Indoor pool

Reviews of Park Hyatt Washington

5 out of 5
Park Hyatt Washington
1201 24th Street, NW, Washington, DC

Reviews

9.4

Exceptional

Rating 10 - Excellent. 573 out of 783 reviews" "
Rating 8 - Good. 147 out of 783 reviews" "
Rating 6 - Okay. 38 out of 783 reviews" "
Rating 4 - Poor. 15 out of 783 reviews" "
Rating 2 - Terrible. 10 out of 783 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

2/10 Terrible

Shera

Liked: Cleanliness, property conditions & facilities
I got no sleep. They finally changed my room to the other side so I can have some peace and quiet
Stayed 2 nights in Feb 2024
Response from Melinda on 2 Mar 2024
Dear Shera, Thank you for taking the time to review our property. We always strive to provide our guests with a pleasant stay experience, and it is regrettable to learn that we have fallen short of meeting your expectations. We want to take this opportunity to make things right and improve your visit in any way we can. Please reach out to us on our social media or chat channels so we can discuss how best to address your concerns. We hope to have the opportunity to welcome you back to Park Hyatt Washington D.C. again soon!Warm regards,Melinda

8/10 Good

margaret

Liked: Cleanliness, property conditions & facilities
Everything was perfect except for valet. A little unorganized.
Stayed 2 nights in Feb 2024
Response from Ana on 23 Feb 2024
Dear Margaret,Thank you for providing feedback and rating. It was a pleasure to host you during your stay in Washington, DC. We are delighted you enjoyed your stay with us. We're sorry to hear that you thought the Valet was disorganized. We'd like to discuss this further with you; please contact us through our social or chat platforms. We hope to improve your experience the next time you come!

10/10 Excellent

Michelle

Business traveller
Liked: Cleanliness, property conditions & facilities
Beautiful hotel Check in and check out was a dream Highly recommend
Stayed 2 nights in Feb 2024
Response from Brittney C. on 12 Feb 2024
Hello Michelle,We are very happy to hear that your check in and out experience went very well. We are delighted that you chose our hotel to accommodate your stay while in Washington. Thank you for your review and we hope to see you again soon.

8/10 Good

Gary

Stayed 1 night in Jan 2024
Response from Jamison on 19 Jan 2024
Hello Gary, Thank you for taking the time to leave a rating review of our hotel. We hope you enjoyed your stay and look forward to welcoming you again at Park Hyatt Washington! Best regards,Jamison

8/10 Good

Vajihollah

Stayed 4 nights in Jan 2024
Response from Tieysha on 28 Jan 2024
Hello Vajihollah!Thank you for your rating. We hope you had a pleasant stay, and we look forward to welcoming you back to Park Hyatt Washington in the future.Best Wishes,

8/10 Good

Jeongwon

Travelled with family, Travelled with pets
Liked: Cleanliness, amenities, property conditions & facilities
It was a bit noisy around 3-5pm during my staying. The cleaning staff were doing their job which was understandable. However, it was too loud to rest in the room.
Stayed 2 nights in Dec 2023
Response from Melinda on 4 Jan 2024
Dear Jeongwon,Thank you for taking the time to review our property. We have noted your concern regarding the noise that interrupted your rest. We hope to have the opportunity to welcome you back for a better experience. Warm regards,Melinda

6/10 Okay

Elizabeth

Stayed 3 nights in Dec 2023
Response from Melinda on 23 Dec 2023
Dear Elizabeth,Thank you for taking the time to review our property. We hope to welcome you back soon!Warm regards,Melinda

10/10 Excellent

Paul

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful suite and comfortable. Quiet at night. We were generally pleased with our stay. There are a few surprising quirks in this suite, that might have been solved with a better designer. (Certainly they're first-world problems). (1) You have to be a contortionist to open or close the living room shades because the bead chain is behind furniture and blinds. (2) The lights for the shower are turned on outside the bathroom, which is awkward, and made more awkward because they also turn on recessed lighting outside of the bathroom. So, it wasn't possible for me to take a shower without bothering my wife, who wanted a few minutes more of rest.
Stayed 3 nights in Dec 2023
Response from Melinda on 5 Dec 2023
Dear Paul,Thank you for taking the time to review our property. We are so glad to hear you found your suite beautiful, comfortable, and quiet at night. We will be sure to share your comments concerning the design of the suite with our management team. We hope to welcome you back soon!Warm regards,Melinda

