Cafe

Reviews of Hotel Mystays Haneda

3.5 out of 5
Hotel Mystays Haneda
5-1-13, Haneda, Ota, Tokyo, Tokyo-to

Reviews

8.6

Excellent

Rating 10 - Excellent. 487 out of 1001 reviews" "
Rating 8 - Good. 354 out of 1001 reviews" "
Rating 6 - Okay. 106 out of 1001 reviews" "
Rating 4 - Poor. 30 out of 1001 reviews" "
Rating 2 - Terrible. 24 out of 1001 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Jack

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were accommodating, helpful and professional. The breakfast included in our stay was an all you can eat which included a good variety. Very close to convenient stores and a train station (all within a 5 minute walk or less). Didn’t have a bad thing to say about our stay! I enjoyed the trip and stay here much. ありがとう ございます!
Stayed 11 nights in Mar 2024
Response from HOTEL MYSTAYS Haneda Frontdesk on 11 Apr 2024
Thank you very much for visiting our hotel.We are very pleased to hear that you were satisfied with your stay.Your words of praise are very encouraging.We will continue to make every effort to meet your expectations.We sincerely look forward to serving you again.

8/10 Good

Mandeep

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to get to the hotel by taking their shuttle bus.
Stayed 1 night in Jan 2024
Response from HOTEL MYSTAYS Haneda Frontdesk on 11 Apr 2024
Thank you very much for visiting our hotel.We are pleased to hear that you are satisfied with the location of our hotel.We hope you will visit our hotel again when you come back to the area.We look forward to welcoming you again.

10/10 Excellent

Sida

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay near Haneda, only two stations away from terminal 3 plus less than 5 min of walk. Staff were super nice and helpful, and room was nice and well equipped. Definitely recommend.
Stayed 1 night in Mar 2024
Response from HOTEL MYSTAYS Haneda Reception on 25 Mar 2024
Thank you very much for visiting our hotel.As you mentioned, our hotel is very well located, just a short distance from the airport and the nearest train station.Your words of praise are a source of encouragement to all our staff.We sincerely look forward to serving you again.

10/10 Excellent

xin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from HOTEL MYSTAYS Haneda Frontdesk on 24 Mar 2024
Thank you very much for visiting our hotel.We are very pleased to have received your high evaluation in the word of mouth.We hope you will choose our hotel for your next trip.We look forward to seeing you again.

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities
The security alarm that ran from 5am to 6.30am.
Stayed 1 night in Mar 2024
Response from HOTEL MYSTAYS Haneda Reception on 17 Mar 2024
Thank you for choosing our hotel.However, we are very sorry for the inconvenience caused by the noise during your stay.We will make every effort to improve the situation to ensure that this does not happen again in the future.We sincerely look forward to serving you again.

8/10 Good

Sadao

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from ホテルマイステイズ羽田 フロント担当 on 11 Mar 2024
この度は当館をご利用頂きまして、誠にありがとうございました。ご滞在中は快適にお過ごし頂けておりましたら幸いです。お客様のまたのご利用を心よりお待ち申し上げております。

6/10 Okay

Sheana

Travelled with partner
Disliked: Staff & service
Some of the staff were a little unwelcoming. Everything else was okay.
Stayed 4 nights in Feb 2024
Response from HOTEL MYSTAYS Haneda Reception on 3 Mar 2024
Thank you very much for visiting our hotel.However, we are sorry to hear that some of our staff members may have caused you some discomfort.We will make every effort to improve our services to avoid such incidents in the future.We sincerely look forward to serving you again.

10/10 Excellent

WEIBIN

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from HOTEL MYSTAYS Haneda Reception on 3 Mar 2024
Thank you very much for visiting our hotel.We are very pleased to receive your high evaluation in the review.We hope you will visit our hotel again when you come back to the neighborhood.We look forward to welcoming you again.

