Lobby sitting area

Reviews of Chancellor Hotel on Union Square

3.5 out of 5
Chancellor Hotel on Union Square
433 Powell St, San Francisco, CA

Reviews

9.4

Exceptional

Rating 10 - Excellent. 1210 out of 1728 reviews" "
Rating 8 - Good. 403 out of 1728 reviews" "
Rating 6 - Okay. 77 out of 1728 reviews" "
Rating 4 - Poor. 24 out of 1728 reviews" "
Rating 2 - Terrible. 14 out of 1728 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Jennifer

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Quiet, very clean hotel. Friendly staff. Yummy cookies 24/7
Stayed 3 nights in Mar 2024

10/10 Excellent

Anita

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Loved everything about our stay. Housekeeping was amazing. The cookies and coffee were a perfect touch. Drinks at the bar along with the bar tenders were awesome. Would definitely come stay again.
Stayed 3 nights in Mar 2024
Response from Shirley on 26 Mar 2024
Thank you for staying at the Chancellor Hotel and taking the time to do the survey. We hope to see you again.

8/10 Good

Yvonne

Travelled with partner
Liked: Cleanliness
I think the staff on the front desk as we arrived could have been more welcoming and friendly. Tea or coffee making facilities in the room would also make the stay more enjoyable. Good location for the city's landmarks and excellent breakfast next door!
Stayed 4 nights in Mar 2024
Response from Shirley on 26 Mar 2024
Thank you for staying at the Chancellor Hotel and taking the time to do the survey. We hope to see you again.

10/10 Excellent

Eric

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place and staff!
Stayed 2 nights in Mar 2024

10/10 Excellent

Cameron

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Mar 2024
Response from Shirley on 26 Mar 2024
Thank you for staying at the Chancellor Hotel and taking the time to do the survey. We hope to see you again.

10/10 Excellent

Muskanpreet

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff and amenities
Stayed 2 nights in Mar 2024
Response from Shirley on 26 Mar 2024
Thank you for staying at the Chancellor Hotel and taking the time to do the survey. We hope to see you again.

10/10 Excellent

Amber

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was so charming and surprisingly spacious! The staff were amazing and it was so cool that they always had cookies and sometimes had popcorn in the lobby. I would definitely stay here again next time I'm in San Fran.
Stayed 2 nights in Mar 2024
Response from Shirley on 24 Mar 2024
Thank you for staying at the Chancellor Hotel and taking the time to do the survey. We hope to see you again.

8/10 Good

Dr. Rafael

Business traveller
Very good value for the $. Location is difficult to beat
Stayed 1 night in Mar 2024
Response from Shirley on 24 Mar 2024
Thank you for staying at the Chancellor Hotel and taking the time to do the survey. We hope to see you again.

10/10 Excellent

Samantha, Audubon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Shirley on 24 Mar 2024
Thank you for staying at the Chancellor Hotel and taking the time to do the survey. We hope to see you again.

10/10 Excellent

Patricia Anne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Chancellor Hotel was a great location for a visit to San Francisco. We caught the cable car right out front and we were close to shopping and some restaurants. Our only complaint was housekeeping was every other day.
Stayed 7 nights in Mar 2024
Response from Myra on 21 Mar 2024
Thank you so much for taking the time to share your feedback. We are happy to hear that you found our location convenient for your needs. We hope to have the opportunity to welcome you back soon.

8/10 Good

Daniel

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
We paid for parking at the hotel. The garage charged us and couldn't find the car. We spent unnecessary time on this use before our flight. Disappointing.
Stayed 1 night in Mar 2024
Response from Shirley on 26 Mar 2024
Good morning,Sorry for the late respond. Can you please send us a copy of the payment made to the garage? They are not suppose to charge you if you had paid the hotel for parking. Please send the receipt to reservations@chancellor.comThank you,ShirleyReservations Department

10/10 Excellent

Monica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for tourism. Right on Union Square, close to Chinatown, a few blocks from main transportation street; and, cable car available on the same street as the hotel.
Stayed 2 nights in Mar 2024
Response from Shirley on 19 Mar 2024
Thank you for staying at the Chancellor Hotel and taking the time to do the survey. We hope to see you again.

10/10 Excellent

Eric

Stayed 1 night in Jan 2024
Response from Shirley on 20 Mar 2024
Thank you for staying at the Chancellor Hotel and taking the time to do the survey. We hope to see you again.

