Outdoor pool

Reviews of Best Western Plus Sebastian Hotel & Suites

2.5 out of 5
Best Western Plus Sebastian Hotel & Suites
1655 Us Highway 1, Sebastian, FL

Reviews

8.4

Very good

Rating 10 - Excellent. 520 out of 1007 reviews" "
Rating 8 - Good. 293 out of 1007 reviews" "
Rating 6 - Okay. 97 out of 1007 reviews" "
Rating 4 - Poor. 61 out of 1007 reviews" "
Rating 2 - Terrible. 36 out of 1007 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Krista

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
Smelly-musty and sheets seem damp, carpets need a good cleaning! Bathroom floors also need to be cleaned better.

8/10 Good

Lourdes, North Port

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The property was clean, the breakfast was very good, specially Shannon, the attendant. She was always refilling the serving containers and cleaning around the area. The beds were comfortable and there was no outside noise from the road. However, the toilet was so tiny it was better suited for an infant!. Best Western, in their infinite wisdom wanted us to check in online days before we were supposed to be there. I did not do it because they wanted a copy of my driver's license to be scanned and sent to them. I even called headquarters and they did not know of those practices. Then, when it was time to check out, again, they wanted for me to tell them in a message when we were leaving (checking out). I did not check out online simply because I did not know the exact time!!.. While checking in the person that was missing at the front desk appeared and she was not nice at all, very unfriendly. Customer service at that point was awful. We did not appreciate that. She did not even informed us that there was breakfast from 6 AM or the location of the breakfast area (I had to ask). For the check out, this woman came out of their office to the front desk reluctantly and did not say one word. She was obviously not happy and it was pretty noticeable we were disturbing her. Since we noticed we had troubled her, I only said "I am checking out with you because I like human contact" and left at that. Very poor customer service. The hotel does not deserve this kind of people working there.
Stayed 5 nights in Mar 2024
Response from Jennifer AGM on 27 Mar 2024
Thank you Lourdes for your review.

8/10 Good

Nancy

Liked: Staff & service, amenities, property conditions & facilities
Property is great. Only suggestion is to remove room carpets ...I believe that would get rid of musty smell
Stayed 3 nights in Mar 2024
Response from Jennifer AGM on 27 Mar 2024
Thank you Nancy for your review.

2/10 Terrible

Carina

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Room wasnt ready at check in had to wait 2 hours til it was ready. Gave 2 free drinks at sister property. Took but wasnt interest as we dont drink
Stayed 1 night in Mar 2024
Response from Jennifer AGM on 27 Mar 2024
Thank you Carina for your review. We are sorry to hear about the wait time to check in. We do apologize for any inconvenience this may have caused you.

6/10 Okay

Joseph W

Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2024
Response from Jennifer AGM on 22 Mar 2024
Thank you Joseph for your review.

8/10 Good

Mary

Stayed 2 nights in Feb 2024
Response from Jennifer AGM on 27 Mar 2024
Thank you Mary for your review.

10/10 Excellent

Karen

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a great place, very convenient to everything, with nice restaurants on the river to enjoy.
Stayed 4 nights in Feb 2024
Response from Jennifer AGM on 2 Mar 2024
We are happy to hear you enjoyed your stay in Sebastian.

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location close to nearby restaurants and bars owned by same management group. Dog friendly with a very reasonable $20 charge.
Stayed 1 night in Feb 2024
Response from Jennifer AGM on 2 Mar 2024
Thank you MIchael for your review. We are happy to hear you enjoyed your stay.

8/10 Good

Robert D

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good breakfast. Clean. Pleasant staff.
Stayed 1 night in Feb 2024
Response from Jennifer AGM on 25 Feb 2024
Thank you Robert for your review. We are happy to hear you enjoyed your stay.

10/10 Excellent

Jamie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Jennifer AGM on 25 Feb 2024
Thank you Jamie for your review.

10/10 Excellent

Maria L

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
That I order and payed for 2 queen size with a sofaarea and we got a room with no sofa area and I paid extra 8 dollars per day.
Stayed 2 nights in Feb 2024
Response from Jennifer AGM on 25 Feb 2024
Thank you for your review Maria. Refund has been requested from Expedia for the room downgrade.