10/10 Excellent

Moe

Stayed 1 night in Feb 2024
Response from ホテルマイステイズ羽田 フロント担当 on 24 Mar 2024
この度は当館をご利用頂きまして、誠にありがとうございました。ご滞在中は快適にお過ごし頂けておりましたら幸いです。またのご利用をスタッフ一同心よりお待ち申し上げております。

8/10 Good

Margaret

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were extremely helpful, service excellent. Though breakfast catered to Japanese guests, as westerners we found enough choice to enjoy a good breakfast. Shuttle service to airport on time and efficient. Room cleaning excellent! We highly recommend this hotel.
Stayed 4 nights in Feb 2024
Response from HOTEL MYSTAYS Haneda Reception on 16 Feb 2024
Thank you very much for visiting our hotel.All of our staff is very pleased with the many compliments you have expressed to us.We will continue to make every effort to meet your expectations.We look forward to serving you again.

6/10 Okay

Chun Wei

Travelled with family
Liked: Cleanliness
機場旁邊,搭早班機較方便。但隔音設備不好,剛好住在一樓電梯旁邊,有行李拖過都有聲音。
Stayed 1 night in Feb 2024
Response from HOTEL MYSTAYS Haneda Frontdesk on 3 Feb 2024
非常感谢您选择我们的酒店。 但是,我们对在您入住期间造成的不便深表歉意。 如果您有任何问题,请联系我们的前台,我们将竭尽全力为您提供帮助。 我们期待您的再次光临。

10/10 Excellent

john

Stayed 1 night in Jan 2024
Response from HOTEL MYSTAYS Haneda Frontdesk on 24 Mar 2024
Thank you very much for visiting our hotel.We are very pleased to have received your high evaluation in the word of mouth.We hope you will visit our hotel again when you are in the neighborhood.We sincerely look forward to serving you again.

8/10 Good

Russel

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from HOTEL MYSTAYS Haneda Reception on 22 Jan 2024
Thank you very much for visiting our hotel.We would like to thank you again for taking the time in your busy schedule to write this review.All of us at the hotel will continue to strive to meet your expectations, and we look forward to serving you again in the future.

10/10 Excellent

Takashi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would go back again.
Response from Hotel Mystays Haneda front desk on 22 Jan 2024
Thank you very much for visiting our hotel. We hope you had a pleasant stay with us during your stay.We are glad to hear that you will consider staying with us again.We look forward to welcoming you again.

8/10 Good

Kyoko, Baltimore

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from ホテルマイステイズ羽田 フロント担当 on 22 Jan 2024
この度は当館をご利用いただきまして、誠にありがとうございました。今後もお客様のご期待に添えますよう、スタッフ一同日々精進して参ります。またのご利用を心よりお待ち申し上げております。

10/10 Excellent

Rebecca

Stayed 1 night in Dec 2023
Response from HOTEL MYSTAYS Haneda Reception on 11 Jan 2024
Thank you very much for your interest in our hotel.We are very grateful for the high evaluation you have given us in your word of mouth. We hope you will choose our hotel for your next trip.We look forward to serving you again.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We enjoyed the massage chairs in a relaxing room. Nice location near HND with stores & restaurants within a walking distance.
Stayed 1 night in Jan 2024
Response from HOTEL MYSTAYS Haneda Reception on 11 Jan 2024
Thank you very much for your interest in our hotel. We are very pleased to receive your compliments on our facilities and services.We look forward to seeing you again soon.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from HOTEL MYSTAYS Haneda Reception on 11 Jan 2024
Thank you very much for your interest in our hotel.Thank you again for your high evaluation of our hotel.We hope you had a pleasant stay with us during your stay.We look forward to welcoming you back to our hotel again when the opportunity arises.Best regards,

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from HOTEL MYSTAYS Haneda Frontdesk on 7 Jan 2024
Thank you for staying with us.Thank you for your high evaluation in the review.We hope to see you again in near future.Best regards,

10/10 Excellent

Jeffrey

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to get to the train
Response from HOTEL MYSTAYS Haneda Reception on 16 Feb 2024
Thank you very much for visiting our hotel.We are pleased to hear that you are satisfied with the location of our hotel.We hope you will choose our hotel again when you come back to the neighborhood.We look forward to serving you again.

