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Reviews of Turn-in Motel

2.5 out of 5
Turn-in Motel
41 Verdon Street, Warrnambool, VIC

Reviews

7.0

Good

Rating 10 - Excellent. 29 out of 145 reviews" "
Rating 8 - Good. 51 out of 145 reviews" "
Rating 6 - Okay. 38 out of 145 reviews" "
Rating 4 - Poor. 16 out of 145 reviews" "
Rating 2 - Terrible. 11 out of 145 reviews" "

7.4/10

Cleanliness

7.0/10

Staff & service

7.0/10

Amenities

6.6/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

2/10 Terrible

Jake

Disliked: Staff & service
Booked 12 months in advance booking was cancelled 4 months before stay due to overbooking supposedly then 4 months of correspondence with Expedia and still not resolved
Stayed 4 nights in May 2023

6/10 Okay

Kaye

Travelled with family
Liked: Cleanliness
it was clean but definitely needs some loving so thought it was very expensive for what it is
Stayed 1 night in Jan 2023

10/10 Excellent

Andee

8/10 Good

Andrea

Travelled with family and small children
Liked: Cleanliness, staff & service
It was easy to find and access. The room was basic and although a little older than rooms we have stayed in before it was clean, very neat, tidy and comfortable. The beds were comfortable, and they had left complimentary snacks for us which was lovely after a long day of driving. Communication from the reception was great - they even called to check on our arrival as we were running a little later than we thought we would. Check in and out was very easy. Overall, we were happy and had a great night's sleep.

6/10 Okay

Ornella

Stayed 1 night in Jan 2023

8/10 Good

Margarita

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
The check in and out process is easy and convenient. Room was very clean (carpet is a little old and dated so feels dirty). There was a big group who also stayed at the same time as us so it was a little noisy but we still go to sleep ok. Bed were very comfortable (firm mattress)

4/10 Poor

Naomi

Travelled with family and small children
Liked: Cleanliness
Disliked: Property conditions & facilities
This property has temporary stay or permanent stay. The permanent stay has rubbish piled up everywhere, unregistered cars everywhere and looks really derelict. then you pull into the temporary stay and we were given the bungalow to which you have to lug your things through the grass to get there and you have to park your car out the front where you can't see it in this rough area. We didn't end up staying.

8/10 Good

Varuna

10/10 Excellent

Prithiviraj

Stayed 1 night in Dec 2022

10/10 Excellent

Charana

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s good budget accomodation
Stayed 1 night in Dec 2022

8/10 Good

IAN

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable basic accomodation. Will stay again.
Stayed 1 night in Nov 2022

8/10 Good

Tarandeep

Liked: Cleanliness, amenities

6/10 Okay

Nick

Stayed 1 night in Sep 2022

8/10 Good

Richard

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was big
Stayed 1 night in May 2022

4/10 Poor

Ben

Disliked: Staff & service
I wouldn't recommend this motel. Rude staff member that was aggressive and rude
Stayed 1 night in Apr 2022

8/10 Good

Marilyn

Travelled with family
Liked: Cleanliness, staff & service, amenities
Good for family stay!
Stayed 1 night in Jan 2022

6/10 Okay

Yazdan

Stayed 1 night in Jan 2022

2/10 Terrible

Donna

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The TV worked and the beds were ok. Reception hours seem inapplicable. Reception was unmanned - unable to resolve issues - no wifi, no toilet paper. Check-in time emailed (1pm) was earlier than onsite cleaner/Manager would allow (2pm). Pillows on bunk bed too high for young children. Cleaner/Manager was onsite, but grumpy and felt like we were an inconvenience being there. He didn’t want to provide any kind of customer service. Our room was entered in our absence and bins emptied (yet no extra toilet paper)!!!, but was not advised our room would be accessed so did not like this. Carpet floor was disgusting and stained, our feet felt dirty walking on it. Biggest issue was no wifi. I was camping and booked a motel specifically so I could work from the room in the evening and was unable to. I could not go elsewhere as had three young children who could not be left alone. I begged and pleaded and complained for a refund for the second night so I could make other plans. The virtual receptionist - basically fell on deaf ears. The onsite manager made no attempt to contact me despite promises from virtual receptionist. They blamed Telstra. The issue was not new. Guests should be pre-advised of issues and allowed refund. They would not refund. I lost two days of work and have a very angry boss and a lot of disgruntled employees who were not paid on time. Terrible service.
Stayed 2 nights in Jan 2022

8/10 Good

Roula

Stayed 2 nights in Dec 2021

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good Value and the last minute booking was a boon. Will book there again when in Warnambool
Stayed 1 night in Feb 2020
Response from Hani on 14 Feb 2020
It was a pleasure serving you. I really appreciate you taking the time to share your feedback and being so open with us. I’m glad you felt good with our check in and booking process. We hope you’ll come and see us again soon!

