We picked this hotel because it’s walking distance to Shinagawa station which is convenient for getting to Haneda airport and taking the Shinkansen train. We had two separate stays in a week - before and after our trip to Kyoto. The first time our room was on the 12th floor, good view and renovated and we were very happy with it. The second time we were on the 3rd floor and the room was considerably more dated and configuration was odd - no drawers, closet didn’t have doors. But otherwise room was spotless, beds comfortable.
Bathroom had big tub, good water pressure and scented bath salts, hair brush, shower scrub towel, razor, toothbrush and toiletries provided. No body lotion.
Room had thermal water kettle, tea bags and instant coffee, complimentary water bottles.
We booked with the breakfast buffet which was pricey but excellent for both western and Japanese options. There’s a 7-11 downstairs which is very convenient. The hotel was fairly empty when we stayed no doubt because of the coronavirus and all the staff had masks. Not sure how crowded it gets normally.
Overall would stay again but try to get a renovated room.