Seasonal outdoor pool, pool umbrellas

Reviews of InterContinental ANA Tokyo, an IHG Hotel

4.5 out of 5
InterContinental ANA Tokyo, an IHG Hotel
1-12-33 Akasaka Minato, Tokyo, Tokyo-to

Reviews

8.8

Excellent

Rating 10 - Excellent. 592 out of 1001 reviews" "
Rating 8 - Good. 253 out of 1001 reviews" "
Rating 6 - Okay. 93 out of 1001 reviews" "
Rating 4 - Poor. 42 out of 1001 reviews" "
Rating 2 - Terrible. 21 out of 1001 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Annie

Liked: Staff & service, amenities, property conditions & facilities
Clean and quiet
Stayed 8 nights in Apr 2024
Response from ANA InterContinental Tokyo on 15 Apr 2024
Dear Annie,Thank you very much for your positive feedback! We are pleased to read that you enjoyed your stay with us. Your feedback is a source of inspiration, driving us to continue delivering incredible service to all our valued guests.We look forward to welcoming you again in the future.Warm regards,ANA InterContinental Tokyo

10/10 Excellent

Martha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was excellent!!
Stayed 4 nights in Apr 2024
Response from ANA InterContinental Tokyo on 10 Apr 2024
Dear Martha,We are delighted that you enjoyed every aspect of our stay at ANA InterContinental Tokyo. We put guest's experience and satisfaction as our priority, and it is definitely a boost for us every time we read positive reviews! It would be a pleasure to welcome you back during your next trip to Tokyo!Warm Regards,ANA InterContinental Tokyo

10/10 Excellent

Sandra

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from ANA InterContinental Tokyo on 10 Apr 2024
Dear Sandra,Thank you very much for your very positive rating. We look forward to welcoming you soon again to ANA InterContinental Tokyo for another memorable stay.Warm Regards,ANA InterContinental Tokyo

10/10 Excellent

Luz

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good service overall and the hotel is very nice, great buffet options for breakfast
Stayed 4 nights in Mar 2024
Response from ANA InterContinental Tokyo on 8 Apr 2024
Dear Luz,Thank you very much for your positive review! We are delighted that you enjoyed so much your stay with us and It is a pleasure to read that you liked our breakfast. We look forwarding welcoming you soon again!Warm Regards,ANA InterContinental Tokyo

10/10 Excellent

Irwan

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent for business travelers.
Stayed 1 night in Apr 2024
Response from ANA InterContinental Tokyo on 8 Apr 2024
Dear Irwan,Thank you very much for posting a review on this channel! Positive feedback like yours motivates us to keep improving the quality of our services! We look forward to having the pleasure of welcoming you again to ANA InterContinental Tokyo.Warm Regards,ANA InterContinental Tokyo

10/10 Excellent

Lisa

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a great property to stay at. Great value for the price.
Stayed 7 nights in Mar 2024
Response from ANA InterContinental Tokyo on 4 Apr 2024
Dear Lisa,Thank you very much for posting a review on this channel! We are very pleased to read that we were able to accommodate your needs.We look forward to having the pleasure of welcoming you again to our hotel.Warm Regards,ANA InterContinental Tokyo

10/10 Excellent

Joshua

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very comfortable (the bed was a bit firm) for a long stay, the club lounge staff asking with the rest of the staff were all excellent. The location is very convenient and the food was great.
Stayed 11 nights in Mar 2024
Response from ANA InterContinental Tokyo on 4 Apr 2024
Dear Joshua,Thank you for your stay and for sharing your valuable feedback with us. We are delighted to hear that you found the room very comfortable for your long stay. Rest assured, we have kept records of your bed preferences.At the same time, your praise for the club lounge staff, as well as our entire team, is truly appreciated. We are delighted to have played a part in creating an experience that inspired incredible joy during your visit.Your feedback is invaluable to us, and we will continue striving for further improvement in our services. We look forward to welcoming you back on another occasion.Warm Regards,ANA InterContinental Tokyo

10/10 Excellent

Joshua

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great property and quality service
Stayed 3 nights in Mar 2024
Response from ANA InterContinental Tokyo on 2 Apr 2024
Dear Joshua,Thank you very much for posting a review on this channel. We are delighted to read that we were able to accommodate your needs.Your encouraging feedback serves as a beacon, inspiring incredible dedication as we work towards making every guest experience truly exceptional.Warm Regards,ANA InterContinental Tokyo

