Terrible customer Services, unfriendly and u helpful staffs
Dirty environment, wet floors with no warning signs.
Arrived at the hotel about 12 midnight, no one to assist show you where you going to or even carry your luggages,, bedroom stinks and untidy, cold breakfast sitting at the lobby since 6am and served cold, no microwave to reheat anything and room services after 5pm.
This was a terrible experience staying at Cosmo hotel. It’s not even a hotel, it’s was classified as a hostel and not hotel.
False advertising once again.
Upon requesting to speak to a manager about breakfast, we were given the options to go to their sister hotel (Dorsett)for breakfast.
Never looking forward going back to that hotel or staying around Wan Chai area.