Hallway

Reviews of Shibuya Hotel En

3 out of 5
Shibuya Hotel En
1-1 Maruyama-cho, Shibuya-ku, Tokyo, Tokyo-to

Reviews

8.6

Excellent

Rating 10 - Excellent. 392 out of 889 reviews" "
Rating 8 - Good. 354 out of 889 reviews" "
Rating 6 - Okay. 107 out of 889 reviews" "
Rating 4 - Poor. 22 out of 889 reviews" "
Rating 2 - Terrible. 14 out of 889 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

4/10 Poor

Vartan

Liked: Staff & service
Disliked: Cleanliness
Noisy and not amenities
Stayed 8 nights in Mar 2024

10/10 Excellent

Philesciono

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

10/10 Excellent

Rehnuma

Liked: Cleanliness, staff & service, property conditions & facilities
We booked this place promptly and the room was available for us. Rooms are small but for a couple it was amazing. In opposite of the hotel there is a Family Mart and you can get nessesary item from there.

10/10 Excellent

Noriko

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is good!
Stayed 1 night in Mar 2024

10/10 Excellent

Rutha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Feb 2024

8/10 Good

James, Santa Clara

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is on the smaller side, but the rooms are decent size. The staff was very courteous and helpful. Located in the heart of Shibuya so plenty to do in the area. About a 10 min walk from Shibuya Station. I’d be happy to stay here again.
Stayed 1 night in Feb 2024

8/10 Good

Russell

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property, convenient location, decent price.
Stayed 1 night in Feb 2024

8/10 Good

Nathan

Liked: Cleanliness, staff & service
Stayed 3 nights in Feb 2024

10/10 Excellent

Federico

Travelled with family and small children, Travelled with partner
Liked: Amenities, property conditions & facilities
we really enjoy staying here if you plan to stay in shibuya this hotel is close to everything. its a little loud cause its close to like clubs but overall good.
Stayed 5 nights in Feb 2024

8/10 Good

Charles

Stayed 5 nights in Feb 2024

6/10 Okay

Marie Christine

Travelled with group
So I was a little surprised by the bathroom. It’s see through and has a curtain covering the shower area. Also, the toilet smelled like sewage until my friend dropped her perfume bottle. Underneath the beds are very dusty, which we found out when something fell off the bed. They have VERY early checkout (10am) where most have 11am at least. I paid extra to check in early and check out late, but I got a call at 10:15am asking why we haven’t checked out yet, so their record keeping seems to be sub par. This hotel is very convenient, but I don’t think I will repeat my stay here.
Stayed 3 nights in Jan 2024

10/10 Excellent

Mayda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As my first time in Tokyo and wanting to shop this hotel was so convenient. I reserved a regular room which was cheaper but small in space for two people, so if you can reserve a bigger room for a couple of dollars more do it. Overall it was GREAT! It was in the heart of Shabuya, restaurants and great food all over the hotel so many options to choose from. I would highly recommend if your travel is to explore, shop and eat.
Stayed 3 nights in Jan 2024

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024

10/10 Excellent

jacob

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good price, good location for nightlife
Stayed 1 night in Jan 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable rooms, easy access to Shibuya station and located in a great area with lots of food shops
Stayed 2 nights in Dec 2023

6/10 Okay

Sean

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
The good. Comfortable beds, friendly staff, good wifi, and a great location to walk to everything. The bad…this place is on a corner of an alleyway that has lots of clubs and bars that are very noisy and open until 5 am. The street in front of the hotel lobby is very dirty in the morning and walking through it first thing is very offputtjng. There is no lobby to sit in if you need to wait for a cab or want to be in a different space for a bit. The bathroom is really strange. It’s a tight space that is all windows exposed to the room’s interior with cheap blinds covering the windows. Really strange.
Stayed 2 nights in Jan 2024

10/10 Excellent

Denise

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect hotel in best location in Tokyo
The location of the hotel was quiet yet minutes from the excitement of Shibuya. Accommodations were clean and beds/bedding were extremely comfortable. Staff was nice and very helpful. We would definitely stay again.
Stayed 7 nights in Dec 2023

10/10 Excellent

Maria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to shopping and Shibuya Scramble, which is surprising given how quiet it was during our 3-night stay. The staff were super friendly and helpful. (We couldn’t figure out the heating and someone immediately came to our room to resolve it!) Highly recommend this place!
Stayed 3 nights in Dec 2023

10/10 Excellent

Yosh

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place and location
Stayed 2 nights in Dec 2023

10/10 Excellent

Carla

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in and check out process was easy. I didn’t have much issues with the busy street as it is in an area of bars. The only loudness would be others on the floor when speaking in the hallways. Other than that it was a great stay and super convenient. we for services towels and water bottles every day. If you want your room cleaned you need to put your sign out.
Stayed 6 nights in Nov 2023

8/10 Good

Peter

Business traveller
Liked: Cleanliness, property conditions & facilities
Great little business like hotel for short stay.
Location close to Shibuya station so just 10 min walk each way to get to station. Small rooms but I knew that and their design is good. Room a little cold when first arrived but soon warmed up. Reception staff were very helpful checking our next hotel could store our luggage so we could explore all day. Interesting area, lots of bars and clubs but I didn’t experience and street noise in room on 8th floor. Happy to return here
Stayed 2 nights in Nov 2023

10/10 Excellent

Chantal

Stayed 4 nights in Nov 2023

8/10 Good

Angelica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient location!

8/10 Good

Peter, Castle Rock

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff that were helpful.
Stayed 2 nights in Nov 2023

6/10 Okay

Wei

Travelled with partner
Liked: Staff & service, amenities
The staff and location was great. However walls were pretty thin and you can hear people snoring throughout the night and kids jumping around. Besides that it was good.
Stayed 1 night in Nov 2023

4/10 Poor

Colette, FUKUOKA

Business traveller, Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
The staff was friendly, the room looked clean. However, we got bit by bugs while sleeping. We didn't notice it until after we checked out. Outside on the street, there was a lot of noise in the middle of the night from people partying maybe.
Stayed 1 night in Oct 2023

4/10 Poor

Ana

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The area is great, with a 13-minute walk from the main Shibuya station and just 5 minutes from other train lines. There are plenty of shopping and dining options nearby. However, the rooms need to be updated and thoroughly cleaned. I discovered black mold in my vents, and the carpets were extremely dirty. I informed the staff, and they promptly switched my room. Considering that this place is not at the lower end of the price range, they should invest more time in cleaning the rooms. The staff were helpful and very friendly.
Stayed 3 nights in Sep 2023

4/10 Poor

Jonathan

Disliked: Staff & service, property conditions & facilities
Wayover priced for the room and the area service was horrible. AC wasn’t working all in another language not redone like the rest of the room. It wasn’t anything special it was only an updated bathroom. Everything else was old the staff did not do anything to help me with my AC
Response from SHIBUYA HOTEL EN on 23 Oct 2023
Thank you very much for staying at SHIBUYA HOTEL EN and taking time to give us your feedback in your precious time.However, we sincerely apologize for the unpleasant stay due to the facilities of the hotel. We will take your comments into consideration to improve our services.We look forward to welcoming you again.

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Oct 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023

4/10 Poor

W Scott

Disliked: Cleanliness, amenities
We booked for three nights based on good reviews. Immediately when we saw the room we regretted it but with Expedia it was non refundable. The room was dirty, even several drops of blood on one of the pillowcase. Crumbs between sheet and mattress when we checked for bed bugs. No closet. 4 hangars on a coat pole. Glass bathroom with a mirror outside of it. There was a curtain but it didn’t close properly. This property was not good for the price we paid. But easy walk to shopping, food, train, shibuya scramble crossing.
Stayed 3 nights in Sep 2023
Response from HAN on 14 Oct 2023
Thank you for staying at SHIBUYA HOTEL EN. Thank you for taking the time to comment with your word-of-mouth. We would like to apologize for the inconvenience that caused with the room condition. We will check the hotel's internal facilities and environment based on your feedback and take your valuable opinions into consideration and thoroughly review the overall room cleaning situation. We hope you will choose our hotel again when you come to Tokyo. Front Desk Staff

8/10 Good

Vincent

Liked: Cleanliness, staff & service
The employees were a pleasure to deal with. They were accommodating and responsive.
Stayed 7 nights in Sep 2023

10/10 Excellent

RICARDO

Stayed 1 night in Sep 2023

10/10 Excellent

Lourdes

Liked: Cleanliness, staff & service, property conditions & facilities
Close the train and very clean
Stayed 3 nights in Aug 2023

10/10 Excellent

Aleanor Kristine

Stayed 4 nights in Sep 2023

6/10 Okay

Chan Laen

Stayed 3 nights in Sep 2023

10/10 Excellent

razel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
this is a great location and budget friendly.
Stayed 3 nights in Sep 2023

8/10 Good

Chris

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Aug 2023

4/10 Poor

Jason

Stayed 1 night in Aug 2023

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel
Stayed 1 night in Aug 2023

10/10 Excellent

Karin

Liked: Cleanliness, staff & service, property conditions & facilities
What a gem. Amazing location, super clean and modern, quiet, kind staff and great price. Will be my go to hotel in Tokyo (so I can save money to shop and eat!)
Stayed 1 night in Aug 2023

4/10 Poor

John

Disliked: Staff & service
Stayed 4 nights in Jul 2023

8/10 Good

austin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023

10/10 Excellent

michelle

Travelled with family
Liked: Cleanliness
Great location!
Stayed 1 night in Jun 2023

8/10 Good

Lan

Stayed 2 nights in Jun 2023

10/10 Excellent

Esther

Liked: Cleanliness, staff & service, property conditions & facilities
Neat, centrally located and clean. It is located smack in the night district - so hard to avoid the drunken singing outside on the weekend. Ear plugs can fix.
Stayed 1 night in May 2023

8/10 Good

valerie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2023

10/10 Excellent

Fernando

Liked: Cleanliness, staff & service, property conditions & facilities
Nice safe friendly.
Stayed 2 nights in May 2023

8/10 Good

Monika

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, short walk to shibuya crossing and shopping centres. Resturants literallg right outside the door. The room was fine but did have a weird musty smell.
Stayed 3 nights in May 2023

10/10 Excellent

john

Stayed 1 night in Apr 2023