Single Room (Palace View)
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Reviews of KKR Hotel Tokyo

3.5 out of 5
KKR Hotel Tokyo
1-4-1 Otemachi, Chiyoda-Ku, Tokyo, Tokyo-to

Reviews

8.4

Very good

Rating 10 - Excellent. 184 out of 471 reviews" "
Rating 8 - Good. 212 out of 471 reviews" "
Rating 6 - Okay. 58 out of 471 reviews" "
Rating 4 - Poor. 11 out of 471 reviews" "
Rating 2 - Terrible. 6 out of 471 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Shayna

Liked: Cleanliness, staff & service, property conditions & facilities
There's a train station right outside the property, though it's a fair bit away from shopping and restaurants for walking. Room was clean, we ended up with more space than expected, and overall we had a very pleasant experience!

4/10 Poor

Alice

Travelled with family
Disliked: Property conditions & facilities, room comfort
Old Japanese style hotel anc nog upgraded
Room service food was very poor. Dinner was served in a box. I put the box outside the room after finishing the meal. No staff took the box away and it stayed there till I check out. English communication is poor. Hot water is not hot enough for a hot bath in such a cold weather.
Stayed 1 night in Jan 2024

6/10 Okay

Brandy, Round Rock

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Rooms very small, smoking room on our floor was very smelly. Grear view and great breakfast buffet. Did not like how we had to use the room card for utilities in the room, it meant when we were out all day, the room was very hot and uncomfortable when we returned.
Stayed 3 nights in Dec 2023

10/10 Excellent

Naoko, Los Angeles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Chun Kit

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are very friendly and nice. It also have everything you needed in a hotel.
Stayed 2 nights in Dec 2023
Response from Accommodation Division Iwata on 23 Jan 2024
Thank you very much for using our hotel. We are glad that you enjoyed your stay with us. Thank you very much for your compliments. We will strive to improve our service even more than now. Please use us again when you come to Japan.Thank you very much for your comments, valuable opinions, and compliments.

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place to stay. Metro right outaide the door.
Stayed 2 nights in Dec 2023
Response from Accommodation Division Iwata on 23 Jan 2024
Thank you very much for using our hotel. We are glad that you enjoyed your stay with us. Our hotel is directly connected to Exit 3B of Takebashi Station on the Tozai Line, making it extremely convenient. Please use us again when you come to Japan.Thank you very much for your comments, valuable opinions, and compliments.We look forward to serving you again.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very surprised. Beautiful hotel and location
Stayed 1 night in Nov 2023
Response from Accommodation Division Iwata on 23 Jan 2024
Thank you for using our service.We are very happy that you were satisfied with your stay.Please use it when you come to Japan.Thank you very much for your comments, valuable opinions, and compliments.

8/10 Good

Rosemary

Great breakfast and good location
Stayed 1 night in Oct 2023

8/10 Good

Rosemary

Stayed 2 nights in Oct 2023

10/10 Excellent

Vashisht

Stayed 1 night in Oct 2023

2/10 Terrible

Vijay

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
KKR worst stay
Worst place compared to even mystays
Stayed 2 nights in Sep 2023

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Easy subway access
Stayed 2 nights in Sep 2023

10/10 Excellent

Sachi

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to main office areas, yet at the corner of the quiet spot near Imperial Palace. Very convenient for many purposes！
Stayed 4 nights in Jul 2023

8/10 Good

hongqian

Travelled with family
Liked: Cleanliness, room comfort
Okay stay for business or family trip.
It’s one night stay for flight transfer. It’s close to imperial palace and next to metro station. Building is old but interior is clean and well organized. Front desk does not speak English well but was friendly. A bit noisy since it’s close to high way.
Stayed 1 night in Jul 2023

10/10 Excellent

John

Stayed 2 nights in Jun 2023

10/10 Excellent

Rony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

10/10 Excellent

Minglin

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel. Love it.
Stayed 1 night in Apr 2023

10/10 Excellent

Wesley C.

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you so much. It was an awesome stay!
Stayed 1 night in Apr 2023

10/10 Excellent

Yasuko

Stayed 1 night in Apr 2023

10/10 Excellent

john, marina del rey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value hotel right next to Imperial Gardens. Wonderful views from our bedroom. In walking range of Marunouchi and Tokyo Station (15 mins)
Stayed 5 nights in Mar 2023

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
View of Emperor’s Palace ground on 12th floor with incredible breakfast buffet.
Stayed 2 nights in Apr 2023

8/10 Good

DIANA, Toronto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Although close to a subway line, I found the area not as convenient. The JR Line was about 15 min walk away. Didn't think there were shops/restaurant choices around.
Stayed 3 nights in Mar 2023

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good.
Stayed 6 nights in Mar 2023

10/10 Excellent

Wai Chin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2023

10/10 Excellent

Kenji

Stayed 7 nights in Feb 2023

2/10 Terrible

Kevin

Stayed 2 nights in Feb 2023

10/10 Excellent

Alec

Stayed 2 nights in Jan 2023

8/10 Good

Mary

Stayed 1 night in Dec 2022

8/10 Good

susana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2022

8/10 Good

Sze Chun Wilson

Stayed 1 night in Dec 2022

10/10 Excellent

Tia

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is amazing! Great location, great staff, clean. Breakfast overlooks the imperial gardens. We loved this hotel and will be back!!!

