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Reviews of Holiday Inn Express Toronto - Downtown, an IHG Hotel

3 out of 5
Holiday Inn Express Toronto - Downtown, an IHG Hotel
111 Lombard Street, Toronto, ON

Reviews

8.8

Excellent

Rating 10 - Excellent. 589 out of 1060 reviews" "
Rating 8 - Good. 336 out of 1060 reviews" "
Rating 6 - Okay. 83 out of 1060 reviews" "
Rating 4 - Poor. 25 out of 1060 reviews" "
Rating 2 - Terrible. 27 out of 1060 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

D

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, I enjoyed my stay. It was quiet and nice. The staff was friendly and accommodating.
Stayed 3 nights in Apr 2024

10/10 Excellent

German

Stayed 4 nights in Apr 2024
Response from Imran K on 19 Apr 2024
Dear German,Thank you so much for your review of our hotel. We hope you will visit us again. Sincerely,Imran KHoliday Inn Express Toronto Downtown - An IHG Hotel

8/10 Good

Bradley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Conveniently located. Updated room finishes. Nice continental breakfast.
Stayed 2 nights in Apr 2024
Response from Imran K on 19 Apr 2024
Dear Bradley,Thank you for your positive feedback! We're delighted to hear that you found our location convenient and enjoyed our updated room finishes. Providing a pleasant stay is our priority, and we're thrilled that you appreciated our efforts. We hope you had a great time enjoying our continental breakfast as well. Looking forward to welcoming you back for another wonderful experience!Sincerely

10/10 Excellent

Wilfred George, Saskatoon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They checked me in early which I appreciated, and I enjoyed the breakfast options.
Stayed 4 nights in Apr 2024
Response from Imran K on 19 Apr 2024
Dear Wilfred George,We're thrilled to hear you appreciated our early check-in service and enjoyed our breakfast options! Making your stay as comfortable as possible is our goal. We hope to welcome you back soon for another enjoyable experience!Sincerely

10/10 Excellent

jose rodrigo, Mount Pearl

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Perfect Location. Easy access .
Stayed 4 nights in Apr 2024
Response from Imran K on 19 Apr 2024
Dear jose rodrigo,Thank you for the feedback! We're glad you found our location convenient. Looking forward to hosting you again soon!Sincerely

10/10 Excellent

Margaret

Travelled with family
Liked: Cleanliness
Our flight arrived at 10 am and we knew that check in was at 3 pm. We hoped they could store our luggage until check in time. We took a chance and when we got there at 11 am they had a room ready for us. We were impressed and relieved after an early morning. The room was clean and the breakfasts were very good. Location was good for walking to and around downtown Toronto. Felt safe always!
Stayed 3 nights in Apr 2024
Response from Imran K on 19 Apr 2024
Dear Margaret,Thank you for sharing your experience! We're thrilled to hear that we could accommodate your early arrival and provide a room for you right away. It's wonderful to know that you found the room clean, enjoyed our breakfast offerings, and appreciated the convenient location. Ensuring our guests feel safe and comfortable is always our top priority. We hope to welcome you back for another fantastic stay in downtown Toronto!

10/10 Excellent

Andrew John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in. Friendly staff. Good breakfast
Stayed 4 nights in Apr 2024
Response from Imran K on 17 Apr 2024
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

10/10 Excellent

Zeus

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024
Response from Imran K on 19 Apr 2024
Dear Zeus,Thank you so much for your review of our hotel. We hope you will visit us again. Sincerely,Imran K,Holiday Inn Express Toronto Downtown - An IHG Hotel

10/10 Excellent

Kevin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very helpful. Breakfast was very good and well stocked. Walking distance if
Stayed 3 nights in Apr 2024
Response from Imran K on 17 Apr 2024
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

8/10 Good

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place, convenient to downtown.
Stayed 1 night in Apr 2024
Response from Imran K on 16 Apr 2024
Dear John,We appreciate your feedback! It's fantastic to hear that you found our location convenient for exploring downtown. We strive to provide a nice and comfortable experience for all our guests. Looking forward to welcoming you back in the future!Sincerely,

10/10 Excellent

Jodi

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great affordable option in a convenient part of the city. Clean and comfortable
Stayed 3 nights in Apr 2024
Response from Imran K on 16 Apr 2024
Dear Jodi,Thank you very much for taking time to provide your valuable feedback about stay with Holiday Inn Express Toronto Downtown. We are pleased to hear that you had a comfortable stay with us and liked you liked the location and as well cleanliness of the Hotel. Providing a clean and comfortable experience for our guests is always our top priority. We hope to welcome you back again soon!Sincerely,

