Property entrance

Reviews of Villa Nova

3 out of 5
Villa Nova
736 Ruthven Street, South Toowoomba, QLD

Reviews

8.8

Excellent

Rating 10 - Excellent. 172 out of 335 reviews" "
Rating 8 - Good. 113 out of 335 reviews" "
Rating 6 - Okay. 36 out of 335 reviews" "
Rating 4 - Poor. 8 out of 335 reviews" "
Rating 2 - Terrible. 6 out of 335 reviews" "

8.8/10

Cleanliness

9.4/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Gregory

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient to south side of town and CBD. Walkable to CBD Room was clean comfortable and well equipped
Stayed 1 night in Jan 2024
Response from Glenn - Motel Manager on 16 Jan 2024
Hi Gregory, Thank you for the review. We do appreciate the feedback and are always looking at ways to improve our facilities for our guests. We look forward to seeing you back here again.

2/10 Terrible

Rachel

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing, horrible. Don't recommend.
Stayed 3 nights in Dec 2023
Response from Team Villa Nova Motel on 27 Dec 2023
Good Afternoon RachelWe are sorry that you found our motel not to your liking. As a small operation, conveniently located to most facilities our price is in the modest range as motel accommodation goes in Toowoomba. Perhaps you needs would be better met at a 4+ star motel in the Toowoomba area.Warm regards

8/10 Good

Ibraheem

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place
Stayed 1 night in Dec 2023
Response from Glenn - Motel Manager on 16 Jan 2024
Hi Ibraheem, thanks for the review and we are glad you have a good stay. We are always looking at ways to improve our facilities for your comfort. We look forward to seeing you back here again soon.

10/10 Excellent

Todd

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Team Villa Nova on 20 Dec 2023
Hi Todd, thanks for the review. We really do appreciate the feedback. We hope to see you back here again soon.

10/10 Excellent

Acacia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Accomodation here is very affordable, the rooms are lovely and very spacious. Always enjoy my stay here!
Stayed 1 night in Nov 2023
Response from Team Villa Nova on 20 Dec 2023
Hi Acacia, thanks for the review. We really do appreciate the feedback and glad you enjoy staying with us!!

10/10 Excellent

Tony

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was safe very quiet, close to everything, very clean and tidy
Stayed 1 night in Sep 2023

10/10 Excellent

Thiep

Liked: Cleanliness, staff & service, property conditions & facilities
Great location and very clean place
Stayed 2 nights in Sep 2023
Response from Glenn - Motel Manager on 11 Sept 2023
Hi Thiep, thanks for the review and we are happy that you enjoyed your stay with us. We are constantly looking to improve our facilities and hope to see you back here soon.

6/10 Okay

Samantha

Liked: Staff & service
Stayed 2 nights in Sep 2023
Response from Glenn - Motel Manager on 11 Sept 2023
Hi Samantha, thanks for the review we do appreciate it. We are always looking at ways to improve our facilities here and hope to see you back soon. Thanks

8/10 Good

Brad St

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from The Villa Nova Team on 7 Aug 2023
Hi Brad thanks for leaving us a review. We appreciate the feedback. We look forward to seeing you back at the Villa Nova soon.

10/10 Excellent

Katie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Glenn - Motel Manager on 9 Aug 2023
Hi Katie, thanks for the positive review! We are always looking at ways to improve our guest's experience. We hope to see you back here soon at the Villa Nova. Thanks

6/10 Okay

Greg

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
Bathroom in desperate need of a makeover. A huge spa bath which would have used huge amounts of water, then more to clean it! The shower was inside this, so difficult to negotiate. It had a water saving head - ironic!
Stayed 1 night in May 2023
Response from Team Villa Nova on 18 May 2023
Hello GregMany thanks for your feedback. We are new managers as of March and we totally agree with your comments on the Spa baths, a bit 70s perhaps!. Also agree with the reno comment on the bathrooms and they are definitely on our future plans. All the bestJuanita

10/10 Excellent

Wendy

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
We had a great stay at Villa Nova. The room was really clean, and very comfortable. We were able to walk through the access path to the Restaurant next door for town, which was really great when we had been driving all day. The staff were really professional and friendly. We will definitely stay here again.
Stayed 1 night in May 2023
Response from Team Villa Nova on 12 May 2023
Hello WendyMany thanks for your review, we are so glad you enjoyed your stay with us and we will look forward to you visiting with us again. kindest regardsJuanitaTeam Villa Nova

2/10 Terrible

Andrew

Travelled with family
Disliked: Staff & service
They charged my card after I had already pre paid via wotif. Be very wary of this place
Stayed 1 night in May 2023
Response from Team Villa Nova on 11 May 2023
Hi Andrew, As I explained it was my error and after I apologized for my mistake, it was immediately rectified. All the bestJuanita

10/10 Excellent

Peter

Stayed 1 night in Apr 2023
Response from Team Villa Nova on 27 Apr 2023
Many thanks for taking the time to review your stay. We appreciate it.

