Good

Philip

Stayed 2 nights in Jan 2024

8/10 Good

Sally

Liked: Cleanliness
Stayed 1 night in Jan 2024

8/10 Good

Michelle

Travelled with family
Liked: Cleanliness, amenities
Clean and tidy, hot water. Exceeded expectations
Stayed 1 night in Jan 2024

4/10 Poor

james

Stayed 2 nights in Dec 2023

8/10 Good

John

Stayed 1 night in Jan 2024

6/10 Okay

Hamid

Travelled with partner
Disliked: Property conditions & facilities
The motel wasn't anything close to photos seen on website. Was renovated but toilet and bathroom in old condition. Toilet door sliding loose when closed had 5cm gap which can see inside. The door was swing loos in either side you push. Next door guest had party outside room, drinking ,talking and laughing loud until morning and my wife had to tell them off util they stop and we could sleep after. We called them before arriving and the lady on the phone wasn't welcoming and friendly. We had room for two night but really wanted to leave after first night but couldn't book anywhere else. Unlike night morning was good for sleeping. Wauchap city was nice little town next to place for having breakfast and some shopping.
Stayed 2 nights in Dec 2023

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
Looking at the property it looks very dated however I was pleasantly surprised as the room was lovely.
Stayed 1 night in Dec 2023

4/10 Poor

Genevieve

Travelled with partner
Disliked: Cleanliness, staff & service, amenities
Room smelt terrible and wasn’t properly cleaned, the amenities (shower gel, shampoo, etc) appeared to have been used previously and a new “sealed” sticker just placed over them, towels (which were left on the bed) had some sort of faeces and mold growing on them. When taking the towels down to reception to advise we were told “but they’re clean, they were folded so they’re clean” when they clearly weren’t, and no new towels were even offered. No daily service to make beds or provide further towels or amenities if you’re there for multiple nights. Lip on shower not the best and water flowed into other areas of the bathroom. We would not stay again.
Stayed 4 nights in Dec 2023

10/10 Excellent

Rishab

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location and property close to everything.
Stayed 1 night in Dec 2023

2/10 Terrible

Maira

Stayed 1 night in Dec 2023
Response from Managment on 26 Dec 2023
Hi Maira. If you could please give more detail outlining the reasons for your low rating, so that we may address your concerns, that would be appreciated. We note that you checked in after hours and had checked out very early so would appreciate further clarification of the issues you found.

10/10 Excellent

Alejandro

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Stephen

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff and was very comfortable and quite, very happy
Stayed 1 night in Dec 2023

8/10 Good

helen

Travelled with family and small children
Liked: Cleanliness
Thank God I rang a few days before arriving as they had my booking as a cancellation. Jo who I spoke to was able to accommodate us though. The room itself was spacious. The milk in the fridge was frozen unfortunately didn't find that out until late in the evening. The light switch next to one of the beds needs attending to
Stayed 1 night in Dec 2023

6/10 Okay

Margaret

Disliked: Property conditions & facilities
The room was clean. Late checking in was easy The layout of the room was “different” seemed like it was going through some sort of transition
Stayed 1 night in Nov 2023

10/10 Excellent

Ross

Liked: Cleanliness, staff & service, property conditions & facilities
I’ve stayed at the same motel on and off for 18 years approximately, meets all our needs and during COVID 19 we isolated there for two weeks
Stayed 1 night in Nov 2023

8/10 Good

Colleen

Travelled with family
Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2023

10/10 Excellent

Peter

Stayed 1 night in Oct 2023

10/10 Excellent

Verified traveller

Stayed 1 night in Oct 2023

10/10 Excellent

Joshua

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Arrived and the cabin was in immaculate condition, quite and heaps of room for activities. Cozy and a relaxed feeling about it. 10/10
Stayed 1 night in Sep 2023

