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Reviews of Hilton Tokyo

4.5 out of 5
Hilton Tokyo
6-6-2, Nishi-Shinjuku, Shinjuku-ku, Tokyo, Tokyo-to

Reviews

8.6

Excellent

Rating 10 - Excellent. 547 out of 1000 reviews" "
Rating 8 - Good. 300 out of 1000 reviews" "
Rating 6 - Okay. 68 out of 1000 reviews" "
Rating 4 - Poor. 45 out of 1000 reviews" "
Rating 2 - Terrible. 40 out of 1000 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Cyndi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's a fairly busy hotel. As soon as you walk in the lobby it is filled with guests either checking in/out, lining up for coffee or lining up for the restaurant. The staff were very friendly and accommodating. Our room was very spacious and clean. The bathroom was nice but does not have a fan, so it gets pretty foggy in there after showering. The bathtub glass barrier is very deceiving, it's actually is a door that swings out. One can actually fall out not knowing this. Doesn't serve its purpose the water still spills out onto the floor when you shower since it is only not even a half barrier. Other than that it's a very nice hotel with wonderful amenities, gym, swimming poot & tennis court which I had fun using. Walkable to a lot of restaurants and shopping. Easily access to subway as well.
Stayed 2 nights in Apr 2024

10/10 Excellent

Veronica

Liked: Cleanliness, staff & service, property conditions & facilities
It is walkable to several subway stations. The hotel also has a free shuttle bus to Shibuya Station a transport hub and los of eateries nearby.
Stayed 7 nights in Apr 2024

10/10 Excellent

Johanna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Shuttle bus to Shinjuku station made a big differenc
Stayed 4 nights in Apr 2024

8/10 Good

Poni

Travelled with partner
Strategic location
Stayed 3 nights in Apr 2024

2/10 Terrible

Eddie

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 7 nights in Mar 2024

8/10 Good

Travis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect. No other words needed.
Stayed 2 nights in Mar 2024

2/10 Terrible

anji

Travelled with group
Service is terrible
Stayed 4 nights in Aug 2023

10/10 Excellent

Nancy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful hotel
Stayed 4 nights in Mar 2024

10/10 Excellent

Avigail

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Hilton Tokyo on 26 Mar 2024
Thank you for staying with us and sharing your experience.We certainly hope you will choose to stay with us again on your next visit to the city.

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, clean and friendly staff. The executive lounge is one of the best I’ve been in.
Stayed 6 nights in Mar 2024

10/10 Excellent

Bernice

Stayed 5 nights in Mar 2024

10/10 Excellent

Adel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The front-line manager was very helpful as I lost my wallet on arrival. I wasn't sure it was okay to mention her name but she was very accommodating!
Stayed 4 nights in Mar 2024

10/10 Excellent

Julie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was clean and location was great.
Stayed 1 night in Mar 2024
Response from Hilton Tokyo on 26 Mar 2024
Thank you for staying with us and sharing your experience.We certainly hope you will choose to stay with us again on your next visit to the city.

10/10 Excellent

Elizabeth, Sykesville

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such helpful & kind staff. Wonderful experience.
Stayed 5 nights in Feb 2024

10/10 Excellent

Miguel

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 5 nights in Feb 2024
Response from Hilton Tokyo on 27 Feb 2024
Dear Miguel,Thank you for staying at Hilton Tokyo.It is always a great pleasure to receive such positive feedback.We look forward to the pleasure of welcoming you back to Hiton Tokyo, hopefully sometime in the near future.

10/10 Excellent

Miguel, Artesia

Travelled with family
Liked: Cleanliness, staff & service, amenities
Good
Stayed 3 nights in Feb 2024
Response from Hilton Tokyo on 27 Feb 2024
Dear Miguel、Artesia,Thank you for staying with us at Hilton Tokyo.We are delighted to hear that you enjoyed your recent stay.We hope to have the pleasure of welcoming you back again in the future.

10/10 Excellent

Jacob

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Hilton Tokyo on 26 Mar 2024
Thank you for staying with us and sharing your experience.We certainly hope you will choose to stay with us again on your next visit to the city.