10/10 Excellent

Graeme, melbourne

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was excellent- The booking-in systèm was unworkable - The internet line to my mobile was unintelligible and the operator was unaware of the motel’s locality
Stayed 2 nights in Feb 2020
Response from hani on 14 Feb 2020
Thanks very much for your balanced and fair review of motel . I’m glad you felt good with the room and services we offered and it’s something we’ve worked hard on and we’re pleased our efforts resonated with you. As to the motels locality, I'm sorry that we haven't exceed your expectation we've taken your thoughts and concern on making some internal changes esp among all our staffs. Otherwise, I hope you enjoy your stay with us.

8/10 Good

Crissy

Travelled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Jan 2020
Response from Jessa on 20 Feb 2020
It was a pleasure serving you. I really appreciate you taking the time to share your feedback and being so open with us. I’m glad you felt good with our check in and booking process. We hope you’ll come and see us again soon!

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, amenities
Value for money and great location for a short stay or exploring Warnambool
Stayed 1 night in Dec 2019

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness
Reasonable price ..................................
Stayed 2 nights in Nov 2019
Response from Turn In Motel on 2 Dec 2019
Hello, Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value! Motel was close to lots of places and it was excellent having our own car park and access to a laundry on site.
Stayed 1 night in Nov 2019
Response from Turn In Motel on 2 Dec 2019
Hello, Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel.

8/10 Good

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
The property is a little bit run down, but this is reflected in the price. It's not a five star place and doesn't try to be
Stayed 3 nights in Nov 2019
Response from Turn In Motel on 2 Dec 2019
Hello, Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
No sleep at all!
Have stayed here before and it was fine. I was in room 8 this time and it was not good at all. Light outside my door kept going on and off all night by itself. As soon as I was about to nod off to sleep, light came through the blind waking me up again. Carpet had not been vacumned. Bottom sheet wasn't clean and soap left in shower.The mattress was hard.
Stayed 1 night in Oct 2019
Response from Turn In Motel Staff on 3 Nov 2019
Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. I greatly appreciate your comments about aspects of the room . In taking great care of our hotel, our main priority is to be able to offer a very well-maintained and comfortable atmosphere. As to our professional Virtual Receptionists (hotel management team via Skype from overseas ready to assist you at the reception) who are fully trained professionals that are always looking forward to make your stay as enjoyable as possible. It would be such a pleasure to personally welcome you back to our new and improved hotel!

6/10 Okay

Verified traveller

Travelled with group
Liked: Staff & service
Position of property comfortable suited for what we required
Stayed 3 nights in Oct 2019
Response from Hani on 12 Oct 2019
I appreciate your positive feedback about our hotel. We do take pride in catering to our guests’ needs the best way we can. If you’re traveling to our area gain soon, don’t hesitate to call us.

6/10 Okay

Verified traveller

Business traveller, Travelled with partner
Disliked: Staff & service, property conditions & facilities
Was fine for a bed for the night, and check-in and check-out were both extremely simple. The room was clean enough. However, the complete absence of staff on the property (receptionist was reached via Skype) was unsettling, and overall service was lacking. Security cameras throughout the property instead of staff on premises and the plastering of threatening ‘rules’ throughout the property was very unwelcoming. Would not recommend, unless you were passing through Warrnambool on a very tight budget, and had no other accommodation options.
Stayed 1 night in Sep 2019
Response from Staff on 24 Sept 2019
Hi, Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. I greatly appreciate your comments about aspects of the room that need updating. It is a pleasure to announce that we will be implementing many of these upgrades to the property. In taking great care of our hotel, our main priority is to be able to offer a very well-maintained and comfortable atmosphere.Also,the safety and security of our guests is always our top priority. As discussed in our previous conversations, our team has done everything possible and that we are just one call away if ever you need assistance from us. I hope that we can convince you to change your mind about another visit to our property. It would be such a pleasure to personally welcome you back to our new and improved hotel! Regards, Staff Team

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2019
Response from John on 3 Oct 2019
Thank you for staying with us.