6/10 Okay

Maree

Travelled with family
Liked: Cleanliness, room comfort
Very clean. Pleasant, efficient staff.
Very clean. The place, however, is a bit run down and some of the fittings are shabby. The absence of any lamps/ bedside lighting means you only have blazing overhead lights or darkness. The staff are pleasant and very efficient.
Stayed 1 night in Sep 2023

10/10 Excellent

Elise

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff. Clean rooms and convenient location
Stayed 1 night in Sep 2023

10/10 Excellent

Emily

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Great service. Loved the common room where the shared kitchen and kids toys are located!
Stayed 1 night in Jun 2023

10/10 Excellent

Inderjit

Travelled with family and small children
Liked: Cleanliness, staff & service
Good experience
Stayed 1 night in Jul 2023

8/10 Good

raylene

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2023

6/10 Okay

Colin

Travelled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
nothing realy
Stayed 1 night in Jun 2023

8/10 Good

Broadcast Austpl

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

4/10 Poor

Merja

Travelled with partner
Stayed 1 night in May 2023

8/10 Good

Natalie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great facilities closeby so can take advantage of local things to do and activities. Had maps and information about the local area and surrounds in the office. Recommendations to go to Bago Pub is a must with great atmosphere, prices and food
Stayed 2 nights in May 2023

8/10 Good

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice establishment with great rooms and wonderful staff
Stayed 1 night in Apr 2023

8/10 Good

Beth

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2023

8/10 Good

david

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location.
Stayed 1 night in Apr 2023

8/10 Good

Monika

Travelled with partner
The room was a bit dated but comfortable. We arrived late and left before reception opened so didn’t see any staff. The after hours key system worked fine.
Stayed 1 night in Apr 2023

10/10 Excellent

Cameron

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cabin
The cabins are amazing, the shower head wasnt working proably but they came and replace it straight away. The cabin are very roomy
Stayed 2 nights in Apr 2023

10/10 Excellent

Don

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly face on arrival nice room easy parking will stay again
Stayed 1 night in Apr 2023

10/10 Excellent

Brad

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Manager was over the top helpful to ensure our stay both within the motel and within the township itself was pleasurable. Very knowledgable and accommodating.
Stayed 2 nights in Mar 2023

8/10 Good

Denise

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Close to family, very pleasant staff,room very clean
Stayed 3 nights in Feb 2023

6/10 Okay

Hannah

Travelled with family and small children
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Cabin 2 was generally cleanish bathroom tiles were a little dirty. All the doors to rooms didn’t work or couldn’t close, bed base was very wobbly very mouldy smell to the whole place. Was live-able but definitely not worth the money paid for it. Wouldn’t be racing back to stay
Stayed 1 night in Feb 2023

10/10 Excellent

Chantell

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2023

4/10 Poor

Nasir

10/10 Excellent

Ev

Travelled with family
Liked: Cleanliness, staff & service, amenities
Pool was great
Stayed 1 night in Jan 2023

8/10 Good

Shane

Stayed 1 night in Jan 2023

4/10 Poor

Amy

Travelled with family and small children
Liked: Amenities
Disliked: Cleanliness
The price was good value. The room smelt like someone had urinated on carpet in the corner and the pool was dirty with dead bugs and bandaids floating in it.

8/10 Good

Anika

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is great for a quick stop. Facilities are clean. There is a pool.

8/10 Good

Damien

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
This is a revamped older property with a variety of accommodation options, a cute pool and tennis court. We stayed in the motel room which had what we needed - quite a few stains (curtains, floor) which is to be expected for cheaper accommodation. Apart from the budget sheets, toilet paper and the stains, it was equivalent to some more expensive hotels (minus the mini bar and room service).

10/10 Excellent

Jaimee

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed in one of the cabins (we usually stay in the main building) and we will definitely be booking those from now! They are a fantastic size, very clean and over look the pool which my kids absolutely loved! Customer service was excellent and every staff member we came across was very friendly! We love staying here!

10/10 Excellent

Maxine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities