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Reviews of Club Quarters Hotel, St. Paul's

4 out of 5
Club Quarters Hotel, St. Paul's
24 Ludgate Hill, London, England

Reviews

8.0

Very good

Rating 10 - Excellent. 411 out of 1002 reviews" "
Rating 8 - Good. 301 out of 1002 reviews" "
Rating 6 - Okay. 154 out of 1002 reviews" "
Rating 4 - Poor. 77 out of 1002 reviews" "
Rating 2 - Terrible. 59 out of 1002 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

7.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

Keneisha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from FD on 17 Apr 2024
Thank you for your review. We are glad you had an overall positive stay with us.We look forward to welcoming you back soon.Kind regards,The CQ St. Paul's team

10/10 Excellent

Fredrick

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 6 nights in Apr 2024
Response from FD on 17 Apr 2024
Thank you for your feedback. We are glad you had a pleasant stay with us.We look forward to welcoming you back soon.Kind regards,The CQ St. Paul's team

10/10 Excellent

Treena

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Close to great attractions Staff very attentive and quick to help
Stayed 6 nights in Apr 2024
Response from FD on 17 Apr 2024
Thank you for your feedback. We are glad you had a pleasant stay with us. We look forward to welcoming you back soon.Kind regards,The CQ St. Paul's team

10/10 Excellent

Paul, Rochester

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Good food and drink very close. Easy walk to tube station. Very nice room, helpfu, l courteous staff. Will stay there next time.
Stayed 7 nights in Mar 2024
Response from FD on 17 Apr 2024
Thank you for your feedback. We are glad you had a pleasant stay with us.We look forward to welcoming you back soon.Kind regards,The CQ St. Paul's team

8/10 Good

Robert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to stay in London and a good experience with the staff. Had a problem with the shower and it took a few days to sort it out which is the only reason I did not rate them a 5. We would stay here again.
Stayed 3 nights in Mar 2024
Response from FD on 17 Apr 2024
Thank you for your feedback. We are glad you had an overall positive experience. Please accept our apologies for any inconvenience caused during your stay.We look forward to welcoming you back soon.Kind regards,The CQ St. Paul's team

6/10 Okay

Tessa

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
This was a very convenient property in a lovely area with a very helpful and kind staff. Requests were always dealt with within minutes and upon check in the room seemed clean. The main issue was with housekeeping. They don’t come unless requested and even when full service was requested they came and picked up dirty towels off the floor and hung them back up without changing them, all garbage was left after full service house keeping and the dish wares were not washed despite there being no dishwashing liquid in the room. The biggest issue I have is my daughter is now being treated for a rash that we suspect to be from the pull out bed. This is a real shame because the hotel itself was otherwise really good and seems to be newly renovated. Please look at housekeeping practices and improve on this a bit and it will be 5 star
Stayed 5 nights in Mar 2024
Response from FD on 17 Apr 2024
Thank you for taking the time to share your recent experience. Please accept our apologies for the inconvenience caused due to some shortfall in service. We will focus on the issues highlighted in order to provide an improved experience to all our future guests. We hope to welcome you back soon.Kind regards,The CQ St. Paul's team

8/10 Good

Melissa

Travelled with family
Liked: Cleanliness, staff & service
We had a sink drain that did not drain, the stopper was broken. The pull out mattress in chair/bed was old. I saw updates were coming. I would very much look forward to the updates. The staff did not inform us of lounge with snacks/drinks in there and that would have been nice. I found it on last day.
Stayed 3 nights in Mar 2024
Response from FD on 17 Apr 2024
Thank you for your feedback. We are, in fact, in the final stages of the refurbishment process and this is due to be complete very soon.Please accept our apologies for the inconvenience caused during your stay. We look forward to welcoming you back soon.Kind regards,The CQ St. Paul's team

8/10 Good

Julian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from FD on 18 Apr 2024
Thank you for your feedback. We are glad you had an overall pleasant stay with us.We look forward to welcoming you back soonKind regards,The CQ St. Paul's team

6/10 Okay

CHRISTOPHER

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
For the price it was fine, the bed and pillows were comfy, the bathroom was clean, check in on the tablet was rapid. On the downside, the carpets and walls need deep cleaning and painting, the smell of industrial cleaner in the corridors wasnt nice and the air con didn't work so they gave me a radiator. So.... ok.
Stayed 1 night in Mar 2024

2/10 Terrible

SURJ

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2024

6/10 Okay

Keneisha

Liked: Cleanliness, staff & service, property conditions & facilities
Surroundings
Stayed 3 nights in Mar 2024

8/10 Good

Zulaika

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We felt safe and comfortable during our stay at CQ St.Paul’s. It is a well positioned and comfortable hotel with kind, helpful and friendly staff. We had our best sleep in a hotel, the beds are comfortable, the linen is fresh and the pillows are perfect. The rooms are spacious, with good sized, clean bathrooms.
Stayed 1 night in Mar 2024

