"got in late. check in ok...but not very friendly.
it's a big motel and it's busy so was a bit noisy.
next morning i got up to shower and discovered zero soap.
called reception and was told to come pick it up ... pablo tried to help and seemed to support the customer service notion that the soap should be delivered to the customer's room...but the manager had a different concept of customer service...she felt it was quite appropriate to expect the customer to get dressed, go all the way to reception and pick up the soap themself....
NOT MY IDEA OF CUSTOMER SERVICE!!
we had another reservation for 2 weeks time, so cancelled that and left.
WE WILL NEVER GO BACK THERE."
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