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Reviews of Cinnamon Wild Yala

4.5 out of 5
Cinnamon Wild Yala
Town Kirinda, Tissamaharama

Reviews

9.0

Wonderful

Rating 10 - Excellent. 108 out of 178 reviews" "
Rating 8 - Good. 50 out of 178 reviews" "
Rating 6 - Okay. 12 out of 178 reviews" "
Rating 4 - Poor. 4 out of 178 reviews" "
Rating 2 - Terrible. 4 out of 178 reviews" "

9.2/10

Cleanliness

8.6/10

Staff & service

9.6/10

Amenities

9.0/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Jacob

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Tracy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An experience like no other staying at this location. A spa like elevated beach chalet with wild sights and sounds from every direction. We woke up to a wild bore digging in the sand and enjoyed an evening cocktail at the lounge as an elephant walking through the resort. In between a couple crocs lazing about. I’d highly recommend the nature hike as it opened our eyes to many things we were simply walking past. The food was varied and delicious.
Stayed 2 nights in Nov 2023
Response from Wild on 2 Dec 2023
Dear Tracy, Greetings from Cinnamon Wild Yala. Firstly, thank you very much for taking the time to review Cinnamon Wild Yala. We believe your effort will help us motivate our associates, improve our standards, and encourage more tourists to visit our beautiful island and in particular our destination in Yala. It is indeed an experience like no other as we go back to our original roots of enjoying life with nature and wildlife. We are grateful that you found the experience rewarding and interesting. As South Asia’s leading wildlife resort, we set the tone for a memorable stay for our guests. Thank you for complimenting our efforts. We hope to see you again soon to enjoy more of our super offerings and unparalleled service. Until next time, we wish you all the very best. Stay Safe. Cheers. Yours sincerely, Lashanthan GopalanResort ManagerCinnamon Wild Yala

10/10 Excellent

Razi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well kept chalets nicely designed. Attentive staff, but check-in was slow. Road to the property could be improved for those arriving by small cars.
Stayed 1 night in Aug 2023
Response from Wild on 19 Aug 2023
Dear Razi, Greetings from Cinnamon Wild Yala. Thank you for sharing your appreciative words about the chalets and facilities we maintain at Cinnamon Wild Yala. The chalets are carefully designed and maintained with a cleanliness standard that is set by Cinnamon Hotels & Resorts. Our room division team will be delighted to hear these words and be motivated to deliver further. On the other hand we have taken notes of the check in process and the pathway to the resort. Both points are taken in constructively by the management and we will look for options to improvement in the period to come. While apologizing for any inconvenience that was caused, I would like to personally take this opportunity to thank you for the review with the intention to improve our standards and guest experience. We hope to see you again soon at Cinnamon Wild Yala to ensure a better experience. Until next time, we wish you all the very best. Stay Safe. Cheers. Yours sincerely, Lashanthan GopalanResort ManagerCinnamon Wild YalaThank YouLashanthan GopalanResort ManagerCinnamon Wild YalaT: +94 (0) 47 223 9449 / 52 M: +94 (0) 71 564 5312www.cinnamonhotels.com

10/10 Excellent

Brent

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location for the national park safari tour. Very nice amenities and great food at the hotel.
Stayed 1 night in Jun 2023

10/10 Excellent

Jack

Stayed 1 night in May 2022

10/10 Excellent

Heather Anne, Iskandar Puteri

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really amazing luxurious stay so close to nature and the national parks. I loved the friendly guide who took us on a walk to the lake to point out different birds and animals at sunset. It is very special when you see wild boar and crocodiles, literally a few metres from where you are enjoying dinner. Thank you!
Stayed 1 night in Apr 2022
Response from Sahan Thabrew on 14 Apr 2022
Dear Heather, Greetings from Cinnamon Wild Yala! We thank you for your valuable time taken to express your views about Cinnamon Wild Yala. We are delighted that you enjoyed your stay. It was a pleasure to serve you and we all are looking forward to welcoming you back for another holiday in the future. Thank you.

10/10 Excellent

Oliver

Stayed 1 night in Mar 2022
Response from Sahan Thabrew on 14 Apr 2022
Dear Oliver, Greetings from Cinnamon Wild Yala! We thank you for your valuable time taken to express your views about Cinnamon Wild Yala. We are delighted that you enjoyed your stay. It was a pleasure to serve you and we all are looking forward to welcoming you back for another holiday in the future. Thank you.

