Lobby

Reviews of Hotel JAL City Haneda Tokyo West Wing

3.5 out of 5
Hotel JAL City Haneda Tokyo West Wing
4-16 Haneda Asahi-cho, Ota-ku, Tokyo

Reviews

9.0

Wonderful

Rating 10 - Excellent. 580 out of 1009 reviews" "
Rating 8 - Good. 321 out of 1009 reviews" "
Rating 6 - Okay. 72 out of 1009 reviews" "
Rating 4 - Poor. 24 out of 1009 reviews" "
Rating 2 - Terrible. 12 out of 1009 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

6/10 Okay

Ann

Liked: Cleanliness
Room was clean
Stayed 1 night in Mar 2024

10/10 Excellent

Yuk Kwan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is contempory looking. It serves great coffee 24 hours. There are many restaurants within walking distance.
Stayed 1 night in Mar 2024
Response from Hotel JAL City Haneda Tokyo West Wing Front Desk on 25 Mar 2024
Thank you for staying at Hotel JAL City Haneda Tokyo WESTWING.And we appreciate for giving us your precious feedback.All our staff are taking customers’ satisfaction and safety into the consideration any time.Hope you will visit and stay our hotel again.Thank you again for staying with us.Sincerely, Front reception

10/10 Excellent

Natarlia

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel right near the airport and train station. Hotel also has free shuttle buses to the airport starting at 4am
Stayed 1 night in Mar 2024
Response from Hotel JAL City Haneda Tokyo West Wing Front Desk on 25 Mar 2024
Thank you for staying at Hotel JAL City Haneda Tokyo WESTWING.And we appreciate for giving us your precious feedback.All our staff are taking customers’ satisfaction and safety into the consideration any time.Hope you will visit and stay our hotel again.Thank you again for staying with us.Sincerely, Front reception

10/10 Excellent

Kamali

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel JAL West Wing was a lovely stay for us. It's super clean per the standard in Japan. The rooms are modern and roomy for Japan. The amenities given were of high quality and abundant. The service and staff were of excellent standard and pleasant. The airport shuttle was very convenient and punctual. It took guests to the hotel and back to airport. We highly recommend this hotel for those who want to conveniently located near the airport and require transportation.
Stayed 1 night in Mar 2024
Response from Hotel JAL City Haneda Tokyo WESTWING  on 20 Mar 2024
Thank you very much for choosing Hotel JAL City Haneda Tokyo Westwing. We would also like to take this opportunity to thank you for taking the time to write a review of our hotel. We are very pleased that your stay with us was able to meet your expectations. We will continue to strive to improve our services and hope that you will visit our hotel when you are in the Haneda area.We all look forward to seeing you soon.

10/10 Excellent

CHING HUA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to airport and room is nice and clean
Response from Front Reception, Hotel JAL City Haneda Tokyo on 20 Mar 2024
Thank you very much for choosing Hotel JAL City Haneda Tokyo Westwing. We would also like to take this opportunity to thank you for taking the time to write a review of our hotel. We are very pleased that your stay with us was able to meet your expectations. We will continue to strive to improve our services and hope that you will visit our hotel when you are in the Haneda area.We all look forward to seeing you soon.

10/10 Excellent

David, Washington

Liked: Cleanliness, staff & service, property conditions & facilities
Free shuttle to and from airport is excellent.
Stayed 1 night in Mar 2024
Response from Front Reception on 16 Mar 2024
Thank you for staying at Hotel JAL City Haneda Tokyo West Wing.We appreciate your cooperation in posting a review and an evaluation to us.We will continue our effort to provide the best service for our guests.We look forward to welcoming you next time.Thank you so much.Front Reception

10/10 Excellent

Terumi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed 2 nights there. the room & bathroom were nice & clean! Staffs were very nice & polite. Also very close to a station where we can go many different places. Shuttle bus to airport was big plus for us since we have total 6 bug luggage. We were very happy to stay in:). Thank you everyone at JAL city west wing!
Stayed 2 nights in Mar 2024
Response from Hotel JAL City Haneda Tokyo Front Reception on 10 Mar 2024
Thank you very much for staying at Hotel JAL City Haneda Tokyo Westwing. We would also like to take this opportunity to thank you for taking the time to write a review of our hotel. We are very happy that we were able to meet your expectations. We will continue to strive to improve our services, and we hope that you will use our hotel when you visit the Haneda area. We look forward to serving you when you visit the Haneda area.