10/10 Excellent

Janos

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 4 nights in Mar 2024
Response from ANA InterContinental Tokyo on 2 Apr 2024
Dear Janos,Thank you very much for your positive rating! It is always a great pleasure for us to hear from satisfied guests and we look forward to welcoming you back to ANA InterContinental Tokyo on your next trip.Warm Regards,ANA InterContinental Tokyo

8/10 Good

Mrs Robyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel and room were spacious, elegant and lovely. However guests can’t get into any of the decent restaurants because they are booked out. Extremely annoying. No priority consideration. This needs to be addressed somehow.
Stayed 2 nights in Mar 2024
Response from ANA InterContinental Tokyo on 4 Apr 2024
Dear Mrs Robyn,Thank you for choosing to stay with us and for taking the time to share your feedback. We are glad to hear that you found our hotel and spacious room elegant and lovely.We sincerely apologize for any inconvenience regarding the availability of our restaurants. During this time, our restaurants tends to be particularly busy, and it is possible for them to be fully booked. We have taken note of your remarks and would be happy to assist you with your restaurants in advance, during your next stays.We hope to have the chance to welcome you back in the future and provide you with a more seamless and enjoyable dining experience.Warm Regards,ANA InterContinental Tokyo

4/10 Poor

Mark

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from ANA InterContinental Tokyo on 1 Apr 2024
Dear Mark,Thank you very much for leaving your feedback on this review site! We have taken note of your rating and we are wondering what has been missing in your previous experience. Please don't hesitate to let us know if there is anything further that we can do to make your future stays more enjoyable.Warm regards,ANA InterContinental Tokyo

10/10 Excellent

Lee

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property exceeded our expectations. The staff was so accommodating and friendly. All you can ask for in a away home.
Stayed 3 nights in Mar 2024
Response from ANA InterContinental Tokyo on 18 Mar 2024
Dear Lee,Thank you for taking the time to share your experience with us. We are delighted to have played a part in creating an experience that inspired incredible joy during your visit.We look forward to the opportunity to welcome you back again very soon.Warm regards,ANA InterContinental Tokyo

8/10 Good

Gerald

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient and many attractions nearby
Stayed 4 nights in Mar 2024
Response from ANA InterContinental Tokyo on 18 Mar 2024
Dear Gerald,Thank you for taking the time to share your feedback with us. We are glad to hear that you found our location convenient and that there are many attractions nearby. We very much look forward to welcoming you back in the very near future.Warm regards,ANA InterContinental Tokyo

8/10 Good

Gerald

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and access to shopping and entertainment.
Stayed 3 nights in Mar 2024
Response from ANA InterContinental Tokyo on 15 Mar 2024
Dear Gerald,Thank you very much for posting a review on this channel!It is great to know that you found the hotel location to be convenient.Warm Regards,ANA InterContinental Tokyo

10/10 Excellent

nancy

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The lobby is very nice and I really enjoyed the breakfast buffet. However the room I got was really outdated - did not even have USB plugs for our devices. The bathroom looked dated with its tile and fixtures. But I love how spacious the bedroom is. The treadmills in the hotel gym are also outdated which was a bit disappointing.
Stayed 2 nights in Mar 2024
Response from ANA InterContinental Tokyo on 15 Mar 2024
Dear nancy,Thank you for taking the time to share your feedback with us.We are pleased to hear that you enjoyed our beautiful lobby and had a pleasant experience at our breakfast buffet. At the same time, it saddens us to learn that your room didn't fully meet your expectations during your stay. We genuinely apologize for any inconvenience you may have experienced.We would like to take this opportunity to inform you that we are currently undergoing renovations and have already unveiled some of our refurbished rooms. We sincerely hope to welcome you back for an enhanced experience.Warm regards,ANA InterContinental Tokyo

10/10 Excellent

cristina, Madrid

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location
Stayed 6 nights in Jan 2024
Response from ANA InterContinental Tokyo on 12 Mar 2024
Dear cristina,Thank you for posting a feedback following your recent stay at ANA InterContinental Tokyo! Our hotel has indeed a very convenient location, which makes it perfect to enjoy Tokyo. Warm Regards,ANA InterContinental Tokyo

8/10 Good

Ebe

Stayed 2 nights in Mar 2024
Response from ANA InterContinental Tokyo on 2 Apr 2024
Dear Ebe, Thank you very much for your positive rating regarding your recent stay at ANA InterContinental Tokyo. We hope to see you again soon.Warm Regards,ANA InterContinental Tokyo

