Hotel Grand Chancellor Townsville
4.5 star property

Luxury hotel near Magnetic Island Ferry Terminal
your current months are April, 2024 and May, 2024.
April 2024
May 2024

Hotel Grand Chancellor Townsville

Photo gallery for Hotel Grand Chancellor Townsville

In-room safe, desk, laptop workspace, blackout curtains
In-room safe, desk, laptop workspace, blackout curtains
Daily buffet breakfast (AUD 29 per person)
Lobby
Shower, free toiletries, hair dryer, towels

Overview of Hotel Grand Chancellor Townsville

VIP Access
8.6

Excellent

Popular amenities

  • Pool
  • Breakfast available
  • Laundry
  • Gym
  • Air conditioning
  • Free WiFi
The price is AU$162
Price available on 3/4/2024

Check out the area

334 Flinders Street, Townsville, QLD, 4810
  • Popular LocationCastle Hill11 min walk
  • Popular LocationMagnetic Island Ferry Terminal14 min walk
  • Popular LocationQueensland Country Bank Stadium17 min walk
  • AirportTownsville, QLD (TSV)15 min drive

Perks for members at select top-rated stays

Our Silver and Gold members get perks at select VIP Access properties, on top of exceptional service.
Silver tier member
A perk like food and drink extras, free breakfast, or parking credits
Gold tier member
Room upgrades when available, plus Silver perks
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Sign in to view eligible discounts and perks. More rewards for more adventures!

Room options

Standard Twin

cleanliness

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Pillow menu
Blackout curtains
Private bathroom
  • 27 sq m
  • Sleeps 4
  • 2 Double Beds

Standard King

cleanliness

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Pillow menu
Blackout curtains
Private bathroom
  • 27 sq m
  • Sleeps 3
  • 1 King Bed

Executive Suite

cleanliness

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Pillow menu
Blackout curtains
Private bathroom
  • 54 sq m
  • Sleeps 3
  • 1 King Bed

Executive King

cleanliness

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Pillow menu
Blackout curtains
Private bathroom
  • 27 sq m
  • Sleeps 3
  • 1 King Bed

Apartment, 1 Bedroom

cleanliness

Highlights

Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchenette
Fridge
LCD TV
  • 54 sq m
  • Sleeps 3
  • 1 King Bed

Similar properties

About the area

Townsville

Located in Townsville, Hotel Grand Chancellor Townsville is in the city centre and near the beach. Maritime Museum of Townsville and Strand Waterpark are local attractions and those in the mood for shopping can visit Fairfield Central Shopping Centre and Willows Shopping Centre. Looking to enjoy an event or a game while in town? See what's happening at Queensland Country Bank Stadium or Townsville Entertainment & Convention Centre. Kayaking, scuba diving and snorkelling offer great chances to get out on the surrounding water, or you can seek out an adventure with hiking/biking trails nearby.

What's nearby

  • Castle Hill - 11 min walk
  • The Strand Beach - 13 min walk
  • Magnetic Island Ferry Terminal - 14 min walk
  • Queensland Country Bank Stadium - 17 min walk
  • Townsville Entertainment & Convention Centre - 3 min drive

Getting around

  • Townsville Station - 19 min walk
  • Townsville, QLD (TSV) - 14 min drive

Restaurants

  • The TapHouse Townsville - 3 min walk
  • McDonald's - 4 min walk
  • City Lane & City Arcade - 3 min walk
  • Cowboys Leagues Club - 2 min walk
  • Empire Alternacade and Events - 4 min walk

About this property

Hotel Grand Chancellor Townsville

Hotel in the city centre
Queensland Country Bank Stadium and Magnetic Island Ferry Terminal are located near Hotel Grand Chancellor Townsville, which provides a terrace, dry cleaning/laundry services and car hire on-site. Be sure to enjoy a meal at Sugar Shaker Restaurant, the on-site restaurant. Free in-room WiFi is available to all guests, along with a bar and a 24-hour gym.
Additional perks include:
  • An outdoor pool with sunloungers
  • Buffet breakfast (surcharge), self-parking (surcharge) and express check-in
  • Meeting rooms, a 24-hour front desk and wedding services
  • Tour/ticket information, free newspapers and concierge services
  • Guest reviews speak highly of the helpful staff
Room features
All 200 rooms offer comforts, such as 24-hour room service and pillow menus, in addition to thoughtful touches, such as laptop-friendly workspaces and air conditioning.
More amenities include:
  • Bathrooms with showers and free toiletries
  • 55-inch LCD TVs with digital channels
  • Fridges, free infant beds and daily housekeeping

Languages

English, Moldovan, Romanian, Russian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi
  • WiFi in public areas is free with a 2-device limit

Parking and transport

  • Height restrictions apply for on-site parking
  • Parking on site (AUD 15 per day; includes in/out privileges)

Food and drink

  • Buffet breakfast available for a fee 6:30 AM–9:30 AM on weekdays and 6:30 AM–10 AM on weekends; AUD 29 for adults and AUD 14.50 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Sugar Shaker Restaurant

Things to do

  • 24-hour gym
  • Outdoor pool

Family friendly

  • Free cot
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Daily housekeeping
  • Dry cleaning/laundry service
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre
  • Conference space
  • Meeting rooms

Outdoors

  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • In-room accessibility
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

More

  • 20 floors
  • Built in 1976
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Pillow menu