10/10 Excellent

Eiji, Palisades Park

Liked: Amenities, property conditions & facilities
Clean convenient location
Stayed 1 night in Mar 2024
Response from Hotel JAL City Haneda Tokyo WESTWING Front Recepti on 5 Mar 2024
Thank you for staying at Hotel JAL City Haneda Tokyo WESTWING.And we appreciate for giving us your precious feedback.All our staff are taking customers’ satisfaction and safety into the consideration any time.Hope you will visit and stay our hotel again.Thank you again for staying with us.Sincerely, Front reception

4/10 Poor

Sherry Yue

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Not value to thebprice
Stayed 1 night in Feb 2024
Response from Hotel JAL City Haneda Tokyo WESTWING Front Desk on 2 Mar 2024
Thank you very much for staying at Hotel JAL City Haneda Tokyo WESTWING. We would also like to thank you again for your valuable time. We will continue to strive to improve our services and hope that you will use our hotel when you visit Haneda Airport in the future.We look forward to welcoming you to our hotel.

10/10 Excellent

Maria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are very kind and respectful. And the hotel has a nice shuttle from the airport to hotel and back. The room is small but very nice with free amenities including clean pajamas that’s very comfortable. Thank you Hotel JAL for a nice stay!
Stayed 1 night in Jan 2024
Response from Hotel JAL City HanedaTokyo WESTWING Front Receptio on 2 Mar 2024
Thank you very much for staying at Hotel JAL City Haneda Tokyo WESTWING. We would also like to thank you again for your valuable time. We are very pleased that your stay with us was able to meet your expectations. We will continue to strive to improve our services and hope that you will use our hotel when you visit Haneda Airport in the future.We look forward to welcoming you to our hotel.

10/10 Excellent

Megan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel, and the sister main property next door, is where the JAL employees stay I believe. The rooms are small but very well appointed and clean and was perfect for my long layover. Japanese innovation is always amazing wherever you go, so expect multiple options for the toilet in terms of the heated seat, sounds to pee to, bidet, etc. There's a safety on the tub faucet so you don't accidentally get water that's too hot. There's a light by the bed that comes on automatically when you pull it away from the desk so it acts as an emergency flashlight. All sorts of awesome touches! Included breakfast is next door in the main hotel which is bigger and prettier but not sure if the rooms are any different. There's scrambled eggs, toast, coffee, etc, but definitely a nice assortment of Japanese options as well - definitely recommend trying them out. The metro is a short walk away and in a cute little traditional alley - ramen restaurant on the corner which was recommended but I didn't have a chance to try it. A direct ride takes to you to/from the airport. All in all a really great way to spend my 21-hr layover and feel more human before getting on a long flight. I also recommend you take a tour of the city or go walking yourself if you have the time! Just watch your flight times to make sure it all works out.
Stayed 1 night in Feb 2024
Response from Hotel JAL City Haneda Tokyo WESTWING FRONT on 27 Feb 2024
Thank you for staying at Hotel JAL City Haneda Tokyo WESTWING.And we appreciate for giving us your precious feedback.All our staff are taking customers’ satisfaction and safety into the consideration any time.Hope you will visit and stay our hotel again.Thank you again for staying with us.Sincerely, Front reception