10/10 Excellent

Dimitris

Stayed 1 night in Mar 2024
Response from FD on 18 Apr 2024
Thank you for your feedback. We are glad you had a pleasant stay with us.We look forward to welcoming you back soonKind regards,The CQ St. Paul's team

10/10 Excellent

Andrea

Stayed 1 night in Jan 2024

6/10 Okay

Phil

Stayed 1 night in Jan 2024
Response from JD on 13 Feb 2024
Thank you for your feedbackPlease accept our apologies for any inconvenience caused.We hope to see you again soonKind regardsThe CQ St Paul’s team

8/10 Good

Martin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
Great location for a reasonably priced hotel room. Looks like it’s had a recent makeover as well which is good. Self-service check-in is a pretty seamless process and there are people on hand if you get stuck
Stayed 1 night in Jan 2024
Response from TA on 22 Jan 2024
Dear guest, Thank you for your feedback. We are pleased to hear you enjoyed your stay with us and we hope to see you again!Kind Regrads,St Pauls CQ

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
First and last stay at this rundown hotel. I would struggle to award it 2 stars...
Stayed 1 night in Jan 2024
Response from JD on 12 Jan 2024
It appears you had a negative experience on your recent stay with us. We are sorry to hear that, please accept our apologies for any inconvenience caused.We hope to see you again soonKind regardsThe CQ St Paul’s team

8/10 Good

Kelsey

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities
Pros: Room Comfort: The bed and pillows are comfortable, the room is spacious, good ventilation, and sufficient lighting. Cleanliness: Clean and tidy. Convenience of transportation: 5 minutes to the station. Additional services: Free coffee and water in the lobby, free self-service washing machine and dryer with laundry detergent provided. However, there is only one self-service washing machine and dryer available. Luggage storage is available. Cons: Room soundproofing: Very poor soundproofing, there is a nearby church with loud bells. Room temperature: The room is relatively hot, there is no air conditioning.
Response from JD on 12 Jan 2024
Thank you for your feedback. We are glad you had an overall positive experience.We look forward to welcoming you back soonKind regardsThe CQ St Paul’s team

4/10 Poor

Essam

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
There is no window and need more cleaning. The breakfast is plain and cold The only thing is good about this hotel is convenient and walkable distance to everything I have been traveling around the world but never seen something like this.
Stayed 4 nights in Dec 2023
Response from JD on 9 Jan 2024
Thank you for your feedbackPlease accept our apologies for any inconvenience caused.We hope to see you again soonKind regardsThe CQ St Paul’s team

8/10 Good

Hiba

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very welcoming and helpful, Rooms were clean. The area was good, some places were walkable but we mostly relied on public transportation, which was very easy to navigate. Would recommend!
Stayed 4 nights in Dec 2023
Response from JD on 4 Jan 2024
Thank you for your feedback. We are glad you had an overall positive experience.We look forward to welcoming you back soonKind regardsThe CQ St Paul’s team

10/10 Excellent

Tanya

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful hotel and great location!
Stayed 1 night in Dec 2023
Response from JD on 4 Jan 2024
Thank you for your feedback.We are glad you had an amazing stay with us at our hotel in St Pauls.We hope to welcome you back very soon!Regards, FD

6/10 Okay

Usama

Travelled with family
Disliked: Property conditions & facilities
Good location but the hotels is dated and needs uplifting.
Stayed 1 night in Dec 2023
Response from JD on 4 Jan 2024
Thank you for your feedback. We are glad you had a pleasant stay with us.We are working on different fronts to improve the product and services we provide and are in the final design stages of our refurbishment which has already started.We look forward to welcoming you back soonKind regardsThe CQ St Paul’s team

4/10 Poor

Samuel

Stayed 1 night in Dec 2023
Response from JD on 17 Jan 2024
Thank you for your feedback.It appears you did not enjoy your stay with us, we apologise for any inconvienience caused.Best regards, FD

10/10 Excellent

Heather L.

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We always enjoy our CQ stays from NYC to London!
Stayed 2 nights in Dec 2023
Response from JD on 4 Jan 2024
Thank you for your feedback, we are glad you had enjoyed your stay with us in St Pauls London.We hope to welcome you back to Club Quarters!Regards, FD

2/10 Terrible

Zohaib

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hotel is very outdated, the furniture is very old. The bathroom needs a good clean, the shower in particular. The mattress was terrible to sleep on, no actual support, the pillow covers are way too small for the pillows, definitely needs change. The towels are paper thin and need to be changed. Only one hand towel give for a double room , not sure how that works. The carpet needs to be changed so do the curtains. This hotel is advertised as a 4 starts, unfortunately i would not give it even 2 starts ! Dirty, outdated carpet but no slippers provided ? or bathrobes for a 4 stars hotel in center London ? Self checking and checkout provided, really didn't see the point in upgrading to such a system when the hotel does not get the basics right. Very disappointing stay and never again.
Stayed 1 night in Dec 2023
Response from CQ ST Pauls on 20 Dec 2023
hello Zohaib,thank you for your review, we apologise for not meeting your expectations this time. We are currently undergoing full refurbishment and refreshing all our rooms. We will be able allocate our guests in a newly refurbished rooms for outmost experience. We appreciate your comments, and rest assured we are working hard towards many improvements.kind regardsClub Quarters St Pauls

