Front of property

Reviews of Beach House Motel

3.5 out of 5
Beach House Motel
66 The Strand, North Ward, QLD

Reviews

8.8

Excellent

Rating 10 - Excellent. 227 out of 424 reviews" "
Rating 8 - Good. 154 out of 424 reviews" "
Rating 6 - Okay. 30 out of 424 reviews" "
Rating 4 - Poor. 11 out of 424 reviews" "
Rating 2 - Terrible. 2 out of 424 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Phillip

Staff was very helpful room was nice and clean good communication with front office . Downside some fool two doors along was up all night yelling out abusing language drinking till four in the morning not a good nights sleep .
Stayed 2 nights in Mar 2024
Response from Beach House Motel on 9 Mar 2024
Hi PhillipThank you for your review, please note if you ever have any disturbances during your stay please call us, we are available 24/7 to help you when staying with us. We were made aware of this the next morning and the said guest was addressed and action taken immediately, our guest comfort is a high priority for us.Hope we do get to welcome you back.

10/10 Excellent

Glen

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the couple running the motel where very friendly and help full a welcoming. Hello and a cheerful goodbye can recommend staying there. And if needed again will book again thanks a pleasant stay
Stayed 1 night in Mar 2024
Response from Claudia and Adam on 2 Mar 2024
Thanks GlenIt was a pleasure having your family stay with us and meeting your beautiful kiddo'sWe do hope we get to welcome you back again

8/10 Good

Benjamin

Stayed 1 night in Feb 2024
Response from Claudia on 22 Mar 2024
Thanks BenjaminGlad you enjoyed your stay with us

8/10 Good

Henrica

Travelled with partner
Liked: Staff & service, property conditions & facilities
Very clean and great service
Stayed 1 night in Jan 2024
Response from Claudia on 16 Jan 2024
Thank you HenricaWe are pleased that you enjoyed your stay with usKind Regards

6/10 Okay

Ingrid

Disliked: Cleanliness, staff & service
The room is tiny they have a main road outside with no warning signs on exit - most people know what to do but there are some who dont
Stayed 1 night in Jan 2024
Response from BHM on 15 Jan 2024
Hi IngridAs per phone conversation before you arrived, you were told your caravan would not fit on the property, unfortunately it was brought on and got wedged in our enclosed driveway.We do have an enclosed driveway and an open driveway for guests to enter and exit with standard sized vehicles.Kind Regards

10/10 Excellent

Lynda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
slightly older style property. Absolutely spotless and airconditioned. Staff were so very friendly and helpful. Even received a Chistmas gift from them. Walk out the front door and look at the lush green of the Strand and Magnetic Island. Convenient and lovely location. Would go back!
Stayed 4 nights in Dec 2023
Response from Claudia on 15 Jan 2024
Thanks LyndaWe are so glad you enjoyed your time with usWe hope to welcome you backKind Regards

4/10 Poor

scott

Stayed 5 nights in Dec 2023

10/10 Excellent

Robyn

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely staff, very accommodating when our plans changed. Great area for young kids and not super expensive. This is our go to!
Stayed 1 night in Dec 2023
Response from Carol on 23 Dec 2023
Hi Robyn, Thank you for taking the time to review your recent stay with us, & we look forward in having you stay with us on your next visit to Townsville.

10/10 Excellent

kelly

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely Motel!!
We loved this hotel, I only wish we had stayed longer. It was perfect for my son and I, the kitchen was more than adequate to cook simple meals at home, the TV is giant and has many options, the beds are new and comfortable, the AC is strong, it is so close to all the cafes, lovely walks in either direction. 100% would come back here!
Stayed 1 night in Dec 2023
Response from Carol on 23 Dec 2023
Hi Kelly, Thank you for taking the time to review your recent stay with us, & we look forward in having you stay with us on your next visit to Townsville.

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities
Very comfortable, family friendly.
Stayed 3 nights in Dec 2023
Response from Carol on 23 Dec 2023
Hi Stephanie, Thank you for taking the time to review your recent stay with us, & we look forward in having you stay with us on your next visit to Townsville.

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great owners
Very basic and clean hotel. I was late and they stayed up to let me in. Very nice onsite owners.
Stayed 3 nights in Dec 2023
Response from Carol on 23 Dec 2023
Hi Mark, Thank you for taking the time to review your recent stay with us, & we look forward in having you stay with us on your next visit to Townsville.