10/10 Excellent

Edsel, Vancouver

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good clean place. Steps away from the train station (3 stops from haneda airport). Great service, easy check-in, strong water pressure. Will stay here again in between transit arrival or departure.
Stayed 1 night in Feb 2024
Response from Hotel JAL City Haneda Tokyo Westwing Front Desk on 24 Feb 2024
Thank you for staying at Hotel JAL City Haneda Tokyo WESTWING.And we appreciate for giving us your precious feedback.All our staff are taking customers’ satisfaction and safety into the consideration any time.Hope you will visit and stay our hotel again.Thank you again for staying with us.Sincerely,Front reception

10/10 Excellent

Francesca

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The queen-bed room was clean, quiet, with comfortable mattress and 4 pillow. Bath was nice. There is not much by way of restaurants except for the one in the main hotel building. The hotel’s free shuttle runs 5am to about noon and again from 4pm. If you need to reach the Haneda airport between noon and 4, it’s about ¥1,600 by taxi.
Stayed 1 night in Feb 2024
Response from Hotel JAL City Haneda Tokyo Westwing Front Desk on 24 Feb 2024
Thank you for staying at Hotel JAL City Haneda Tokyo WESTWING.And we appreciate for giving us your precious feedback.All our staff are taking customers’ satisfaction and safety into the consideration any time.Hope you will visit and stay our hotel again.Thank you again for staying with us.Sincerely,Front reception

10/10 Excellent

Yao

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Conveniently located minutes away from Haneda airport.
Stayed 1 night in Feb 2024
Response from Hotel JAL City Haneda Tokyo West Wing Front Desk on 23 Feb 2024
Thank you very much for staying at Hotel JAL City Haneda Tokyo Westwing. We would also like to thank you for taking the time to write a review of our hotel. We are very happy to hear that your stay at our hotel met your expectations. We will continue to make efforts to improve our services to ensure your satisfaction in the future. We look forward to welcoming you again.

8/10 Good

Guixin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Hotel JAL City Haneda Tokyo WESTWING Front Desk on 21 Feb 2024
Thank you very much for staying at Hotel JAL City Haneda Tokyo Westwing. We would also like to thank you for taking the time to write a review of our hotel. We are very happy to hear that your stay at our hotel met your expectations. We will continue to make efforts to improve our services to ensure your satisfaction in the future. We look forward to welcoming you again.

10/10 Excellent

HuaiShih, Arcadia

Liked: Cleanliness, staff & service, property conditions & facilities
Location
Stayed 1 night in Feb 2024
Response from Hotel JAL City Haneda Tokyo WESTWING Front Desk on 21 Feb 2024
Thank you very much for staying at Hotel JAL City Haneda Tokyo Westwing. We would also like to thank you for taking the time to write a review of our hotel. We are very happy to hear that your stay at our hotel met your expectations. We will continue to make efforts to improve our services to ensure your satisfaction in the future. We look forward to welcoming you again.

10/10 Excellent

Jun, Vancouver

Liked: Cleanliness, staff & service, property conditions & facilities
Service is very good!
Stayed 1 night in Feb 2024
Response from Hotel JAL City Haneda Tokyo WESTWING Front Desk on 15 Feb 2024
Thank you very much for staying at Hotel JAL City Haneda Tokyo Westwing. We would also like to thank you for taking the time to write a review of our hotel. We are very happy to hear that your stay at our hotel met your expectations. We will continue to make efforts to improve our services to ensure your satisfaction in the future. We look forward to welcoming you again.

10/10 Excellent

Saeid, Hartford

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel and the staff were nice.
Stayed 3 nights in Feb 2024
Response from Hotel JAL City Haneda Tokyo WESTWING Front Desk on 15 Feb 2024
Thank you very much for staying at Hotel JAL City Haneda Tokyo Westwing. We would also like to thank you for taking the time to write a review of our hotel. We are very happy to hear that your stay at our hotel met your expectations. We will continue to make efforts to improve our services to ensure your satisfaction in the future. We look forward to welcoming you again.

10/10 Excellent

Henry

Stayed 1 night in Feb 2024
Response from Hotel JAL City Haneda Tokyo WESTWING  on 20 Mar 2024
Thank you very much for choosing Hotel JAL City Haneda Tokyo Westwing. We would also like to take this opportunity to thank you for taking the time to write a review of our hotel. We will continue to strive to improve our services, and we hope that you will use our hotel when you visit the Haneda area.We all look forward to seeing you soon.