8/10 Good

Mary

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good view in Tokyo
Very clean, comfortable room with a good view. (The restaurant options are very limited. Luckily I could get some food after I arrived at 5pm).
Stayed 2 nights in Nov 2022

8/10 Good

Natalie

Liked: Cleanliness, staff & service, room comfort
Friendly staff, dated with thin walls.
Friendly staff, let us check in early which was a bonus. Room was clean, but dated. Walls are VERY thin - can hear everything beside and above.
Stayed 3 nights in Oct 2019

10/10 Excellent

Campbell

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel in fantastic location.
Great friendly hotel situated in a nice part of town with a metro station nearby. The hotel has great restaurants and a good bar with great views of the Skytree. The rooms are small and have comfortable beds and with a good bathroom.
Stayed 6 nights in Oct 2019

4/10 Poor

X

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
I like the hotel's central location and easy access to public transportation system. But a big problem was the surprising room tax charge to my reserved rooms, even though my paid Orbitz.com hotel invoice clearly indicates that I've paid two (2) room taxes of $59.79 ALREADY! After I explained in Japanese to the front-desk staff that I've already paid the room taxes, they still insisted that I had not paid the room taxes. In the end, I had to pay ADDITIONAL ROOM CHARGES! Though the sums were not much, it is still Outrageous and Totally unexpected!
Stayed 3 nights in Jul 2019

10/10 Excellent

Verified traveller

Stayed 2 nights in Jul 2019

10/10 Excellent

MYUNG HYUN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Reception staff are good, but when I finished breakfast saying thank you to everybody else but me! Especially person like manager saw me leaving but didn’t say anything, I will never go there to have breakfast.
Stayed 1 night in Mar 2019

8/10 Good

Giuliano

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2018

8/10 Good

Joel, USA

Liked: Cleanliness, property conditions & facilities, room comfort
Staff were okay, very by the book typical for Japan. Room small. Otherwise good.
Stayed 1 night in Dec 2017

8/10 Good

Jay, New Beith, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location and room, great Japanese restaurant.
Stayed 1 night in Oct 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018

10/10 Excellent

Akebono, Japan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2018

10/10 Excellent

CantonGuy, Michigan, USA

Liked: Cleanliness, property conditions & facilities, room comfort
I love the cozy feeling. It’s Tokyo, so space is premium. It’s a better hotel than the one I stayed in 2014. Very happy.
Stayed 1 night in Jul 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2018

4/10 Poor

Rupert, Tokyo

Liked: Cleanliness, staff & service
Disliked: Room comfort
This was not my preferred hotel, but it was in the middle of golden week and choice was slim. Calling this a 4 star hotel is pushing the concept - the lobby and facilities are perfectly decent (great perhaps if you’re having a wedding there), but the room was the same as any 2-3 Star Japanese business hotel - small, short bed, with a pokey bath/shower combo bathroom. The major issue however - and the one that makes this hotel impossible to recommend to anyone unless they’re hard of hearing - was the noise from outside the hotel. There is a major trunk road running alongside one side of the hotel, which might have been manageable if the windows werent so thin that they didn’t block any of the noise. I’ve encountered this before in old Japanese hotels - they’re single glazed for some bizarre reason, but I’ve never stayed at one so close to a major traffic artery. So anyway, the road noise didn’t stop ... at all. 3am, 4am, it was like being in the middle of an intersection. Eventually I dug some ear plugs out of my suitcase, and as that still didn’t entirely help, put a pillow over my head. Amazingly I could still hear traffic going past after that, but shoving the air conditioner on full blocked the remaining intrusion. I stayed at the hotel for two nights - if it had been any more then I’d have either insisted on another room if there were any, or I’d have left.
Stayed 2 nights in May 2018

8/10 Good

Bryan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quick Tokyo stay
Was a great value for a Tokyo hotel in a great location. Good restaurant and service

6/10 Okay

Michael

Liked: Cleanliness, property conditions & facilities, room comfort
Middle of the Road
I stayed here while traveling solo. I checked-in late afternoon without a problem and checked out on time within seconds. During my stay the room temperature fluctuated and the walls were a bit thin, hearing the partying next door and the television on the other end.
Stayed 1 night in Nov 2017

10/10 Excellent

Urara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Alan

Liked: Cleanliness, staff & service
Adequate bargain hotel with no amenities
First, the good. It is well-priced and generally clean (other than one stray cockroach a colleague dealt with on the first day). The wi-fi is fast, and the shower pressure is good. Service was competent, but I didn't interact enough to have more of an opinion. The "western-style" breakfast was horrible. Despite prepaying (non-refundable) for all five days, my colleague and I both opted to skip after the first day. Poor selection and poorly executed, held in a dated function room that they shoo you out off aggressively at 9AM. I'd strongly recommend not pre-paying and wasting your money. Lots of local options to walk to though if you don't pre-pay. The hotel common areas were lacking. Absolutely no space to sit down with a colleague and work, which is a must-have for me especially internationally. Also, there is no gym (a fact I missed when deciding on hotel, which is my fault). The room itself was just adequate. Dated and small, but at the price point it is hard to complain. The biggest functional issue for me was the lack of storage for a longer (5 day) stay. There is a smallish closet and no drawer/shelf space to speak of. Overall, if your a "just need a bed and shower" person you will be happy with the value and location. The more you value other amenities, the more you'll be disappointed. I wouldn't refuse to go back, but I also wouldn't seek it out again.