10/10 Excellent

Diane

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice! Clean and fresh!
Stayed 1 night in Apr 2023
Response from Team Villa Nova on 27 Apr 2023
Many thanks for taking the time to review your stay with us.

10/10 Excellent

Adele

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to access had good facilities to cook with and comfortable beds.
Stayed 2 nights in Apr 2023
Response from Team Villa Nova on 19 Apr 2023
Many thanks for your kind words, Adele. kindest regardsJuanita @ Villa Nova Motel

10/10 Excellent

gareth

Liked: Cleanliness, staff & service
Great value, handy location, lovely staff. Clean and safe, plenty of space.
Stayed 2 nights in Apr 2023
Response from Team Villa Nova on 19 Apr 2023
Many thanks for your kind feedback, Gareth. We hope to see you back here soon. Juanita @ Villa Nova Motel

8/10 Good

Trevor

Stayed 2 nights in Apr 2023
Response from Team Villa Nova on 27 Apr 2023
Many thanks for taking the time to review your stay with us.

10/10 Excellent

Linda

Liked: Cleanliness, amenities, property conditions & facilities
Every thing
Stayed 1 night in Apr 2023
Response from Team Villa Nova on 19 Apr 2023
Many thanks for your rating, Linda. I'm pleased you enjoyed your stay with us. kindest regardsJuanita @ Villa Nova Motel

8/10 Good

DIANNE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable place to stay
Good clean accommodation and it was very quiet. Convenient Chinese restaurant next door. The only thing that was a problem was that there was nowhere to hang wet towels as towel rack was obviously broken and had not been repaired. Also the advertised check-in times were not correct. Found the front door locked at 2.50pm on a Sunday, and was informed by staff who was still in the office, that close time was 3pm.
Stayed 1 night in Feb 2023
Response from Team Villa Nova on 19 Apr 2023
Hello DianneMany thanks for your feedback. We have recently taken over Villa Nova Motel and are making our way through the amendments required on all websites and the repairs and replacements needed in the rooms. We hope next time you stay with us, all will be as you require. Kindest regardsJuanita @ Villa Nova Motel

8/10 Good

Stephanie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a lovely big room. Very clean. Comfortable beds.
Stayed 2 nights in Feb 2023
Response from Team Villa Nova on 21 Feb 2023
Many thanks for taking the time to give your feedback on our Motel. Kind regardsTeam Villa Nova

10/10 Excellent

richard

Stayed 1 night in Feb 2023

10/10 Excellent

marko

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2023

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a great place. Great two bedroom family apartment. Great value for money. Will be back!
Stayed 1 night in Feb 2023
Response from Team Villa Nova on 9 Feb 2023
Many thanks for your reviewTeam Villa Nova

10/10 Excellent

Sandra

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Older place but very clean. My room was very large and great value. Would stay again
Stayed 1 night in Feb 2023
Response from Team Villa Nova on 9 Feb 2023
Many thanks for your reviewTeam Villa Nova

10/10 Excellent

Nicole

Stayed 1 night in Jan 2023
Response from Team Villa Nova on 9 Feb 2023
Many thanks for your reviewTeam Villa Nova

10/10 Excellent

Sarah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice place to stay!
Stayed 1 night in Jan 2023
Response from The Villa Nova Team on 9 Jan 2023
Hi Sarah, Thank you so much for taking the time to write a review following your recent stay with us at the Villa Nova Motel. We look forward to welcoming you again when next visiting our beautiful Toowoomba. Thank you The Villa Nova Team

10/10 Excellent

Bandid

Stayed 1 night in Dec 2022

2/10 Terrible

Tanya

Stayed 2 nights in Dec 2022

10/10 Excellent

Julie

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Easy to get to. Dining options with in walking distance. Love the seperate bedroom and lounge/kitchen area.
Stayed 1 night in Nov 2022
Response from The Villa Nova Team on 1 Dec 2022
Hi Julie, Thank you so much for taking the time to write a review following your recent stay with us at the Villa Nova Motel. We look forward to welcoming you again when next visiting our beautiful Toowoomba. Thank you The Villa Nova Team