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and comfortable! The room was much bigger than expected for San Francisco.
Stayed 2 nights in Mar 2024
Response from Shirley on 18 Mar 2024
Thank you for staying at the Chancellor Hotel and taking the time to do the survey. We hope to see you again.

8/10 Good

Maureen

Travelled with family
Liked: Cleanliness, staff & service
It is a nice enough hotel and decent value but definitely very old in finishes and very small room and bathroom. The shower head comes out of the wall at 5’. Not great for most people.
Stayed 1 night in Mar 2024
Response from Shirley on 18 Mar 2024
Thank you for staying at the Chancellor Hotel and taking the time to do the survey. We hope to see you again.

10/10 Excellent

Anne

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The staff were very helpful especially the lady who worked in the bar called Alessia.
Stayed 4 nights in Mar 2024
Response from Shirley on 18 Mar 2024
Thank you for staying at the Chancellor Hotel and taking the time to do the survey. We hope to see you again.

10/10 Excellent

Jiezyl

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's accessible to shopping places and a lot of dining choices.
Stayed 3 nights in Mar 2024
Response from Shirley on 17 Mar 2024
Thank you for staying at the Chancellor Hotel and taking the time to do the survey. We hope to see you again.

8/10 Good

Kelly

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location and friendly, helpful staff
Stayed 5 nights in Mar 2024
Response from Shirley on 17 Mar 2024
Thank you for staying at the Chancellor Hotel and taking the time to do the survey. We hope to see you again.

10/10 Excellent

Ma Rhona

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love this place! Very Accessible to all. Friendly employees
Stayed 3 nights in Mar 2024
Response from Shirley on 17 Mar 2024
Thank you for staying at the Chancellor Hotel and taking the time to do the survey. We hope to see you again.

10/10 Excellent

Bruno

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great little spot... free coffee and cookies and water and fruit nice touch. The rooms have additional touches in the bathroom like cotton balls, qtips soaps bath salts. Great spot gran a cable right out front at corner near Starbucks and see the sights. Nostalgic feel to hotel and really cool, clean, and would highly recommend. I was travelling with my wife and 3 kids and we had two double rooms.
Stayed 2 nights in Mar 2024
Response from Myra on 15 Mar 2024
Thank you for taking the time to review your recent stay at our hotel. We are overjoyed to hear your positive feedback and are thrilled to hear that our hotel's location stood out to you the most and impacted your stay positively. We look forward to welcoming you again soon!

10/10 Excellent

Connor

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
👍
Stayed 1 night in Dec 2023
Response from Myra on 14 Mar 2024
Thank you for staying at the Chancellor Hotel and taking the time to do the survey. We hope to see you again.

10/10 Excellent

Madeline

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Myra on 15 Mar 2024
Thank you for staying at the Chancellor Hotel and taking the time to do the survey. We hope to see you again.

10/10 Excellent

Dumitru

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was clean, had a nice stay
Stayed 2 nights in Mar 2024
Response from Myra on 14 Mar 2024
Thank you for your wonderful review and feedback. We are happy that you enjoyed the cleanliness of our hotel. We thank you for your recommendation and hope to have the pleasure of welcoming you again in the future.

10/10 Excellent

Paul David

Liked: Cleanliness, staff & service
Staff was extremely helpful, courteous, and professional. Great location.
Stayed 3 nights in Mar 2024
Response from Shirley on 12 Mar 2024
Thank you for staying at the Chancellor Hotel and taking the time to do the survey. We hope to see you again.

10/10 Excellent

FELIPE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I arrived late in the evening and was greeted by happy, helpful staff who promptly checked me in, gave me information about my room and stay, and recommended nearby places for late night dining. The room was small but cozy. Very clean. There are notes in the room informing you of the many accommodations they have to make your stay comfortable. Reasonably priced in a great location, i would definitely stay again.
Stayed 3 nights in Mar 2024
Response from Shirley on 10 Mar 2024
Thank you for taking the time to review your recent visit to our hotel. We are overjoyed to hear your positive feedback of the hotel and the location. Our team will appreciate your positive feedback. We look forward to welcoming you again in the future Warm Regards

10/10 Excellent

Richard

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A wonderful hotel in the heart of union square. It was like staying in a historical site. We would highly recommend this hotel.
Stayed 3 nights in Feb 2024
Response from Shirley on 10 Mar 2024
Thank you for staying at the Chancellor Hotel and taking the time to do the survey. We hope to see you again.

