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Reviews of Itara Apartments

Itara Apartments
1-15 Sporting Drive, Thuringowa Central, QLD

Reviews

9.2

Wonderful

Rating 10 - Excellent. 179 out of 269 reviews" "
Rating 8 - Good. 74 out of 269 reviews" "
Rating 6 - Okay. 14 out of 269 reviews" "
Rating 4 - Poor. 1 out of 269 reviews" "
Rating 2 - Terrible. 1 out of 269 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Jeremy

Liked: Cleanliness, property conditions & facilities
Lovely location on the river.
Stayed 2 nights in Mar 2024
Response from Itara Apartments on 31 Mar 2024
Thank you for your fantastic review Jeremy.

10/10 Excellent

Jacqualine

Liked: Cleanliness, amenities, property conditions & facilities
My apartment had a view of Ross River, with direct access to the Riverwalk and its lagoons. Great location with shopping, access to buses and taxis some 400 metres away. Would recommend a stay here.
Stayed 5 nights in Jan 2024
Response from Itara Apartments on 28 Jan 2024
Thank you for your review. We are glad to hear your enjoyed your stay and the area. We hope to welcome you back to the property in the future.

10/10 Excellent

Paul

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 6 nights in Dec 2023
Response from Itara Apartments on 10 Dec 2023
Thank you for your 5 out of 5 review Paul.Hope to have you stay again in the future.

8/10 Good

Debra

Liked: Cleanliness, room comfort
Great location
Great location, shopping, restaurants, recreational. We stayed in a studio for a 2 night stay had great views over the river, it was quiet & the bed was very comfy. Would recommend.
Stayed 2 nights in Nov 2023
Response from Itara Apartments on 21 Nov 2023
Thank you for your review Debra. We are glad to hear your enjoyed your stay and the area. We hope to welcome you back to the property in the future.

8/10 Good

Stacy

Liked: Property conditions & facilities
Stayed 4 nights in Nov 2023
Response from Itara Apartments on 20 Nov 2023
Thank you for your review. We hope to welcome you back to the property in the future.

10/10 Excellent

Andrew

Business traveller
Liked: Cleanliness, room comfort
Stayed 2 nights in Oct 2023
Response from Itara Apartments on 20 Nov 2023
Thank you for your review. We hope to welcome you back to the property in the future.

8/10 Good

Kitty

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Parking underground
Stayed 2 nights in Aug 2023

6/10 Okay

Rochelle

Disliked: Cleanliness, property conditions & facilities
Apartment in poor condition. Toilet seat fell off; curtains mouldy. Not pleasant.
Stayed 2 nights in Jul 2023
Response from Itara Apartments on 17 Aug 2023
Hi RochelleWe are sorry to hear we missed the mark for your recent stay. This has been passed onto to our housekeeping team and for any future stays please let us know of the issues straight away and we can have a team member attend to rectify these for you at the time.Thanks

10/10 Excellent

Richard

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Clean well maintained, good quality spacious, great walking area around the property
Stayed 2 nights in Jul 2023
Response from Itara Apartments on 17 Aug 2023
Thank you for your wonderful review Richard.We look forward to having you stay with us again in the future.

10/10 Excellent

Shiela Ann, Glenella

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Big, spacious and clean apartment. The best stay we had so far. Location is great too as it is only walking distance to the lagoon and library. Has a cafe nearby, which is great after a short walk around the riverway. I highly recommend this place.
Stayed 2 nights in May 2023
Response from Itara Apartments on 12 May 2023
Thank you for your amazing review Shiela.We are very blessed with our location here at river way and glad you could enjoy all it had to offer.We look forward to welcoming you back to the property in the future :)

10/10 Excellent

Tom

Travelled with family
Liked: Cleanliness, property conditions & facilities
Great location Pools at your door step Great views Roomy apartment Secure parking
Response from Itara & Jacana on 17 Dec 2022
Hi Tom,We are please to hear you enjoyed your stay with us. We hope to see you again.Itara & Jacana Apartments

6/10 Okay

Eleanor

Travelled with partner
Disliked: Amenities
I liked the location of the property right next to the Ross River. I didn’t like the condition of the unit. The floor covers looked dirty and there were a lot of wear and tear. For the eight days stay, we received one cleaning session but even the carpet weren’t vacuumed properly. For a one bedroom unit with an average charge of over A$150 per night, I think it is quite overpriced.
Response from Itara Apartments on 12 Dec 2022
Thank you for your feedback. We have taken it on board and will discuss with staff.

10/10 Excellent

Darcy

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Roomy, location, parking, modern
Stayed 2 nights in Oct 2022
Response from Itara Apartments on 12 Dec 2022
Thank you for your feedback Darcy. We hope to welcome you back to the property in the future.