8/10 Good

Federico

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good
Stayed 7 nights in Feb 2024
Response from ANA InterContinental Tokyo on 7 Mar 2024
Dear Federico,Thank you very much for the very positive rating shared through this review website.We look forward to welcoming you soon again to ANA InterContinental Tokyo for another pleasant staying experience.Warm Regards,ANA InterContinental Tokyo

10/10 Excellent

Craig

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast buffet was really good.
Stayed 5 nights in Feb 2024
Response from ANA InterContinental Tokyo on 28 Feb 2024
Dear Craig,Thank you very much for your positive review! We are delighted that you enjoyed so much your stay with us and It is a pleasure to read that you liked our breakfast. We look forwarding welcoming you soon again!Warm Regards,ANA InterContinental Tokyo

2/10 Terrible

Jesse

Disliked: Cleanliness, staff & service, property conditions & facilities
I stayed at many hotels in japan.. and on my very last night my previous booking was canceled by mistake …. I had to find a room so I chose this “five star” hotel only to get to room and find a disgusting and dated room with crunchy hard carpets and and old tub from the 80s there was dirts in places and mildew in the tiles …. The hotel wouldn’t accommodate a late checkout and wouldn’t consider finding me a new room …. The food at the restaurant was overpriced for the type of food that was prepared definitely in no way a five star hotel I couldn’t even get breakfast from the restaurant at 10:30 they closed the restaurant and sent me away definitely won’t be staying here again
Stayed 1 night in Feb 2024
Response from ANA InterContinental Tokyo on 14 Feb 2024
Daer Jesse,Thank you for taking the time to share your feedback regarding your recent stay with us. We apologize for the disappointing experience you encountered during your visit.The ongoing renovations at our hotel have impacted room availability and our ability to fulfill certain requests, such as late check-out. We sincerely apologize for any inconvenience this may have caused you.Additionally, we appreciate your understanding regarding the breakfast buffet restaurant's seating arrangements, which may require adjustments due to lunchtime reservations starting at 11:00. Rest assured, we are committed to informing you of alternative plans to ensure your dining experience remains smooth.Your feedback is invaluable to us, and we thank you for your understanding. We hope to have the opportunity to welcome you back in the future and provide you with an improved experience.Warm regards,ANA InterContinental Tokyo

10/10 Excellent

Randy

Liked: Staff & service, property conditions & facilities
Nothing
Stayed 2 nights in Jan 2024
Response from ANA InterContinental Tokyo on 2 Feb 2024
Dear Randy,Thank you very much for taking the time to provide us a positive rating on your stay. This is very much appreciated. Warm Regards,ANA InterContinental Tokyo

10/10 Excellent

Maren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean. Beautiful update in the upgraded room. Shower was amazing!
Stayed 2 nights in Jan 2024
Response from ANA InterContinental Tokyo on 23 Jan 2024
Dear Maren,Thank you for sharing your positive feedback with us! We are very pleased to read that we were able to accommodate your needs with your room shower and the comfortable room. Your feedback is a source of inspiration, driving us to continue delivering incredible service to all our valued guests. We look forward to the pleasure of hosting you again.Warm regards,ANA InterContinental Tokyo

10/10 Excellent

Shiela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is very nice and accommodating and the location of the hotel is very convenient. Close to everything.
Stayed 1 night in Jan 2024
Response from ANA InterContinental Tokyo on 23 Jan 2024
Dear Shiela,Thank you for taking the time to share your positive feedback with us! We are delighted to hear that you had a pleasant experience during your stay.It's wonderful to know that our team members' hospitality and convenient location contributed to making your stay enjoyable. Your kind words inspire incredible enthusiasm within our team – thank you for sharing your positive feedback!We look forward to the pleasure of welcoming you back to ANA InterContinental Tokyo in the future.Warm regards,ANA InterContinental Tokyo

6/10 Okay

Ruth

Liked: Cleanliness, staff & service
The staff were great, a very convenient location but the rooms on the non executive floors are getting very old. The first and second floor lounge was great and parking was good too. I feel it is a bit overpriced.
Stayed 1 night in Jan 2024
Response from ANA InterContinental Tokyo on 2 Feb 2024
Dear Ruth,Thank you for taking the time to share your thoughts on your recent stay with us. We appreciate your positive feedback regarding our team members, convenient location and the lounge.We would like to inform you that our property is currently undergoing renovations, and we are excited to announce that some of our upgraded rooms are now available. We would be delighted to welcome you back and have you experience our new rooms, which may exceed your expectations.Warm regards,ANA InterContinental Tokyo