10/10 Excellent

John Ryan, Houston

Stayed 2 nights in Dec 2023
Response from Melinda on 26 Dec 2023
Dear John Ryan,Thank you for taking the time to review our property. We hope to welcome you back soon!Warm regards,Melinda

10/10 Excellent

Susan

Liked: Cleanliness, room comfort
Stayed 1 night in Oct 2023
Response from Jamie on 21 Oct 2023
Dear Susan,Thank you for taking the time to leave a rating for our Park Hyatt Washington. We're delighted seeing you enjoyed your stay with us, we hope to have the opportunity to welcome you back as our guest in the future!Warm regards,

10/10 Excellent

Joseph

Liked: Cleanliness, room comfort
Best Hotel in DC
Always the perfect Hotel!
Stayed 2 nights in Oct 2023
Response from Veronica on 10 Oct 2023
Hello Joseph! Thank you for sharing your feedback with us. We are delighted to hear that you enjoyed your stay with us, and that it is always the perfect hotel for you! We hope to have the pleasure of welcoming you again in the future, so please let us know if we can be of any assistance.

10/10 Excellent

Victor, Doral

Liked: Cleanliness, property conditions & facilities
A lot of homeless there was literally human poop at the outside of the vulding
Stayed 2 nights in Sep 2023
Response from Janet on 6 Sept 2023
Greetings Victor,Thank you for the review on our Park Hyatt Washington. We are pleased at the rating, but regret to hear about the condition of the outside of our hotel. We strive to provide a well maintained and clean environment for our guests, and we apologize if we fell short in that area. Your feedback will be shared with our team to review and address the outside premises. We hope to welcome you back in the future and exceed your expectations. Warm regards,

10/10 Excellent

Omar

Restauran is wonderful. Staff was very nice. Sound isolation could be better. I could hear the room next door.
Stayed 5 nights in Aug 2023
Response from Dacia on 8 Sept 2023
Hello Omar,Thank you for your 5-star review. I am so pleased to learn that you enjoyed the restaurant and our staff. I am sorry the rooms did not have enough sound isolation. Your feedback will be used in efforts to enhance stays. I hope we have a chance to welcome you to Park Hyatt Washington again.Kind regards,

10/10 Excellent

PIETRO

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
This place is really nice. I appreciated the level of service, particularly the “turning down” preparation of the room.
Stayed 1 night in Aug 2023
Response from Ana on 25 Aug 2023
Dear PIETRO,We appreciate you providing feedback and rating! It was a pleasure to host you during your visit to Washington, DC. We're glad you were pleased with the service provided by our team. In the future, we hope to provide another unforgettable experience!

10/10 Excellent

Betiqua

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The property is very beautiful when you walk in. It gives a very upscale hotel feel. The staff at the check in/out counters were very friendly and helpful.
Stayed 2 nights in Jul 2023
Response from Laura on 26 July 2023
Dear Betiqua, Thank you for taking the time to share your experience. I love hearing that your stay at our Park Hyatt Washington was enjoyable, and that you appreciated the upscale atmosphere. Our hotel staff takes pride in providing each guest with the highest level of care and will appreciate your comments. We hope to welcome you back soon.Best regards,

10/10 Excellent

Igor

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Everything was great! A bit noisy at night (street noise) - usual for a big city.
Stayed 2 nights in Jul 2023
Response from Brittney on 19 July 2023
Hi, Igor! We appreciate you staying with us. Thank you for the 5 stars. We look forward to your next stay already.

