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Response from Management of Kamandalu Ubud on 30 Mar 2024
Dear Mr. Aaron Medeiros,Thank you very much for your kindly review and rating.We are learned that you have a great experience stay at Kamandalu Ubud. We do hope to welcoming bak you back in the future.Sincerely,
This resort was absolutely amazing. The garden villa with pool was unbelievable. The staff really took pride in making sure all request was made. Everyone from the front desk to security was kind, welcoming and pleasant. Absolutely would stay here again.
Andre
Stayed 7 nights in Mar 2024
Response from Management of Kamandalu Ubud on 16 Mar 2024
Dear Mr. Andre Watson,Thank you for your kindly review and rating. We are appreciated it. We are so glad to learn that your have a great experience stay at Kamandalu Ubud. We do hope to welcoming you back in the future.Sincerey,
Was looking forward to this stay for over 5 years! Totally devastated by the reality. Don’t be fooled like I was by the lovely instagram posts! The hotel is very tired and none of the selling points are even open! 2/3 of the hotel is closed and under renovation and the remaining 1/3 is very worn and tired. The lagoon and the Forrest swing were both closed as part of the renovation. I wasn’t made aware of this at the time of booking!
Pool was cold and pretty dirty. The pool ladder was basically falling off, felt like it might go every time I got in and out the pool and I’m very light. Staff felt like they weren’t that interested. They don’t even bother to put pool towels or cushions out, we had to ask. Reception staff were lovely but it definitely wasn’t a 5 star experience. It should be closed for the renovation! It felt like it was running on bare minimum.
Very bad accessibility for those with children or disabilities. Lots of stairs, no lifts!
About the only thing going for it was the location! Very disappointed indeed! A warning to look elsewhere!!
Megan
Response from Management of Kamandalu Ubud on 7 Feb 2024
Dear Ms. Megan Harvey,Thank you very much for taking the time to share your recent experience with us. We sincerely apologize for any inconvenience during your stay at Kamandalu Ubud. We take seriously all constructive comments for our better product, service and quality. We do hope to welcoming you back in the future.Sincerely,
Beautiful ground with friendly staffs. The property is very clean and the surrounding is tranquility with the view. food is really good for breakfast and dinner. We like staying at our bungalow with private pool and out door cabana with daybed. Complimentary drinks and canapés in the evening. Free yoga in the morning on the canyon above the river. I would definitely stay there again. If you need a place to relax and unwind, this is the place. It’s not far from the village center of Ubud.
Diah
Stayed 2 nights in Dec 2023
Response from Management of Kamandalu Ubud on 2 Feb 2024
Dear Ms. Diah Avery,Thank you very much for your kind review and we are so glad to learn that you have a great experience stay at Kamandalu Ubud. We do hope to welcoming you back in the future.Sincerely,
Absolutely the nicest staff and hotel I’ve ever stayed at !!!!!
Tracy
Response from Management of Kamandalu Ubud on 10 Jan 2024
Dear Ms. Tracy,Thank you for kindly review and we are appreciated it.We are so glad to hear you have a great stay at Kamandalu Ubud. We do hope to welcoming you back in the future.Have a good day.Sincerely,
This hotel is all you need in Bali. Beautiful hotel with super nice staff and great breakfast. Thank you for your hospitality and amazing service
Bavand
Stayed 4 nights in Nov 2023
Response from Management of Kamandalu Ubud on 29 Nov 2023
Dear Mr. Bavand Hamidi,Thank you very much for your kind review. We are appreciated it. We are so glad to learn that you have a great experience stay at Kamandalu Ubud.We do hope to welcoming you back in the future.Sincerely,
Response from Management of Kamandalu Ubud on 18 Nov 2023
Dear Mr. Osama Alghamdi,Thank you for your kind review. We are appreciated it.We so glad to learn that you have a great experience stay at Kamandalu Ubud. Have a good daySincerely,
Response from Management of Kamandalu Ubud on 30 Nov 2023
Dear Ms. Paulina Samolewicz,Thank you for your 5 rating on Expedia. We are appreciated it. We do hope to welcoming you back in the future.Have a good day
Response from Management of Kamandalu Ubud on 16 Oct 2023
Dear Ms. Stacy Mutrynowski,Thank you very much for your rating. We are appreciated it. We are so learn you have a great experience stay at Kamandalu ubud. We do hope to welcoming you back in the future.Sincerely,
Response from Management of Kamandalu Ubud on 14 Oct 2023
Dear Mr. Jason Ebanks,Thank you for your kind 5 rating. We are appreciated it.We are so learn that you have a great experience at Kamandalu Ubud.We do hope to welcoming back you again in the future.Sincerely,
The stay was excellent, although there are two points I would raise to the hotel management to make our stay better. The front desk wouldn’t book outside taxis for is, which would be usual in other hotels and the room was checked while we were still packing and before the checkout time, this would be done when the guests are checking out not when they are in the room, was quite awkward. Thanks, these are small points but can help the hotel be better.
