Ratings based on 1,493 Verified Reviews

4.4 out of 5
86% of guests recommend
4.5 Room cleanliness
4.6 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia-Verified Reviews
4 out of 5
by A verified traveller from scottsdale, az

Posted 19/07/2019
great location and good service. did not get a great room even though upgraded. room next to elevator and street made sleeping difficult.
5 out of 5
by A verified traveller

Posted 14/07/2019
Comment from Hotel Management
15/07/2019 by Hotel Management, Hotel Management
Thank you for your 5 star review. We hope to welcome you back soon. Kind regards, Hotel Management
5 out of 5
by A verified traveller

Posted 11/07/2019
Great property with good staff. Especially good service out by the pool
Comment from Hotel Management
15/07/2019 by Hotel Management, Hotel Management
We're so happy you found our pool team so helpful and gracious. We look forward to the opportunity to welcome you back in the future. Kind regards, Hotel Management
5 out of 5
by A verified traveller

Posted 09/07/2019
Service is outstanding! Views are spectacular! Dining is first class! This hotel is always charming! Love it!
Comment from Hotel Management
15/07/2019 by Hotel Management, Hotel Management
We are so happy to hear that each and every experience you have at our hotel is better than the last. We hope to see you again soon. Kind regards, Hotel Management
5 out of 5
by A verified traveller from Los Angeles

Posted 04/07/2019
All staff was fantastic. Breakfast was delicious. Wine and beverages choices were great. Pool was comfortable and pleasant.
Comment from Hotel Management
15/07/2019 by Hotel Management, Hotel Management
Ann, We are thrilled that you enjoyed the hotel so much! We can't wait to welcome you back the next time you're in La Jolla. Kind regards, Hotel Management
5 out of 5
by A verified traveller from Florida

Posted 25/06/2019
For years I always wanted to stay there and finally did. We were told our visit was during slow season so everything was shut down around 8 pm could not get even drinks at the bar we were very disappointmented. There was a gentleman playing and he was told to stop and everything was shut down. There were 3 others couples there as well we all had to leave I guess we didn't count. So much for that!! Not impressed at all. The elevator did not work most of the time we were there. Is a beautiful charming property overall with a great location however if the owners/management want to keep their so called status they need to step it up a notch. The guys at the Valet were great, pleasant and very helpful.
Comment from Hotel Management
28/06/2019 by Hotel Management, Hotel Management
Thank you for your feedback. We're sorry to hear your bar experience wasn't what you were hoping for. We hope you'll give us another chance to show you the top notch service we're known for. Kind regards, Hotel Management
5 out of 5
by A verified traveller from Scottsdale

Posted 22/06/2019
The staff was super organized and extremely nice. The room was amazing love to our stay!
Comment from Hotel Management
24/06/2019 by Hotel Management , Hotel Management
We love to hear that you enjoyed your stay so much, and found our staff to be helpful and welcoming. We hope to welcome you back soon for another exceptional stay. Kind regards, Hotel Management
5 out of 5
by A verified traveller

Posted 20/06/2019
Comment from Hotel Management
24/06/2019 by Hotel Management, Hotel Management
Thank you for your 5 star review. We hope to welcome you back soon for another excellent stay. Kind regards, Hotel Management
4 out of 5
by A verified traveller from Washington D.C.

Posted 19/06/2019
The location is amazing. Very nice view. Check-In was a little bumpy no one was at the front desk late arrival and security came up and acted like we weren’t supposed to be there after I told him we were there go check in. May need to work on his customer service skills. Overall nice stay!
Comment from Hotel Management
24/06/2019 by Hotel Management, Hotel Management
Silent, Thank you for your review. We are so happy to hear you enjoyed our facilities and location so much, and we thank you for your information on you staff interactions as well. We will certainly pass this information along to our team so we can do our best to serve guests just like you in the future. We hope to welcome you back soon for another great stay. Kind regards, Hotel Management
5 out of 5
by A verified traveller

Posted 15/06/2019
Comment from Hotel Management
18/06/2019 by Hotel Management, Hotel Management
Thank you for your five star review. We hope to welcome you back soon. Kind regards, Hotel Management