10/10 Excellent

Syed

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 5 nights in Jul 2023
Response from Tonya on 19 July 2023
Greetings Syed,Thank you for the perfect rating. We are delighted you enjoyed your time with us. It was a pleasure to host you during your visit to DC. We hope to welcome you back again soon.Warm regards,Tonya

10/10 Excellent

JUNICHI

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Everything was good and comfortable.
Stayed 2 nights in Jul 2023
Response from Tonya on 13 July 2023
Greetings JUNICHI,Thank you for sharing your feedback. We are pleased to hear that everything was good and comfortable. It was wonderful to host you during your time in DC. We hope you will return for another visit.Warm regards,Tonya

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
Stayed 4 nights in Jul 2023
Response from Tonya on 13 July 2023
Dear Guest,Thank you for the positive rating. We are thrilled you had an excellent stay with us. We appreciate you choosing our hotel for your time in DC. If you are ever back in the city, we would be overjoyed to host you again.Warm regards,Tonya

4/10 Poor

Akiko

I felt 3 or 4 stars hotel because I was not provided 5 stars hotel services. When I arrived, the doorman watched me, but he omitted to take me inside although there were any other guests around me. I was not provided turn down service for day 1 and 2. I told a manager about these experiences when I checked out and his response was appropriate at that point. However, when I left the place with luggeges, doormans and/or porters disregarded me in front of the entrance. They were chatting although I passed in front of them. I did not see improvement at the final, that is why I wrote this feedback.
Stayed 3 nights in Jun 2023
Response from Donna on 2 July 2023
Greetings Akiko, Thank you for staying with us and sharing your valuable feedback. We strive to make each stay as pleasant and comfortable as possible, and it is clear that we have failed you in this regard. We have noted your concern regarding the lack of service by some of our departments. This is not consistent with our standards and you can be assured that this information will be shared with our executive staff. We understand your frustration and concerns and welcome the opportunity to prove ourselves again as your trusted hotel. It was a pleasure hosting your visit, and we look forward to your return!Kind Regards, Donna

10/10 Excellent

Jonathon, St Catharines

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful property with excellent service staff.
Stayed 2 nights in Jun 2023
Response from Donna on 30 June 2023
Greetings Jonathon, Thank you for staying with us! We appreciate your feedback. We are happy we impressed you with our service, well-appointed rooms, cleanliness, amenities, and location. We strive to make each stay as pleasant and comfortable as possible and our staff will appreciate your kind words too. Thank you for staying with us. We are glad you enjoyed your stay, and hope to see you again soon!Kind Regards, Donna

10/10 Excellent

olena

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Food was excellent.
Stayed 1 night in Jun 2023
Response from Tonya on 30 June 2023
Hello olena,Thank you for the fantastic rating. We are overjoyed to hear the food was excellent. Your feedback is appreciated as it helps us continue to provide great service. We would be delighted to welcome you back to DC if you are ever back in the area.Warm regards,Tonya

10/10 Excellent

CHIA-TENG

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great location. Safe and short distances to walk anywhere. The only downside is you must use valet parking, it is very difficult to find a park spot on the street.
Stayed 2 nights in Jun 2023
Response from Ebony on 12 June 2023
Greetings Chia-Teng,Thank you for your feedback about the great location of the hotel! We're delighted to hear that you found it safe and convenient for walking to various destinations. We understand that finding street parking can be challenging in busy areas, and we apologize for any inconvenience caused by the requirement for valet parking. While valet parking can be a convenient option, we understand that some guests may prefer alternative parking arrangements. We appreciate your feedback and will take it into consideration for future improvements. Thank you for choosing our hotel, and we hope to have the opportunity to welcome you back for another enjoyable stay in the future!

8/10 Good

YINGQI

Liked: Cleanliness, amenities, property conditions & facilities
This is one of my favorite hotels
Stayed 1 night in May 2023
Response from Tonia on 2 June 2023
YINGQI,We are honored to be one of your favorite hotels!We strive to offer the best service possible and are elated to hear that we are succeeding.We hope that you will come and visit us many, many more times as we look forward to having you back.

