Ratings based on 1,554 Verified Reviews

4.4 out of 5
88% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia-Verified Reviews
3 out of 5
by A verified traveller

Posted 15/09/2019
The hotel and room were clean. Comfy bed. Nice shower too. Polite staff. My issues were i booked an executive king suite with ocean views and the only way to see the ocean was to look around the corner of the window. I would have opted for the slightly cheaper room and saved the money for the 2 nights. We were told upon arrival at aound 530pm that due to a tour bus arriving and staying that night that the restaurant was fully booked. When i booked i knew the room had a balcony which was we wanted as my partner smokes, however there was a sign on the door stating no smoking and fines applied. We visited the springs underneath the hotel. They are nice however i think $20pp per visit is excessive due to the fact we were staying in the hotel. The hotel are building what looks to be an amazing outdoor hot spring area. Not sure if it was hotel works but a large truck came in under our window at approx 8am - that was our only sleep in day. We asked if we could get a later check out on the Monday. Reception said 10am or $10 for every extra hour. It would have been nice to offer a later check out on quieter days or for inconvenience of restaurant being booked out on arrival. Again. ..lovely staff, comfy and clean but just little things that were disappointing
5 out of 5
by A verified traveller

Posted 14/09/2019
We love the view and the comfort of the room. Must go for the pools~ Relaxing~!!!
5 out of 5
by A verified traveller from Botanic Ridge

Posted 31/08/2019
All good, great views, terrific restaurant, good value
Comment from Hotel Management
03/09/2019 by Reservations, Hotel Management
Thank you for your feedback, we're glad to know you enjoyed dining with us and hope to have you stay again in the future!
5 out of 5
by A verified traveller

Posted 30/08/2019
East to find, loads of free parking. Hotel fabulously clean and comfortable. Bathroom fantastic. Staff really lovely.
Comment from Hotel Management
03/09/2019 by Reservations, Hotel Management
Thank you for taking the time to leave your review, we appreciate your feedback and hope to see you again soon!
5 out of 5
by A verified traveller

Posted 27/08/2019
Mineral spa downstairs , we didn’t use, but a nice amenity. Restaurant staff was stretched a little thin, but the food was great
Comment from Hotel Management
04/09/2019 by Reservations, Hotel Management
Thank you for staying with us. We appreciate your feedback regarding the food and spa, we hope to see you again in the future
5 out of 5
by A verified traveller from Canberra

Posted 23/08/2019
Great location, room was excellent and spa looked awesome
Comment from Hotel Management
03/09/2019 by Reservations, Hotel Management
Thank you for taking the time to leave your review, we appreciate your feedback and hope to see you again soon!
5 out of 5
by A verified traveller

Posted 19/08/2019
Comment from Hotel Management
21/08/2019 by Reservations, Hotel Management
Thank you for staying with us! We appreciate your feedback.
4 out of 5
by A verified traveller

Posted 12/08/2019
Spa / restaurant was great Fan in the room made mechanical noises all night and you could hear the wind coming through under the bedroom door.
Comment from Hotel Management
03/09/2019 by Reservations, Hotel Management
Thank you for your feedback. The noise from the fan can be fixed by turning off the bathroom light, we hope to see you again in the future.
3 out of 5
by A verified traveller

Posted 11/08/2019
Comment from Hotel Management
03/09/2019 by Reservations, Hotel Management
Thank you for staying with us! We appreciate your feedback.
5 out of 5
by A verified traveller

Posted 25/07/2019
The room was beautifully furnished. There’s a bi-fold door that allows the bathroom and the room to become one open space. The heated pool is a bonus in winter.
Comment from Hotel Management
07/08/2019 by Reservations, Hotel Management
Thank you for staying with us! We are glad you were able to utelise the geothermal spa during your stay and that you appreciate the feel of extra space with the bi-fold doors. Hope to see you again!