10/10 Excellent

Aarti, Los Altos

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Affordable, close to airport with free shuttle, place to see nearby and places to eat.
Stayed 1 night in Feb 2024
Response from Hotel JAL City Haneda Tokyo WESTWING Front Desk on 21 Feb 2024
Thank you very much for staying at Hotel JAL City Haneda Tokyo Westwing. We would also like to thank you for taking the time to write a review of our hotel. We are very happy to hear that your stay at our hotel met your expectations. We will continue to make efforts to improve our services to ensure your satisfaction in the future. We look forward to welcoming you again.

10/10 Excellent

Brady

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect if you want to to be close to Haneda airport before you depart Tokyo! They have a free reliable shuttle and the hotel is very clean and comfortable!
Stayed 1 night in Feb 2024
Response from Hotel JAL City Haneda Tokyo WESTWING  on 3 Feb 2024
Thank you for staying at Hotel JAL City Haneda Tokyo WESTWING.And we appreciate for giving us your precious feedback.All our staff are taking customers’ satisfaction and safety into the consideration any time.Hope you will visit and stay our hotel again.Thank you again for staying with us.Sincerely, Front reception

10/10 Excellent

Manami

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For using at afternoon/evening Haneda Terminal 3, hotel shuttle buses are for only Terminal 1. Could use Terminal 1 hotel shuttle bus to free airport shuttle bus. Or use monorails/Keikyu trains to the T3. I enjoyed 10 minutes walking to Oo Torii Station 大鳥居, and took trains and Buses to Kamata 蒲田. I had pretty fun 2 days. Thank you
Stayed 2 nights in Jan 2024
Response from Hotel JAL City Haneda Tokyo WESTWING  Front Staff on 3 Feb 2024
Thank you for staying at Hotel JAL City Haneda Tokyo WESTWING.And we appreciate for giving us your precious feedback.All our staff are taking customers’ satisfaction and safety into the consideration any time.Hope you will visit and stay our hotel again.Thank you again for staying with us.Sincerely, Front reception

8/10 Good

Yoshie, Kikuicho Shinjuku ku

Travelled with family
Liked: Amenities, property conditions & facilities
15:00-25:00までのフリードリンクサービスが嬉しいです。近くにコンビニもあって、便利なのも良いです。
Stayed 1 night in Jan 2024
Response from ホテルJALシティ羽田 東京ウエストウイング フロント on 31 Jan 2024
この度はホテルJALシティ羽田 東京WESTWINGをご利用いただき誠にありがとうございます。当ホテルでのご滞在はいかがお過ごしいただけましたでしょうか。貴重なお時間を頂戴し、ご評価いただき重ねて感謝申し上げます。今後より良いサービスを追求し、選ばれるホテルとなれるようスタッフ一同努めて参ります。また機会がございましたら是非当ホテルをご利用くださいませ。 心よりお待ち申し上げております。ご投稿ありがとうございました。 ホテルJALシティ羽田 東京 WESTWINGフロントスタッフ

4/10 Poor

Diya, shiki

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Hotel JAL City Haneda Tokyo Westwing Front Desk on 31 Jan 2024
Thank you for choosing Hotel JAL City Haneda Tokyo WESTWING.We thank you again for taking the time to review your stay with us.We will continue to strive for better service and to be the hotel of choice in the future.We hope you will have another opportunity to stay with us again. We look forward to serving you again.Thank you very much for your kind attention. Hotel JAL City Haneda Tokyo WESTWINGFront Desk Staff

8/10 Good

Lolevel

Stayed 1 night in Jan 2024
Response from Hotel JAL City Haneda Tokyo WESTWING Front Desk on 15 Feb 2024
Thank you very much for staying at Hotel JAL City Haneda Tokyo Westwing. We would also like to thank you for taking the time to write a review of our hotel. We are very happy to hear that your stay at our hotel met your expectations. We will continue to make efforts to improve our services to ensure your satisfaction in the future. We look forward to welcoming you again.