8/10 Good

YINGQI

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in May 2023
Response from Tonia on 2 June 2023
YINGQIThank you for taking time to send us a review.We appreciate the 4/5 stars and hope that you will come and see us again.

8/10 Good

victor

Stayed 3 nights in May 2023
Response from Torie on 20 June 2023
Thank you for your feedback. We are glad you enjoyed your stay with us, and hope you will visit us again soon.

10/10 Excellent

Kishana

Stayed 2 nights in May 2023
Response from Tonya on 6 June 2023
Greetings Kishana,Thank you for the positive rating. We are delighted to know your stay was pleasant and you enjoyed your stay with us. Thank you for choosing the Park Hyatt Washington. We would be overjoyed to host you again.Warm regards,Tonya

10/10 Excellent

Julia

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in May 2023
Response from Tonya on 6 June 2023
Good Day Julia,Thank you for sharing your five-star rating with us. It was our pleasure to welcome you to DC. We are so glad you enjoyed your visit. Please stop by if your travels bring you back our way.Warm regards,Tonya

10/10 Excellent

Nicholas

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The interior aesthetic is lovely and calming. In addition, the multiple public spaces are welcoming, comfortable and allow for quiet gathering beyond the rooms. We found the quality of food and service in the restaurant and bar to be excellent.
Stayed 1 night in Apr 2023
Response from Tonya on 2 May 2023
Dear Nicholas,Thank you for your kind words! We are delighted to hear our interior aesthetic is lovely and calming. It is great you enjoyed the many places to gather in the public spaces. We are pleased they were welcoming and comfortable. Thank you for the feedback on our food and service at our restaurant. We are thrilled that everything was excellent. Thank you for visiting us at the Park Hyatt Washington. Please allow us to welcome you back on your next trip to DC.Warm regards,Tonya

10/10 Excellent

Mike

Stayed 3 nights in Apr 2023
Response from Toya on 17 May 2023
Hello Mike,Thank you for your 5 star rating! We're glad that you enjoyed your stay, and we hope that you'll return soon!-Toya

4/10 Poor

Dean

Stayed 3 nights in Apr 2023
Response from Tonya on 7 May 2023
Dear Dean,Thank you kindly for taking the time to rate your stay. We are disappointed that you did not have the best experience at our hotel. We are always looking for ways to improve. If you would like to share further details on your stay, please contact us on our chat or social channels. We do hope to welcome you back in the future for a better experience.Kind regards,Tonya

2/10 Terrible

Andrea

AVOID AT ALL COSTS!!!! I wish I could give 0 stars. I have never experienced more disrespectful staff in my entire life. Experiencing tonnes of unprofessionalism throughout, my final straw was the wildly disrespectful receptionist MIKA, who, for the third time, spoke to me curtly and condescendingly, and when I told her not to speak to me that way, she HUNG UP ON ME! When I went downstairs to confront her about what she had done, she had the nerve to try to gaslight me and continued with her inappropriate, childish attitude. To top it off, when I left the hotel (after waiting 25 minutes for a bellman to retrieve my luggageS after I disclosed I was in a hurry), I was never given a check-out folio--neither in paper form nor by email--I was just charged blindly on my credit card without my permission or signing off. Lastly, upon arrival I asked the concierge to make a reservation at Sushi Nakazawa (omakase); he stared at me blankly and asked me to repeat the name of the restaurant as he had never heard of it before (what kind of 5 star hotel concierge isn't familiar with a famous Michelin-starred restaurant in town?) and then seemed equally confused by "omakase" which he pronounced "oh..my..case" and asked me to explain what that was. I think that says it all...
Response from Tonia on 19 Apr 2023
Andrea,We want to thank you for taking time to share with us how your stay went.We are so sorry to hear that you had so many customer service issues with our staff.We will be having a meeting to address your review and making sure that going forward, all staff always remain polite and courteous to our guest as well as make sure they are aware of surrounding attractions in the concierge.We are truly disappointed that your stay was not all that you expected and would like to try to rectify the situation.Would you please contact us on our social media site so that we can chat with you further?We hope to hear from you soon.

