Indoor pool, outdoor pool, open 8:00 AM to 10:00 PM, pool loungers

Reviews of Hilton Toronto

4 out of 5
Hilton Toronto
145 Richmond St W, Toronto, ON

Reviews

8.4

Very good

Rating 10 - Excellent. 1180 out of 2315 reviews" "
Rating 8 - Good. 584 out of 2315 reviews" "
Rating 6 - Okay. 287 out of 2315 reviews" "
Rating 4 - Poor. 143 out of 2315 reviews" "
Rating 2 - Terrible. 121 out of 2315 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Nikki

Liked: Cleanliness, property conditions & facilities
Great location
Stayed 1 night in Mar 2024

10/10 Excellent

Judy, Windsor

Stayed 1 night in Mar 2024

10/10 Excellent

Joyce

Liked: Cleanliness, property conditions & facilities
Very Clean Hotel, beautiful inside out!
Stayed 1 night in Mar 2024

4/10 Poor

Gavindra

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Stephen Kapungu on 26 Mar 2024
Dear Gavindra, Thank you for taking a moment to share your experience. I am pleased to hear you like our property's facilities and cleanliness. We look forward to welcoming you back to our hotel in the not too distant future for a more enjoyable experience Thank youStephen KapunguDuty Manager

2/10 Terrible

Brian, Vancouver

Business traveller
Liked: Cleanliness
Stay was great until I got out of the shower and realized I had no towels and the phone in the room was broken. The person at the checkout didn’t even apologize. Expected more from Hilton. Won’t be back.
Stayed 1 night in Mar 2024

10/10 Excellent

Jennifer

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Valet was extremely friendly and efficient Saturday late afternoon Maurice was great at the front desk We will absolutely be back
Stayed 1 night in Mar 2024
Response from Rah on 25 Mar 2024
Thank you for the feedback. I am happy hear you enjoyed our hotel and services, and Maurice was great. Looking forward to welcoming you back to the hotel.

10/10 Excellent

Mostafa

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Staying at the Hilton Toronto Hotel was a fantastic experience from start to finish. The staff was incredibly welcoming and attentive, making me feel right at home. The room was spacious, clean, and beautifully appointed, with a stunning view of the city. I loved the convenient location, perfect for exploring the city's attractions. The dining options were top-notch. I highly recommend the Hilton Toronto Hotel for anyone looking for a luxurious and comfortable stay in the heart of the city.
Stayed 1 night in Mar 2024

2/10 Terrible

Virginia

Travelled with family
Disliked: Property conditions & facilities
Where do I begin! Our stay was, terrible, and we found BED BUGS. We always do bed checks when we stay in a hotel, and did so on the first night of our stay, however, on the second day we noticed a bug crawling across a sweater and immediately took action. We did some research and determined that it was in fact a bed bug. After calling the front desk to report our findings, we put it in an empty disposable water bottle and were told that we would not be reimbursed for the stay but rather moved to a different room until they can confirm that the room does in fact have bugs. The manager said that Orkin comes at night and I would be presented a full report in the morning. After almost two and some hours of a wait we were finally moved to a new room, so we did another bed check and found the shedding of a bed bug on the mattress. In addition to the second bug, the carpet had food all over and pieces of pink confetti, so it obviously was not clean (as promised that it would be). Again, calling the front desk they gave the same song and dance, but I told them that we did not have hours to wait for a new room as we did have an event to attend that evening and the time was coming close. They moved us up to the 27th floor, with rooms that practically look like a different hotel altogether, and we thankfully did not find anything. The next morning the manager called and said that Orkin did not find anything in either of the rooms, and when I inquired about the bug in the bottle that the
Stayed 2 nights in Mar 2024

8/10 Good

Athanasios

Travelled with family, Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Nice hotel but under renovation.
Stayed 1 night in Jan 2024

10/10 Excellent

Yali

Travelled with family
Liked: Cleanliness, amenities
Great experience for our stay! Got upgraded and friendly staff.
Stayed 1 night in Mar 2024