8/10 Good

Jennifer

Travelled with pets, Travelled with partner
Like everything. But very close to train tracks. Could have more selection of fruit at breakfast buffet. Only apples and some poor looking bananas
Stayed 3 nights in Feb 2024
Response from Jennifer AGM on 16 Feb 2024
Thank you Jennifer for your review.

4/10 Poor

Sherri

Disliked: Cleanliness, staff & service
They keep forgetting to clean our rooms and then when we’re at the pool, they were power washing and clean it and then smoking in the entrance outside. They should have a designated smoking area where people don’t have to walk through.
Stayed 4 nights in Feb 2024
Response from RR on 17 Feb 2024
Dear Sherri, I want to apologize for the issues you had during your stay. That is not the type of service we are known for and I will be speaking with my team to make sure we understand how we could have done better. Richie RegoGeneral Manager

6/10 Okay

Robert

Liked: Cleanliness, staff & service
It was busy, so took longer to check in
Stayed 1 night in Feb 2024
Response from Jennifer AGM on 14 Feb 2024
Thank you Robert for your review.

10/10 Excellent

Maegan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Jessica at the front desk was amazing she was sweet and funny, she made my stay hilarious. I recommend this hotel if one is visiting vero beach.
Stayed 2 nights in Feb 2024
Response from Jennifer AGM on 14 Feb 2024
Thank you Meagan for your review. I will be sure to share with our staff.

10/10 Excellent

Tom, Kenosha

Liked: Cleanliness, staff & service, property conditions & facilities
excellent, thank you
Stayed 1 night in Feb 2024
Response from Jennifer AGM on 8 Feb 2024
Thank you Tom for your review.

10/10 Excellent

Ryan, Grandville

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice and easy to find friends
Stayed 4 nights in Jan 2024
Response from Jennifer on 7 Feb 2024
Thank you Ryan for your review.

2/10 Terrible

KT

Stayed 1 night in Feb 2024
Response from Jennifer AGM on 27 Mar 2024
Thank you for your review.

10/10 Excellent

Gregory, COCONUT CREEK

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay... Convenient... Great Location 😊
Stayed 1 night in Feb 2024
Response from Jennifer AGM on 3 Feb 2024
Thank you Gregory for you review. Glad to hear you enjoyed your stay.

10/10 Excellent

Ian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms of good size, bit of a musty smell. Staff efficient and friendly. Very pleasent
Stayed 1 night in Jan 2024
Response from Jennifer AGM on 1 Feb 2024
Thank you Ian for your review.

10/10 Excellent

Robert

Travelled with family, Travelled with pets, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My preferred place to stay in Sebastian! Clean, convenient and the staff is always friendly and eager to assist with our travel needs! All of this plus it is affordable!!
Stayed 2 nights in Jan 2024
Response from Jennifer AGM on 27 Jan 2024
Thank you Robert for your great review. Hope to see you again.

6/10 Okay

Kathryn

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The water pressure in the shower was incredibly weak. Also, you must run the water for a minimum of 15 minutes for it to get remotely warm. The room had a very musky, humid, chemical smell at all times. When I asked if we could switch to a different room, they told us everything was booked up. I told them the issues with the room, and they agreed with me basically saying that they were already aware of the poor facilities.
Stayed 3 nights in Jan 2024
Response from Jennifer AGM on 27 Jan 2024
Thank you Kathryn for your review. We are sorry to hear about the issues you experienced during your stay. Unfortunately things do happen that are beyond our control. We are addressing these issues with our maintenance staff. We hope you will give us another try in the future.

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Jennifer AGM on 25 Jan 2024
Thank you Christopher for your review.

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was easy to get to. The grounds are maintained well. The front desk staff are wonderful.
Stayed 2 nights in Jan 2024
Response from Jennifer AGM on 25 Jan 2024
Thank you Christopher for your great review.

2/10 Terrible

jakob

Travelled with partner, Travelled with group
Disliked: Staff & service, amenities
Probably one of the worst hotel stays in my existence. Checkin was terrible, staff very unfriendly and our experience was the worst. Room was open when we arrived at the room, garbage was not empty, dishwasher was full of dirty dishes, no towels at all, and when I called for towels she said to come and get it. Ac was not working, filters were taking out etc When we were waiting for a manager to deal with the issue this person fell of the earth and was not to be found and never dealt with the issue or responded to any conversation about our experience. Stay away if you have other options, this is my first and last time at this hotel for sure
Stayed 1 night in Jan 2024
Response from Jennifer AGM on 13 Jan 2024
Jakob, thank you for taking the time to send us your feedback. I am so sorry to hear about your unfortunate experience at our hotel. This is not the type of service we are known for and your review will be shared with our staff in order to improve in these areas. We hope you will give us another try in the future.

