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Reviews of Fitzwilton Hotel

4 out of 5
Fitzwilton Hotel
Bridge Street, Waterford, Waterford

Reviews

8.2

Very good

Rating 10 - Excellent. 329 out of 861 reviews" "
Rating 8 - Good. 318 out of 861 reviews" "
Rating 6 - Okay. 138 out of 861 reviews" "
Rating 4 - Poor. 51 out of 861 reviews" "
Rating 2 - Terrible. 25 out of 861 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Kathryn

Travelled with partner
Liked: Amenities, property conditions & facilities
Good location, clean and comfortable. Undercover parking was good
Stayed 1 night in Apr 2024
Response from Louise on 11 Apr 2024
Good Morning Kathryn,Thank you very much for taking the time to review the Fitzwilton Hotel. I am glad to hear that you enjoyed our parking facilities and that the location was good for you.

10/10 Excellent

Gail

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything
Stayed 6 nights in Mar 2024
Response from Iva on 25 Mar 2024
Dear Gail,Thank you very much for review of your recent stay in The Fitzwilton Hotel.We are delighted to see you liked everything during your stay and thank you for 5/5 review.We hope we will get a chance to welcome you back in the near future.Kind regards,Iva KosReception Supervisor

4/10 Poor

Arturo

Stayed 1 night in Mar 2024
Response from Iva on 30 Mar 2024
Dear Arturo,Thank you for taking the time to review your recent stay. We are disappointed to see your stay was not up to expectations and we hope we will get a chance to welcome you back on some other occasion.Kind regards,Iva KosReception Supervisor

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Iva on 8 Mar 2024
Dear Paul,Thank you so much for the review of your recent stay with us. We are delighted to see you have enjoyed your stay and thank you for 5/5 review.We hope we will get a chance to welcome you back in the near future!Kind regards,Iva KosReception Supervisor

6/10 Okay

Fiona

Liked: Staff & service, property conditions & facilities
Restaurant was closed so stayed in the Bar for bar food. Bar was cold and it was a very limited menu.
Stayed 1 night in Feb 2024
Response from Iva Kos, Reception Supervisor on 28 Feb 2024
Dear Fiona,Thankyou for taking the time to review your recent stay in The Fitzwilton Hotel.We apologise if there was any issues during your stay, with us. I wish you mentioned something to Our Managers on Duty so they can rectify the issues that occurred.Thank you once again for your review and for choosing The Fitzwilton Hotel for your recent stay in Waterford.Kind regards,Iva Kos

10/10 Excellent

Conor

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room is the best bedroom I have stayed in in all of Waterford, and I’ve stayed in most of them.
Stayed 1 night in Jan 2024
Response from Iva Kos, Reception Supervisor on 14 Jan 2024
Dear Conor,Thank you so much for taking the time to review your stay in The Fitzwilton Hotel.We are delighted to see you have enjoyed your stay and we hope we will get a chance to welcome you back in the near future.Kind regards,Iva KosReception Supervisor

10/10 Excellent

Anita

Stayed 2 nights in Dec 2023
Response from Iva Kos, Reception Supervisor on 14 Jan 2024
Dear Anita,Thank you so much for taking the time to review your recent stay with us. We are thrilled to see you have enjoyed your stay and thank you for 10 out of 10 review. We hope we will get a chance to welcome you back in the near future.Kind regards,Iva KosReception Supervisor

10/10 Excellent

Joy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Iva Kos, Reception Supervisor on 1 Jan 2024
Dear Joy, Thank you very much for the review of your recent stay.We are delighted you have enjoyed your stay and thank you very much for 10 out of 10 score.We hope to welcome you back on some other occasion in near future.Kind regards,Iva KosReception Supervisor

10/10 Excellent

Emma

Stayed 1 night in Dec 2023
Response from Iva Kos, Reception Supervisor on 18 Dec 2023
Dear Emma,Thank you very much for your review.We are delighted to see you have enjoyed your stay and thank you very much for 10 out of 10 score.We hope we will get a chance to welcome you back in The Fitzwilton Hotel.Kind regards,Iva KosReception Supervisor

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Iva Kos, Reception Supervisor on 18 Dec 2023
Dear Guest,Thank you very much for your review.We are happy to see you have enjoyed your stay.We hope to welcome you back in the future!Kind regards,Iva KosReception Supervisor