10/10 Excellent

Lis

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2023
Response from Tonya on 2 May 2023
Hello Lis,Thank you kindly for the positive rating. We are happy to know that your stay with us was pleasant. If you are ever back in the area we would be delighted to host you again. Please come back and visit us again soon!Kind regards,Tonya

10/10 Excellent

Tiffany

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Can I say amazing! Everything! People, place, pool, location.. everything! Highly suggest!
Response from Ebony on 7 Apr 2023
Greetings Tiffany,Thank you for sharing your amazing feedback about your recent stay at the Park Hyatt Washington! We are thrilled to hear that you had a wonderful experience with us and that everything, including our people, place, pool, and location, exceeded your expectations.Our team takes pride in providing exceptional service to our guests, and we are pleased to hear that our staff made a positive impression on you during your stay. We are also glad to hear that you enjoyed our pool and found our location to be convenient for your needs.Thank you for recommending our hotel to others. We appreciate your kind words and hope to have the opportunity to welcome you back to the Park Hyatt Washington on your next visit to the

10/10 Excellent

Liuska

Liked: Cleanliness, property conditions & facilities
Great location and easy walk to Metro as well as to different touristic sites. Nice restaurants a mile to half a mile away.
Stayed 3 nights in Mar 2023
Response from Jon on 21 Mar 2023
Good Day Liuska,Thank you for taking the time to review your past stay with us at the Park Hyatt Washington. It was great to see the 5 out of 5 rating provided and the hotel location met your needs. We appreciate you choosing to stay with us and hope to welcome you back again soon.I hope you have a great day!Cheers,

2/10 Terrible

cynthia

Travelled with family, Business traveller
Disliked: Cleanliness
I have lived in many Park Hyatt before, this is the WORST I've ever experienced. On the first day of the stay, there was no water; on the second day, the dining didn't give us what we ordered, and just realized the problem after 40 minutes; on the thir day, no one cleaned up the room, I called the front desk for four times and finally someone sent a pile of towels by the end of the night. The cleaner came in when I was having a conference, and she began to TALK ON THE PHONE while I asked her twice to leave the room or turn off the phone. I WILL NEVER COME BACK TO THIS PROPERTY AGAIN, DON"T LIVE HERE.
Stayed 4 nights in Feb 2023
Response from Jon on 2 Mar 2023
Good Day cynthia,Thank you for taking the time to review your past stay with us at the Park Hyatt Washington. I am sorry to hear the hotel did not meet your standards and had issues with no water, food order error, and problems getting your room serviced. We take all feedback serious and communicate it to hotel management for review. We would like to gather further details and address your concerns via our social media or chat channels. We look forward to hearing from you and hope to welcome you back in the near future. I hope you had a great week!Cheers,

8/10 Good

Rahul

Stayed 4 nights in Feb 2023
Response from Melinda on 9 Dec 2023
Dear Rahul,Thank you for taking the time to review our property. We hope to welcome you back soon!Warm regards,Melinda

10/10 Excellent

Kevin

Business traveller
Liked: Cleanliness, room comfort
Stayed 1 night in Dec 2022
Response from Tonya on 19 Apr 2023
Hello Kevin, Thank you for the perfect rating! We appreciate the feedback to ensure our service is nothing but the best. Thank you for choosing the Park Hyatt Washington! We hope to have the opportunity to welcome you back to our hotel.Kind regards,Tonya

10/10 Excellent

Matthew

Business traveller
Liked: Cleanliness, room comfort
Stayed 2 nights in Dec 2022
Response from Donna on 8 Dec 2022
Hello Matthew, Thank you for staying with us! We look forward to seeing you the next time you're in Washington. Kind Regards, Donna

8/10 Good

Nicole, Englewood

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Great property with a nice restaurant but no one answers the phones when you call the front desk or restaurant.
Response from Tonya on 7 Dec 2022
Greetings Nicole,Thank you for the feedback. We are happy you liked our hotel, and the restaurant was nice. Our apologies for any inconvenience with our phones. We will advise our team so that we may improve our services. Thank you for staying with us!Kind regards,Tonya