2/10 Terrible

Kris

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
I was disappointed in my stay at this Best Western. The front desk staff was not interested in helping the customer. When I checked in they were unwilling to adjust the price of my stay to accommodate the Best Western membership, AAA or AARP discount that I had. The remote for the TV didn’t work and when I went to the desk no one could be found on multiple occasions until change of shift. Also a customer came in to ask for a price for that night and they quoted them a price $50 less then my Expedia price. We visit this area often and we won’t stay here again.
Stayed 1 night in Jan 2024
Response from Jennifer AGM on 10 Jan 2024
We are very sorry to hear about your experience with our front desk staff. We will be speaking with all staff to address these issues you mentioned. We hope you give us another try in the future.

10/10 Excellent

Cindy

Stayed 3 nights in Jan 2024
Response from Jennifer AGM on 1 Feb 2024
Thank You Cindy for your review.

10/10 Excellent

Kent

Response from Jennifer AGM on 10 Feb 2024
Thank you Kent for your review.

6/10 Okay

Pamela

Travelled with family
Liked: Amenities
First hotel in a long time that had a roach. The front desk person did not seem happy to be there. The room next door and hallway were noisy. Being on the second floor we could here footsteps pounding from above. I understood this is a remodel, but paint job not finished. Headboatd noisy for even normal sleepers.
Stayed 1 night in Jan 2024
Response from Jennifer AGM on 10 Jan 2024
Thank you Pamela for your review.

10/10 Excellent

Fernando

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was amazing stay at the best wester plus, friendly staff, very clean, great breakfast and reasonably priced.
Stayed 1 night in Dec 2023
Response from Jennifer AGM on 10 Jan 2024
Thank you Fernando for your great review. Hope to see you again in the future.

6/10 Okay

Lea

Business traveller, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
the ck in attendant DID NOT want to be bothered, granted it was CHristmas day. DID NOT like the ck out procedure just leave my room card in a plastic box,NO interaction with anyone :( Otherwise th room was clean, updated, nice.
Stayed 1 night in Dec 2023
Response from Jennifer AGM on 2 Jan 2024
Thank you for your review.

10/10 Excellent

Renee

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Jennifer AGM on 7 Feb 2024
Thank You Renee for your review.

10/10 Excellent

Amber

Stayed 1 night in Dec 2023
Response from Jennifer AGM on 25 Jan 2024
Thank you Amber for your review.

10/10 Excellent

Stephen A

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Jennifer AGM on 2 Jan 2024
Thank you Stephen for your review.

8/10 Good

William

Liked: Cleanliness, staff & service, amenities
you need more maintenance people.
Stayed 2 nights in Dec 2023
Response from Jennifer on 19 Dec 2023
Thank you William for your review.

10/10 Excellent

Magda

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Very nice staff
Stayed 1 night in Dec 2023
Response from Jennifer AGM on 2 Jan 2024
Thank you Magda for your review. We will be sure to share with our staff.

10/10 Excellent

Russell

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Went to check in at the desk at around 4:30pm but no one was at the desk, after waiting a short time of about 2 mins, the employee said sorry, I was fixing a TV. She checked us in but gave us a room next to the elevator which was noisy, the room also was for handicapped people, I did not request such a room. Being very tired we went to sleep, I kept coughing & in the morning my wife said she smelled mold, I went to the A/C unit & the entire window & frame were covered with condensation, you could not see out the widow, the carpet below was wet & damp causing the mold. I requested another room from I think her title was house cleaning supervisor, she asked if I needed another disabled room, I said no I never wanted one & she was very accommodating saying she had a room on the 3rd floor ready, but came back to me & said she had a 1 bed queen ready on the first floor. She apologized for the smelly room with mildew or mold. Our new room was fantastic, it was an upgrade, bigger & better. Also they have a complimentary breakfast. Each day we used it there was a female employee cleaning the room & stocking the food. I must say she was one of the most polite, friendly, helpful & respectful people I have ever met outside of my Military Service. If she does not get a pay raise or promotion soon, then there would be something very wrong at that location as she totally deserves it. Your people treat customers how they would be treated & should be treated a long time ago, #1.
Stayed 3 nights in Dec 2023
Response from Jennifer AGM on 2 Jan 2024
Thank you Russell for your review.

