Ratings based on 4,752 Verified Reviews

4.1 out of 5
80% of guests recommend
4.1 Room cleanliness
4.1 Service & staff
4.0 Room comfort
3.9 Hotel condition
Expedia-Verified Reviews
3 out of 5
by A verified traveller

Posted 7 Apr. 2020
Comment from Hotel Management
8 Apr. 2020 by Guest Experience Team, Hotel Management
Dear Guest, we are pleased you liked some aspects of your visit. Having said that, we are sorry for any difficulties you experienced while here, and for the inconvenience caused. Thank you for choosing us, and we look forward to seeing you again. Mahalo, Mari K. Guest Experience Team
5 out of 5
by A verified traveller

Posted 25 Mar. 2020
Comment from Hotel Management
26 Mar. 2020 by Sheraton Waikiki Guest Experience Team, Hotel Management
Aloha Guest, thank you for letting us know your visit to the Sheraton Waikiki was perfect in every way. We appreciate you being our guest and look forward to welcoming you back soon. Mahalo, Mari K. Sheraton Waikiki Guest Experience Team
5 out of 5
by A verified traveller

Posted 24 Mar. 2020
Good location for shopping and dinning. I requested to repair a safe in my room but they had never showed up until check out.
Comment from Hotel Management
25 Mar. 2020 by Sheraton Waikiki Guest Experience Team, Hotel Management
Aloha Guest, thank you for staying at the Sheraton Waikiki. We are glad you particularly liked our location. However, we are sorry for not being receptive to address the problem you had. We will be sure to share this with the entire team to be more diligent going forward. We hope to see you again soon. Mahalo, Mari K. Sheraton Waikiki Guest Experience Team
5 out of 5
by A verified traveller

Posted 24 Mar. 2020
Comment from Hotel Management
24 Mar. 2020 by Sheraton Waikiki Guest Experience Team, Hotel Management
Aloha Guest, it was a pleasure having you as our guest at the Sheraton Waikiki. We strive daily to please our guests and your feedback tells us we are meeting those goals. Thank you for taking the time to share your perfect rating. We look forward to your return visit. Mahalo, Mari K. Sheraton Waikiki Guest Experience Team
4 out of 5
by A verified traveller

Posted 23 Mar. 2020
We have stayed there many times but this time most of the eating places in the hotel were closed due to covid19 and there was construction going on. I think the resort fee of $41.39 US per day is extremely high this covers basically wifi and phone calls and with the size of the hotel this cash flow to the hotel daily must be a staggering amount.
Comment from Hotel Management
24 Mar. 2020 by Sheraton Waikiki Guest Experience Team, Hotel Management
Aloha Guest, first and foremost, thank you for your continued patronage to Sheraton Waikiki. We can understand your disappointment with limited amenities and the resort fee. With today's unprecedented events, we are doing everything we can to keep things as normal as possible. We appreciate your sentiments and hope to welcome you again under different circumstances. Mahalo, Mari K. Sheraton Waikiki Guest Experience Team
5 out of 5
by A verified traveller

Posted 23 Mar. 2020
Comment from Hotel Management
24 Mar. 2020 by Sheraton Waikiki Guest Experience Team, Hotel Management
Aloha Guest, thank you for being our guest. Our top priority is for you to have an enjoyable stay and from your five-star rating, we are pleased to have exceeded your expectations. It was a pleasure hosting you at the Sheraton Waikiki, and we look forward to welcoming you back soon. Mahalo, Mari K. Sheraton Waikiki Guest Experience Team
3 out of 5
by A verified traveller

Posted 23 Mar. 2020
Comment from Hotel Management
23 Mar. 2020 by Guest Experience Team, Hotel Management
Aloha Guest, thank you for staying with us and taking the time to share your rating. Our goal is to maintain the highest standards, and we apologize if we fell short of this. We hope to have the opportunity to make your next stay perfect in every respect. Mahalo, Mari K. Guest Experience Team
3 out of 5
by A verified traveller from NYC

Posted 22 Mar. 2020
We came to the hotel around 4 PM. Mind you that check-in starts at 3 PM there is at this time a line of about 15 people and one person checking people in. There are two people for the Elite Bonvoy members and about six people waiting in line there. Why are there four people at bell service including a manager with no line? This is prime time check-in time absolutely ridiculous that this isn’t staffed accordingly. Picked an ocean king room - the view and room was great. However there are no amenities in the room like shower cap, robe or slippers. I find this strange for a Sheraton property- they actually sell hotel slippers in the gift shop downstairs which I find absurd. Upon checking into my room I found chocolate on my pillow and also all on the side of my bed on the floor. I called the front desk and surprisingly they did not offer a room change they just sent people to come and clean the carpets and change the sheets. They did offer however to waive my resort fees which was OK. It just makes me question their cleaning - as the corona pandemic is happening and they are missing these small things like are they REALLLY cleaning their hotel?
Comment from Hotel Management
23 Mar. 2020 by Guest Experience Team, Hotel Management
Aloha Guest, thank you for sharing all the details of your experience at our hotel. We apologize for the difficulties you had at the time of check-in and that you felt your room lacked some amenities. We appreciate feedback such as yours, as it will help to further elevate the areas which need improvement. With today's unprecedented events, we certainly understand the importance of minor details and we assure you we are taking apt measures. We hope to see you soon - please take care of yourself and your loved ones. Mahalo, Mari K. Guest Experience Team
1 out of 5
by A verified traveller

Posted 21 Mar. 2020
Comment from Hotel Management
22 Mar. 2020 by Guest Experience Team, Hotel Management
Aloha Guest, we were disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectations. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Mahalo, Mari K. Guest Experience Team
5 out of 5
by A verified traveller from San Bruno

Posted 21 Mar. 2020
Stay was great. Love it here. Will go back again and again!
Comment from Hotel Management
22 Mar. 2020 by Sheraton Waikiki Guest Experience Team, Hotel Management
Aloha Guest, thank you for sharing your experience at Sheraton Waikiki. We appreciate the generous remarks and are glad you enjoyed all aspects of your stay. We look forward to seeing you again soon. Mahalo, Mari K. Sheraton Waikiki Guest Experience Team