8/10 Good

Sierra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from HOTEL MYSTAYS Haneda Reception on 29 Dec 2023
Thank you very much for visiting our hotel.Thank you again for taking the time to write a review of our hotel.We hope you will choose our hotel again when you have another opportunity.We look forward to serving you again.

8/10 Good

Danette

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was a great stay I would stay there again as well as the mystay chain of hotels
Stayed 1 night in Dec 2023
Response from HOTEL MYSTAYS Haneda Reception on 29 Dec 2023
Thank you very much for visiting our hotel. We are pleased to hear that you were satisfied with your stay.We hope you will visit us again when you come back to the area.We look forward to serving you again.

8/10 Good

Maureen

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, comfortable hotel, close to Haneda Airport. Good location for an early morning flight.
Stayed 1 night in Dec 2023
Response from HOTEL MYSTAYS Haneda Reception on 28 Dec 2023
Thank you very much for visiting our hotel. We are very pleased to receive your compliments on our hotel rooms and services.We sincerely look forward to serving you again.

4/10 Poor

Elinna

Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Hotel Mystays Haneda Reception on 10 Dec 2023
Thank you very much for visiting our hotel.We would like to thank you again for taking the time in your busy schedule to write a review of our hotel.All of us at the hotel will do our best to meet your expectations. We look forward to serving you again.

8/10 Good

MAKIKO

Liked: Cleanliness, property conditions & facilities
Good breakfast, convenience store close by. Free shuttle available yet needs to check the time schedule and location as I missed it due to wrong terminal.
Stayed 1 night in Nov 2023
Response from HOTEL MYSTAYS Haneda Reception on 9 Dec 2023
Thank you very much for visiting our hotel.All of us at the hotel are pleased to hear your compliments about our location and other aspects of our hotel. As for the shuttle bus, please refer to the timetable and boarding information on our official website.We sincerely look forward to welcoming you again.

10/10 Excellent

Yaw Hwang, RICHMOND HILL

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is very patient and helpful.
Stayed 1 night in Dec 2023
Response from HOTEL MYSTAYS Haneda Reception on 9 Dec 2023
Thank you very much for visiting our hotel.We are very grateful for your kind words of praise regarding our staff's service.We will continue to make every effort to meet your expectations.We sincerely look forward to welcoming you again.

10/10 Excellent

Akiko

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
There was a shuttle bus to Haneda airport which was very convenient.
Stayed 1 night in Nov 2023
Response from HOTEL MYSTAYS Haneda Reception on 14 Dec 2023
Thank you very much for staying at Hotel Mystays Haneda.We are very happy to hear that you had a pleasant stay at our hotel.The Hotel Mystays Haneda's greatest feature is its easy access to Haneda Airport.Many of our guests have told us that the shuttle bus is very convenient.We look forward to serving you again.

10/10 Excellent

Ondrej

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place to stay near Haneda airport.
Stayed 2 nights in Nov 2023
Response from HOTEL MYSTAYS Haneda Reception on 9 Dec 2023
Thank you very much for visiting our hotel.We are very pleased to receive your compliments regarding the location of our hotel.We hope you will visit our hotel again when you come back to the area.We sincerely look forward to welcoming you again.

10/10 Excellent

Jose

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to airport with free shuttle. Customer service is top notch and beds are comfortable.
Stayed 1 night in Nov 2023
Response from HOTEL MYSTAYS Haneda Reception on 9 Dec 2023
Thank you very much for visiting our hotel.We are very pleased to hear your high evaluation of our hotel. We will continue to make every effort to meet your expectations.We sincerely look forward to welcoming you again.

10/10 Excellent

arthur

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient to the airport.
Stayed 1 night in Nov 2023
Response from HOTEL MYSTAYS Haneda Reception on 9 Dec 2023
Thank you very much for visiting our hotel.We would also like to thank you for taking the time in your busy schedule to write a review of our hotel.We hope you will choose our hotel again when you come to the vicinity of the airport.We sincerely look forward to welcoming you again.

10/10 Excellent

Tashi

Stayed 1 night in Nov 2023
Response from HOTEL MYSTAYS Haneda Reception on 17 Dec 2023
Thank you very much for using our hotel this time.We hope that you enjoyed your stay with us.We look forward to serving you again.