10/10 Excellent

Mark

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely spot right in the thick of the action
Lovely resort… constantly see lots of animals in the resort.. quality of food was very good for a buffet… lovely rooftop bar
Stayed 2 nights in Mar 2022
Response from Wathsala D on 14 Mar 2022
Dear Mark, Greetings from Cinnamon Wild Yala! We thank you for the valuable time taken to express your views about Cinnamon Wild Yala. We are delighted that you enjoyed our facilities. It was a pleasure to have you with us and we all look forward to seeing you again soon. Thank you.

10/10 Excellent

Clair

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cinnamon Wild is a beautiful hotel, by far the most luxurious place we stayed in Sri Lanka. The wildlife in the immediate area is incredible and the hotel itself is stunning. My only suggestion would be to add some children's menu options to the pool bar menu, we were travelling with young children and options outside of the buffet were very limited
Stayed 1 night in Jan 2022
Response from Wathsala D on 31 Jan 2022
Dear Clair, Greetings from Cinnamon Wild Yala! Thank you for taking the time to review Cinnamon Wild Yala relating to your recent stay. We are delighted to know that you had a great stay and it would be a pleasure to welcome you again for another experience of wildlife. Thank you.

10/10 Excellent

Paul

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Safari stop over
Stayed one night and went on a safari-fantastic location, wildlife everywhere around and in the hotel which was great to see. Hotel immaculately clean, room large and well equipped, very comfy bed, great bathroom. Staff really friendly and helpful, food and drinks excellent. Pool area lovely. Shame rooftop bar shut-the only negative
Stayed 1 night in Dec 2021
Response from Wathsala D on 31 Dec 2021
Dear Paul, Greetings from Cinnamon Wild Yala! We thank you for the valuable time taken to express your views about Cinnamon Wild Yala. We are delighted that you enjoyed our facilities, restaurants, and experienced hospitable service from our team. It was a pleasure to have you with us and we all look forward to seeing you again soon. Thank you.

10/10 Excellent

Timothy H

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2020
Response from Pradeep E on 14 Oct 2020
Dear Timothy, Greetings from Cinnamon Wild Yala. Thank you very much for the five star ratings posted in google. Please do visit us again in future for another experience. Thanks

8/10 Good

Amc

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was wonderful. Food well priced but not great
Stayed 1 night in Mar 2020
Response from PradeepE on 13 Mar 2020
Dear Guest Thank you very much for the review following your recent stay at Cinnamon Wild Yala. We are glad that you had an enjoyable experience with us. Hope to welcome you again in near future at Cinnamon Wild Yala. Thank You

8/10 Good

Jacob

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel with good value for money.
Stayed 1 night in Feb 2020
Response from Pradeep E on 26 Feb 2020
Dear Jacob, Greetings from Cinnamon Wild Yala. Thank you very much for your comment posted and your kind complements will be shared with the entire team and we look forward to having you return for a more memorable stay. Thank You

8/10 Good

Robert

Liked: Cleanliness, property conditions & facilities, room comfort
Not bad, well located, pricey
This is an excellent location for safaris at Yala. The facility is fine, but not luxurious. The bungalows are very nice and very comfortable. The grounds are OK - but not a place I'd want to spend many days in. The driveway into the hotel is not adequately maintained - our driver, who was excellent, would not bring the van down. The food was good, but not great. We felt that the extras - drinks, non-inclusive meals, etc, that you have to pay for, were overpriced for the Sri Lankan economy and comparable hotels, and it felt like they were taking advantage of the fact that you were stuck there. The staff was rather inflexible and not as accommodating as we've typically found in Sri Lanka
Stayed 2 nights in Jan 2020
Response from Pradeep E on 21 Jan 2020
Dear Robert, Greetings from Cinnamon Wild Yala. Thank you very much for the comment and the ratings posted in hotels.com. We hope that enjoyed your stay with us. Please do visit us again in future. Thank you

8/10 Good

Danielle

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel and safari
Lovely room, great safari, buffet breakfast was great, the a la carte dinner menu was disappointing but overall a great place to stay. Staff were incredibly friendly and helpful. Would stay again
Stayed 1 night in Jan 2020
Response from Malsha Madushanka on 6 Feb 2020
Dear Guest, Greetings from Cinnamon wild yala Thank you for your feedback about your stay with us. And also thank you very much for the comments that you have mentioned in social media about the staff and facilities. Hope to welcome you again in near future to Cinnamon Wild Yala. Thank You...