10/10 Excellent

Michael, Bastrop

Liked: Cleanliness, staff & service, property conditions & facilities
Everything on the property was great. The internet in the room leaves something to be desired but otherwise the property is great.
Stayed 5 nights in Mar 2024
Response from Shirley on 9 Mar 2024
Thank you for staying at the Chancellor Hotel and taking the time to do the survey. We hope to see you again.

10/10 Excellent

Alex

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great!
Stayed 1 night in Mar 2024
Response from Shirley on 9 Mar 2024
Thank you for staying at the Chancellor Hotel and taking the time to do the survey. We hope to see you again.ShirleyReservations Department

10/10 Excellent

angelina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All staff was nice and friendly. The bartender was so nice and gave such great advice and recommendations for things to do and how to get around
Stayed 3 nights in Mar 2024
Response from Myra on 8 Mar 2024
Thank you so much for taking the time to share your feedback. We are so glad to hear you enjoyed your stay with us and that our staff provided outstanding service. We hope to welcome you back soon!

10/10 Excellent

David, Saratoga Springs

The hotel is old but maintained beautifully. The staff are very nice and accommodating. Excellent every visit.
Stayed 2 nights in Mar 2024
Response from Myra on 8 Mar 2024
Thank you for taking the time to review our property. We are so glad to hear you enjoyed your stay with us and that our staff provided outstanding service. We hope to welcome you back soon!

10/10 Excellent

Effie

Liked: Cleanliness, staff & service, property conditions & facilities
Every was amazing, impeccable, friendly. Best place to stay in San Francisco. Looking forward to coming back.
Stayed 6 nights in Feb 2024
Response from Myra on 7 Mar 2024
Thank you for taking the time to review our property. We are so glad to hear you enjoyed your stay with us and that our staff provided outstanding service. We hope to welcome you back soon!

10/10 Excellent

Shelley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic location and the hotel has added special touches. A hot beverage station, filtered water station, cookies, popcorn abd apples. But most of all the staff are professional abd friendly. I highly recommend this hotel without hesitation.
Stayed 2 nights in Mar 2024
Response from Myra on 7 Mar 2024
Thank you for taking the time to review our property. We are so glad to hear, you enjoyed your stay with us and that our staff provided outstanding service and We are happy to hear that you found our location convenient for your needs. We hope to welcome you back soon!

10/10 Excellent

Nathan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel. Friendly and helpful staff.
Stayed 1 night in Mar 2024
Response from Warm Regards, Myra on 3 Mar 2024
Thank you for taking the time to review our property. We are so glad to hear you enjoyed your stay with us and that our staff provided outstanding service. We hope to welcome you back soon!

10/10 Excellent

Donna

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were super helpful. The complimentary coffee, cookies, apples, and iced lemon water were appreciated. Really well located. The only minus was the bed, it was too soft and had a dip in the middle.
Stayed 5 nights in Feb 2024
Response from Warm Regards, Myra on 2 Mar 2024
Thank you for taking the time to review our property. We are so glad to hear you enjoyed your stay with us and that our staff provided outstanding service. We hope to welcome you back soon!

10/10 Excellent

Mariela

Liked: Cleanliness, staff & service, property conditions & facilities
Great location, pleasant staff, and very clean and comfortable rooms. As other reviews mentioned, this hotel is in a very typical San Francisco building, which means they are old buildings and you hear everything happening next and on top of your room. But they provide ear plugs and that helps a bit. The rooms have been remodeled and are kept very clean, so for that reason alone I strongly recommend this hotel.
Stayed 1 night in Feb 2024
Response from Warm Regards, Myra on 29 Feb 2024
Thank you for your wonderful review and feedback. We are happy to know our staff exceeded your customer service expectations and you enjoyed the cleanliness and location of our hotel. We thank you for your recommendation and hope to have the pleasure of welcoming you again in the future.

10/10 Excellent

Kamaldeep

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Feb 2024
Response from Warm Regards, Myra on 1 Mar 2024
Thank you for staying at the Chancellor Hotel and taking the time to do the survey. We hope to see you again.