10/10 Excellent

Skye Taylor Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very accommodating and friendly. Would definitely recommend this hotel and can’t wait to come back!
Stayed 3 nights in Apr 2024
Response from Imran K on 17 Apr 2024
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

10/10 Excellent

Janae

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In a convenient location, a good stay.
Stayed 3 nights in Apr 2024
Response from Imran K on 17 Apr 2024
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

10/10 Excellent

Arta

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient
Stayed 1 night in Apr 2024
Response from Imran K on 15 Apr 2024
Dear Arta,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Shower curtain could have been replaced but no big deal everything else was amazing. Felt safe and would stay here again! Staff was really nice too!
Stayed 3 nights in Apr 2024
Response from Imran K on 14 Apr 2024
Dear Jennifer,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. We extend our sincere apologies with regard to the inconvenience you had with the shower curtains. We look forward to seeing you again.Sincerely,

10/10 Excellent

Gary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were excellent
Stayed 3 nights in Apr 2024
Response from Imran K on 14 Apr 2024
Dear Gary,hank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,

10/10 Excellent

William

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly staff , the check in was very good and the breakfast they offer is outstanding . Very clean hotel , would recommend this hotel to other people looking for someplace to stay
Stayed 5 nights in Apr 2024
Response from Imran K on 13 Apr 2024
Dear William,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,

10/10 Excellent

HEIDI

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Apr 2024
Response from Imran K on 12 Apr 2024
Dear Heidi,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,

8/10 Good

Stephanie, Berkeley

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a great location to walk to stores and restaurants along Front St, not to mention the proximity to St. Lawrence Market and the shoreline at Sugar Beach, The hotel was no frills but had great, friendly staff and a consistent breakfast buffet with options for everyone. The proximity to Union Station (15 minute walk);was also very convenient. I would stay there again.
Stayed 4 nights in Apr 2024
Response from Imran K on 13 Apr 2024
Dear StephanieThank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,

10/10 Excellent

Victor

Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable and clean.
Stayed 3 nights in Apr 2024
Response from Imran K on 13 Apr 2024
Dear Victor,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,

6/10 Okay

john

Travelled with family
Bathroom floors needs cleaning..so Im sure the whole room needed a good cleaning
Stayed 2 nights in Apr 2024
Response from Imran K on 13 Apr 2024
Dear John,Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our housekeeping team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience.Sincerely,

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, well located, good staff
Stayed 1 night in Apr 2024
Response from Imran K on 13 Apr 2024
Dear Mark,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,

10/10 Excellent

Tam

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quick elevators, helpful staff, plenty of parking. A bit of a farther walk to Chinatown and CN Tower but an easy place to grab an uber, never waiting more than 5 minutes
Stayed 5 nights in Mar 2024
Response from Imran K on 13 Apr 2024
Dear Tam,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,

10/10 Excellent

Steve

Liked: Staff & service, property conditions & facilities
Great location great breakfast . The room had an Odor but you got used to it.
Stayed 1 night in Apr 2024
Response from Imran K on 13 Apr 2024
Dear Steve,Thank you so much for your review of our hotel. I am pleased to hear you liked our location and breakfast. Apologies for the inconvenience caused due to odor. We value your feedback and share the same with our housekeeping team. We hope you will visit us again. Sincerely,

8/10 Good

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay!
Stayed 3 nights in Mar 2024
Response from Imran K on 14 Apr 2024
Dear Thomas,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,

8/10 Good

Caleb Michael Warren

Liked: Cleanliness, staff & service
Stayed 4 nights in Apr 2024
Response from Imran K on 13 Apr 2024
Dear Caleb Michael,Thank you so much for your review of our hotel. I hope you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,

10/10 Excellent

Molly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Imran K on 13 Apr 2024
Dear Molly,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,

10/10 Excellent

Aura

Travelled with family
Liked: Property conditions & facilities
The free breakfast was great too bad I only enjoyed it one morning because they take it off at 9:30 am which is too early for me !
Stayed 3 nights in Apr 2024
Response from Imran K on 14 Apr 2024
Dear Aura,Thank you so much for your review of our hotel. Sorry to hear that you did not like the timing of our breakfast hours. We will make a note of your valuable feedback and share it with our team. We hope you will visit us again. Sincerely,

8/10 Good

Marie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good experience at this hotel
Stayed 4 nights in Apr 2024
Response from Imran K on 14 Apr 2024
Dear Marie,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,

10/10 Excellent

DODANA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a really nice experience!
Stayed 4 nights in Apr 2024
Response from Imran K on 14 Apr 2024
Dear Dodana,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,

10/10 Excellent

Kiera Lane

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Imran K on 13 Apr 2024
Dear Kiera Lane,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,