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2020
Response from Pradeep E on 18 Jan 2020
Dear Guest, Thank you very much for the review posted with excellent ratings. Please do visit us again in future for another experience. Thank You

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2020
Response from PRADEEP E on 8 Jan 2020
Dear Guest, Greetings from Cinnamon Wild Yala. Thank you very much for your five star ratings posted on Expedia. Please do visit us again in future for another experience Thank You

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice rooms and restaurant. Lake next to hotel with crocodiles and buffalos was cool.
Stayed 2 nights in Jan 2020
Response from Pradeep E on 21 Jan 2020
Dear Guest, Greetings from Cinnamon Wild Yala. Thank you very much for the comment and posting a comment on us about your stay at Cinnamon Wild Yala. Please do visit us again in future for another experience Thank You

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness
The road leading to the property is difficult for a vehicle which is not a three wheel drive. We went there with our driver and his pillow was full of bedbugs. The hotel could not guarantee a room without bedbugs and another guest's driver had the same problem. Our drivers left to find rooms elsewhere. Had to wait 20 minutes for a shuttle to the main gate the next morning. My mother found an insect in her bed and their room (146) had smells coming from outside. Way to rooms not well lit and there were no torches. Safari's were expensive. Lovely beach which was not signposted. Good breakfast box for the game drive. No fences and we were told not to walk at night on our own. That was difficult as all rooms were laid out chalet style in the grounds. The management needs to improve and attention should be paid to cleanliness.
Stayed 2 nights in Dec 2019
Response from Pradeep E on 29 Dec 2019
Dear Guest, Greetings from Cinnamon Wild Yala. Thank you very much for your review and taking valuable time to give us a feedback. Please accept our sincere apologies for any inconvenience and discomfort you may have encountered. We have made note of your concerns and experiences which will be taken into serious consideration of the management team and its on process. We look forward an opportunity of welcoming you again to Cinnamon Wild Yala. Thank You

10/10 Excellent

Constan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
You are in the Wild
Wonderful wild life experience
Stayed 1 night in Dec 2019
Response from Pradeep E on 29 Dec 2019
Dear Constan, Thank you very much for your five star review and for taking your valuable time out to give us this feedback. We hope to see you again in the near future. Thank You

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019
Response from Pradeep Ekanayake FOM on 23 Nov 2019
Dear David, Greetings.. We thank you for your valuable time taken to rate Cinnamon Wild Yala with five stars. We are delighted that you enjoyed our facilities, restaurants and experienced hospitable service from our team. It was a pleasure to have you with us and we all look forward to seeing you again soon. Thank You

10/10 Excellent

Manesha

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great room, location and service
Beautiful location- sea on one side and a lake on the other. Lot of wildlife too. The Jungle Chalets were simply great. Food was great and plenty of choice. Impeccably trained staff. Loved the stay and it was hard to leave.
Stayed 3 nights in Oct 2019
Response from Dhanushka on 16 Oct 2019
Dear Manesha, Greetings from Cinnamon Wild Yala! Thank you for the time taken to share your positive thoughts with us and for the warm recommendation given. It is truly encouraging for our team to ready such positive endorsements from our valued guests and to know that we were able to cater to all your needs to make your celebration more memorable. Please do visit us again for another unforgettable weekend getaway with your loved ones. Thank You

10/10 Excellent

Venukumar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019
Response from Dhanushka on 17 Sept 2019
Dear Venukumar, Greetings from Cinnamon Wild Yala, Thank you very much for the review that you have posted with the five-star ratings. We would like to invite you to visit us again in future for better experience and for more memories with us. Thank You

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Hotel
Amazing, absolutely amazing. The staff were incredible, the hotel was gorgeous, our room was perfect and we wished we had stayed longer!
Stayed 2 nights in Sep 2019
Response from Dhanushka on 10 Sept 2019
Dear Juile, Greetings from Cinnamon Wild Yala Thank you for giving us a five-star rating. We are glad to have served you on your wonderful holiday and making your stay at Cinnamon Wild, Yala an interesting one. It is always a pleasure to read reviews about satisfied guests. Thank you once again for taking time to write to us and we certainly hope to have you with us again Thank You

