Outdoor pool, open 7:00 AM to 9:00 PM, pool umbrellas, pool loungers
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Reviews of Oaks Casuarina Santai Resort

4.5 out of 5
Oaks Casuarina Santai Resort
9 Dianella Drive, Casuarina, NSW

Reviews

9.0

Wonderful

Rating 10 - Excellent. 375 out of 625 reviews" "
Rating 8 - Good. 198 out of 625 reviews" "
Rating 6 - Okay. 32 out of 625 reviews" "
Rating 4 - Poor. 14 out of 625 reviews" "
Rating 2 - Terrible. 6 out of 625 reviews" "

9.4/10

Cleanliness

8.8/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Chuen Yan

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Not wheelchair friendly which made it a little inconvenient pulling luggage with wheels around. Other than that, perfect getaway for a few days.
Stayed 3 nights in Mar 2024
Response from Guest Relations on 17 Mar 2024
Dear Chuen,Thank you for taking the time to review your stay with us. We appreciate your feedback in regard to luggage, however are delighted to hear that you enjoyed the rest of your stay.Kind regards,

10/10 Excellent

Anthony

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
It’s like a hidden oasis, and the restaurant Spiced Den the food was amazing.
Stayed 1 night in Mar 2024
Response from Guest Relations - Oaks Casuarina Santai Resort on 14 Mar 2024
Dear Anthony,Thank you for taking the time to review your stay with us.We appreciate your positive feedback and look forward to an opportunity to welcome you back soon.Kind regards,Guest Relations

10/10 Excellent

Kirra

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
had a lady at reception tell me I need a physical bank card to put down a deposit and was unable to use my phone. thankfully I was only 20mins away from home and was able to call my sister to bring me hers as I’m waiting on a new card. when I got back with the card I had a different lady who told me I could use my phone, which worked. what a waste of my time and sisters time / petrol. other than that the place was amazing
Stayed 1 night in Feb 2024
Response from Guest Relations - Oaks Casuarina Santai Resort on 15 Feb 2024
Dear Kirra,Thank you for taking the time to review your stay with us.We appreciate the positive feedback you have left and do apologise for the miscommunication between our staff. We will pass this on for further training.We hope to have an opportunity to welcome you back soon.Kind regards,Guest Relations

10/10 Excellent

Graham

Stayed 2 nights in Jan 2024
Response from Guest Relations - Oaks Casuarina Santai Resort on 23 Jan 2024
Dear Graham,Thank you for your positive rating of our resort.We hope to welcome you back soon.Kind regards,Guest Relations

10/10 Excellent

Donald

Liked: Cleanliness, amenities, property conditions & facilities
Airy feeling with large pool.
Stayed 3 nights in Jan 2024
Response from Guest Relations - Oaks Casuarina Santai Resort on 19 Jan 2024
Dear Donald,Thank you for your positive review of our resort.We hope to welcome you back soon.Kind regards,Guest Relations

10/10 Excellent

Brook

Stayed 5 nights in Jan 2024
Response from Guest Relations - Oaks Casuarina Santai Resort on 1 Feb 2024
Dear Brook,Thank you for your positive rating of our resort!We hope to welcome you back soon.Kind regards,Guest Relations

6/10 Okay

Serena

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Plentiful room in the Studio Courtyard. Room was tastefully decorated and fresh . . And ...very clean . I gave a 3 ⭐ for communication due to despite asking for and being given a late ch
Stayed 1 night in Jan 2024
Response from Guest Relations on 10 Jan 2024
Dear Serena,Thank you for taking the time to review your stay with us.We are saddened to hear that your experience did not live up to your expectations. Unfortunately, we are unable to see the rest of your review.We do hope to have an opportunity to welcome you back and improve on this. Kind regards,Guest Relations