10/10 Excellent

Teresa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Feb 2024
Response from Hilton Tokyo on 26 Mar 2024
Thank you for staying with us and sharing your experience.We certainly hope you will choose to stay with us again on your next visit to the city.

10/10 Excellent

fernando

Stayed 4 nights in Jan 2024
Response from Hilton Tokyo on 26 Mar 2024
Thank you for staying with us and sharing your experience.We certainly hope you will choose to stay with us again on your next visit to the city.

10/10 Excellent

Joseph

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, friendly staff, easy access to subway, free shuttle to Shinjuku station and a great breakfast to start your day off on the right foot.
Stayed 5 nights in Jan 2024

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Hilton Tokyo on 2 Feb 2024
Thank you for staying with us and sharing your experience.We certainly hope you will choose to stay with us again on your next visit to the city.

10/10 Excellent

Vinny

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenience to access tennis court and spa
Stayed 4 nights in Dec 2023

4/10 Poor

Jinu

Disliked: Cleanliness, property conditions & facilities
This hotel had terrible air quality in the room. I was sick the entire time there. Housekeeping hardly change the sheets or even dusted the room. I asked for a humidifier which made my sickness even worse. They claimed it’s because the hotel is very old and no ventilation. There were several others i spoke to that had similar complaints. If they know the problem then why haven’t they looked into a solution? I did not enjoy my stay or my vacation. I will not be going back to this hotel.
Stayed 3 nights in Jan 2024
Response from Hilton Tokyo on 26 Jan 2024
Dear Jinu,Thank you so much for taking the time to leave us a review - every review is very valuable.We are sorry to hear that our service and facilities did not meet your expectation. Rest assured your comments will be definitely shared with in our management team for further improvement to maximize our guest experiences.While extending our apologies for this inconvenience, we hope that you will consider to come back to our hotel again. Please do let us know if we can be of any assistance.

10/10 Excellent

Filip

Stayed 7 nights in Jan 2024
Response from Hilton Tokyo on 26 Mar 2024
Thank you for staying with us and sharing your experience.We certainly hope you will choose to stay with us again on your next visit to the city.

10/10 Excellent

WEN

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staffs are friendly, the breakfast is delicious, room has best view of Fuji mountain.
Response from Hilton Tokyo on 17 Jan 2024
Thank you so much for taking the time to leave us a review - every review is very valuable.It is always encouraging and inspiring whenever we receive positive feedback from our valued guests.The entire team and I lookforward to welcoming you back at Hilton Tokyo and meanwhile if we can assist you with anything do not hesitate to contact us.

8/10 Good

Anindita

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Hilton Tokyo on 17 Jan 2024
Thank you so much for taking the time to leave us a review - every review is very valuable.It is always encouraging and inspiring whenever we receive positive feedback from our valued guests.The entire team and I lookforward to welcoming you back at Hilton Tokyo and meanwhile if we can assist you with anything do not hesitate to contact us.

10/10 Excellent

Derrick

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hilton Tokyo is connected to the Nishi Shinjuku metro station (through Hiltopia) which makes it extremely convenient. The staff are professional and very courteous. If you can, attend their delicious breakfast buffet. Just be careful not to overeat.
Stayed 10 nights in Dec 2023
Response from Hilton Tokyo on 3 Jan 2024
Dear Derrick,Thank you for staying at Hilton Tokyo and writing us valuable feedback.We appreciate your kind comments, and these warm words will certainly encourage all the team members to provide even better hospitality.We hope to have the pleasure of welcoming you back again in the future.

10/10 Excellent

Parveen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Hilton Tokyo on 2 Feb 2024
Thank you for staying with us and sharing your experience.We certainly hope you will choose to stay with us again on your next visit to the city.

10/10 Excellent

ROGELIO, BURBANK

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel and staff, everybody is kind and professional. Hope to stay again very soon :)
Stayed 5 nights in Dec 2023
Response from Hilton Tokyo on 3 Jan 2024
Dear ROGELIO、BURBANK,We are honored that you chose the Hilton Tokyo amongst the many hotels in Tokyo.We appreciate your kind comments, and these warm words will certainly encourage all the team members to provide even better hospitality.We certainly look forward to welcoming you back to stay with us when you next visit Tokyo.