Adrian
Stayed 3 nights in Sep 2023
Response from Management of Kamandalu Ubud on 25 Sept 2023
Dear Mr. Adrian Hanratty,Thank you very much for kind review. We are appreciated it. We take seriously all constructive comments for our better services and quality. We do hope to welcoming you back in the future.Have a good day
8/10 Good
Sarah
Travelled with partner
21 Sept 2023
Liked: Staff & service
Disliked: Amenities
The property itself was very lush and green. It is beautiful to walk around. The pool suite was wonderful. We liked the pool and the inside of the suite itself quite a lot. The staff is helpful and kind. However- this place is in desperate need of an upgrade and facility renovations. What you see on Instagram is not reality. The overall aesthetic is lacking the taste level is questionable and the cliental is low budget.
Sarah
Stayed 1 night in Sep 2023
Response from Management of Kamandalu Ubud on 22 Sept 2023
Dear Ms. Sarah Leamon,Thank you for your kind review and we are appreciated it.We take seriously all constructive comments four better the product, service and quality. We do hope to welcoming you back in the future.
2/10 Terrible
Hazel
20 Sept 2023
This is the worst hotel experience i have ever had. We booked a villa which provided afternoon tea. And my husband and I had it but my parents didn’t. We both GOT FOOD POSITIONING. we ate ceviche and juice there. We pretty sure it’s the food there gave us food positioning because my husband didn’t eat anything afterwards. And we both still got the same symptoms such as diarrhea, vomit and chill etc.
I told the staff there and they just kept saying it’s not their food problem. They even kept saying it’s the food we ate outside were not clean. But we kept telling them the same story that the food we ate outside was at a cooking class and no one had problem.
Turn out, we didn’t get any response and they just left at the check out. I DEFINITELY DONT RECOMMEND TO STAY HERE. Because the food here is not clean.
Hazel
Stayed 1 night in Sep 2023
Response from Management of Kamandalu Ubud on 20 Sept 2023
Dear Ms. Hazel Wong,Thank you for your feedback and rating.We take seriously all constructive comments for our better services and quality in the future. Our manager had met you this morning and explained our investigated of food at our kitchen. The foods are processed our standard procedure before serve to all guests.
Response from Management of Kamandalu Ubud on 17 Sept 2023
Dear Mr. Eric Theisen,Good afternoon. We are appreciated you have submitted 5 stars rating on Expedia. We are so glad to learn that you have a great experience at Kamandalu UbudThank you very much for your time and feedback.
Such a beautiful property, staff was WONDERFUL! ♥️
Rachael
Stayed 4 nights in Aug 2023
Response from Management of Kamandalu Ubud on 2 Nov 2023
Dear Ms. Rachael Norton,Thank you for your kind review and rating. We are appreciated it. We are learn you have a great experience stay at Kamandalu Ubud. We do hope to welcoming you back in the future.Sincerely,
The property was amazing and the staff were incredible. i fully recommend the property for your next stay!
Evie
Stayed 3 nights in Aug 2023
Response from Management of Kamandalu Ubud on 29 Aug 2023
Dear Ms. Evie,Thank you for your kindly review.We are so glad to hear you have a great experience at Kamandalu Ubud.We do hope to welcoming you back in the future.
10/10 Excellent
William
28 Aug 2023
William
Stayed 2 nights in Aug 2023
Response from Management of Kamandalu Ubud on 17 Sept 2023
Dear Mr. William Lee,Good afternoon. We are appreciated you have submitted 5 stars rating on Expedia. We are so glad to learn that you have a great experience at Kamandalu UbudThank you very much for your time and feedback.
10/10 Excellent
Nancy, Las Vegas
25 Aug 2023
Nancy
Stayed 2 nights in Aug 2023
Response from Management of Kamandalu Ubud on 15 Sept 2023
Dear Ms. Nancy Gonzalez,Thank you for your kind 5 rating, we are appreciated it.Have a good day
10/10 Excellent
Aditya
12 Aug 2023
Aditya
Stayed 3 nights in Aug 2023
Response from Management of Kamandalu Ubud on 4 Sept 2023
Dear Mr. Aditya,Thank you for 5 stars review. We are appreciated it.Have a nice day
6/10 Okay
Jenan
Travelled with family
5 Aug 2023
Liked: Cleanliness, room comfort
Not a 5 star hotel
The best thing of this hotel is the landscape. Check in was bit slow. They offered welcome drink with a wet wipe! For a five star hotel a cold towel should be provided. The lobby was hot...No fans. Room was spacious and nicely designed. The bed is nice but the floor is broken. The sliding window doesn't close well and there is a space where insects and lizards can come inside. The bathroom is big but in need of immediate renovation. The outdoor shower is nice.