6/10 Okay

Soong Hee, seoul

Liked: Cleanliness
Stayed 3 nights in Nov 2023
Response from HOTEL MYSTAYS Haneda Reception on 9 Dec 2023
Thank you very much for visiting our hotel.We hope you had a pleasant stay with us during your stay.The entire staff will continue to strive to make the hotel even better.We sincerely look forward to welcoming you again.

10/10 Excellent

Yiu Tung Joseph

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Free shuttle to Haneda Airport. It is good for me to catch the early morning flight.
Stayed 1 night in Nov 2023
Response from HOTEL MYSTAYS Haneda Reception on 9 Dec 2023
Thank you very much for visiting our hotel.We are pleased to hear that you were satisfied with our shuttle bus service.As you mentioned, the shuttle bus service from the hotel to the airport starts early in the morning, which may be useful if you have an early flight.We look forward to welcoming you again.

8/10 Good

Pei Lin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Practical for early morning flight
We chose this hotel as we had an early flight the next day. Check in was rather standard, as we arrived around 8pm. The room was clean and right-sized. Appreciate the shuttle bus to the airport the next morning, which got us to Terminal 3 in about 7 mins!
Stayed 1 night in Nov 2023
Response from HOTEL MYSTAYS Haneda Reception on 9 Dec 2023
Thank you very much for visiting our hotel.We are glad to hear that you found our shuttle bus service useful. We hope you will choose our hotel for your next trip.We look forward to welcoming you again.

10/10 Excellent

Te Hira

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 1 night in Nov 2023
Response from HOTEL MYSTAYS Haneda Frontdesk on 18 Nov 2023
Thank you for staying with us.We are glad that you gave us a goof reviw to our hotel.We hope to see you again soon.Best regards,

10/10 Excellent

Kamal

Liked: Cleanliness, staff & service, property conditions & facilities
Staff cleanness food
Stayed 3 nights in Nov 2023
Response from HOTEL MYSTAYS Haneda Frontdesk on 18 Nov 2023
Thank you for using our store. Thank you once again for taking the time out of your busy schedule to post a review. We will continue to work hard every day to meet the expectations of our customers.We look forward to seeing you again.

10/10 Excellent

Stephen

Liked: Cleanliness, property conditions & facilities, room comfort
Very nice staff and clean. Good place for a stop over on a flight. The airport shuttle is a little hard to get to. The day of our flight we took a taxi back. Was only about 15.00 US
Stayed 1 night in Nov 2023
Response from HOTEL MYSTAYS Haneda Frontdesk on 18 Nov 2023
Thank you very much for using our hotel this time.Thank you for your compliments regarding our hotel's service and cleanliness.We hope you will choose our hotel when you travel to the airport.We look forward to seeing you again.

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities
Service was great.
Stayed 2 nights in Nov 2023
Response from HOTEL MYSTAYS Haneda Frontdesk on 18 Nov 2023
Thank you for staying with us.We are glad that you satisfied with our service.We are looking forward to seeing you again soon.Best regards,

6/10 Okay

LIM

Liked: Staff & service, property conditions & facilities
Overall the hotel was nice, friendly staff, good location and room was spacious. Two things that I would bring up is firstly the toilet looked clean but there was a pungent smell from the toilet bowl which I assume it was not cleaned thoroughly enough. Secondly I was not able to adjust the fan direction of the air conditioning as it was defective. The air conditioning fan was blowing directly on the bed which made it uncomfortable.
Stayed 1 night in Nov 2023
Response from HOTEL MYSTAYS Haneda Frontdesk on 18 Nov 2023
Thank you very much for using our hotel this time. However, we apologize for the inconvenience caused due to the lack of cleanliness and room quality during your stay.We will strive to improve so that such things do not occur in the future.We look forward to serving you again.

10/10 Excellent

Andres Ivan

Stayed 1 night in Nov 2023
Response from HOTEL MYSTAYS Haneda Reception on 9 Dec 2023
Thank you very much for visiting our hotel.We are very happy to hear that you have rated us highly in your review.We hope you will choose our hotel again when you come to the neighborhood.We sincerely look forward to welcoming you again.