10/10 Excellent

Emma

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location
Stayed 1 night in Dec 2023
Response from Carol on 23 Dec 2023
Hi Emma, Thank you for taking the time to review your recent stay with us, & we look forward in having you stay with us on your next visit to Townsville.

10/10 Excellent

Carolyn

Travelled with partner
Liked: Property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Claudia on 23 Dec 2023
Hi CarolynThanks for taking the time to review our property, we are pleased you enjoyed your stay. We hope to be able to welcome you back.

10/10 Excellent

Lucia

Stayed 1 night in Dec 2023
Response from Claudia on 3 Jan 2024
HiThank you for your review, we are so pleased you enjoyed your stay with us.We hope to welcome you back again

10/10 Excellent

K E

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Our room was a good size and it was clean. We were close to the beach and the town but it was lovely and peaceful. The staff were very friendly and happy to help.
Stayed 1 night in Nov 2023
Response from Carol on 29 Nov 2023
Hi Michael, Thank you for taking the time to review your recent stay with us and for your compliments. We look forward in having you stay with us again on your next visit to Townsville

8/10 Good

Jane

Liked: Cleanliness, property conditions & facilities
Very good stay. But had to leave car on strand as there was no car parks left on the property.
Stayed 1 night in Nov 2023
Response from Beach House Motel on 24 Nov 2023
Hi JaneWe are so glad you enjoyed your stay.Looking back over the time you stayed there was still a car space unused at the front of the property, please make sure you contact the office whilst you are here so we can guide you if needed, as we can help more when your here than after you have checked out.

8/10 Good

Nicole

Travelled with family and small children
Liked: Cleanliness, staff & service
Great location
Stayed 3 nights in Nov 2023
Response from Carol on 22 Nov 2023
Hi Nicole, Thank you for taking the time to review your recent stay with us and we hope to see you again on your next stay in Townsville.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Great location, right on the Strand. Recently refurbished rooms, with kitchen facilities. Really friendly staff.
Stayed 2 nights in Nov 2023
Response from Claudia on 16 Nov 2023
Thanks, we are glad you enjoyed your stay with us

8/10 Good

Wendy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, reasonably priced, very friendly staff, easy walking distance to dining, bottom unit great for parking in front and easy access for elderly. Only negative is the shower floor is a bit slippery for the elderly, so maybe just a mat. Overall would definitely recommend and stay again.
Stayed 1 night in Oct 2023
Response from Carol on 30 Oct 2023
Hi Wendy, Thank you for taking the time to tell us about your recent stay. We appreciate your positive feedback and you concern with regards to the shower floor. We do provide a shower mat in each room for this reason. Thank you again for letting us know of your experience and we look forward in having you stay with us during your next stay to Townsville

8/10 Good

Shane

Liked: Cleanliness, staff & service, property conditions & facilities
Very good
Stayed 1 night in Oct 2023
Response from Claudia on 21 Oct 2023
Thanks ShaneGlad you enjoyed your stay

4/10 Poor

MARIA

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Beach House Motel on 19 Oct 2023
Thanks MariaWe appreciate your review

8/10 Good

MAY

Stayed 2 nights in Oct 2023
Response from Beach House Motel on 6 Nov 2023
Thanks for taking the time to review our property

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Claudia on 15 Oct 2023
Thanks for taking the time to review our property

10/10 Excellent

caelen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!
Amazing hotel just by the water. Lovely customer service. We stayed in one of the budget queen rooms which worked really well as we could easily load & unload the car.
Stayed 1 night in Oct 2023
Response from Claudia on 6 Oct 2023
Thanks CaelenWe are so thrilled you enjoyed your stay, we hope to welcome you back again soon

10/10 Excellent

Nakita

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Sep 2023
Response from Claudia on 22 Sept 2023
Thanks NakitaSo happy you enjoyed your stay with us

10/10 Excellent

Leeroy

Liked: Cleanliness, staff & service, property conditions & facilities
Id come for another stay next time.
Stayed 1 night in Sep 2023
Response from Claudia on 17 Sept 2023
Thanks Leeroy,We are glad you enjoyed your stay with us and look forward to welcoming you back.RegardsClaudia