10/10 Excellent

oscar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is located in the center of Union Square San Francisco. Everything is within walking distance - including China Town. The staff was very helpful and the place is charming and historical. Another good thing is that it is only about 30 minutes away from SFO Airport. Just an important note and its not a bad thing but since it is a historical building it does not have A/C but I never felt any discomfort since the temperature is always cool in San Fran. I highly recommend it.
Stayed 2 nights in Feb 2024
Response from Warm Regards, Myra on 29 Feb 2024
Thank you so much for taking the time to share your feedback. We are happy to hear that you found our location convenient for your needs. We hope to have the opportunity to welcome you back soon.

6/10 Okay

Josue

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024
Response from Warm Regards, Myra on 1 Mar 2024
Thank you for staying at the Chancellor Hotel and taking the time to do the survey. We hope to welcome you back as our guest again soon!

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Warm Regards, Myra on 29 Feb 2024
Thank you for taking the time to review your recent stay at our hotel. We look forward to welcoming you again soon!

10/10 Excellent

JINGLIN

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice location. Old decoration but staff was very nice
Stayed 4 nights in Feb 2024
Response from Shawn on 27 Feb 2024
Thank you for your nice review about our service and your stay. We hope to have you stay with us again in the future

8/10 Good

yahaira

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would visit this hotel again
Stayed 3 nights in Feb 2024
Response from Shawn on 27 Feb 2024
Thank you for your nice review about our service and your stay. We hope to have you stay with us again in the future

8/10 Good

Terry

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service
The hotel was adequate for the needs of someone who just needed a place to sleep and shower during a San Francisco stay. It's an old hotel so the rooms are small and the bathrooms are smaller. There is no air conditioning but that was not an issue in February. The staff were very nice and friendly. The free coffee and cookies were a nice addition. I would stay here again.
Stayed 4 nights in Feb 2024
Response from Shawn on 27 Feb 2024
Thank you for your nice review about our service and your stay. We hope to have you stay with us again in the future

10/10 Excellent

Kamil

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is perfect, heart of the City. Staff is so friendly.
Stayed 2 nights in Feb 2024
Response from Shawn on 27 Feb 2024
Thank you for staying with Chancellor Hotel and we are glad that you liked the Service and location of the hotel. Hope to see you again.

10/10 Excellent

sardea

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The housekeeping staff at this property are definitely the unnoticed super stars. It’s a beautiful old building that is kept very clean. The staff at the front desk are so friendly and helpful. The bar and the staff are just lovely. Great value for your money.
Stayed 6 nights in Feb 2024
Response from Shawn on 27 Feb 2024
Thank you for your nice review about our staff, service, historic building and your stay. We hope to have you stay with us again in the future.

10/10 Excellent

Kevin, Waltham

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Great value and location. Friendly staff and charming building. I would gladly return!
Stayed 5 nights in Jan 2024
Response from Warm Regards, Myra on 24 Feb 2024
Thank you for your wonderful review and feedback. We are happy to know our staff exceeded your customer service expectations and you enjoyed the location of our hotel. We thank you for your recommendation and hope to have the pleasure of welcoming you again in the future.

10/10 Excellent

Keisha

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I thoroughly enjoyed The Chancellor Hotel. It’s a charming place and well maintained. The rooms, comfy bed and nice deep bathtub were a treat after a long day of walking and sightseeing. The location was the perfect walking distance from several attractions and even if you aren’t a walker public transportation was easily accessible. Stay here you’ll be genuinely pleased.
Stayed 5 nights in Feb 2024
Response from Shirley on 23 Feb 2024
Thank you for staying at the Chancellor Hotel and taking the time to do the survey. We hope to see you again.

10/10 Excellent

Teona

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice people and clean hotel
Stayed 3 nights in Feb 2024
Response from Warm Regards, Myra on 22 Feb 2024
Thank you for taking the time to review our property. We are so glad to hear you enjoyed your stay with us and that our staff provided outstanding service. We hope to welcome you back soon!

6/10 Okay

SEAN

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Shawn on 27 Feb 2024
Thank you for staying at the Chancellor Hotel and taking the time to do the survey. We hope to see you again.

6/10 Okay

Natalie

Stayed 1 night in Feb 2024
Response from Shawn on 21 Feb 2024
Thank you for staying at the Chancellor Hotel and taking the time to do the survey. We hope to see you again.

10/10 Excellent

Denise

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the location and cleanliness. The area has good restaurants and shopping near by. Very walkable
Stayed 6 nights in Feb 2024
Response from Shirley on 19 Feb 2024
Thank you for staying at the Chancellor Hotel and taking the time to do the survey. We hope to see you again.