6/10 Okay

Verified traveller

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Staff are very friendly, close to the center of town, only complaint room had a terrible smell
Stayed 2 nights in Apr 2019
Response from Turn-In Motel on 20 June 2019
Hello! We hope and trust that you had a delightful stay with us. It was a pleasure having you as a guest and we look forward to seeing you in your future trips to Warnambool. We are sorry for the inconvenience that you did not like the smell of the room. But we thank you for your feedback as this would help our business considerably. Thank you for choosing Turn-In Motel, we hope to see you again soon!

4/10 Poor

Verified traveller

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
Very old and in need of serious refurbishment. I know I was there during a peak period but it was way overpriced for what you get
Stayed 1 night in Apr 2019
Response from Turn-In Motel on 20 June 2019
Hello! We hope and trust that you had a delightful stay with us. It was a pleasure having you as a guest and we look forward to seeing you in your future trips to Warnambool. We are sorry for the inconvenience. But we thank you for your feedback as this would help our business considerably. Thank you for choosing Turn-In Motel, we hope to see you again soon!

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just what I need nothing extravagant but nice staf
Stayed 1 night in Apr 2019
Response from Turn-In Motel on 20 June 2019
Hello Jason! We hope and trust that you had a delightful stay with us. It was a pleasure having you as a guest and we look forward to seeing you in your future trips to Warnambool. Thank you for your feedback as this would help our business considerably. Thank you for choosing Turn-In Motel, we hope to see you again soon!

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Horrible motel, very poor condition, would never recommend
Stayed 1 night in Apr 2019

8/10 Good

Verified traveller

Stayed 1 night in Apr 2019

6/10 Okay

HONG YOUNG

Disliked: Cleanliness
Stayed 1 night in Mar 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you want something affordable and clean this is a good place. It is well located near Warrnambool but in a quiet corner not far for the main road. Friendly staff although we only spoke thru the phone. All reception and check out can be done automatically.
Stayed 1 night in Feb 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The tv did moy work otherwise it was very clean and tidy. Location was great. Service was good. The phone contact number for the facility did not work
Stayed 1 night in Feb 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
Room was very dated, yet expected that. It was very clean. Wifi was a dead loss and could not be relied upon at all.
Stayed 1 night in Jan 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was really great experience... best thing is u dnt need to go reception for anything... go there open the door with special code and check out with just lock the door....👍👍👍👍
Stayed 1 night in Jan 2019

8/10 Good

Verified traveller

Liked: Cleanliness
The motel was what I expected for the price - a little dated, yet very clean. I am happy overall and would stay again. My only real issue was that the wifi was terrible - slow and very unreliable. If I got 1 or 2 mins without it freezing or dropping out I considered myself lucky. I tried a number of things to remedy this yet it was to no avail.
Stayed 1 night in Jan 2019

10/10 Excellent

Mal, Lismore, NSW

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely Motel, situated in a quiet area, walking distance to the shopping centre, with a bus stop right out front that goes into town. Will return.
Stayed 3 nights in Jan 2019

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Simple but effective
Stayed 1 night in Jan 2019

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2019

10/10 Excellent

D, Melbourne, au

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, tidy with spacious room and bathroom. Quaint but very comfortable.
Stayed 1 night in Jan 2019

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Staff & service
I got my room details- at 5pm I got calls and messages saying my room wasn’t ready... that’s too late and it should be ready Then I called back and they said they had sent the room code - they didn’t When I arrived I asked reception (a girl in a FaceTime screen) for the code and she told me she had sent it and I had it- she passively accused me of lying- so I showed her my phone screen. Then she finally printed and gave me my code. Summary- room not ready on time- poor customer service - hotel making it too complicated
Stayed 1 night in Jan 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice staff. Checked in on me twice over the phone and once directly to make sure I had everything I needed
Stayed 3 nights in Dec 2018

6/10 Okay

Verified traveller

Disliked: Cleanliness
hotel is a bit tired, could do with a bit of sprucing up, otherwise, neat and basically clean, could do with a towel rail in the bath room.
Stayed 1 night in Dec 2018

10/10 Excellent

Denise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2018