8/10 Good

JHONNY

Stayed 1 night in Nov 2023
Response from Hotel Mystays Haneda Reception on 13 Nov 2023
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again soon.Sincerely,

10/10 Excellent

Huaipu

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is quite, clean, and spacious. Very close to the airport. Good services
Stayed 1 night in Oct 2023
Response from Hotel Mystays Haneda Reception on 13 Nov 2023
Thank you for the great review of our hotel! We are very grateful for your kind comments. Every staff member at our hotel will continue to strive to provide the best services for our guests.We hope to see you again soon.Sincerely,

10/10 Excellent

Miyoko

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Accommodation is wonderful.
Stayed 1 night in Nov 2023
Response from Hotel Mystays Haneda Reception on 13 Nov 2023
Thank you for the great review of our hotel! Every staff member at our hotel will continue to strive to provide the best services for our guests.We are glad that you enjoyed your stay and hope to see you again soon.Sincerely,

8/10 Good

Zhao

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
A return customer overall satisfied with the hotel for overnight connections. Room clean and spacious for the price and good proximity to airport. The only complaint is that I communicated through Expedia app with hotel about airport pickups but all they did was sending me a bunch of policy directives without a timetable or where to go. I had to ride back and forth terminals when my plane arrived to look for bus stops but I missed the last departure. I also had to catch a taxi to the hotel in the end.guess what, when I arrived at the hotel, there’s a timetable for shuttle bus just at the front desk! The checkin guy was very polite when I told him this so they made my returning shuttle ride a smooth transition. Breakfast is okay but not as good as it was five years ago. Overall I’m happy to come back.
Stayed 1 night in Oct 2023
Response from Hotel Mystays Haneda Reception on 13 Nov 2023
Thank you for spending your time with us.We also appreciate you to give us your feedback on our hotel.All staffs are pleased to hear that you were satisfied with our services.We are also very grateful for your kind comments. We hope to welcome you again in the future.Best regard,

10/10 Excellent

Ivan

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Very good
Stayed 1 night in Oct 2023
Response from Hotel Mystays Haneda Reception on 13 Nov 2023
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again soon.Sincerely,

2/10 Terrible

Howard

Stayed 1 night in Oct 2023
Response from Hotel Mystays Haneda Reception on 13 Nov 2023
Thank you for staying at HOTEL MYSTAYS Haneda. We appreciate you spending your time to write to us.Every staff member at our hotel will be working hard to improve the level of our service and try to meet the expectation of our guests.When you travel to the Tokyo area in the future, we sincerely hope that you will consider our hotel for your stay.Best regards,

10/10 Excellent

Xian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place.
Stayed 1 night in Oct 2023
Response from Hotel Mystays Haneda Reception on 13 Nov 2023
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again soon.Sincerely,

8/10 Good

Kimberly, Fort Mill

Stayed 1 night in Oct 2023
Response from HOTEL MYSTAYS Haneda Reception on 9 Dec 2023
Thank you very much for visiting our hotel.Thank you again for taking the time in your busy schedule to write this review.All of us at the hotel will continue to make every effort to meet your expectations.We look forward to welcoming you again.

8/10 Good

Mildred

Stayed 2 nights in Oct 2023
Response from Hotel Mystays Haneda Reception on 13 Nov 2023
Thank you for staying at HOTEL MYSTAYS Haneda. We appreciate you spending your time to write to us.Every staff member at our hotel will be working hard to improve the level of our service and try to meet the expectation of our guests.When you travel to the Tokyo area in the future, we sincerely hope that you will consider our hotel for your stay.Best regards,

10/10 Excellent

Wing Yin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Family mart nearby, can grab a bite even when arriving after 11pm
Stayed 1 night in Oct 2023
Response from Hotel Mystays Haneda Reception on 13 Nov 2023
Thank you for spending your time with us.We also appreciate you to give us your feedback on our hotel.All staffs are pleased to hear that you were satisfied with our services.We hope to welcome you again in the future.Best regard,