8/10 Good

wai wa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Need to walk (3 minutes) main building eat breakfast
Stayed 1 night in Jan 2024
Response from Hotel JAL City Haneda Tokyo WESTWING Front Desk on 22 Jan 2024
Thank you very much for choosing Hotel JAL City Haneda Tokyo WESTWING. We would also like to thank you for taking the time to write a review of our hotel.We will continue to strive to improve our services, and we hope you will visit our hotel when you are in the Haneda area.We look forward to welcoming you to our hotel.

10/10 Excellent

Jia Zi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Hotel JAL City Haneda Tokyo WESTWING Front Desk on 22 Jan 2024
Thank you very much for choosing Hotel JAL City Haneda Tokyo WESTWING. We would also like to thank you for taking the time to write this review.We will continue to strive to improve our services, and we hope you will visit our hotel when you are in the Haneda area.We look forward to welcoming you to our hotel.

10/10 Excellent

Hyo

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Hotel JAL City Haneda Tokyo WESTWING Front Desk on 22 Jan 2024
Thank you very much for choosing Hotel JAL City Haneda Tokyo WESTWING. We would also like to thank you for taking the time to write this review.We will continue to strive to improve our services, and we hope you will visit our hotel when you are in the Haneda area.We look forward to welcoming you to our hotel.

6/10 Okay

Yeung Hin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Hotel JAL City Haneda Tokyo WESTWING Front Desk on 22 Jan 2024
Thank you very much for choosing Hotel JAL City Haneda Tokyo WESTWING. We would also like to thank you for taking the time to write this review.We will continue to strive to improve our services, and we hope you will visit our hotel when you are in the Haneda area.We look forward to welcoming you to our hotel.

10/10 Excellent

Tina

Stayed 1 night in Jan 2024
Response from Hotel JAL City Haneda Tokyo WESTWING Front Desk on 15 Feb 2024
Thank you very much for staying at Hotel JAL City Haneda Tokyo Westwing. We would also like to thank you for taking the time to write a review of our hotel. We are very happy to hear that your stay at our hotel met your expectations. We will continue to make efforts to improve our services to ensure your satisfaction in the future. We look forward to welcoming you again.

10/10 Excellent

Liezl

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Oct 2023
Response from Hotel JAL City Haneda Tokyo WESTWING Front Desk on 22 Jan 2024
Thank you very much for choosing Hotel JAL City Haneda Tokyo WESTWING. We would also like to thank you for taking the time to write this review.We will continue to strive to improve our services, and we hope you will visit our hotel when you are in the Haneda area.We look forward to welcoming you to our hotel.

10/10 Excellent

Elton

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very accommodating
Response from Hotel JAL City Haneda Tokyo WESTWING Front Desk on 22 Jan 2024
Thank you very much for choosing Hotel JAL City Haneda Tokyo WESTWING. We would also like to thank you for taking the time to write this review.We will continue to strive to improve our services, and we hope you will visit our hotel when you are in the Haneda area.We look forward to welcoming you to our hotel.

10/10 Excellent

Wai Ling

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, near the airport for early flights, and shuttle bus to all the terminals was a plus
Stayed 1 night in Jan 2024
Response from Hotel JAL City Haneda Tokyo WESTWING Front Desk on 22 Jan 2024
Thank you very much for choosing Hotel JAL City Haneda Tokyo WESTWING. We would also like to take this opportunity to thank you for taking the time to write a review of our hotel. We are very pleased that your stay with us was able to meet your expectations.We will continue to strive to improve our services, and we hope you will visit our hotel when you are in the Haneda area.We look forward to welcoming you to our hotel.