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 13 nights in Jan 2024
Response from ANA InterContinental Tokyo on 21 Jan 2024
Dear Guest,Thank you very much for your positive rating regarding your recent stay at ANA InterContinental Tokyo. We hope to see you again soon.Warm Regards,ANA InterContinental Tokyo

10/10 Excellent

Jonathan

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay was highly enjoyable, the staff were very kind and helpful, and the rooms are great! Only thing that could have made it better: if the hot water had been much warmer.
Stayed 4 nights in Jan 2024
Response from ANA InterContinental Tokyo on 19 Jan 2024
Dear Jonathan,Thank you for taking the time to share your feedback with us. We are delighted to hear that your stay was highly enjoyable, and we appreciate your kind words about our staff and rooms.We also want to extend our sincere apologies for any inconvenience you experienced with the hot water temperature. Your feedback is important, and has passed to our engineer team to make adjustments.We look forward to the pleasure of welcoming you back and providing you with an even more exceptional experience.Warm regards,ANA InterContinental Tokyo

10/10 Excellent

Taku

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from ANA InterContinental Tokyo on 10 Jan 2024
Dear Taku,Thank you very much for your very positive rating shared through this review website.We look forward to welcoming you soon again to ANA InterContinental Tokyo for another memorable stay.Warm Regards,ANA InterContinental Tokyo

8/10 Good

Melvin

Travelled with partner
Liked: Staff & service
The property does need an upgrade, our room was very dated.
Stayed 6 nights in Dec 2023
Response from ANA InterContinental Tokyo on 5 Jan 2024
Dear Melvin,Thank you for taking the time to share your experience with us. It saddens us to learn that your room didn't fully meet your expectations during your stay. We genuinely apologize for any inconvenience you may have experienced.We would like to inform you that we are currently undergoing renovations and have already unveiled some of our refurbished rooms. We sincerely hope to welcome you back for an enhanced experience.Warm regards,ANA InterContinental Tokyo

10/10 Excellent

Neng, Honolulu

Stayed 2 nights in Dec 2023
Response from ANA InterContinental Tokyo on 25 Dec 2023
Dear Neng,Thank you very much for your very positive rating. We look forward to welcoming you soon again to ANA InterContinental Tokyo for another memorable stay.Warm Regards,ANA InterContinental Tokyo

10/10 Excellent

Karen

Stayed 3 nights in Dec 2023
Response from ANA InterContinental Tokyo on 25 Dec 2023
Dear Karen,Thank you very much for the very positive rating shared through this review website.We look forward to welcoming you soon again to ANA InterContinental Tokyo for another pleasant staying experience.Warm Regards,ANA InterContinental Tokyo

10/10 Excellent

Katherine

Liked: Cleanliness, staff & service, property conditions & facilities
Great view! Comfortable room, varied breakfast buffet
Stayed 9 nights in Dec 2023
Response from ANA InterContinental Tokyo on 26 Dec 2023
Dear Katherine,Thank you for taking the time to share your positive feedback with us. We're delighted to hear that you enjoyed both the scenic view from your room and the comfort it provided. It's always a pleasure to know that our guests have a relaxing and enjoyable stay.Beside this, we are glad to learn that the varied breakfast buffet added to your overall experience.We eagerly anticipate the opportunity to welcome you back for another delightful stay in the future.Warm regards,ANA InterContinental Tokyo

10/10 Excellent

Marsha

Travelled with family and small children
Liked: Amenities
Wonderful hotel with friendly and helpful staff. Close to many eating places. Inhouse restaurant was great with a wide selection of tasty food.
Response from ANA InterContinental Tokyo on 29 Dec 2023
Dear Marsha,Thank you for taking the time to share your positive experience at our hotel. We are very pleased to read that we were able to accommodate your needs with our convenient location, good service and food quality. Your kind words are a great source of motivation for all our team members.We look forward to having the pleasure of welcoming you soon again to ANA InterContinental Tokyo.Warm regards,ANA InterContinental Tokyo

10/10 Excellent

Maiko

Stayed 6 nights in Dec 2023
Response from ANA InterContinental Tokyo on 18 Dec 2023
Dear Maiko,Thank you very much for the very positive rating shared through this review website.We look forward to welcoming you soon again to ANA InterContinental Tokyo for another pleasant staying experience.Warm Regards,ANA InterContinental Tokyo