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels

Entertainment

  • 55-inch LCD TV with digital channels

Food and drink

  • 24-hour room service
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 5:00 AM
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out subject to availability
Late check-out fee: AUD 30

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
Mobile payments, including Apple Pay, Android Pay, or Digital Wallet, are not accepted for payment or pre-authorizations. Guests must present a valid, physical debit or credit card at check-in with a matching photo ID.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Children up to the age of 18 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for AUD 40.0 per day.
Free cots are available on request at the property

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Deposit: AUD 200 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: from approximately AUD 29 for adults and from AUD 14.50 for children
  • Self-parking fee: AUD 15.00 per day (in/out privileges)
  • Late check-out fee: AUD 30 (subject to availability)
  • Rollaway bed fee: AUD 40.0 per day
  • Credit card charges are subject to a surcharge

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts only chip-and-PIN credit cards for on-site payments
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a first aid kit and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
WiFi is limited to 250 MB for 2 devices, per day. A surcharge applies for additional usage.

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Free WiFi in public areas has a 2-device limit
Parking height restrictions apply

National rating

This property has been awarded a star rating from the Australian star ratings agency, Star Ratings Australia.

Property is also known as

Holiday Inn Hotel Townsville
Grand Chancellor Townsville
Townsville Holiday Inn
Holiday Inn Townsville Hotel Townsville
Holiday Inn Townsville Hotel
Holiday Inn Townsville
Grand Chancellor Townsville
Hotel Grand Chancellor Townsville Hotel
Hotel Grand Chancellor Townsville Townsville
Hotel Grand Chancellor Townsville Hotel Townsville

Frequently asked questions

Does Hotel Grand Chancellor Townsville have a pool?

Yes, this property has an outdoor pool.

How much does it cost to stay at Hotel Grand Chancellor Townsville?

As of 28 Mar 2024, prices found for a 1-night stay for 2 adults at Hotel Grand Chancellor Townsville on 3 Apr 2024 start from AU$162.27, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Hotel Grand Chancellor Townsville pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Hotel Grand Chancellor Townsville?

Self-parking is available for AUD 15.00 per day.

What time is check-in at Hotel Grand Chancellor Townsville?

Check-in start time: 3:00 PM; check-in end time: 5:00 AM.

What time is check-out at Hotel Grand Chancellor Townsville?

Checkout is at 11 AM. Late checkout is available for AUD 30 (subject to availability).

Where is Hotel Grand Chancellor Townsville located?

Located in the heart of Townsville, this hotel is within a 15-minute walk of Perc Tucker Regional Gallery and Magnetic Island Ferry Terminal. Maritime Museum of Townsville and Museum of Tropical Queensland are also within 10 minutes. Townsville Station is 19 minutes by foot.

Hotel Grand Chancellor Townsville Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 439 out of 952 reviews" "
Rating 8 - Good. 360 out of 952 reviews" "
Rating 6 - Okay. 98 out of 952 reviews" "
Rating 4 - Poor. 35 out of 952 reviews" "
Rating 2 - Terrible. 20 out of 952 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Linda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good central location. Parking is limited.
Stayed 2 nights in Mar 2024

10/10 Excellent

Haylee

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities
Excellent service from receptionists, we called to let them know we may be late to check in but they assisted and were well mannered on phone & in person. Thank you team for that & being welcoming at the front desk upon arrival & checkout. Excellent service from one of the Kenyan ladies who worked graveyard shift Friday 08/03/24 11pm - Saturday 09/03/2024 7am-8am she was very kind, helpful & a hard worker even though it was very cold & windy upstairs by pool area. When I called reception to assist with our tv asthe Netflix account was saying “unable to connect to wifi”. A staff member had this fixed for us while we went out to get some food. Thank you! Room looks exactly as it does as per advertised, very clean, beautiful views from our balcony/room as we were located on the 11th floor. Our view was of castle hill & at night time early morning the view was breath taking. Pool was amazing! Beautiful to swim in, view from the 20th floor (where pool is located) also stunning! Only thing I’d say could use improvement will have to be “the hotel underground car parking”. If they can invest in a direct lift from car park to reception/ rooms, that’ll be perfect! I’d say it’ll be more safer for everyone especially those with kids/a family & a lot easier when unpacking/packing the car. Apart from that everything was great, will definitely book our next stay here whenever we’re back in Townsville & will have to try the breakfast buffet too. Overall rating 10/10 🙌👌
Stayed 2 nights in Mar 2024

8/10 Good

Yoshihiro

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good enough
Stayed 1 night in Feb 2024

10/10 Excellent

Hamish

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

Cecilia

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were lovely
Stayed 1 night in Dec 2023

6/10 Okay

sanjay

Stayed 1 night in Dec 2023

8/10 Good

Brad

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023

8/10 Good

Marlyi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

4/10 Poor

Jason

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
A step back in time, terrible parking options followed by a $100 charge even though the stay was paid in full. Once in the room there is a control panel for an air-conditioner that you in fact cannot control. For the price there are many better and even cheaper options than this one.
Stayed 2 nights in Dec 2023

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent staff and service. Excellent security. Good breakfast. Average rooms
Stayed 1 night in Dec 2023

General hotel information

Reasons to Book
Great Location & Nice Bathroom
Check-In Time
3:00 PM
Check-Out Time
11:00 AM
Nearest Airport
Townsville, QLD (TSV)