10/10 Excellent

Nick

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Iva Kos, Reception Supervisor on 18 Dec 2023
Dear Nick,Thank you very much for your review.We are delighted to see you have enjoyed your stay and thank you for 10 out of 10 score.We hope to welcome you in the near future!Kind regadrs,Iva KosReception Supervisor

8/10 Good

Kathleen

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great stay. Nice room, v good service and food.
Stayed 2 nights in Nov 2023
Response from Iva Kos, Reception Supervisor on 5 Dec 2023
Dear Kathleen,Thank you so much for your review.We are delighted to see you have enjoyed your stay and thank you for complimenting our rooms and food - I will certainly pass on your lovely comments.We hope to welcome you back in the future!Kind regadrs,Iva KosReception Supervisor

10/10 Excellent

David

Stayed 2 nights in Nov 2023
Response from Iva Kos, Reception Supervisor on 25 Nov 2023
Dear David,Thank you very much for your review. We are delighted you have enjoyed your stay and thank you for 10 out of 10 score. We hope we will get a chance to welcome you back in the future.Kind regards,Iva KosReception Supervisor

10/10 Excellent

Derrik

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Iva Kos, Reception Supervisor on 25 Nov 2023
Dear Derrik,Thank you very much for your review and 10 out of 10 score. We hope to welcome you back in The Fitzwilton Hotel in the near future!Kind regards,Iva KosReception Supervisor

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really friendly staff, nice food and good room.
Stayed 2 nights in Nov 2023
Response from Iva Kos, Reception Supervisor on 25 Nov 2023
Dear David,Thank you very much for taking the time to review your recent stay.We are delighted you have enjoyed your stay and thank you for complimenting our staff and rooms.We look forward seeing you again in the future!Kind regards,Iva KosReception Supervisor

10/10 Excellent

Lee

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Iva Kos, Reception Supervisor on 15 Nov 2023
Dear Lee,Thank you for 10 out of 10 review. We are delighted to see you have enjoyed your stay and we hope to welcome you back in the near future!Kind regards,Iva KosReception Supervisor

8/10 Good

Eoghan

Stayed 2 nights in Nov 2023
Response from Iva Kos, Reception Supervisor on 15 Nov 2023
Dear Eoghan,Thank you very much for your review. We hope we will get a chance to welcome you back on some other occasion!Kind regards,Iva KosReception Supervisor

10/10 Excellent

Mary

Stayed 1 night in Sep 2023
Response from Iva Kos, Reception Supervisor on 30 Sept 2023
Dear Mary,Thank you so much once again for choosing The Fitzwilton Hotel for your recent stay in Waterford and 10 out of 10 score.We hope we will get a chance to welcome you back in the future.Kind regardsIva Kos Reception Supervisor

6/10 Okay

Paul

Liked: Property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Iva Kos, Reception Supervisor on 22 Sept 2023
Dear PaulThank you very much for taking the time to review your recent stay.We hope we will get a chance to welcome you back in the near future.Kind regardsIva KosReception Supervisor

8/10 Good

Cari

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was decent but not amazing. Everything was very clean and staff were friendly. Housekeeping threw away the bar soap on our first day and also didnt replace it, so we washed our hands with shower gel after that. They also didn't replenish any of the tea supplies, we had to go looking ourselves. Our sleep was also interrupted frequently due to hallway noise - the numerous doors down the hallway are very loud, and people seemed to be moving about at all hours. Breakfast was just okay, both the eggs and the fruit salad were really watery, and the meats were super greasy, so it wasn't amazing. Overall, I wouldn't avoid the place, but I wouldn't make an effort to stay again either.
Stayed 2 nights in Sep 2023
Response from Iva Kos, Reception Supervisor on 22 Sept 2023
Dear CariThank you so much for taking the time to review your recent stay with us.We are delighted to see that you enjoyed your stay and I would like to apologise about the soap and tea in the room. I will certainly pass on your comments to our Accommodation Team and our Kitchen regarding breakfast.We hope we will get another chance in the future to welcome you again and to rectify issues that you had during your first stayKindest regadrsIva KosReception Supervisor

8/10 Good

Michelle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location friendly staff
Stayed 2 nights in Sep 2023
Response from Iva Kos, Reception Supervisor on 22 Sept 2023
Dear MichelleThank you very much for taking the time to review your recent stay. We are delighted to see that you liked our location and we hope we will get a chance to welcome you again in the future.Kind regardsIva KosReception Supervisor