10/10 Excellent

Vinny

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Hilton Tokyo on 17 Jan 2024
Thank you so much for taking the time to leave us a review - every review is very valuable.It is always encouraging and inspiring whenever we receive positive feedback from our valued guests.The entire team and I lookforward to welcoming you back at Hilton Tokyo and meanwhile if we can assist you with anything do not hesitate to contact us.

10/10 Excellent

Jeesun, Jericho

Stayed 4 nights in Dec 2023
Response from Hilton Tokyo on 2 Feb 2024
Thank you for staying with us and sharing your experience.We certainly hope you will choose to stay with us again on your next visit to the city.

10/10 Excellent

Czarina Ramona Paragas

Stayed 4 nights in Dec 2023
Response from Hilton Tokyo on 17 Jan 2024
Thank you so much for taking the time to leave us a review - every review is very valuable.It is always encouraging and inspiring whenever we receive positive feedback from our valued guests.The entire team and I lookforward to welcoming you back at Hilton Tokyo and meanwhile if we can assist you with anything do not hesitate to contact us.

10/10 Excellent

Niluk

Stayed 2 nights in Dec 2023
Response from Hilton Tokyo on 17 Jan 2024
Thank you so much for taking the time to leave us a review - every review is very valuable.It is always encouraging and inspiring whenever we receive positive feedback from our valued guests.The entire team and I lookforward to welcoming you back at Hilton Tokyo and meanwhile if we can assist you with anything do not hesitate to contact us.

8/10 Good

Dwight

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great stay
Stayed 6 nights in Dec 2023
Response from Hilton Tokyo on 4 Jan 2024
Dear Dwight,Thank you for staying at Hilton Tokyo.We are delighted to hear that you satisfied with your stay.We hope to have you back at our hotel in the not-so-distant future, but until then, please take and stay well.

6/10 Okay

Chris

Stayed 1 night in Dec 2023
Response from Hilton Tokyo on 17 Jan 2024
Thank you so much for taking the time to leave us a review - every review is very valuable.It is always encouraging and inspiring whenever we receive positive feedback from our valued guests.The entire team and I lookforward to welcoming you back at Hilton Tokyo and meanwhile if we can assist you with anything do not hesitate to contact us.

10/10 Excellent

Stephen

Travelled with partner
Liked: Amenities
Awesome stay 😎
Stayed 2 nights in Dec 2023
Response from Hilton Tokyo on 20 Dec 2023
Thank you so much for taking the time to leave us a review - every review is very valuable.We are very happy to know you had an amazing stay. We thank you for making the effort to provide us with this wonderful gift of feedback.The entire team and I lookforward to welcoming you back at Hilton Tokyo and meanwhile if we can assist you with anything do not hesitate to contact us.

8/10 Good

Arnar

Stayed 4 nights in Dec 2023
Response from Hilton Tokyo on 20 Dec 2023
Thank you so much for taking the time to leave us a review - every review is very valuable.We are very happy to know you had an amazing stay. We thank you for making the effort to provide us with this wonderful gift of feedback.The entire team and I lookforward to welcoming you back at Hilton Tokyo and meanwhile if we can assist you with anything do not hesitate to contact us.

10/10 Excellent

Melvin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Conveniently linked by underpass walkways, no worries even if it poured heavily.
Stayed 6 nights in Dec 2023
Response from Hilton Tokyo on 20 Dec 2023
Dear Melvin,Thank you for your kind comments about the hotel, and we are delighted to read that you found the hotels convenient location to the Tokyo metro subway a benefit of staying at Hilton Tokyo.Should you need any assistance for your future reservations, please feel free to let us know as we will be more than happy to assist and ensure another comfortable stay.

10/10 Excellent

Bradley

Stayed 12 nights in Nov 2023
Response from Hilton Tokyo on 17 Jan 2024
Thank you so much for taking the time to leave us a review - every review is very valuable.It is always encouraging and inspiring whenever we receive positive feedback from our valued guests.The entire team and I lookforward to welcoming you back at Hilton Tokyo and meanwhile if we can assist you with anything do not hesitate to contact us.