2/10 Terrible

Renee

I was given a disabled room which flooded water all over the bathroom floor. I’d asked for a refund or to be refunded for 1 night stay but nothing was done.
Stayed 2 nights in Jan 2024
Response from Guest Relations on 10 Jan 2024
Dear Renee,Thank you for your review.Please be advised that the room type you have booked, a Studio Courtyard, is advertised to come with either a spa bath or shower only. Your room was one of the shower only apartments.However, as a good-will gesture you did receive compensation for the inconvenience that has occurred by this. We are saddened to see that after this, you still felt the need to leave a untruthful review about your stay.We hope to have an opportunity to welcome you back and improve on your experience.Kind regards,Guest Relations

10/10 Excellent

Allison

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful property with awesome pool and facilities. Restaurant is great and well worth checking out
Stayed 2 nights in Dec 2023
Response from Guest Relations - Oaks Casuarina Santai Resort on 5 Jan 2024
Dear Allison,Thank you for taking the time to review your stay with us.We appreciate the positive feedback you have left and look forward to welcoming you back soon.Kind regards,Guest Relations

10/10 Excellent

RANDI

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Felt like I was on an overseas holiday. Steps to grocery, dining and the beach. Pool was fantastic too.
Stayed 2 nights in Dec 2023
Response from Guest Relations - Oaks Casuarina Santai Resort on 2 Jan 2024
Dear Randi,Thank you for taking the time to review your stay with us.We appreciate the positive feedback you have left and look forward to welcoming you back soon.Kind regards,Guste Relations

8/10 Good

Jill

Liked: Cleanliness, property conditions & facilities
Very quiet and pool was great. We had a room which required us to use 2 lifts 2 walkways and lots stairs to gain room access from car park. Found that a bit much with luggage….we are old folk! Guess hotel didn’t know that though so next time will put in request for more accessible room…room was clean and spacious ..
Stayed 2 nights in Dec 2023
Response from Guest Relations - Oaks Casuarina Santai Resort on 23 Dec 2023
Dear Jill,Thank you for taking the time to review your stay with us.We appreciate the positive feedback you have left.Please do not hesitate to request a more accessible room for your next stay with us.Kind regards,Guest Relations

10/10 Excellent

MAREE

Liked: Cleanliness, room comfort
Great location for everything
Great location. Can walk to the beach, walk to Coles and restaurants and a heap of tourist locations within a short drive. Great place to stay 😁
Stayed 1 night in Dec 2023
Response from Guest Relations - Oaks Casuarina Santai Resort on 22 Dec 2023
Dear Maree,Thank you for taking the time to leave a positive review of your stay with us.We appreciate the lovely comments and hope to welcome you back soon!Kind regards,Guest Relations

8/10 Good

Leanne

Liked: Cleanliness, amenities, property conditions & facilities
I only gave the overall rating of 4 stars because of the layout of the resort it was a bit difficult to find my room even after directions and a map I got lost several times and I had to use multiple lifts with many bags and with many stairs and pool gates to contend with I was quite exhausted by the time I got to my room but everything else was 10 out of 10 especially reception and housekeeping staff.
Stayed 4 nights in Nov 2023
Response from Guest Relations - Oaks Casuarina Santai Resort on 12 Nov 2023
Dear Leanne,Thank you for taking the time to review your stay with us.We appreciate the positive feedback you have left about our team and are delighted to hear you enjoyed your stay.We apologise for any inconvenience caused finding your room in the building. If you wish to return, we recommend booking a Studio Apartment instead.Kind regards,Guest Relations

8/10 Good

Annette

Liked: Cleanliness, property conditions & facilities
It was nice for a relaxing short getaway.
Stayed 2 nights in Nov 2023
Response from Guest Relations - Oaks Casuarina Santai Resort on 7 Nov 2023
Dear Annette,Thank you for taking the time to review your stay with us.We are delighted to see you had a relaxing time at the resort and look forward to welcoming you back soon.Kind regards,Guest Relations

10/10 Excellent

Neil

Liked: Cleanliness, room comfort
Short Break
3dsys of relaxation
Stayed 3 nights in Oct 2023
Response from Guest Relations - Oaks Casuarina Santai Resort on 30 Oct 2023
Dear Neil,Thank you for taking the time to review your stay with us.We are thrilled to see you had a relaxing time at the resort and hope to welcome you back soon.