10/10 Excellent

Adrian

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2023
Response from Claudia on 4 Sept 2023
Thanks Adrian, We are so pleased you enjoyed your stay with us.Kind Regards

10/10 Excellent

Karen

Stayed 2 nights in Aug 2023
Response from Claudia on 22 Sept 2023
Hi KarenThrilled you enjoyed your stay with us

10/10 Excellent

Jocelyn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
we only stayed one night, was perfect little place, very clean and renovated so well!
Stayed 1 night in Aug 2023
Response from Carol on 24 Aug 2023
Hi Jocelyn, Thanks for taking the time to send us a review and we are happy that you enjoyed your stay. Hope to see you back in the future.

10/10 Excellent

Colleen

Stayed 1 night in Aug 2023
Response from Carol on 24 Aug 2023
Hi Colleen, We are happy that you enjoyed your recent stay with us, & hope to have you stay with us in the future.Kind Regards,Beach House Motel

8/10 Good

Robyn

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and perfect for our quick stopover.
Stayed 1 night in Jul 2023
Response from Claudia on 23 July 2023
Hi Robyn,Thanks for taking the time to review your stay, we are pleased you enjoyed your time with us and I will make sure to let housekeeping know their doing a great job. Hope to see you again in the future.

10/10 Excellent

Greg

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great spot
Stayed 4 nights in Jul 2023
Response from Claudia on 14 July 2023
Thanks Greg, we are glad you enjoyed your stay

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service
Stayed 1 night in Jul 2023
Response from claudia on 14 July 2023
Thanks Christopher,We are glad you enjoyed your stay

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice property in a good location
Stayed 2 nights in Jun 2023
Response from Claudia on 24 June 2023
Thanks John,We are thrilled you enjoyed your stay with us.Hope to welcome you back in the future.RegardsClaudia

8/10 Good

Victoria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect short stay accomodation great location
Comfortable and clean good for a short stay just wish there was a lift to lug my heavy suitcase up the stairs. Lovely friendly staff and a nice decent comfortable small room.
Stayed 1 night in Jun 2023
Response from Claudia on 15 June 2023
Hi VictoriaWe are glad that you enjoyed your stay. Please ask our friendly staff who would be more than willing to help with luggage. Alternativley next visit you could request a ground floor room if available.RegardsClaudia

10/10 Excellent

Suzannah

Stayed 2 nights in Jun 2023
Response from Jeff on 12 June 2023
Good Morning Suzannah , thankyou so much for your great rating , we are happy you enjoyed your stay with us , our team try our hardest to make sure our guests are completely satisfied with our motel , we will pass on how well they are doing ,regards Jeff

10/10 Excellent

Karen

Stayed 1 night in May 2023
Response from Claudia on 24 June 2023
Thanks Karen,We are thrilled you enjoyed your stay with us, Hope to welcome you back in the future.RegardsClaudia

10/10 Excellent

Kerryn, Mooroolbark

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
A small motel but the room was excellent. Self contained with kitchenette, table and chairs with a huge tv. Walkable to cafes and restaurants, great bed, opposite the beach but no view of it. Happy with our stay
Stayed 3 nights in May 2023
Response from Jeff on 12 June 2023
Hi Kerryn thankyou ever so much for your great review we rally appreciate that you enjoyed your stay with us and have taken the time to let us know , we hope to see you next time your in Townsville regards Jeff

10/10 Excellent

Dan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great affordable accommodation very clean and well kept
Stayed 2 nights in May 2023
Response from Beach House Motel on 26 May 2023
Thank you for taking the time to leave us a review and we are glad you enjoyed your stay. Thank you.Kind regards,Beach House Motel.

6/10 Okay

Kirk

Liked: Cleanliness, staff & service
Close to beach right in the middle of the strip quite load from street noise
Stayed 1 night in May 2023
Response from Adam on 18 May 2023
Thank you for your review.

10/10 Excellent

Marilyn, Scott

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Central accommodation. Easy access for parking. Dining Variety
Stayed 4 nights in Apr 2023
Response from Beach House Motel on 1 May 2023
Thank you for your great review. We are pleased you enjoyed our wonderful location. We would love to see to again soon.