10/10 Excellent

Tessa

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
All staff very helpful and friendly, will stay again next time in Toronto.
Stayed 1 night in Mar 2024

8/10 Good

J

Travelled with family
Liked: Cleanliness, amenities
Good to live
Stayed 5 nights in Mar 2024

10/10 Excellent

Gregg K, Newport

Liked: Cleanliness, property conditions & facilities
I was in Toronto for a business trip and this was a convenient location to where I was working. I could walk to and from my meetings.
Stayed 3 nights in Mar 2024

2/10 Terrible

laurie

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Rah on 21 Mar 2024
Thank-you for taking the time to complete our survey after your recent stay at the Hilton Toronto. I am sorry to see that you had a less than perfect experience during your stay with us. I was hoping you could tell me a little bit more about your stay and what our shortcomings were so that we can use your feedback towards improving future experiences for our guests such as yourself.I look forward to hearing from you and if my team and I can be of any further assistance, please do not hesitate to contact me directly at info_toronto@hilton.comSincerely,Duty manager

10/10 Excellent

victoria

Travelled with partner
Liked: Cleanliness, property conditions & facilities
We stayed here for our Zach Bryan concert and it was AMAZING. The room was so clean, hotel was absolutely beautiful and a walking distance from where we needed to go. I’d definitely recommend if you have a concert coming up or just wanna stay the night. Staff are also so friendly and super helpful.
Stayed 1 night in Mar 2024

10/10 Excellent

Connor

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Very helpful staff, valet parking convenient
Stayed 1 night in Mar 2024

10/10 Excellent

Nicole

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Very nice but roads to get there were under construction or closed
Stayed 1 night in Mar 2024

8/10 Good

Carmela

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Everyone was friendly and attentive. It has been a long time since I’ve experienced service like we did at this stay.
Stayed 1 night in Mar 2024

10/10 Excellent

jim

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Great location
Stayed 2 nights in Mar 2024
Response from Rah on 18 Mar 2024
Thank you for staying with us. I am glad to hear you enjoyed your stay with us. Looking forward to welcoming you back to the hotel

10/10 Excellent

Debbie

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Eileen

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The property was ver clean and done up nicely.
Stayed 1 night in Mar 2024

10/10 Excellent

Justin

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Rah on 19 Mar 2024
Thank you for stay at the Hilton. Glad to hear you enjoyed our services. Looking forward to welcoming you back in the near future.

6/10 Okay

Dharamjeet

Liked: Cleanliness
The room was decent but had issues such as exhaust fan not working in bathroom, the restaurant menu not having south asian options, the parking is too expensive.
Stayed 2 nights in Mar 2024

10/10 Excellent

Prasadi

Liked: Cleanliness
Clean and nice rooms
Stayed 2 nights in Mar 2024
Response from Rah on 13 Mar 2024
Thank you for the feedback. I am happy to hear your enjoyed your stay with us. Looking forward to welcoming you back to the Hilton.

10/10 Excellent

Lucy

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Outdoor pool is a must!
Stayed 1 night in Mar 2024

10/10 Excellent

Alexa

Travelled with family
Liked: Cleanliness, property conditions & facilities
Great
Response from Rah on 12 Mar 2024
Thank you for the feedback after your stay with us. I am happy to hear you enjoyed your stay. Looking forward to welcoming you back in the near future.

10/10 Excellent

YIN

Liked: Cleanliness, amenities, property conditions & facilities
Great experience for our family to stay.
Stayed 1 night in Mar 2024
Response from Rah on 10 Mar 2024
Thank you for staying with the Hilton. Glad to hear you enjoyed our hotel and services. Looking forward to welcoming you back in the near future.

10/10 Excellent

Aaron

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Rah on 11 Mar 2024
Thank you for the feedback. I am so happy to hear you enjoyed your stay with us. Looking forward to welcoming you back in the future.