10/10 Excellent

Tom

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a wonderful stay at the ANA Intercontinental Tokyo in December 2023. The entire property is well maintained and the staff provides excellent service. The rooms are very comfortable and provide all of the conveniences that one would expect in a modern Tokyo hotel. A real highlight of the hotel is its' Executive Lounge. Breakfast (a la carte), afternoon tea service and cocktails/canapes are served to guests with Executive Lounge access. The food and beverage options are excellent, and the lounge staff are exceptional. I highly recommend the ANA Intercontinental Tokyo for your next visit to Tokyo!
Stayed 4 nights in Dec 2023
Response from ANA InterContinental Tokyo on 19 Dec 2023
Dear Tom,Thank you for sharing your delightful experience at ANA InterContinental Tokyo! We are thrilled to learn that you had a wonderful stay with us.We are delighted to learn that our guestroom met your expectations. We are particularly pleased to hear that you enjoyed your experience at the Club Lounge, as our team takes great pride in providing exceptional service.We look forward to welcoming you back for another memorable stay!Warm Regards,ANA InterContinental Tokyo

10/10 Excellent

Gail

Liked: Cleanliness, staff & service, property conditions & facilities
The service at the hotel was wonderful; friendly and efficient. The club lounge was beyond my expectations, everyone working there was welcoming and attentive. The atmosphere, along with the food and drinks provided were of the highest quality and very elegantly presented.  I'll definitely stay at the ANA InterContinental again when I return to Tokyo.
Stayed 4 nights in Dec 2023
Response from ANA InterContinental Tokyo on 19 Dec 2023
Dear Gail,Thank you for taking the time to share your wonderful feedback with us! We are delighted to hear that you had a fantastic staying experience.Your kind words about the service, especially in the Club Lounge, truly warm our hearts. It's rewarding to know that our team's friendliness and efficiency, along with the high-quality food and drinks, exceeded your expectations.We would be honored to welcome you back to ANA InterContinental when you return to Tokyo. We look forward to hosting you again!Warm regards,ANA InterContinental Tokyo

10/10 Excellent

mary

Stayed 3 nights in Dec 2023
Response from ANA InterContinental Tokyo on 18 Dec 2023
Dear maryThank you very much for your very positive rating. We look forward to welcoming you soon again to ANA InterContinental Tokyo for another memorable stay.Warm Regards,ANA InterContinental Tokyo

8/10 Good

Yuree

Stayed 3 nights in Dec 2023
Response from ANA InterContinental Tokyo on 12 Dec 2023
Dear Yuree,Thank you very much for taking the time to provide us a positive rating on your stay. This is very much appreciated. Warm Regards,ANA InterContinental Tokyo

10/10 Excellent

Justin

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5 Star!
5 Star all the way. Room, bathroom, breakfast buffet, location and price all were perfect.
Stayed 4 nights in Dec 2023
Response from ANA InterContinental Tokyo on 7 Dec 2023
Dear Justin,We are delighted that you enjoyed every aspect of our stay at ANA InterContinental Tokyo. We put guest's experience and satisfaction as our priority, and it is definitely a boost for us every time we read positive reviews! It would be a pleasure to welcome you back during your next trip to Tokyo!Warm Regards,ANA InterContinental Tokyo

10/10 Excellent

Mitsuko

Liked: Cleanliness, staff & service, property conditions & facilities
Because I go to the Santorum Hall where is located right next to the hotel .
Stayed 1 night in Dec 2023
Response from ANA InterContinental Tokyo on 7 Dec 2023
Dear Mitsuko,Thank you for sharing your feedback following your recent stay at ANA InterContinental Tokyo!Our hotel is indeed conveniently located near Suntory Hall, and we genuinely look forward to the opportunity of welcoming you back in the near future.Warm Regards,ANA InterContinental Tokyo

10/10 Excellent

Timothy

Business traveller
Liked: Room comfort
comfy and good location
service was excellent, room and amenities great, executive floor convenient and great for breakfast or cocktails. teppanaki on 37th floor was great for lunch/dinner . in process of upgrading decor.
Stayed 3 nights in Nov 2023
Response from ANA InterContinental Tokyo on 7 Dec 2023
Dear Timothy,Thank you very much for taking the time to share your positive review with us! We are thrilled to hear that we were able to meet your needs and contribute to a pleasant stay through our convenient location and comfortable rooms.Your kind words about our Teppanyaki restaurant on the 37th floor are greatly appreciated. It's wonderful to know that we could provide a delightful dining experience for both lunch and dinner.Besides this, we are excited to announce that starting from January 2024, we will be introducing newly revamped rooms to enhance our guest experience and we look forward welcoming you back. Warm Regards,ANA InterContinental Tokyo

