4/10 Poor
Rae
Travelled with partner
15 Apr 2024
Disliked: Cleanliness, staff & service, property conditions & facilities
Pray that nothing goes wrong during your stay here. The aesthetics of the hotel, the views from the rooms, as well as its location, are all a plus. But!
We noticed several issues upon entering our room. The heated towel rack in the bathroom was missing an adjustment knob, meaning there was no way to adjust the temperature. The element was stuck on full blast, effectively turning the whole room into a sauna. We opened the windows to alleviate this - but no screens equals mosquitos coming in at night, as well as noise. Not a viable solution, obviously.
We asked to switch rooms, but were told none were available.
Second issue on our first night: about to go to bed, we pulled the sheets back to discover white, crystallized grains of some sort EVERYWHERE. Disgusting! We tried to reach out to the hotel via WhatsApp since there was no one at the front desk, but never received a response, even to this day. Sweltering and itchy sleep that night!
The next day, a helpful lady (Monica) at the front desk put us in touch with a manager via phone - an absolutely horrible experience with her. She basically told us our complaints were untrue: the heated towel rack "was not broken" (it was), and sheets are washed out-of-house, so "not their problem." Monica was actually nice and told us someone would come fix the heater knob, as well as offered to change sheets. But the fact these problems existed at all, plus manager's response, means this hotel is not recommended at all. Stay away!
Rae
Stayed 2 nights in Apr 2024