The property needed more care. So many places are abandoned and it's hard to find the staff when you need help for direction. Most of the staff's English is poor....Although they are kind and trying their best to help when you ask them but they look over tired. They look trainees not professional.
The main pool area is ok but the food took ages to arrive. The infinity pool was cold and the floating breakfast was generous.
The staff at the Indonesian restaurant were kind but need more training.
No daily programs or anything you expect from a 5 star hotel.
This hotel should be 3 star NOT 5. For the room price I paid I expected much much more from this hotel.
Sorry...I will find other place to stay in if I visit Ubud in the future.
The best thing was the massage at the jungle with the swing.
Jenan
Stayed 2 nights in Jul 2023
Response from Management of Kamandalu Ubud on 5 Aug 2023
Dear Ms. Jenan,Thank you very much for your feedback and we are appreciated it.We really regret to learn that you have inconvenience experience during stay at Ubud Chalet. We take seriously all constructive comments for our better the product, service and quality for the future. We do hope have chance to welcoming you back in the future.
Response from Management of Kamandalu Ubud on 6 July 2023
Dear Mr. Chi Pang Fong,Thank you for your kind review and we are glad to hear you have good experience at Kamandalu Ubud.We hope to welcoming back you in the futureHave a nice day
Amazing place to stay, fantastic staff, very welcoming and helpful
Alan
Stayed 7 nights in Jun 2023
Response from Management of Kamandalu Ubud on 6 July 2023
Dear Mr. Alan Coller,Thank you for your kind review and we are glad to hear you have a great experience at Kamandalu Ubud.We hope to welcoming back you in the futureHave a good day
Response from Management of Kamandalu Ubud on 21 June 2023
Dear Mr. Mohammad,Thank you for your kind review.We apologize to inform you that hot tub is only available at Three Bedroom Pool Villa. Each villa have a bathtub and heated water. We take seriously all constructive comments for our better the service and quality.Thank you
Wonderful stay with amazing staff and service, great views, perfect bed with absolute rest, privacy and immediate response of all team members, wonderful couples getaway, honeymoon, anniversary or any celebration!
Ricardo
Stayed 2 nights in Jun 2023
Response from Management of Kamandalu Ubud on 16 June 2023
Dear Mr. Ricardo,Thank you for your kind review and we are appreciated it.We are so glad to learn that you have a great stay at Kamandalu Ubud. We do hope to welcoming back you in future.Thank you
Response from Management of Kamandalu Ubud on 14 June 2023
Dear Mr. Chris,Thank you for your kindly review and we are appreciated it. We are so learn you have a great stay at Kamandalu Ubud. We do hope to welcoming you back in the future.Have a good day.
It was a perfect stay
Even though we were not upgraded, they offered us the dinner which was perfect and very nice of them.
Perfect staff, perfect stay, perfect atmosphere.Thank you
FRANCK
Stayed 1 night in Jun 2023
Response from Management of Kamandalu Ubud on 13 June 2023
Dear Mr. Frank,Thank you for your kind review and we are appreciated. We are glad to learn you have a great experience.We do hope to welcoming you back in future.Thank you
Response from Management of Kamandalu Ubud on 1 June 2023
Dear Ms. Cassandra,Thank you for your kind review. We are appreciated it.We are so glad to learn you have a great experience at Kamandalu Ubud. We do hope to welcoming you back in the future.
10/10 Excellent
Thrivedi
29 May 2023
Thrivedi
Stayed 3 nights in May 2023
Response from Management of Kamandalu Ubud on 20 June 2023
Dear Thrivedi,Thank you for your kind star review. We are appreciated it. We hope you have a great experience.Have a good day
Beeutiful landscape and foliage variety, individual villas type of rooms makes it special.
Bharat
Stayed 4 nights in May 2023
Response from Management of Kamandalu Ubud on 25 May 2023
Dear Mr. Bharat Gohill,Thank you very much for your kind review. We are so glad to learn that you have a great stay at Kamandalu Ubud.We do hope to welcoming you back in future.Have a good day
10/10 Excellent
Taranbir
18 May 2023
Taranbir
Stayed 3 nights in May 2023
Response from Management of Kamandalu Ubud on 7 June 2023
Thank you for your kind review. We do appreciated it. We are so glad to learn you have a great experience stay at Kamandalu Ubud.Have a good day.
10/10 Excellent
Aisling
15 May 2023
Aisling
Stayed 3 nights in May 2023
Response from Management of Kamandalu Ubud on 16 May 2023
Dear Ms. Aisling Sweeney,Thank you for your kind review and we are so glad to learn that you have a great stay at Kamandalu Ubud.Have a great stay.