6/10 Okay

Edward

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
Onsite and undercover parking was excellent, there is no additional charge. Beds were comfortable and lien excellent, overall good size 2 x bedroom apartment. Each bed requires either a small bedroom air-con or a ceiling fan, heavier doors to make the rooms more some proof. Different blinds need to be fitted in the apartment windows as the main window looks out to the carport so no privacy during daylight hours.
Stayed 1 night in Nov 2022
Response from The Villa Nova Team on 13 Nov 2022
Hi Edward, Thank you so much for taking the time to write a review following your recent stay with us at the Villa Nova Motel. We are greatly appreciative of your feedback, these issues have been raised with Hotel Management to help us create a better experience for our guests in the future. We look forward to welcoming you again when next visiting our beautiful Toowoomba. Thank you The Villa Nova Team

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful staff
Stayed 1 night in Nov 2022
Response from The Villa Nova Team on 13 Nov 2022
Hi Elizabeth, Thank you so much for taking the time to write a review following your recent stay with us at the Villa Nova Motel. We look forward to welcoming you again when next visiting our beautiful Toowoomba. Thank you The Villa Nova Team

8/10 Good

Erin

Travelled with family
Liked: Cleanliness, staff & service
A little run down, and small beds but overall a good place to stay
Stayed 1 night in Oct 2022
Response from The Villa Nova Team on 9 Oct 2022
Hi Erin, Thank you so much for taking the time to write a review following your recent stay with us at the Villa Nova Motel. We look forward to welcoming you again when next visiting our beautiful Toowoomba. Thank you The Villa Nova Team

8/10 Good

Shane

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Villa Nova was very clean and close to the CBD. The staff were very helpful. It is close to restaurants and cafes. I would recommend this motel to anyone.
Stayed 2 nights in Sep 2022
Response from The Villa Nova Team on 6 Oct 2022
Hi Shane, Thank you so much for taking the time to write a review following your recent stay with us at the Villa Nova Motel. We look forward to welcoming you again when next visiting our beautiful Toowoomba. Thank you The Villa Nova Team

8/10 Good

Melissa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and well presented property. Staff were lovely.
Stayed 2 nights in Sep 2022
Response from The Villa Nova Team on 6 Oct 2022
Hi Melissa, Thank you so much for taking the time to write a review following your recent stay with us at the Villa Nova Motel. We look forward to welcoming you again when next visiting our beautiful Toowoomba. Thank you The Villa Nova Team

10/10 Excellent

Larissa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely fabulous! Close proximity! Highly recommended!
Stayed 2 nights in Sep 2022
Response from The Villa Nova Team on 6 Oct 2022
Hi Larissa, Thank you so much for taking the time to write a review following your recent stay with us at the Villa Nova Motel. We look forward to welcoming you again when next visiting our beautiful Toowoomba. Thank you The Villa Nova Team

10/10 Excellent

Mary-Ellen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great little spot. Handy and comfortable. Shower is a big of a problem and spa bath kinda weird sitting on all the little bumpy jets! Shower spurts everywhere when you turn the tap on - need attention in room 21.
Stayed 3 nights in Sep 2022
Response from The Villa Nova Team on 6 Oct 2022
Hi Mary-Ellen, Thank you so much for taking the time to write a review following your recent stay with us at the Villa Nova Motel. Thank you for letting us know about the shower and bath. We look forward to welcoming you again when next visiting our beautiful Toowoomba. Thank you The Villa Nova Team

8/10 Good

Linda

Stayed 2 nights in Aug 2022
Response from The Villa Nova Team on 1 Nov 2022
Thank you for your review

10/10 Excellent

Aaron

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great clean property, huge rooms, comfy bed, onsite parking, walking distance to city golf club and all Toowoomba City shops. Extremely friendly and helpful staff. Great place to stay in Toowoomba
Stayed 1 night in Aug 2022
Response from Vikki on 26 Aug 2022
Hi Aaron,It was an absolute pleasure to have you stay with us at the Villa Nova Motel and shall look forward to welcoming you again when next visiting our beautiful Toowoomba region. Kindest regards Vikki