10/10 Excellent

KAH HWA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay at Hilton Shinjuku. We have always loved Hilton, and will stay there whenever possible. Congrats to al the staff there for giving us a comfortable and memorable stay!
Stayed 5 nights in Nov 2023
Response from Hilton Tokyo on 20 Dec 2023
Dear Melvin,Thank you for your kind comments about the hotel, and we are delighted to read that you found the hotels convenient location to the Tokyo metro subway a benefit of staying at Hilton Tokyo.Should you need any assistance for your future reservations, please feel free to let us know as we will be more than happy to assist and ensure another comfortable stay.

10/10 Excellent

fred

Liked: Cleanliness, staff & service, property conditions & facilities
This hotel has an amazing concierge service. 425 personnel’s are working to help you guests to book restaurants and other services, without which the language barrier would have made it impossible to book. There is a shuttle bus to Shinjuku station although the location is at west suinjuku.
Stayed 4 nights in Nov 2023
Response from Hilton Tokyo on 20 Dec 2023
Thank you so much for taking the time to leave us a review - every review is very valuable.We are very happy to know you had an amazing stay. We thank you for making the effort to provide us with this wonderful gift of feedback.The entire team and I lookforward to welcoming you back at Hilton Tokyo and meanwhile if we can assist you with anything do not hesitate to contact us.

10/10 Excellent

Cheuk

Stayed 5 nights in Nov 2023
Response from Hilton Tokyo on 20 Dec 2023
Thank you so much for taking the time to leave us a review - every review is very valuable.We are very happy to know you had an amazing stay. We thank you for making the effort to provide us with this wonderful gift of feedback.The entire team and I lookforward to welcoming you back at Hilton Tokyo and meanwhile if we can assist you with anything do not hesitate to contact us.

10/10 Excellent

Jay

Stayed 7 nights in Nov 2023
Response from Hilton Tokyo on 20 Dec 2023
Thank you so much for taking the time to leave us a review - every review is very valuable.We are very happy to know you had an amazing stay. We thank you for making the effort to provide us with this wonderful gift of feedback.The entire team and I lookforward to welcoming you back at Hilton Tokyo and meanwhile if we can assist you with anything do not hesitate to contact us.

4/10 Poor

Amy

Stayed 2 nights in Nov 2023
Response from Hilton Tokyo on 20 Dec 2023
Thank you so much for taking the time to leave us a review - every review is very valuable.We are very happy to know you had an amazing stay. We thank you for making the effort to provide us with this wonderful gift of feedback.The entire team and I lookforward to welcoming you back at Hilton Tokyo and meanwhile if we can assist you with anything do not hesitate to contact us.

10/10 Excellent

Guadalupe

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our first stay at the Hilton, and it was a well worth experience . Room had a good view, room was clean and just overall a well forst time experince
Stayed 2 nights in Nov 2023
Response from Hilton Tokyo on 28 Nov 2023
Dear Guadalupe,We are delighted you have chosen Hilton Tokyo for the first time!We are glad to hear that you were able to rest during your stay with us and we hope you will come back again to Hilton Tokyo soon.

10/10 Excellent

Raul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We like everything.
Stayed 4 nights in Nov 2023
Response from Hilton Tokyo on 29 Nov 2023
Dear Raul,Thank you for staying with us at Hilton Tokyo.We are truly delighted to learn that you had enjoyed your stay.We hope to have the pleasure of welcoming you back again in the future.

8/10 Good

Norman

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Hilton Tokyo on 1 Dec 2023
Thank you so much for taking the time to leave us a review - every review is very valuable.We sincerely hope that we will get the chance to welcome you back, please do let us know when you plan to visit again.

10/10 Excellent

Siew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel in a great location. Staff very friendly and gracious. Only wish check in was earlier and check out was later.
Stayed 2 nights in Oct 2023
Response from Hilton Tokyo on 6 Nov 2023
Thank you so much for taking the time to leave us a review - every review is very valuable.The entire team and I lookforward to welcoming you back at Hilton Tokyo and meanwhile if we can assist you with anything do not hesitate to contact us.