10/10 Excellent
Jie
23 Apr 2023
Jie
Stayed 4 nights in Apr 2023
Response from Management of Kamandalu Ubud on 16 May 2023
Dear Mr. Jie Du,Thank you for your kind review and we are so glad to learn that you have a great stay at Kamandalu Ubud.Have a good day.
My husband and I stayed in Kamandalu's Chalet room. The room was beautiful and well-kept. The cleaning crew was excellent! They cleaned our room in the morning and prepped our room at night (let the mosquito drapes down).
They offered the best breakfast buffet we've ever had. They had a large variety and always kept the food fresh.
The morning free yoga is a must! Aside from the beautiful scenery, each instructor provided a little peace and magic to our day.
I love how the resort offered many relaxation spots, from hanging swings in the spa's quiet area to picture-perfect lounge areas.
Keep in mind that this resort is slightly far from Ubud's art center, which is perfect for a relaxing time but not so much for exploring Ubud. They did offer free shuttles throughout the day to the Art Center, which worked perfectly for us.
One notable thing we noticed is that many of the resort's guests were repeat guests. This demonstrated the resort's commitment to quality customer service and property care.
Araceli
Response from Management of Kamandalu Ubud on 19 Apr 2023
Dear Ms. Araceli Campanella,Thank you very much for your kind review.We are so glad to hear that you have a great stay at Kamandalu Ubud. We do hope to welcoming you back in the future.Have a nice day
What an amazing, mind blowing place, peaceful and the staff is so nice!
Eduardo
Stayed 3 nights in Mar 2023
Response from Management of Kamandalu Ubud. on 13 Apr 2023
Dear Mr. Eduardo Falleta,Thank you for your choosing Kamandalu Ubud and kind review. We are so glad to learn that you have a great stay with us.We do hope to welcoming you back in the future.Thank you
10/10 Excellent
JUNGMIN
6 Apr 2023
JUNGMIN
Stayed 4 nights in Apr 2023
Response from Management of Kamandalu Ubud on 1 May 2023
Dear Jungmin Lee,Thank you for your kindly review. We appreciated it and we are so glad to learn that you have a great experience at Kamandalu Ubud.We do hope to welcoming you back in the future.Have a good day
10/10 Excellent
Matthias
28 Mar 2023
Matthias
Stayed 4 nights in Mar 2023
Response from Management of Kamandalu Ubud on 19 Apr 2023
Dear Mr. Matthias Rosenberger,Thank you for your kind review. We appreciated it.We are so glad to hear that you have a good experience at Kamandalu Ubud.We do hope welcoming you in the future.Have a good day. Thank you
Amazing. But one of the staff at breakfast refused to serve us water so we had to get our water by ourself from the buffet.
mohammad
Stayed 1 night in Mar 2023
Response from Management of Kamandalu Ubud on 10 Mar 2023
Dear Mr. Mohammad Alkhiyami,Thank you for your kindly review.We really regret to learn that you have inconvenience experience during breakfast. We take seriously all constructive comments for our better the service and quality. We do hope to welcoming you back in the future.Have a good day
This is one on the best hotels I have been with my family ever.
The concept, villas within a Balinese town make it beautiful.
The hotel staff is very very nice and polite. They are always looking to make your stay as much pleasant as posible, and there ara a lot of small details along your any that will make you fill more and more comfortable.
If you like yoga, I hardy recommend y the to visit the Yoga pavilion early in the morning it is just magic.
Jose
Stayed 5 nights in Dec 2022
Response from Management of Kamandalu Ubud on 18 Jan 2023
Dear Mr. Jose,Thank you for your kindly feedback. We appreciated it. We are so glad to learn that you have a great stay at Kamandalu Ubud.We do hope to welcoming you back in the future.Have a good day,
10/10 Excellent
Charles
1 Jan 2023
Charles
Stayed 9 nights in Dec 2022
Response from Management of Kamandalu Ubud on 18 Jan 2023
Dear Mr. Charles,Thank you very much for your kindly feedback. We appreciated it. We do hope welcoming you in the future.Have a good day
The hotel is not overstated, and has great energy. Staff really friendly and cute - other guests nice too. Some really great views, fantastic free yoga and an amazing spa in the forest. Also love Ubud - very spiritual and artistic area. Traffic a grind but that's the whole of Bali for you, especially at xmas
Robert
Response from Management of Kamandalu Ubud on 4 Jan 2023
Dear Mr. Noriyuki,Thank you for your kindly feedback and we are so glad to learn that you have a great stay at Kamandalu Ubud.We do hope to welcoming you back in the future.Have a good day