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Animals walking around the property. Although the Safari was too many jeeps communicating between themselves for sighting of animals created traffic jams. Safari was through the hotel. This could have been much better. Minneriya Safari tour much better.
Stayed 2 nights in Aug 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great remote location, wonderful wildlife right outside your room, very peaceful and tranquil. Staff were all delightful and far from pushy, in fact you were left completely alone and you had to go and find staff if you needed anything. The breakfastes were delicious and plentiful and although we were the only couple eating a la carte menu for dinner the curries were fabulous. Lighter snacks like pizza not so good though.
Stayed 3 nights in Jun 2019
Response from Pradeep E on 18 June 2019
Dear Guest, Greetings from Cinnamon wild yala. Thank you for your feedback following your stay with us. And also thank you very much for the comments that you have mentioned regarding wild life, food, room facilities and the service. Hope to welcome you again in near future at Cinnamon Wild Yala. Thanks

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service - jungle chalet was great (well-sized, king-sized bed, no bugs/ creatures of any type found themselves in my chalet which amazed me!) - decent sized pool area
Stayed 2 nights in Apr 2019
Response from Pradeep E on 11 May 2019
Dear Guest, Greetings from Cinnamon Wild Yala, Thank you very much for the review following your recent stay at Cinnamon Wild Yala. We are glad that you had an enjoyable experience with us. Hope to welcome you again in near future at Cinnamon Wild Yala. Thank You

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service was received at all times
Stayed 1 night in Apr 2019
Response from Pradeep E on 11 May 2019
Dear Guest, Greetings From Cinnamon wild yala Thank you very much for the five star ratings following your stay with us at Cinnamon Wild Yala. We would like to invite you to visit us again in the future for another experience. Thank You

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities
A lovely ambience, beautiful large rooms and lovely facilities
Stayed 2 nights in Apr 2019
Response from Pradeep E on 11 Oct 2019
Dear Guest, Greetings from Cinnamon Wild Yala. Thank you for taking the time to visit us recently and for rating us with five stars regarding your experience with us at Cinnamon Wild Yala. It is a pleasure to having you with us and we are looking forward to welcome you again at Cinnamon Wild Yala in future. Thank You

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay at Cinnamon Yala
We stayed 2 nights, and wished we had booked for one more night. We did a half day safari, and were lucky enough to see a male leopard. Meals, staff and facililies are great.
Stayed 2 nights in Mar 2019
Response from Pradeep E on 11 May 2019
Dear Patrick Greetings From Cinnamon wild yala Thank you very much for the review following your recent stay at Cinnamon Wild Yala. We are glad that you had an enjoyable experience with us. Hope to welcome you again in near future at Cinnamon Wild Yala Thank You

10/10 Excellent

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Great place to stay. Only o e thing that took a while for service around the pool. However not a drama. Rooms are amazing
Stayed 2 nights in Mar 2019
Response from Pradeep E on 7 Apr 2019
Dear Guest, Greetings from Cinnamon wild yala Thank you very much for the five star ratings following your stay with us at Cinnamon Wild Yala. We would like to invite you to visit us again in the future for another experience.. Thanks

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful aspect with lovely rooms. Great view from pool.
Stayed 1 night in Mar 2019
Response from Pradeep E on 2 Apr 2019
Dear Guest, Greetings from Cinnamon wild yala Thank you very much for the review following your recent stay at Cinnamon Wild Yala. We are glad that you had an enjoyable experience with us. Hope to welcome you again in near future at Cinnamon Wild Yala. Thank You

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic place, surroundings and staff! Only food was a bit expensive (compared to general Sri lanka) and not the best I’ve had here either. But that didn’t matter too much as the jungle feeling of living in this place totally makes up for it. Only wish we had booked more nights than 2.. would definitely like to come back!
Stayed 2 nights in Mar 2019
Response from Pradeep E on 25 Mar 2019
Dear Guest, Greetings from Cinnamon wild yala Thank you for your feedback following your stay with us. And also thank you very much for the comments that you have mentioned regarding wild life, food, room facilities and the service. Hope to welcome you again in near future at Cinnamon Wild Yala. Thank You

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
this is a great place. still in a wild setting with an amazing cast of wild life calling in on the natural watering hole in front of the pool. elephants, crocodiles, monkeys, wild boar and water buffallo put on a show from morning to night. did not bother with the safari as there was more to see right here without the hassle of of a bouncy dusty 4 hour jeep ride.
Stayed 1 night in Mar 2019
Response from Pradeep E on 25 Mar 2019
Dear Guest, Greetings from Cinnamon wild yala Thank you for your feedback following your stay with us. And also thank you very much for the comments that you have mentioned regarding wild life, food, room facilities and the service. Hope to welcome you again in near future at Cinnamon Wild Yala. Thank You