10/10 Excellent

Nettie Marie, Bayamon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Hotel JAL City Haneda Tokyo WESTWING Front Desk on 22 Jan 2024
Thank you very much for choosing Hotel JAL City Haneda Tokyo WESTWING. We would also like to thank you for taking the time to write this review.We will continue to strive to improve our services, and we hope you will visit our hotel when you are in the Haneda area.We look forward to welcoming you to our hotel.

8/10 Good

Julius John

Travelled with partner
Stayed 1 night in Jan 2024
Response from Hotel JAL City Haneda Tokyo WESTWING  on 22 Jan 2024
Thank you very much for choosing Hotel JAL City Haneda Tokyo WESTWING. We would also like to thank you for taking the time to write this review.We will continue to strive to improve our services, and we hope you will visit our hotel when you are in the Haneda area.We look forward to welcoming you to our hotel.

8/10 Good

Midori

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
出来たら簡単な朝食をサービスにいれて下さるといいなと思いました。
Stayed 1 night in Jan 2024
Response from ホテルJALシティ羽田東京 WESTWING 宿泊課 on 22 Jan 2024
この度はホテルJALシティ羽田東京WESTWINGをご利用いただきまして誠にありがとうございます。また、貴重なお時間を頂きまして口コミ投稿にご協力いただき、重ねて御礼申し上げます。今後ともサービスの向上に努めてまいりますので、羽田周辺にお越しの際は当館をご利用いただけると幸いです。ご来館を心よりお待ちしております。

10/10 Excellent

Jackie

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Stayed 1 night in Jan 2024
Response from Hotel JAL City Haneda Tokyo WESTWING Front Desk on 22 Jan 2024
Thank you very much for choosing Hotel JAL City Haneda Tokyo WESTWING. We would also like to thank you for taking the time to write this review.We will continue to strive to improve our services, and we hope you will visit our hotel when you are in the Haneda area.We look forward to welcoming you to our hotel.

10/10 Excellent

zhihai

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff friendly
Stayed 1 night in Jan 2024
Response from Hotel JAL City Haneda Tokyo WESTWING Front Desk on 22 Jan 2024
Thank you very much for choosing Hotel JAL City Haneda Tokyo WESTWING. We would also like to thank you for taking the time to write this review.We will continue to strive to improve our services, and we hope you will visit our hotel when you are in the Haneda area.We look forward to welcoming you to our hotel.

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous for a quick and easy stay near the airport with convenient shuttle service
Stayed 1 night in Jan 2024
Response from Hotel JAL City Haneda Tokyo WESTWING FrontReceptio on 22 Jan 2024
Thank you very much for choosing Hotel JAL City Haneda Tokyo WESTWING. We would also like to take this opportunity to thank you for taking the time to write a review of our hotel. We are very pleased that your stay with us was able to meet your expectations.We will continue to strive to improve our services, and we hope you will visit our hotel when you are in the Haneda area.We look forward to welcoming you to our hotel.

10/10 Excellent

Ivon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Hotel JAL City Haneda Tokyo WESTWING Front Desk on 22 Jan 2024
Thank you very much for choosing Hotel JAL City Haneda Tokyo WESTWING. We would also like to thank you for taking the time to write this review.We will continue to strive to improve our services, and we hope you will visit our hotel when you are in the Haneda area.We look forward to welcoming you to our hotel.

10/10 Excellent

Jack

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Hotel JAL City Haneda Tokyo WESTWING Front Desk on 22 Jan 2024
Thank you very much for choosing Hotel JAL City Haneda Tokyo WESTWING. We would also like to thank you for taking the time to write this review.We will continue to strive to improve our services, and we hope you will visit our hotel when you are in the Haneda area.We look forward to welcoming you to our hotel.

10/10 Excellent

Lance

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Hotel JAL City Haneda Tokyo WESTWING Front Desk on 22 Jan 2024
Thank you very much for choosing Hotel JAL City Haneda Tokyo WESTWING. We would also like to thank you for taking the time to write this review.We will continue to strive to improve our services, and we hope you will visit our hotel when you are in the Haneda area.We look forward to welcoming you to our hotel.