10/10 Excellent

Nicole, Stone Mountain

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Imran K on 14 Apr 2024
Dear Nicole,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,

10/10 Excellent

Jesilia Marie Dela

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very friendly and accommodating. It was in a location that was walkable to many spots!
Stayed 3 nights in Mar 2024
Response from Imran K on 7 Apr 2024
Dear Jesilia Marie Dela,Thank you very much for taking the time to tell us about your experience at Holiday Inn Express Toronto Downtown!We are pleased to hear that you liked our staff and as well location. We hope that you will give us the opportunity to serve you again in the future.Sincerely,

10/10 Excellent

Marilyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great little property with a well garnished breakfast buffet and all day free tea & coffee counter. The location was convenient to go exploring downtown on foot or to catch the tram just on the other side of the park. The rooms are quiet and practical. I’d come again!
Stayed 4 nights in Mar 2024
Response from Imran K on 7 Apr 2024
Dear ,Thank you very much for taking the time to tell us about your experience at Holiday Inn Express Toronto Downtown! We are pleased to hear that you enjoyed your stay and We hope that you will give us the opportunity to serve you again in the future.

10/10 Excellent

Marian, Montreal

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good hotel. Staff Very gentle
Stayed 1 night in Apr 2024
Response from Imran K on 14 Apr 2024
Dear MarianThank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,

8/10 Good

Nathan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice no pool here even though it’s on the website
Stayed 5 nights in Mar 2024
Response from Imran K on 7 Apr 2024
Dear Nathan,Thank you very much for taking the time to tell us about your experience at Holiday Inn Express Toronto Downtown!We are pleased to hear that you had a good stay with us. Your comments about pool on website has been noted and we will take a look at it. Apologies for the inconvenience caused. We hope that you will give us the opportunity to serve you again in the future.Sincerely,

10/10 Excellent

Katrin

Stayed 4 nights in Feb 2024
Response from Imran K on 14 Apr 2024
Dear KatrinThank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,

10/10 Excellent

Melanie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would highly recommend this hotel! Perfect location
Stayed 3 nights in Mar 2024
Response from Imran K on 14 Apr 2024
Dear Melanie,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,

10/10 Excellent

Adrian Enrique, miami

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Imran K on 14 Apr 2024
Dear Adrian,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,

8/10 Good

Julie, Winnipeg

Travelled with family
Liked: Staff & service
Staff was very helpful
Stayed 1 night in Mar 2024
Response from Imran K on 14 Apr 2024
Dear Julie,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,

10/10 Excellent

Kaylen May

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great hotel and location! staff were very kind and the rooms were newly renovated and clean.
Stayed 3 nights in Mar 2024
Response from Imran K on 14 Apr 2024
Dear Kaylen,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,

10/10 Excellent

Hans Le

Liked: Cleanliness, staff & service, property conditions & facilities
Decent breakfast and clean rooms. Very central for transit and walking around !
Stayed 5 nights in Mar 2024
Response from Imran K on 14 Apr 2024
Dear Hans Le,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,

8/10 Good

Nirmala

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was in a good location, and clean. Staff were very friendly and helpful.
Stayed 4 nights in Mar 2024
Response from Imran K on 14 Apr 2024
Dear Nirmala,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,

10/10 Excellent

Solomon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay, friendly, helpful staff
Stayed 2 nights in Mar 2024
Response from Imran K on 14 Apr 2024
Dear Solomon,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,

10/10 Excellent

Joy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location! Many things to do in the area.
Stayed 1 night in Mar 2024
Response from Imran K on 15 Apr 2024
Dear JoyThank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,

10/10 Excellent

Shyna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Imran K on 14 Apr 2024
Dear ShynaThank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,

10/10 Excellent

Karen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location! Walkable to most of the popular attractions. Very friendly staff and clean room. Excellent breakfast with a lot of variety for adults and kids.
Stayed 4 nights in Mar 2024
Response from Imran K, on 14 Apr 2024
Dear Karen,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,

6/10 Okay

Kiran

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Imran K on 14 Apr 2024
Dear Kiran,Thank you so much for your review of our hotel. I hope you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,

10/10 Excellent

bill

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, breakfast was excellent. Clean, quiet and in a great location. Highly recommended. Was about $7 Uber to Scotiabank Arena.
Stayed 3 nights in Mar 2024
Response from Imran K on 14 Apr 2024
Dear Bill,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,

10/10 Excellent

Stanley, Calgary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location to major sightseeing events. 10 min walk from UP Train service from airport, and great complimentary breakfast.
Stayed 2 nights in Mar 2024
Response from Imran K on 14 Apr 2024
Dear Stanley,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,