10/10 Excellent

River

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2022

8/10 Good

Evelyn

Stayed 1 night in Jul 2022

10/10 Excellent

Serena

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were extremely helpful and even went above and beyond with their assistance when we needed it. Highly recommend this as a place to stay.
Stayed 1 night in Jul 2022
Response from Vikki on 20 July 2022
Hi Serena, Thank you so much for taking the time to write a review following your recent stay. I really appreciate your kind words and would look forward to welcoming you again when next visiting our beautiful Toowoomba region. Kindest regards Vikki

10/10 Excellent

Karlie

Stayed 1 night in Jul 2022

10/10 Excellent

Luke

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely loved our stay - clean, convenient and the most very comfortable! Was lucky enough upon arrival at reception that we were ungraded to a king size room :)
Stayed 2 nights in Jul 2022
Response from Vikki on 15 July 2022
Hi Luke, It was such a pleasure to have you stay with us and look forward to when your next travelling through to Toowoomba. Kindest regards Vikki

10/10 Excellent

Dennis

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyed having a spa and a spacious dining lounge room as well as a large well appointed bedroom. My husband loved having a tv in each room. Will stay again
Stayed 1 night in May 2022
Response from Vikki on 17 June 2022
Thank you so much for taking the time to write a review following your recent stay with us at the Villa Nova Motel. We really appreciate your kind words and thrilled that you enjoyed your stay with us and would look forward to welcoming you again when next visiting our beautiful Toowoomba region. Kind regards Vikki

10/10 Excellent

Dean

Liked: Staff & service, property conditions & facilities
My one bedroom “suite” was massive, needed a little updating but apparently the new management have a soft furniture refurb happening now. Talking of new management, the property is in great hands for sure, was most impressed with the lady in charge, I am sure she will have it back to being “the” place to stay in Toowoomba in no time at all. I would stay again in a heartbeat.
Stayed 1 night in May 2022
Response from Vikki on 6 May 2022
HI Dean, You have me blushing with your kind words... Thank you! It would be a pleasure to welcome you again when next visiting the Toowoomba region and I shall be immensely proud to show off our room refurbishments by then. Until then, safe travels! Kindest regards Vikki

6/10 Okay

Amber

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
We had to circle the block looking for parking as (after we had paid the non-refundable fare) they had their driveway reseated and no cars were allowed on it. They said reception was open until 7 pm and from early as well. We arrived at 6:30pm and left around 9am, and neither time was there anyone at reception. Obtaining the key from the key safe was easy. In the room, the only air conditioner was in the main living room, and it was quite hot in the bedrooms. A fan or something would have been good. Room was clean. There was a kettle and tea/coffee, but no milk for coffee in the morning. Overall, I’d stay again.
Stayed 1 night in May 2022
Response from Vikki on 6 May 2022
Hi Amber, Yes, it was unfortunate that the driveway was unable to be driven on on Tuesday which is why I sent an email after you'd made your booking, explaining about the driveway and parking situation with the offer for you to cancel and that I would waive all fee's even though it was non refundable. Our office is open everyday from 7am until 6pm. I am sorry if I missed you and wasn't there to say farewell when you departed at 9am, as I am always on site to assist our guests. We would look forward to welcoming you again when next visiting our beautiful Toowoomba. Fingers crossed we will have completed our room upgrades and refurbishments by then. Kindest regards Vikki

6/10 Okay

peter

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The mattresses need replacing - rolled into the middle. A leg on the coffee table very wobbly, no fans in bedrooms but apart from these minor defects, good.
Stayed 1 night in Apr 2022
Response from Vikki on 6 May 2022
Hi Peter, Thank you for taking the time to write a review following your recent stay. I do hope you will stay with us when next visiting Toowoomba as we are undertaking full room refurbishments and the difference in presentation of the rooms will be significant. Kindest regards Vikki

6/10 Okay

Brad

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
Cleanliness of room was poor.
Stayed 2 nights in Apr 2022
Response from Vikki on 15 Apr 2022
Hi Brad, Thank you for taking the time to write a review. As the new Owners and Management team we appreciate and have taken note of your comments. Vikki

8/10 Good

Steven, Glenvale

Liked: Cleanliness, staff & service, property conditions & facilities
Good front desk staff
Stayed 1 night in Apr 2022
Response from Vikki on 15 Apr 2022
Hi Steven, It was fabulous to meet you and so pleased you enjoyed your stay with us. See you on your next visit to our beautiful Toowoomba. Kind regards Vikki