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2019

10/10 Excellent

Brenda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful Resort at Yala
A particularly beautiful place to stay for a few days. Location perfect. Helpful and professional staff, good range of tours to choose from, food good. Could have stayed for another few days!!! Shame we didn’t see any leopards🐆🐆🐆🐆
Stayed 2 nights in Mar 2019
Response from Pradeep E on 25 Mar 2019
Dear Brenda. Greetings from Cinnamon wild yala, Thank you very much for the five star ratings following your stay with us at Cinnamon Wild Yala. We would like to invite you to visit us again in the future for another experience. Thanks

4/10 Poor

Verified traveller

Stayed 2 nights in Mar 2019

10/10 Excellent

Steve, London

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its remoteness and closeness to Yala NP. Food is excellent and varied. The rooms re excellent but the photos show a jungle chalet that is a triple and we booked this but on arrival were given a double jungle chalet which is much smaller and frankly not as nice. However, the hotel staff quickly tried to remedy the situation and were able to move us to the type of room thought we had booked the next day.
Stayed 4 nights in Feb 2019
Response from Pradeep E on 20 Feb 2019
Dear Steve, Greetings from Cinnamon Wild Yala Thank you very much for the five star ratings following your stay with us at Cinnamon Wild Yala. We would like to invite you to visit us again in the future for another experience. Thanks

8/10 Good

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities
Basic property. Good Staff
Property Needs updating. Good staff. Good service
Stayed 2 nights in Jan 2019
Response from Pradeep E on 7 Jan 2019
Dear Guest, Greetings from Cinnamon Wild Yala Thank you very much for the review following your recent stay at Cinnamon Wild Yala. We are glad that you had an enjoyable experience with us. Hope to welcome you again in near future at Cinnamon Wild Yala. Thanks

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2018
Response from Pradeep - FOM on 10 Dec 2018
Hi Ina, Greetings from Cinnamon Wild Yala. Thank you very much for the five star rating posted in Expedia. Please do visit us again in future. Thaks

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staying at Cinnamon Wild turned out to be the highlight of our trip. The setting was magical, with a variety of animals like wild boars (!!) running around the property. Huge watering hole near the pool where you can lay and watch them. Staff was so friendly. We were going to stay 1 night, and we ended up staying 3. Food at buffet was excellent. Could have stayed a whole week!
Stayed 1 night in Nov 2018
Response from Pradeep E on 2 Dec 2018
Dear Guest, Greetings from Cinnamon Wild Yala, Thank you very much for the five star review that you have posted in expedia regarding the facilities and the environment. We would like to invite you to visit us again in future for better experience and for more memories with us. Thank You

8/10 Good

Verified traveller

Stayed 1 night in Nov 2018
Response from Pradeep E on 2 Dec 2018
Dear Guest, Greetings from Cinnamon Wild. Thank you very much for your star ratings on expedia and hope you had a memorable stay with us. We would like to invite you for another visit to Cinnamon Wild in future. Thank You

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Luxury accommodation
Amazing hotel. Definitely would recommend the premium rooms by the beach. They’re raised off the ground, which provides a great vantage point for observing any wildlife that may enter the resort overnight including wild boar and elephants. Snakes are also pretty frequent visitors. Would come back here in a heart beat.
Stayed 2 nights in Nov 2018
Response from Pradeep E on 27 Nov 2018
Dear Ashley, Greetings from Cinnamon Wild Yala, Thank you very much for the review that you have posted in Trip Advisor and thank you very much for the comments regarding the rooms and the facilities. We have spoken to many of our associates and have managed to correct some of the issues you brought to our attention. Hope to welcome you again for a better experience with Cinnamon Wild Yala. Thank You

4/10 Poor

Jessica, Singapore

Disliked: Cleanliness, property conditions & facilities, room comfort
Booked for two nights but regretted. First the room was full of insect repellent smell for two nights and found two cockroaches in shower room upon check-in. Lizards crawling around the room, spider and unknown reptiles found in the room too. Cleanliness need to be improved. We dined at Pugmarks bar and Tuskers for both nights but food weren't up to expectation for the price we paid. Order mojito after recommendation from the staff but seriously is tasteless... Totally waste of money!!! Very simple and plain breakfast was packed in a box for those joining the morning safari tour. Don't expect too much... Roof Top Bar was under renovation.
Stayed 2 nights in Nov 2018
Response from Pradeep E on 15 Nov 2018
Dear Jessica Greetings from Cinnamon Wild Yala Thank you very much for the time spent on reviewing us with three stars comments made. However, we sincerely apologize for the unpleasant experience you had with us during your stay. We do take your comment seriously and appropriate action will be taken to improve standards and activities as you mentioned in your comment. It would be a pleasure to welcome you again in future to Cinnamon Wild Yala. Thank You