8/10 Good

Jessica

Liked: Cleanliness
Stayed 2 nights in Mar 2024

8/10 Good

THEODORE

Liked: Cleanliness, amenities, property conditions & facilities
Generally great stay but second time in a row in room coffee setup had nothing to stir inmilk/sugar. Quite an oddity that should easily be fixed.
Stayed 1 night in Mar 2024

8/10 Good

Courtney

Liked: Property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Sandra

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Mireya

Good
Stayed 2 nights in Feb 2024

10/10 Excellent

Alex

Stayed 1 night in Mar 2024

10/10 Excellent

Karen, New York, NY

Liked: Cleanliness, property conditions & facilities
Great
Stayed 1 night in Feb 2024

2/10 Terrible

Kyle

Liked: Cleanliness
My room was not ready at 7pm when i checked in. Took me over 1.5 hours to finally walk through my door. I missed dinner reservations downstairs, staff was apologetic but doesn’t help me. I’m almost positive they either overbooked or screwed up my reso somehow. Just dissatisfied and disappointed. otherwise the hotel was fine
Stayed 1 night in Jan 2024

10/10 Excellent

DANIELA

Stayed 3 nights in Feb 2024

10/10 Excellent

Lauren

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from rah on 28 Feb 2024
Thank you for staying with us at the Hilton. I am glad to hear you enjoyed our hotel and services. Looking forward to welcoming you back to the Hilton.

10/10 Excellent

Liping

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from rah on 27 Feb 2024
Thank you for staying with us. I am happy to hear you enjoyed our hotel and services. Looking forward to welcoming you back in the near future.

6/10 Okay

Althea

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from rah on 27 Feb 2024
Thank-you for taking the time to complete our survey after your recent stay at the Hilton Toronto. I am sorry to see that you had a less than perfect experience during your stay with us. I was hoping you could tell me a little bit more about your stay and what our shortcomings were so that we can use your feedback towards improving future experiences for our guests such as yourself.I look forward to hearing from you and if my team and I can be of any further assistance, please do not hesitate to contact me directly.

8/10 Good

Devin

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Eva

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from rah on 26 Feb 2024
Thank you for contacting the team. I am happy to hear you enjoyed our hotel and services. Looking forward to welcoming you back to the hotel

10/10 Excellent

Hai Yan

Liked: Cleanliness
Stayed 1 night in Feb 2024
Response from rah on 25 Feb 2024
Thank you for taking the time to complete this survey. I am glad to hear you enjoyed our hotel and services. Looking forward to welcoming you back in the near future.

10/10 Excellent

Donna

Travelled with partner
Liked: Cleanliness
Everyone was so helpful and friendly
Stayed 1 night in Feb 2024

10/10 Excellent

Anu

Stayed 1 night in Feb 2024

8/10 Good

Amanda

Liked: Cleanliness
Stayed 2 nights in Feb 2024

8/10 Good

Roberto

Business traveller
Liked: Amenities
Warm welcome, clean room and nice view.
Stayed 1 night in Feb 2024
Response from Rah on 22 Feb 2024
Thank you for staying with us. Happy to hear you enjoyed our hotel and services. Looking forward to welcoming you back to the hotel.

10/10 Excellent

Andy

Liked: Cleanliness, property conditions & facilities
Excellent service
Stayed 1 night in Feb 2024

6/10 Okay

Elizabeth

Travelled with family
Liked: Cleanliness
Disliked: Amenities
The staff was very helpful. The hotel was under renovations though without an option for lunch or dinner (outside of room service) and there was no bar. I do wish this was disclosed prior to booking.
Stayed 4 nights in Feb 2024

8/10 Good

Megan

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I liked the outdoor indoor pool. Room was nice and i wouldnt say there was anything i didnt like
Stayed 1 night in Feb 2024
Response from Rah on 19 Feb 2024
Thank you for staying with us. I am happy to hear you enjoyed our hotel and services. Looking forward to welcoming you back in the near future.