8/10 Good

Rhonda

Liked: Amenities, property conditions & facilities
Stayed 2 nights in Sep 2022

10/10 Excellent

Sam

Travelled with group
Liked: Cleanliness, room comfort
Great place to stay
Went up to watch the cricket great location, heaps of room, great staff would definitely stay again
Stayed 2 nights in Sep 2022
Response from Reception on 6 Sept 2022
Hi Sam, we are delighted you enjoyed your stay with us and hope to accommodate you soon.

10/10 Excellent

Cheryl

Travelled with family
Liked: Cleanliness, property conditions & facilities
Large well maintained unit. Lovely view of the river and close to shopping centres.
Stayed 2 nights in Jul 2022
Response from Reception on 2 Aug 2022
Hi Cheryl, thank you so much for the lovely review. We are glad you enjoyed your stay and the view from your room.

10/10 Excellent

don

Stayed 4 nights in Jul 2022
Response from Reception on 2 Aug 2022
Hi Don, Thank you for your generous review.

8/10 Good

Peter

Travelled with family
Liked: Cleanliness, room comfort
Stayed 2 nights in Jul 2022
Response from Reception on 2 Aug 2022
Hi Peter, we are glad you enjoyed your stay with us.

8/10 Good

Kylie

Travelled with partner
Liked: Property conditions & facilities
The property is located in a quiet location overlooking the river. We stayed in a 2 bedroom unit that was very spacious and well equipped. My only complaint would be that my doona (no cover on it) had several stains on it, not sure why anyone would think this is ok to put on a guests bed.
Stayed 7 nights in Jun 2022
Response from Reception on 2 Aug 2022
Hi Kylie, we are glad you enjoyed your stay with us. we appreciate your feedback and will pass your concerns onto housekeeping.

10/10 Excellent

Anh Khanh

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
This property is absolutely one of the best holiday accommodation for our north QLD trip, easy parking, nice and modern apartment. Would recommend to our friends to book at this property
Stayed 3 nights in Jun 2022
Response from Reception on 2 Aug 2022
Hi Anh Khanh, we are glad you enjoyed your stay with us and hope to accommodate you in the future. Thank you for your wonderful review

10/10 Excellent

Susannah

Business traveller
Liked: Amenities, property conditions & facilities
Clean, crisp rooms. Beautiful location. Pleasant staff and great parking. I didn't want to leave. Will definitely choose this motel as my first preference whenever I visit Townsville again.
Stayed 7 nights in May 2022
Response from Reception on 2 Aug 2022
Hi Susannah, We are delighted you enjoyed your stay with us and would love to welcome you back in the future. Thank you for the amazing review.

6/10 Okay

Susanne

Liked: Cleanliness
Stayed 4 nights in May 2022

10/10 Excellent

Kerri

Liked: Cleanliness, amenities, property conditions & facilities
Spacious and comfortable apartment.
Stayed 10 nights in May 2022

8/10 Good

Steven

Travelled with family
Liked: Amenities, property conditions & facilities
Lovely view and the property surrounds were very nice but the apartment itself wasn't very clean which was disappointing.
Stayed 2 nights in Jan 2022

6/10 Okay

Michael

Stayed 2 nights in Nov 2021

10/10 Excellent

Raymond

Travelled with family
Liked: Cleanliness, amenities
the family just love it, will stay there again
Stayed 2 nights in Dec 2021

2/10 Terrible

richard

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Nothing the management was rude Rooms where unclean would not recommend the place
Stayed 7 nights in Nov 2021
Response from Management on 28 Nov 2021
Richard Thank you for your Comments always good to get feedback However you forgot to mention that your room was evicted for shouting profanities from the Balcony Or that your workers punched a hole in the wall But don’t worry I will be sure to pass this information on to all my colleges in the Accommodation and Construction industries

8/10 Good

John

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Clean, great location, great facilities in lovely surrounds
Stayed 5 nights in Sep 2021

8/10 Good

Tiana

Stayed 2 nights in Jul 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities
Staff were friendly,check in was easy,great view of the river,all amenities close by were thoroughly enjoyed by my children, definitely staying again.
Stayed 2 nights in Jul 2021

6/10 Okay

Verified traveller

Travelled with family
Liked: Amenities
Disliked: Cleanliness
It’s where I want and need fir location.
Stayed 4 nights in Jul 2021

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
property was great value for money I will definitely recommended and would go back and stay there again
Stayed 2 nights in Jun 2021
Response from Deirdre Duty Manager on 10 July 2021
Thank you very much for taking the time to complete this review and for your comments. We look forward to welcoming you back in the not too distant future

10/10 Excellent

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Jun 2021
Response from Deirdre on 10 July 2021
Hi - thanks so much for your review and our 5 out of 5 score - we do appreciate it

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, room comfort
Good location
Great location good size rooms and close to main road
Stayed 10 nights in May 2021
Response from Deirdre on 10 July 2021
Many thanks for taking the time to complete this review - we really appreciate all feedback we are given We hope to welcome you back in the not too distant future