10/10 Excellent

Andrea, England

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location Amazing
Excellent bungalow rooms in the forest . Fantastic pool was sunbathing and wild boar family just wondered along the side of the grass near the pool breath taking. Was sitting on our balcony and buffalo just walked past was unbelievable but felt so safe the animals took no notice of people. Breakfast was fantastic extensive choice . Only downside was we only had one night here.
Stayed 1 night in Oct 2018
Response from Pradeep E on 21 Oct 2018
Dear Andrea greetings from Cinnamon Wild Yala Thank you very much for the wonderful review with five stars following your stay at Cinnamon Wild Yala. We are glad to have served you on your wonderful holiday and making your stay at Cinnamon Wild Yala an interesting one. We appreciate that you recognized our staff and our hospitality. Looking forward to welcome you again at Cinnamon wild Yala for a better experience in future. Thank You

10/10 Excellent

dan, lndon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel a little isolated so you to effectively eat on site - but found food really good and staff friendly.We saw more animals at the hotel than we did on official safari. Rooms we really nice.
Stayed 3 nights in Sep 2018
Response from Pradeep E on 7 Sept 2018
Dear Guest, Thank you for your feedback following your stay with us. And also thank you very much for the comments that you have mentioned regarding wild life, food, room facilities and the service. Hope to welcome you again in near future at Cinnamon Wild Yala. Thank You

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was very close to Yala national wildlife park. The staff were very helpful and the food was great.
Stayed 3 nights in Aug 2018
Response from Dhanushka - Asst Front Office Manager on 28 Aug 2018
Dear Guest, Greetings from Cinnamon Wild Yala, Thank you for your feedback following your recent stay at Cinnamon Wild, Yala. Please do visit us again for better moments and experiences of your life. Thank You

10/10 Excellent

ian, uk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome hotel, fab wildlife but do room only
This hotel is on the edge of the national. . The wildlife around the lake , which the pool overlooks was great and generally better than the Yala national park itself , where we never saw an elephant. At the hotel , and I was there four days an elephant came to visit the lake at between 2pm and 3pm. There are monkeys in the trees around your rooms and boar roam around the villas on a regular basis. The only downside was food. I foolish booked room only. Breakfast was over 2000lkr per head . They ran buffets but failed be transparent about the price so we only ate from the al carte menu. Food was good but all prices exclude tax and service which is frankly dishonest ! The bbq was $35 US dollars per head ! In summary - great hotel but go full board as you totally trapped once you there ! I would recommend it to friends and family but this purely due to location.
Stayed 3 nights in Aug 2018
Response from Dhanushka - Asst Front Office Manager on 28 Aug 2018
Dear Lan Greetings from Cinnamon Wild Yala! Thank you for your valuable five-star feedback. Your wonderful feedback suggests you had a comfortable stay with us. It is our great pleasure to hear that you have enjoyed our location of the resort and natural inhabit.! Whilst thanking you for sharing your positive feedback and we look forward to having you with us back again. Thank You

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
Amazing place, relaxing, comfortable - just wonderful
Stayed 3 nights in Aug 2018
Response from H.L.D.Dhanushka on 22 Aug 2018
Dear Robert, Thank you for giving us a five-star rating. We are glad to have served you on your wonderful holiday and making your stay at Cinnamon Wild, Yala an interesting one. It is always a pleasure to read reviews about satisfied guests. Thank you once again for taking time to write to us and we certainly hope to have you with us again Thank you

8/10 Good

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Rather tired resort but great location
Wifi drops. Rooms are tired and not in great condition.
Stayed 2 nights in Jun 2018
Response from Pradeep E on 7 July 2018
Dear Guest, Thank you very much for the time spent on reviewing . However, we sincerely apologize for the unpleasant experience you had with us during your stay. We do take your comment seriously and appropriate action will be taken to improve standards and activities as you mentioned in your comment. It would be a pleasure to welcome you again in future to Cinnamon Wild Yala. Thank You