8/10 Good

William

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely hotel to stay in especially if you intend using the Waterford Greenway outside the door.
Stayed 2 nights in Sep 2023
Response from Iva Kos, Reception Supervisor on 15 Sept 2023
Dear WilliamThank you very much for taking the time to review your recent stay with us.We are very happy to see that you have enjoyed your stay and we look forward to welcome you in the near future Kind regardsIva Kos Reception Supervisor

10/10 Excellent

Dean

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 2 nights in Sep 2023
Response from Iva Kos, Reception Supervisor on 15 Sept 2023
Dear DeanThank you so much for taking the time to review your stay and thank you also for 5 out of 5 rating.We hope to welcome you back in the near futureKindest regardsIva KosReception Supervisor

10/10 Excellent

Pauline

Stayed 2 nights in Aug 2023
Response from Iva Kos, Reception Supervisor on 7 Sept 2023
Dear PaulineThank you ever so much for taking the time to review your recent stay and thank you for 10 out of 10 score.We hope to get a chance to welcome you back in the near futureKind regardsIva Kos Reception Supervisor

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay lovely staff
We had a fabulous stay at the Fitzwilton hotel. The staff are absolutely amazing, nothing is too much trouble from the reception to the bar staff and restaurant staff to the cleaning staff. The rooms are spotless and the food is Michelin star quality. Great location. Will definitely be going back. Thanks Hannah for the lovely welcome and to Trish for the lovely farewell.
Stayed 2 nights in Aug 2023
Response from Iva Kos, Reception Supervisor on 7 Sept 2023
Dear Michael,Thank you so much for this amazing review! It is always nice to see that our staff's hard word doesn't go unnoticed. I will certainly pass your lovely comments to our staff and we hope to welcome you back in the near futureKind regardsIva KosReception Supervisor

8/10 Good

Nuala

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2023
Response from Iva Kos, Reception Supervisor on 7 Sept 2023
Dear NualaThank you for your review. We are happy to see you have enjoyed your stay and we look forward to welcome you back in the futureKind regardsIva KosReception Supervisor

10/10 Excellent

Rosemary

Liked: Cleanliness, property conditions & facilities
.
Stayed 1 night in Aug 2023
Response from Iva Kos, Reception Supervisor on 14 Aug 2023
Dear RosemaryThank you so much for 5 star review. We are delighted to see that you had a pleasant stay with us and that we ticked all boxes during your visit to Waterford.We look forward welcoming you again in not so far future.Kind regardsIva KosReception Supervisor

8/10 Good

siobhan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Iva Kos, Reception Supervisor on 14 Aug 2023
Dear SiobhanThank you so much for your review! We are very happy to see that you have enjoyed your stay and we look forward to welcome you in the near future!Kind regardsIva KosReception Supervisor

10/10 Excellent

George

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Brilliant
Vert nice, clean, friendly. Breakfast was amazing, everything you could possibly have, was there.
Stayed 1 night in Aug 2023
Response from Iva Kos, Reception Supervisor on 14 Aug 2023
Dear George,Thank you for taking the time to review your recent stay with us.We are delighted to see you have enjoyed your stay and thank you for your kind words about our staff and breakfast.We hope we will get a chance to welcome you back in the near future!Kind regardsIva KosReception Supervisor

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, comfortable and the shower was wonderful. It was right downtown close to all things. Would definitely stay again.
Stayed 1 night in Aug 2023
Response from Louise on 11 Aug 2023
Good Morning Michelle,Thank you very much for your 10 out of 10 score. I am delighted to hear that your found the Hotel to be clean & comfortable. The showers are truly wonderful. We hope to welcome you back again in the near future. Kind Regards,Louise Hilliard Front Office Manager

10/10 Excellent

Nigel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent place to stay
Excellent location, friendly staff, food great, parking challenging but we managed to get a spot for the three nights. Bathroom needs refurb
Stayed 3 nights in Jul 2023
Response from Iva Kos, Reception Supervisor on 5 Aug 2023
Dear NigelThank you so much for taking the time to review your recent stay.We are delighted to see you have enjoyed your stay. I will certainly pass on your comments to our staff and kitchen.We hope we will get a chance to welcome you back in the near futureKind regardsIva KosReception Supervisor