8/10 Good

Callum

Business traveller, Travelled with family
Liked: Cleanliness, room comfort
Great stay for a number of a weeks
Great communication from the staff before we even checked-in. We were arriving late in the evening so the after hours locker had our keys and all the info we needed. Units were really big with huge bathrooms. Only downside were the smokers on lower levels, their cigarette smoke blew into our unit when the balcony doors were open. Meant we had to have our doors closed most of the time.
Stayed 28 nights in May 2021
Response from Deirdre Meyer on 10 July 2021
Hi Callum - many thanks for taking the time to complete this review - we appreciate all feedback provided and please accept our apologies for the smokers on the lower levels - we are currently reviewing some signage to assist with this issue. Thank you for your kind comments about our team members and the size of our apartments and we hope to see you again in the not too distant future

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Thank you for a wonderful stay. I will definitely book again.
Stayed 2 nights in May 2021
Response from Deirdre Meyer on 10 July 2021
Thank you for taking the time to complete this review and for your kind comments - we are looking forward to your next stay with us

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Light and spacious well equipped apartment, with a big balcony and lovely outlook over the river. Great location for us.
Stayed 3 nights in May 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Apr 2021

10/10 Excellent

Tony

Travelled with family
Liked: Cleanliness, room comfort
First class
Great location, friendly staff, clean and tidy room.
Stayed 2 nights in Mar 2021

10/10 Excellent

Verified traveller

Travelled with family, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very spacious and great views and location, also very quiet and close to all variety of shops, Ross river board walk and parkland, view the wildlife from your balcony. Loved our stay.
Stayed 5 nights in Mar 2021

8/10 Good

William

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Jan 2021

6/10 Okay

S

Travelled with family
Disliked: Cleanliness
Cleanliness of the apartment was very ordinary. - The toilet seat in the main toilet had urine spots which was gross. - the 3 seater in the living area had so many stains it was disgusting - floors were not clean enough and had a number of stains
Stayed 2 nights in Jan 2021

10/10 Excellent

Harris, Airlie beach

Travelled with family, Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
The apartments are brilliant! We stayed in the 3 bdrm aptmnt. Just far enough out of town making it accessible if needed, and such a quiet peaceful location. Views of the river - beautiful. Walking track along the riverfront is great! The Laggons and parklands so Close! Close to all shops, restaurants and hotel, close to bowling and movies. This aptmnt is great for families and couples. Couldn't rate the apartments any higher! We will definitely stay again!
Stayed 2 nights in Nov 2020
Response from Itara & Jacana Apartments on 26 Nov 2020
Hi Harris, Thank you so much for the lovely review. Your feedback means a lot to us. The location is indeed very convenient we could not agree more. We are happy to know that you enjoyed your stay with us. We are looking forward to welcome you again soon!

10/10 Excellent

Verified traveller

Liked: Cleanliness, room comfort
Stayed 2 nights in Oct 2020
Response from Itara & Jacana Apartments on 31 Oct 2020
Thank you for your feedback. We hope to welcome you again soon.

8/10 Good

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Sep 2020
Response from Itara & Jacana Apartments on 31 Oct 2020
Thank you for staying with us.

10/10 Excellent

Dawn

Travelled with family
Liked: Cleanliness, room comfort
We will be back
Awesome views nice to overlook the river. Safe and secure appartment. Spacious well equipped kitchen. Family friendly
Stayed 2 nights in Jul 2020
Response from Reception on 3 Aug 2020
Thank you for your lovely review & feedback Dawn. We look forward to welcoming you back soon.

8/10 Good

Verified traveller

Travelled with family, Travelled with family and small children
Liked: Staff & service, amenities
Great property, our apartment overlooked the river. The apartment pool was great, as was being able to visit the Riverway complex next door. Reception were very helpful with our concerns.
Stayed 6 nights in Mar 2020
Response from Reception on 25 Mar 2020
Thank you for your great review. We look forward to welcoming you back in the near future.

10/10 Excellent

Geoff, Sunshine Coast

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious clean and modern units. A pleasure to stay.
Stayed 2 nights in Mar 2020
Response from Reception on 25 Mar 2020
Thank you for your lovely review Geoff. Wishing you safe travels.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location easy access excellent walking track good view
Stayed 2 nights in Dec 2019
Response from Reception on 28 Dec 2019
Thank you for the lovely rating & feedback! We hope to welcome you back on your next visit to Townsville.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Views of the river, size of apartments, access to city, austar didn't work,
Stayed 2 nights in Dec 2019
Response from Reception on 23 Dec 2019
Thank you for your review and feedback. There hasn't been any known outages of the Austar connection, but should you experience any issues for this or similar during your stay, please let Reception know so that we can coordinate it to be fixed. Wishing you a Merry Christmas.