10/10 Excellent

Jacqueline

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Lovely, large room (studio with pool entrance) with everything we needed inside. Delicious and quick room service from on site Thai restaurant. Kids loved that we could swim until 9pm in the heated pool and lovely large spa. Wished we could have stayed longer.
Stayed 1 night in Sep 2023
Response from Guest Relations - Oaks Casuarina Santai Resort on 25 Sept 2023
Dear Jacqueline,Thank you for taking the time to review your stay with us.We appreciate the lovely feedback you have left about your visit and the facilities. We look forward to welcoming you back to the resort soon.Kind regards,Guest Relations

6/10 Okay

Nishitha

Travelled with family
Liked: Property conditions & facilities
The bathroom had all mould over the tiles . The room smelled of strong chemical.
Stayed 3 nights in Sep 2023
Response from Guest Relations - Oaks Casuarina Santai Resort on 19 Sept 2023
Dear Nishitha,Thank you for taking the time to review your stay with us.Please accept our apologies for your stay not living up to your expectations. Rest assured your comments have been shared with the Housekeeping team for improvement.We do hope to have the opportunity to welcome you back and improve on your experience.Kind regards,Guest Relations

8/10 Good

Steve

Travelled with partner
Disliked: Property conditions & facilities
Rude staff on check in , property… pool broken , spa Broken .fridge in room so noisy we had to turn off at night to sleep
Stayed 3 nights in Sep 2023
Response from Oaks Santai Resort on 16 Sept 2023
Dear Steve,Thank you for taking the time to review your stay.If you would like to provide more detailed information from in regard to your experience, we would most appreciate it.This will allow us to investigate and correct where required.Thank you again for your effort in reviewing your stay.Kind regards,Guest Relations

8/10 Good

Yosuk

Liked: Cleanliness, room comfort
Stayed 2 nights in Sep 2023
Response from Guest Relations - Oaks Casuarina Santai Resort on 14 Sept 2023
Dear Yosuk,Thank you for taking the time to leave a positive review about your stay with us.We look forward to an opportunity to welcome you back soon.

8/10 Good

George

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful room, very quiet with ocean view. Only major problem was that the lift was out of commission for the duration of our stay, and it was the only lift on our side. There are three lifts on the other side. Good value for money. There are some dining options in Casuarina, but overall it is a bit quiet. I would try to stay in Kingscliff next time, although it may be much more expensive. We didn't try the restaurant in the resort, as it was closed on our free night, but it appeared to be very good and was certainly very popular.
Stayed 3 nights in Sep 2023
Response from Guest Relations - Oaks Casuarina Santai Resort on 14 Sept 2023
Dear George,Thank you for taking the time to review your stay with us.We appreciate the positive comments you have left about your stay, your room and the facilities. We hope to have the opportunity to welcome you back to the resort once our Lift Upgrades are finished.

4/10 Poor

Neil

Travelled with family and small children
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Firstly Expedia sold me on US dollars- deceitful- price basically doubled . Elevator out meaning 3 flights of stairs with no assistance.Spa broken . Heated pool broken , tiles dangerous along walkway ,no microwave ,key didn’t work second day Staff were all good but the stay was not what I expected from that chain of hotels
Stayed 2 nights in Sep 2023
Response from Guest Relations - Oaks Casuarina Santai Resort on 14 Sept 2023
Dear Neil,Thank you for taking the time to review your stay with us.Please accept my apologies that your overall experience did not live up to your expectations. I regret that we were unable to meet our high standards during your recent stay.Rest assured that your comments regarding the price have been passed onto the Expedia team to improve on. Please understand that neither the spa or pool were broken. Our spa extractor fan failed only days before your arrival and the pool was closed for chemical cleaning as part of routine maintenance in the building. We apologise for any inconvenience this may have caused.We do hope to have the opportunity to welcome you back and improve on your experience in the near future.