10/10 Excellent

Jose

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Iva Kos, Reception Supervisor on 29 July 2023
Dear JoseThank you very much for your review. We are happy to see that you have enjoyed your stay and thank you for 10 out of 10 score.We hope to welcome you back in the near futureKind regardsIva KosReception Supervisor

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Iva Kos, Reception Supervisor on 29 July 2023
Dear PaulThank you so much for your review. We are delighted to see that you have enjoyed your stay and thank you for 10 out of 10 score.We hope to welcome you back in the near futureKind regardsIva KosReception Supervisor

2/10 Terrible

Harry

Stayed 2 nights in Jul 2023
Response from Iva Kos, Reception Supervisor on 20 July 2023
Dear HarryThank you for taking the time to review your stay.We apologise about the issues that occurred during your stay and I can assure you I will pass on your comments to all relevant departments.Kind regadrsIva KosReception Supervisor

10/10 Excellent

Michelle

Stayed 2 nights in Jul 2023
Response from Iva Kos, Reception Supervisor on 20 July 2023
Dear MichelleThank you very much for your review. We are delighted to see that you have enjoyed your stay and thank you for 10 out of 10 score.We hope we will get a chance to welcome you back in the near futureKind regardsIva KosReception Supervisor

10/10 Excellent

Denise

Stayed 1 night in Jul 2023
Response from Iva Kos, Reception Supervisor on 15 July 2023
Dear DeniseThank you for taking the time to review your recent stay.We are delighted to see that you have enjoyed your stay and thank you for 10 out of 10 score.Thank you for choosing The Fitzwilton Hotel and we hope to welcome you back in the futureKind regardsIva KosReception Supervisor

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Iva Kos, Reception Supervisor on 15 July 2023
Dear TimothyThank you very much for taking the time to review your recent stay.We are thrilled to see that you had a pleasant stay and we hope to see welcome you again in the futureThank you for choosing The Fitzwilton Hotel for your stay in WaterfordKind regardsIva KosReception Supervisor

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family trip for 3. Hotel was all fine. Friendly staff, and managed to get a parking slot at the hotel.
Stayed 1 night in Jul 2023
Response from Iva Kos, Reception Supervisor on 8 July 2023
Dear GuestThank you for taking the time to review your stay.We are very happy to see you and your family have enjoyed your stay and we hope we will get a chance to welcome you back on your next trip to Waterford.Kind regardsIva KosReception Supervisor

8/10 Good

Jodie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
No air conditioning.
Stayed 1 night in May 2023
Response from Iva Kos, Reception Supervisor on 8 July 2023
Dear JodieThank you for taking the time to review your recent stay in The Fitzwilton Hotel.We are happy to see that you have enjoyed your stay. Hotel does not have air conditioning but there are fans provided in each room for guests to use.Thank you once again for reviewing your stay.Kind regards Iva KosReception Supervisor

10/10 Excellent

Stephen

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The staff were very friendly and helpful
Stayed 2 nights in Jun 2023
Response from Iva Kos, Reception Supervisor on 8 July 2023
Dear StephenThank you very much for taking the time to review your stay.We are delighted to see you have enjoyed your stay and thank you for your kind words about our staff.We hope we will get a chance to welcome you back on your next trip to WaterfordKind regardsIva KosReception Supervisor

6/10 Okay

Tamara

Liked: Cleanliness, room comfort
Stayed 1 night in Jun 2023
Response from Iva Kos, Reception Supervisor on 8 July 2023
Dear TamaraThank you for taking the time to review your stay and we hope we will get a chance to welcome you back on your next trip to Waterford.Kind regardsIva KosReception Supervisor

10/10 Excellent

Matthew

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This hotel offers a great location to transport (trains) and is easily walkable to most main attractions The food & service were both excellent
Stayed 2 nights in Jun 2023
Response from Iva Kos, Reception Supervisor on 8 July 2023
Dear MatthewThank you so much for taking the time to review.We are delighted too see that you have loved food and service and we hope we will get a chance to welcome you back on your next trip to WaterfordKind regardsIva KosReception Supervisor

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Iva Kos, Reception Supervisor on 8 July 2023
Dear GuestThank you for taking the time to review your recent stay and 8 out of 10 score. We would be more thank happy to welcome you back on you next trip to WaterfordKind regardsIva KosReception Supervisor

