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Hello Grant,Thank you for your time providing us feedback.I am sorry your stay experience wasn't 5 out of 5. Would mind to tell me more about your stay that we could know which part we need to improve. Thanks for your time and looking forward to hearing from you!Have a great day!Serena
8/10 Good
Darrell
Travelled with partner
17 Apr 2024
Liked: Cleanliness, staff & service, amenities
Could use some glassware in place of paper. A recycling bin. Breakfast was not good.
The bed was great, the staff wree super helpful and the hotel was quiet. My only negative is the lack of gluten free options at their breakfast. Other than it is great and we will be back.
Unless parked up front....side parking is a bit inconvenient.
TODD
Stayed 2 nights in Mar 2024
6/10 Okay
Mark
4 Apr 2024
Mark
Stayed 1 night in Apr 2024
Response from Serena on 5 Apr 2024
Dear Mark,Thank you for your time to take survey regarding your stay.Your experience is very important for us to improve our service. Would you mind sharing more details with us about your stay? Were there any issues or inconveniences during your stay? We are looking forward to hearing from you.Warmest regards,Serena Operations ManagerHampton Inn by Hilton Lloydminster
Pillows were to soft , blanket was a bit to thin, shower corners had a small collection of dirt , no conditioner in rooms , room was very dry but it’s winter in Alberta so everywhere is .
Very very clean
Very friendly staff!
I was 10 minutes late for the complimentary breakfast ! They allowed me in to grab a few things !
I would highly recommend this hotel !
The Wi-Fi was intermittent and when I spoke to the front desk I was advised to call a help line!
There was no sound for CNN. I was informed that this had been ongoing for several days!
The breakfast left much to be desired. At check-in we were told there would be bacon and eggs. There was never any bacon, instead an unappetizing stack of salami or bologna or some such "mystery meat."
The maple syrup was water-thin.
Judith L
Stayed 2 nights in Oct 2023
Response from bm on 20 Nov 2023
Hi Judith L, Thank you for taking time to respond to the survey. Please accept my apologies for all the inconveniences in your recent stay. Rest assured that your comments and concerns have been forwarded to the department heads concerned for further attention.We hope you can give us a chance on your next trip. Safe travels!