10/10 Excellent

D

Liked: Cleanliness, room comfort
Overnighter
We only stayed a night but it was most enjoyable and there was nothing we could say of negative nature about the venue.
Stayed 1 night in Sep 2023
Response from Guest Relations - Oaks Casuarina Santai Resort on 9 Sept 2023
Dear D,Thank you for taking the time to review your stay with us.We are happy to read you enjoyed your short time at the resort and look forward to an opportunity to welcome you back soon.Kind regards,Guest Relations

10/10 Excellent

Amanda

Liked: Cleanliness, room comfort
Stay here
Amazing room. Decor beautiful. Fabulous place.
Stayed 1 night in Sep 2023
Response from Guest Relations - Oaks Casuarina Santai Resort on 9 Sept 2023
Dear Amanda,Thank you for taking the time to review your stay with us.We are thrilled to hear you enjoyed your time at the resort and look forward to an opportunity to welcome you back soon.Kind regards,Guest Relations

8/10 Good

Edwina

Travelled with partner
Liked: Cleanliness
Disliked: Amenities
Property was good value and overall the stay was good. However not the greatest pool if you’re looking for a poolside break. Pool is outside but not heated, so no matter how hot the sun maybe it was too cold to swim. Similarly, the pool lacked sun (you’d be lucky to get one of the sunny seats!) and was not ‘relaxing’ to lay by when you have the cleaning staff vacuuming rooms constantly throughout the day with balcony doors wide open for everyone to hear them. Beds were terribly soft with us waking up with aching backs every morning. Lastly, the property does a lot on the cheap in terms of kitchen ammenities with not so much as a sponge given to you to wipe down your kitchen.
Stayed 7 nights in Aug 2023
Response from Guest Relations - Oaks Casuarina Santai Resort on 4 Sept 2023
Dear Edwina,Thank you for taking the time to review your stay with us.We are happy to see that you overall enjoyed your time at the resort.Please accept our apologise for the other mentioned issues, as mentioned previously, this has been shared with the relevant departments to look into.We hope to have the opportunity to welcome you back soon and improve on your experience.Kind regards,Guest Relations

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Room comfort
Stayed 2 nights in Aug 2023
Response from Guest Relations - Oaks Casuarina Santai Resort on 4 Sept 2023
Dear Guest,Thank you for taking the time to review your stay with us.Please do not hesitate to contact us directly if you wish to provide further information.Kind regards,Guest Relations

8/10 Good

Judith

Liked: Cleanliness, room comfort
We had a lovely stay and enjoyed a nice meal at Spice Den
Stayed 1 night in Aug 2023
Response from Guest Relations - Oaks Casuarina Santai Resort on 1 Sept 2023
Dear Judith,Thank you for taking the time to review your stay with us.We are thrilled to see that you had a great time with us and look forward to welcoming you back soon!Kind regards,Guest Relations

10/10 Excellent

Nicolle

Liked: Cleanliness, amenities, property conditions & facilities
Absolutely loved this place. If you want a place that makes you feel you are away in Bali or over seas id stay here. Beautiful rooms, so tidy, never been so happy with a hotel! Thank you and already looking forward to coming back and staying again! The price for the room Was excellent also!
Stayed 1 night in Aug 2023
Response from Guest Relations - Oaks Casuarina Santai Resort on 1 Sept 2023
Dear Nicolle,Thank you for taking the time to review your stay with us.We appreciate all the lovely comments you have left about our rooms and facilities at the resort.We look forward to welcoming you back soon!Kind regards,Guest Relations

8/10 Good

Noel

Travelled with partner
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
We love the property and the amenities but the lounge in our room was dirty and smelly. the bed mattress was also extremely uncomfortable.
Stayed 3 nights in Aug 2023
Response from Guest Relations - Oaks Casuarina Santai Resort on 15 Aug 2023
Dear Noel,Thank you for taking the time to leave a review about your stay.We are happy to read your positive comments and would like to express our apologies for the lounge and mattress in your room. This has now been passed on to the relevant department for further investigation.We look forward to welcoming you back soon.Kind regards,Guest Relations

10/10 Excellent

Faye

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Guest Relations - Oaks Casuarina Santai Resort on 15 Aug 2023
Dear Faye,Thank you for taking the time to leave such a positive review about your stay.We look forward to welcoming you back soon!Kind regards,Guest Relations