10/10 Excellent

James

Stayed 1 night in Jan 2024
Response from Hotel JAL City Haneda Tokyo Westwing Front Desk on 31 Jan 2024
Thank you for staying at Hotel JAL City Haneda Tokyo WESTWING.And we appreciate for giving us your precious feedback.All our staff are taking customers’ satisfaction and safety into the consideration any time.Hope you will visit and stay our hotel again.Thank you again for staying with us.Sincerely, Front reception

8/10 Good

Ryoko

Stayed 1 night in Jan 2024
Response from ホテルJALシティ羽田東京 WESTWING 宿泊課 on 22 Jan 2024
この度はホテルJALシティ羽田東京WESTWINGをご利用いただきまして誠にありがとうございます。また、貴重なお時間を頂きまして口コミ投稿にご協力いただき、重ねて御礼申し上げます。今後ともサービスの向上に努めてまいりますので、羽田周辺にお越しの際は当館をご利用いただけると幸いです。ご来館を心よりお待ちしております。

10/10 Excellent

Liping

Stayed 1 night in Jan 2024
Response from Hotel JAL City Haneda Tokyo WESTWING Front Desk on 22 Jan 2024
Thank you very much for choosing Hotel JAL City Haneda Tokyo WESTWING. We would also like to thank you for taking the time to write this review.We will continue to strive to improve our services, and we hope you will visit our hotel when you are in the Haneda area.We look forward to welcoming you to our hotel.

10/10 Excellent

Rodolfo

Stayed 4 nights in Dec 2023
Response from ホテルJALシティ羽田 東京ウエストウイング フロント on 8 Jan 2024
Thank you for staying at Hotel JAL City Haneda Tokyo WESTWING.And we appreciate for giving us your precious feedback.All our staff are taking customers’ satisfaction and safety into the consideration any time.Hope you will visit and stay our hotel again.Thank you again for staying with us.Sincerely, Front reception

10/10 Excellent

Walter

Liked: Staff & service
Stayed 1 night in Dec 2023
Response from Hotel Jal City Haneda Tokyo Front reception on 31 Dec 2023
Thank you for staying at Hotel JAL City Haneda Tokyo WESTWING.And we appreciate for giving us your precious feedback.All our staff are taking customers’ satisfaction and safety into the consideration any time.Hope you will visit and stay our hotel again.Thank you again for staying with us.Sincerely, Front reception

10/10 Excellent

Kaori

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from ホテルJALシティ羽田 東京ウエストウイング 宿泊課 on 30 Dec 2023
この度はホテルJALシティ羽田東京WESTWINGへご宿泊いただきまして誠にありがとうございます。また、貴重なお時間を頂きまして、口コミ投稿へご協力いただきまして重ねて御礼申し上げます。今後ともサービスの向上に努めてまいりますので、羽田周辺にお越しの際は当館をご利用いただけると幸いです。ご来館を心よりお待ち申し上げております。

8/10 Good

Ying Ho

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very new, ckean and very spacious.
Stayed 1 night in Dec 2023
Response from Hotel JAL City Haneda Tokyo WESTWING Front Desk on 29 Dec 2023
Thank you for choosing Hotel JAL City Haneda Tokyo WESTWING Thank you very much for taking the time to write a review of our hotel. We would also like to take this opportunity to thank you for taking the time to write a review of our hotel. We will continue to strive to improve our services, and we hope that you will use our hotel when you visit the Haneda area. We sincerely look forward to your visit.

10/10 Excellent

yuhpyng

Stayed 1 night in Dec 2023
Response from Hotel JAL City Haneda Tokyo West Wing Front Desk on 28 Dec 2023
Thank you very much for staying at Hotel JAL City Haneda Tokyo Westwing. We would also like to take this opportunity to thank you for taking the time to write a review of our hotel. We are very pleased that your stay with us was able to meet your expectations. We will continue to strive to improve our services and hope that you will visit us when you are in the Haneda area.All of us at the hotel look forward to welcoming you to our hotel.