6/10 Okay

Verified traveller

Liked: Room comfort
I picked this hotel because of their pool and spa area. Unfortunately, the pool was closed for the whole week. They couldn't fix the damage to the heat pomp for days! Also, the doors in the guests' rooms are not sound proofed.
Stayed 4 nights in Nov 2022
Response from Tonya on 28 Nov 2022
Dear Guest,Thank you for taking time to share your feedback. We apologize for the pool and spa area being closed during your visit. We understand how disappointing that must have been. Thank you for the insight on the guest room doors. We apologize for any disturbance during your stay. Thank you for staying with us! We hope to have the chance to welcome you back!Kind regards,Tonya

10/10 Excellent

amy

Stayed 2 nights in Nov 2022
Response from Tonya on 23 Feb 2023
Hello amy,Thank you for the rating. We really appreciate you taking time to let us know you enjoyed your time at our hotel. Your feedback allows us to continue to provide great service. We would be happy to welcome you back for another visit!Best,Tonya

2/10 Terrible

James

I arrived early and was told a room was available but there was an early checkin fee if I wanted the room, otherwise check in time was 3 pm. I declined and came back at 3 pm. No room was available! I had to wait until past 5 pm before getting a room. No compensation was offered proactively.
Stayed 2 nights in Nov 2022
Response from Tonya on 28 Nov 2022
Hello James,Thank you for the feedback. We apologize for your experience at check-in and that you had to wait for your room. We will pass your feedback on to our team for improvement. Thank you for staying with us! We hope to have the opportunity to provide a better experience in the future.Kind regards,Tonya

10/10 Excellent

Lisa

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Nov 2022
Response from Tonya on 12 Feb 2023
Hello Lisa,Thank you for the rating. We are delighted your stay was five-star worthy. Thank you for choosing the Park Hyatt Washington. We hope that you will return for another visit!Warm regards,Tonya

10/10 Excellent

Phillip

Business traveller
Liked: Cleanliness, room comfort
Stayed 1 night in Oct 2022
Response from Tonya on 27 Oct 2022
Hello Phillip,We are ecstatic you had a great time staying with us! Thank you for rating your visit. We hope you will return for another visit soon!Best,Tonya

10/10 Excellent

gaal

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
quiet street in the middle of town. great location to all of DC inc Foggy bottom, dupont and GT.
Stayed 2 nights in Oct 2022
Response from Keri on 11 Oct 2022
Hello gaal,Thank you for your 5 out of 5 rating! We're delighted you enjoyed your stay and hope to welcome you back in the future!Kind Regards,Keri

6/10 Okay

Amy

Travelled with family
Liked: Cleanliness
Stayed 6 nights in Aug 2022
Response from Tonya on 9 Sept 2022
Hello Amy,We appreciate your time in leaving a rating. If you feel like sharing more feedback on your visit we would love to hear from you. Please feel free to reach us on our chat or social channels. Thank you for visiting us at the Park Hyatt Washington!Kind regards,Tonya

6/10 Okay

sadaf j

Disliked: Amenities
Stayed 1 night in Aug 2022
Response from Tonya on 29 Nov 2022
Hello sadaf j,Thank you for the rating. We value the feedback and hope to welcome you back in the future.Best,Tonya

6/10 Okay

Danyell

Stayed 4 nights in Aug 2022
Response from Tonya on 14 Nov 2022
Hello Danyell,Thank you for the rating. We hope to have the chance to welcome you back in the future!Best,Tonya

10/10 Excellent

Cristobal

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
a very nice property and super personal.
Stayed 5 nights in Aug 2022
Response from Toya on 8 Aug 2022
Hello Cristobal, Thank you for your review. We're so pleased to hear that you were impressed with our hotel, and our service! It was our pleasure to make your stay pleasant, and we look forward to your return! -Toya