10/10 Excellent

Lim Sen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from ANA InterContinental Tokyo on 30 Nov 2023
Dear Lim Sen,Thank you very much for your positive rating regarding your recent stay at ANA InterContinental Tokyo. We hope to see you again soon.Warm Regards,ANA InterContinental Tokyo

10/10 Excellent

Kellie

Liked: Cleanliness, staff & service, property conditions & facilities
We had a fantastic time at this property. All the staff members we encountered were very helpful and exceeded our expectations. We especially enjoyed the service at the club level.
Stayed 3 nights in Nov 2023
Response from ANA InterContinental Tokyo on 29 Nov 2023
Dear Kellie,Thank you for your wonderful feedback! It's truly gratifying to know that our team members were helpful and exceeded your expectations. We're delighted to hear that you especially enjoyed the service at the club level.We hope to have the pleasure of welcoming you back for another fantastic stay in the future.Warm Regards,ANA InterContinental Tokyo

10/10 Excellent

Marsha

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Uber-polite and friendly staff. Very clean. Wide variety for breakfast. Lots of nearby eating places.
Stayed 6 nights in Nov 2023
Response from ANA InterContinental Tokyo on 28 Nov 2023
Dear Marsha,Thank you for posting such a positive review. We are delighted that you enjoyed so much your stay with us and it is a pleasure to read that you enjoyed our delicious breakfast and our convenient location. Beside this, your positive remarks regarding our team members are greatly appreciated.We appreciate a lot your highlights and hope to have the opportunity to welcome you back again very soon.Warm Regards,ANA InterContinental Tokyo

4/10 Poor

David

Stayed 10 nights in Nov 2023
Response from ANA InterContinental Tokyo on 20 Nov 2023
Dear David,Thank you very much for leaving your feedback on this review site! We have taken note of your rating and we are wondering what has been missing in your previous experience. Please don't hesitate to let us know if there is anything further that we can do to make your future stays more enjoyable.Warm regards,ANA InterContinental Tokyo

10/10 Excellent

MIKE

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Nov 2023
Response from ANA InterContinental Tokyo on 20 Nov 2023
Dear MIKE,Thank you very much for your very positive rating. We look forward to welcoming you soon again to ANA InterContinental Tokyo for another memorable stay.Warm Regards,ANA InterContinental Tokyo

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful! Particularly our check in concierge.
Stayed 2 nights in Nov 2023
Response from ANA InterContinental Tokyo on 20 Nov 2023
Dear Guest,Thank you for your wonderful feedback! We are delighted to hear that you had a great experience, especially with our team members. Your kind words are greatly appreciated, and we look forward to welcoming you back soon!Warm Regards,ANA InterContinental Tokyo

8/10 Good

PETER

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to transport. Rooms clean, neat and tidy.
Stayed 5 nights in Nov 2023
Response from ANA InterContinental Tokyo on 20 Nov 2023
Dear PETER,Thank you for your positive feedback! We're pleased to hear that our convenient location and the cleanliness of our rooms met your expectations.We appreciate your comments and hope to welcome you back in the future.Warm Regards,ANA InterContinental Tokyo

8/10 Good

Cherry

Liked: Cleanliness, staff & service, property conditions & facilities
Response from ANA InterContinental Tokyo on 13 Nov 2023
Dear Cherry,Thank you very much for taking the time to provide us a positive rating on your stay. This is very much appreciated. Warm Regards,ANA InterContinental Tokyo

10/10 Excellent

Tom

Stayed 5 nights in Nov 2023
Response from ANA InterContinental Tokyo on 13 Nov 2023
Dear Tom,Thank you very much for the positive rating shared through this review website and we look forward to welcoming you soon again.Warm Regards,ANA InterContinental Tokyo

8/10 Good

Sau Ling

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
NA
Stayed 6 nights in Oct 2023
Response from ANA InterContinental Tokyo on 10 Nov 2023
Dear Sau Ling,Thank you very much for the very positive rating shared through this review website.We look forward to welcoming you soon again to ANA InterContinental Tokyo for another pleasant staying experience.Warm Regards,ANA InterContinental Tokyo