8/10 Good

Brid

Stayed 1 night in Jun 2023
Response from Iva Kos, Reception Supervisor on 8 July 2023
Dear Brid Thank you for taking the time to review your stay.We are happy to see we got 8 out 10 score from you and we hope we will get a chance to welcome you back in the futureKind regardsIva KosReception Supervisor

8/10 Good

Mary Lee

Liked: Cleanliness, staff & service
The hotel is well located both from the perspective of finding it when you arrive in Waterford as well as walkability. They advertise free parking and that is true, but it is limited and VERY tight. Upon arrival I had a hard time finding a spot and had to make one. I was a bit early for check in so my room wasn't available, but they prioritized it which was appreciated. My room was very tight and I couldn't open the closet door fully as the bed was in the way. But not a big deal. There were other hotels in the area that I would have preferred for ambiance and old world charm, but I just went to those for an after dinner, before bed drink. The Fitzwilton was overall a good value.
Stayed 2 nights in Jun 2023
Response from Louise Hilliard on 13 June 2023
Dear Mary Lee, Thank you very much for taking the time to write a review. I am glad to hear that you found the Fitzwilton to be of good value and that you enjoyed our central location.Kind Regards, Louise HilliardRevenue & Front Office Manager

6/10 Okay

Rachel

Stayed 1 night in Jun 2023
Response from Iva Kos, Reception Supervisor on 8 July 2023
Dear RachelThank you for taking the time to review your stay and we hope we will get a chance to welcome you back in the future.Kind regardsIva KosReception Supervisor

8/10 Good

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
I stayed for one night at this hotel and there were many positives! I found the hotel located within an easy walk of the train station and the bus station too. There are some very nice places to eat within the area and at the same time the hotel has a good restaurant on the premises too. There is a beautiful Church opposite the hotel. I found the lady on the reception on my day of departure to be very professional and friendly. By contrast her male colleague who check me in to the hotel was rather abrupt. The downside is that the area around the hotel has become rundown in recent years and has a bad reputation due to the influx of “asylum” seekers. The other downside is that there is a dangerous crossing or rather a busy road lacking a suitable crossing point. The hotel is very clean and modern inside and comfortable. It has many strong points!
Response from Iva Kos, Reception Supervisor on 10 June 2023
Dear ChristopherThank you so much for taking the time to review your recent stay in The Fitzwilton Hotel.Thank you for your kind words and I would also like to apologize if you feel my colleague was abrupt.I would also like to thank you for your kind words about cleanliness.We certainly hope to welcome you back in the near futureKind regardsIva KosReception Supervisor

10/10 Excellent

Cliff

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Ugly outside, and unattractive narrow entrance to the car park, but, once parked and inside, we couldn't fault it
Stayed 2 nights in Apr 2023
Response from Iva Kos, Reception Supervisor on 2 June 2023
Dear CliffThank you for your lovely review.We are delighted to see that you have enjoyed your stay in The Fitzwilton Hotel and we are happy that you found the space in the car park.We hope we will get a chance to welcome you back in The Fitzwilton Hotel Kind regardsIva KosReception

10/10 Excellent

Poh Choo

Stayed 1 night in May 2023
Response from Iva Kos, Reception Supervisor on 2 June 2023
Dear Poh ChooThank you very much for taking the time to review your recent stay in The Fitzwilton Hotel!We are delighted to see that you have enjoyed your stay and thank you for 10 out of 10 score.We hope we will get a chance to welcome you back in the futureKind regardsIva KosReception Supervisor

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful stay with great customer service
I recently stayed for a 2 night business trip and the stay was wonderful. The Fitzwilton is conviently located within easy walking distance to all of Waterford city and public transportation. The room was quiet, clean, comfortable and modern. The breakfast buffet was fine and there is an excellent coffee shop up the road if you prefer to eat offsite. The staff was very friendly and helpful. In particular Iva or Eva? at the reception desk went above and beyond to help me. Your reservations manager also provided exceptional customer service. My employer cancelled day 2 of our meetings unexpectedly and the manager allowed me a credit for my very last minute cancellation request. I enjoyed it so much that I already booked a night for a stay to use that credit for a family stay! Well done Fitzwilton!
Stayed 1 night in May 2023
Response from Iva Kos, Reception Supervisor on 2 June 2023
Dear GaryThank you so much for your wonderful review!I am delighted that you have enjoyed your stay and we look forward to welcome you back in The Fitzwilton Hotel!Kind regardsIva Kos Reception Supervisor