6/10 Okay

Elizabeth

Liked: Cleanliness
Lift out of action ,..toilet requied a plumber to come and repair it!!!
Stayed 2 nights in Aug 2023
Response from Guest Relations - Oaks Casuarina Santai Resort on 9 Aug 2023
Dear Elizabeth,Thank you for taking the time to review your stay with us.We are saddened to hear that your stay did not live up to your expectations. Please note that our Lift Refurbishment project is advertised everywhere online, however we do plan to have this completed within the next few weeks.As you will understand, things break down from time to time as part of wear & tear, however I am glad to see that a plumber was able to assist with the issue.We do hope to have the opportunity to welcome you back once our property upgrades have been completed and improve on your experience.Kind regards,Guest Relations

8/10 Good

Katrice

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
its like little Bali & good size rooms.
Stayed 1 night in Jul 2023
Response from Guest Relations on 8 Aug 2023
Dear Katrice, thank you for taking the time to review your stay with us. We appreciate the kind words you have left and look forward to an opportunity to welcome you back soon! Kind regards, Guest Relations

10/10 Excellent

Catherine

Stayed 1 night in Jul 2023
Response from Guest Relations - Oaks Casuarina Santai Resort on 11 Aug 2023
Dear Catherine,Thank you for your wonderful rating of our resort.We look forward to an opportunity to welcome you back soon!Kind regards,Guest Relations

8/10 Good

Genevieve

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We had a great stay! Robes in the room would be a good touch. We were sent on a bit of a maze to get to our room 321. We had to walk all around the hotel and got lost. Thankfully your lovely room attendant helped us find our room . It didn't make sense to send us this way at all...there was a stairwell right outside our door that leads to the front driveway and lobby.
Stayed 1 night in May 2023
Response from Guest Relations - Oaks Casuarina Santai Resort on 16 May 2023
Dear Genevieve,Thank you for taking the time to review your stay and leaving the lovely feedback.We will take on your notes regarding the directions to your room. If you wish to return, we recommend booking a Studio Apartment which is much easier to access.We look forward to welcoming you back.Kind regards,Guest Relations

8/10 Good

shaun

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We stayed for one night as we were travelling back home from further south. It was a lovely hotel would of loved to of stayed longer and use the facilities more. Only down side to the experience was the lift for our building was out of order and we had to use the stairs which was no big deal just a minor hindrance. Lovely place to stay!
Stayed 1 night in May 2023
Response from Guest Relations - Oaks Casuarina Santai Resort on 2 May 2023
Dear Shaun,Thank you for taking the time to review your stay with us.We appreciate the kind words you have left and look forward to an opportunity to welcome you back soon!Kind regards,Guest Relations

2/10 Terrible

Darren

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
This is our second visit. Unfortunately I took a tumble and broke my ankle only a few hours into our trip while walking down the stairs to the spa. I would love for you to consider giving us the 2 nights we missed out on. We are repeat customers and love the resort.
Stayed 2 nights in Apr 2023
Response from Guest Relations - Oaks Casuarina Santai Resort on 17 Apr 2023
Thank you for taking the time to review your stay with us.We are sorry to hear about the fall you had during your stay with us and hope you are well. As you know, we have already been in contact with your partner who has shared the details of the incident which was completely beyond our control.We wish you all the best in your recovery, please contact the property directly if you wish to discuss this further.We hope to get an opportunity to welcome you back for you to have a more positive experience.

10/10 Excellent

PATRICIA

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Apr 2023
Response from Guest Relations - Oaks Casuarina Santai Resort on 2 May 2023
Dear Patricia,Thank you for your wonderful review of our resort. We look forward to an opportunity to welcome you back soon!Kind regards,Guest Relations

10/10 Excellent

Merris

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Always a great stay here. Rooms are clean. Staff are friendly and helpful.
Stayed 4 nights in Mar 2023
Response from Guest Relations - Oaks Casuarina Santai Resort on 21 Mar 2023
Dear Merris,Thank you for taking the time to review your stay with us.We are thrilled to see that you enjoyed your time at the resort and look forward to welcoming you back soon.Kind regards,