10/10 Excellent

Geni

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unfortunate circumstances led to a great stay
Stayed 4 nights in Dec 2023
Response from Jennifer AGM on 2 Jan 2024
Thank you Geni for your review. We are happy to hear you enjoyed your stay.

8/10 Good

Robert

Stayed 1 night in Oct 2023
Response from Jennifer AGM on 2 Jan 2024
Thank you Robert for your review.

6/10 Okay

William

Travelled with family
Liked: Cleanliness
Solid "meh" hotel
It was just ok. Nothing special about this place. Room smelled musty/moldy. Our reservation clearly stated 4 adults, yet only 2 bath towels provided. The "2 free drinks" at their sister hotel/bar weren't really free. It was "up to 8 dollars," and the only drinks they have under 8 dollars were beers, and only just barely. Breakfast was a floppy mess with paper plates and plastic utensils. No fresh fruit, nothing to put on toast or bagels. Asked for cream cheese and the lady said they were almost out, but she'd grab some from the back and then never returned. Checkout person didn't even ask how was your stay.
Stayed 1 night in Nov 2023
Response from Jennifer AGM on 2 Jan 2024
Thank you William for your review.

8/10 Good

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Eggs, fried and scrambled, sausage patties and gravy were terrible just like the last Best Western we stayed at.
Stayed 2 nights in Nov 2023
Response from Jennifer AGM on 1 Dec 2023
Thank you Elizabeth for your review.

8/10 Good

Stephen

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Jennifer AGM on 1 Dec 2023
Thank you Stephen for your review.

10/10 Excellent

audrey

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The entire staff are so polite and helpful and the property is well maintained and clean. The pool is very nice and they even have a gym! Also, it's a few minutes walk to Capn Hirams restaurant for drinks and dinner. The hotel even gives a free drink card for each adult in the room, for Capn Hirams!
Stayed 2 nights in Nov 2023
Response from Jennifer AGM on 1 Dec 2023
Thank you Audrey for your review. We are happy to hear you enjoyed your stay.

8/10 Good

Michelle

Stayed 1 night in Nov 2023
Response from Jennifer on 20 Nov 2023
Thank you Michelle for your review.

10/10 Excellent

Garth, KELOWNA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good hotel for the excellent price
Stayed 1 night in Nov 2023
Response from Jennifer AGM on 10 Nov 2023
Thank you Garth for your review.

10/10 Excellent

Carol

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Big bathroom, clean. Needed more towels, gave one set.? Two beds were very convenient. Love the cushion chair, my husband prefers sleeping in the that.
Response from Jennifer AGM on 10 Nov 2023
Thank you Carol for your review. Glad to hear you enjoyed your stay.

4/10 Poor

Edward

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff, the front desk was friendly and helpful.The food attendant was also friendly, and kept the area clean constantly offering to pick up plates abd cups. The room 219 was neat but as soon as you walked in, it smelled extremely musty. The air conditioner was unusually noisy and loud. My wife carries a spray that eases the musty smell. There was only 1working ice maker in the hotel, as the other was broke.
Stayed 1 night in Oct 2023
Response from Jennifer AGM on 31 Oct 2023
Thank you Edward for your review. We will have maintenance check out the issues you mentioned.

8/10 Good

Meredith, Smithfield

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location walkable to captain Hiram’s, everything else as expected… decent room, breakfast, amenities etc.
Stayed 1 night in Oct 2023
Response from Jennifer AGM on 23 Oct 2023
Thank you Meredith for your review.

10/10 Excellent

Nikenson

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Oct 2023
Response from Jennifer AGM on 20 Oct 2023
Thank you Nikenson for your review.

10/10 Excellent

Georgia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, front desk clerk super, would stay again
Stayed 1 night in Oct 2023
Response from Jennifer AGM on 20 Oct 2023
Thank you Georgia for your great review. Hope to see you again.