10/10 Excellent

Maxine

Stayed 1 night in Apr 2023
Response from Claudia on 15 May 2023
Thanks Maxine,We are glad you enjoyed your stay with us

8/10 Good

Rebecca

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and management. Website states breakfast available however on arrival told this was not the case. There was no drinkable cold water provided nor ice available in room. Given there was a microwave provided there was no cutlery or plates to eat with. Overall was a very clean and lovely place. Would be happy to stay again.
Stayed 3 nights in Mar 2023
Response from Claudia on 26 Mar 2023
Hi Rebecca,Thanks for taking the time to review our property, we are glad you enjoyed your stay. In regards to water and ice - For health and safety we cannot fill these for you, but we do provide a water jug and ice tray in your fridge\freezer for you to fill at your own requirements. There is a microwave in rooms but these rooms are not self contained (kitchenette with sink or washing up facilities), so if requiring rooms with cooking facilities and plates cutlery etc you could either book a self contained room or ask the friendly staff at reception for anything you may require.

8/10 Good

Ida

Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Great location right on the waterfront and walking distance to restaurants. Only complaint the bed was uncomfortable
Stayed 1 night in Mar 2023
Response from Claudia on 18 Mar 2023
Hi Ida,Thanks for your review, we are glad you enjoyed your stay. With new mattresses, as with pillows, everyone has there own sleep comfort whether it be soft, medium or firm. We try to accommodate and take this in to consideration, however not everyone has the same sleep comfort.

8/10 Good

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and well renovated motel
This older motel has been well renovated to a high standard that is comfortable and has good facilities. It is located in a prime Townsville location opposite The Strand parkland and waterfront and close to a good variety of shops, large supermarket, pub and restaurants and cafes.
Stayed 2 nights in Feb 2023
Response from Claudia on 8 Mar 2023
Thanks Kevin, We are thrilled you enjoyed your stay.We hope to welcome you back in the future.

10/10 Excellent

diane

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff Clean room Free parking
Stayed 1 night in Feb 2023
Response from Claudia on 26 Feb 2023
Hi Diane,We are so pleased you enjoyed your stay. We hope to welcome you back.Kind RegardsBeach House Motel

8/10 Good

BETTY

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
close to beach and close to coffee and food thank you
Stayed 1 night in Jan 2023
Response from Claudia on 3 Feb 2023
Thanks Betty,Glad you enjoyed your stay, we hope we can welcome you back again

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One night stay in Townsville.
Excellent location, clean and large room in a central location.
Stayed 1 night in Jan 2023
Response from Jeff on 10 Jan 2023
Hi Ian ,hey thanks for your fantastic review glad we made your stay enjoyable, it would be nice to have you stay with us next time your in Townsville. Regards Jeff and the team

8/10 Good

Francine

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
We stayed for 6 nights at this motel. The location was good - right on the Strand and close to food and a supermarket. The room was nice and large for a studio. Beds were comfy and air conditioning was effective. Large, well-pressured shower. Towels changed daily. Kitchen was sufficient with a large fridge and lots of cooking utensils; however, no oven. The renovated rooms do look lovely and modern and have a very clean feeling. Now to the negatives: We asked if they had a high chair to borrow but unfortunately not. This would have made our stay easier and more comfortable. The pool was very chilly for swimming (in December!) but worse than that was that the owners or hosts apartment looked directly into the pool. We went to test the waters once to look up and see straight into their living room, Christmas tree and all, no curtains. This was quite a creepy feeling for us, and I couldn’t convince my teenage daughter to swim after that. We also noted that most other people only stayed for a night or two, suggesting that this place is more of a brief stayover than a holiday destination. However, we mostly had a good stay and would recommend this motel to others for short stays.
Response from Beach House Motel on 28 Dec 2022
Thank you for your review Francine. We are pleased you enjoyed your stay and our wonderful rooms and location. We did have an unusually cool period and unfortunately we cannot help the pool being a bit cooler during this time. The office windows do connect to the pool area and if this was an issue for you we would have been happy to close all the blinds whilst you used the pool. Our location and rooms give guests the necessary space and facilities to stay for short or long periods depending on their needs. We would love to welcome you back on your next visit to Townsville.

8/10 Good

linda

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2022
Response from Beach House Motel on 10 Dec 2022
Thanks you for your review Linda, we hope to see you again.