10/10 Excellent

Kate

Travelled with family
Liked: Cleanliness, property conditions & facilities
Great size room, pool view was lovely and calming with water feature sound. Really lovely
Stayed 1 night in Mar 2023
Response from Guest Relations - Oaks Casuarina Santai Resort on 12 Mar 2023
Dear Kate,Thank you for your 5/5 star review, we are thrilled to hear that you enjoyed your stay and appreciate the kind words you have left.Best regards,Guest Relations

8/10 Good

Rosemary

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Mar 2023
Response from Guest Relations - Oaks Casuarina Santai Resort on 30 Mar 2023
Dear Rosemary,Thank you for taking the time to review your stay with us.We appreciate the positive rating you have left and look forward to an opportunity to welcome you back soon.Kind regards,

10/10 Excellent

Justin

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Nice rooms
Stayed 2 nights in Mar 2023
Response from Guest Relations - Oaks Casuarina Santai Resort on 12 Mar 2023
Dear Justin,Thank you for your 5/5 star review, we are thrilled to hear that you enjoyed your stay.Kind regards,Guest Relations

8/10 Good

Jon

Business traveller
Liked: Cleanliness, room comfort
Great atmosphere and welcoming staff
Great experience as always. Welccoming staff and a great atmosphere. Only item was the lift was out of order and being on leave 3 with multiple stair cases was not enjoyable.
Stayed 1 night in Mar 2023
Response from Guest Relations - Oaks Casuarina Santai Resort on 7 Mar 2023
Dear Jon,Thank you for taking the time to review your stay with us.We appreciate the kind words about our resort and staff.Please accept our apologies regarding the elevator being out of order. To prevent this in the future, we are planning on replacing this Lift later this year.We hope to get the opportunity to welcome you back soon.

10/10 Excellent

Michael

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Feb 2023
Response from Guest Relations - Oaks Casuarina Santai Resort on 21 Mar 2023
Dear Michael,Thank you for your amazing 5/5 star review of our resort.We hope to welcome you back soon.Kind regards,

8/10 Good

Laura

Response from Guest Relations - Oaks Casuarina Santai Resort on 7 Nov 2023
Dear Laura,Thank you for taking the time to review your stay with us.We are delighted to see you enjoyed your stay with us and look forward to welcoming you back soon.Kind regards,Guest Relations

10/10 Excellent

Lyndall

Liked: Cleanliness, amenities, property conditions & facilities
Response from Guest Relations - Oaks Casuarina Santai Resort on 7 Nov 2023
Dear Lyndall,Thank you for taking the time to review your stay with us.We are delighted to see you enjoyed your stay with us and appreciate the positive rating you have left. We look forward to welcoming you back soon.Kind regards,Guest Relations

8/10 Good

Jessie

Response from Guest Relations - Oaks Casuarina Santai Resort on 7 Mar 2023
Dear Jessie,Thank you for you positive review of our resort.

10/10 Excellent

Andrei

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
It was very nice!
Response from Guest Relations - Oaks Casuarina Santai Resort on 9 Jan 2023
Dear Andrei,Thank you for your 5/5-star rating, we are thrilled to hear that you enjoyed your stay.

8/10 Good

Susanne

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
We enjoyed the feel of the accomodation the pool area was nice. Everything seemed clean. A little disappointing unable to access TV or movies as we just wanted to chill in the evening but otherwise very good .
Stayed 3 nights in Dec 2022
Response from Guest Relations - Oaks Casuarina Santai Resort on 9 Jan 2023
Dear Susanne,Thank you for taking the time to review your recent stay with us.We are glad to hear that you enjoyed your stay and our facilities overall.Please accept our apologies regarding the TV issues you have experienced during your time here, we understand this may have impacted your stay.Thanks again for your time, we hope to welcome you back soon.

10/10 Excellent

Ian

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Dec 2022

10/10 Excellent

Cassie

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Nov 2022

10/10 Excellent

Kylie

Liked: Cleanliness, amenities
Stayed 2 nights in Nov 2022