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from JD on 4 Jan 2024
Thank you for your rating.We hope you plan to stay with us at Club Quarters in the future.Regards, FD

4/10 Poor

Deborah

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from JD on 4 Jan 2024
Thank you for your feedback. We are glad you had an overall positive experience.We look forward to welcoming you back soonKind regardsThe CQ St Paul’s team

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Close to my office. But feels old and looks like requires an remodel.
Stayed 1 night in Dec 2023
Response from JD on 4 Jan 2024
Thank you for your feedback. We are glad you had an overall positive experience.We look forward to welcoming you back soonKind regardsThe CQ St Paul’s team

10/10 Excellent

Jennifer, Phoenix

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a very nice hotel for both tourists and business travels alike. The rooms are reasonably sized and very comfortable. The property provides refillable water bottles and filtered water on every floor, which is a nice feature when traveling so you can stay hydrated and not buy a ton of water bottles to carry around while sightseeing. The main floor lounge offers a nice selection of coffees and teas, a business work area with a printer and USB ports. T
Stayed 2 nights in Nov 2023
Response from JD on 4 Jan 2024
Thank you for your feedback.We are glad you ha agreat stay with us and the experience we have to offer to our guests.We hope to welcome you back in the future.Regards, FD

2/10 Terrible

Paul

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just don't
The most terrible nights stay in a hotel in years!at 2am water tank near my room 444 filled with a screaming sound and it promptly did it at 4am. The air-conditioning takes 10 minutes to switch off and is really noisy
Stayed 1 night in Dec 2023
Response from JD on 4 Jan 2024
Thank you for your feedback. We are sorry to hear that the A/C was not working properly Please accept our apologies for any inconvenience caused.We hope to see you again soonKind regardsThe CQ St Paul’s team

10/10 Excellent

Lois Anne

Liked: Cleanliness, staff & service
Great location
Stayed 2 nights in Dec 2023
Response from JD on 4 Jan 2024
Thank you for your feedback. We are glad you had a pleasant stay with us.We look forward to welcoming you back soonKind regardsThe CQ St Paul’s team

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
First time in London
Nice simple hotel, great location and close to most tourist spots.. public transport nearby, bus, trains, hootbus,
Stayed 2 nights in Dec 2023
Response from JD on 4 Jan 2024
Thank you for your feedback. We are glad you had an overall positive experience.We look forward to welcoming you back soonKind regardsThe CQ St Paul’s team

10/10 Excellent

Kaitlyn

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Loved the location! Also loved the refillable water stations
Stayed 5 nights in Sep 2023
Response from JD on 4 Jan 2024
Thank you for your feedback. We are glad you had a pleasant stay with us.We look forward to welcoming you back soonKind regardsThe CQ St Paul’s team

2/10 Terrible

robert

Stayed 2 nights in Nov 2023
Response from JD on 4 Jan 2024
It appears you had a negative experience on your recent stay with us. We are sorry to hear that, please accept our apologies for any inconvenience caused.We hope to see you again soonKind regardsThe CQ St Paul’s team

8/10 Good

Adrian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel and in general the staff were good, just breakfast a bit slow. Not the hotels fault but i wish i knew beforehand that yiu can hear St Pauls bells chiming 4x an hour
Stayed 1 night in Nov 2023
Response from JD on 4 Jan 2024
Thank you for your feedback. We are glad you had an overall positive experience.We look forward to welcoming you back soonKind regardsThe CQ St Paul’s team

2/10 Terrible

jane

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Window left open and the noise from traffic bad. Asked for reception to close it as key needed but it wasn’t done. Toilet made noise all the time and someone in hotel was smoking weed as it was coming thro air vents. We were in room 517. Wouldn’t go back
Stayed 1 night in Nov 2023
Response from JD on 4 Jan 2024
Thank you for taking the time to share your recent experience.Please accept our apologies for the inconvenience caused due to some shortfall in service.We will focus on the issues highlighted in order to provide an improved experience to all our future guests.Kind regardsThe CQ St Paul’s team

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really like CQ staff always helpful - riom clean tidy and quiet - nice Continental breakfast too
Stayed 1 night in Nov 2023
Response from JD on 4 Jan 2024
Thank you for your feedback. We are glad you had a pleasant stay with us.We look forward to welcoming you back soonKind regardsThe CQ St Paul’s team

8/10 Good

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location.
Great location, room was basic but a good size and functional. Desk in the room was huge, would have been good if it was a business trip. Liked the automated check in procedure. Staff were very cheerful, happy and helpful. Would have been nice if there was a bar.
Stayed 1 night in Nov 2023
Response from JD on 4 Jan 2024
Thank you for your feedback. We are glad you had an overall positive experience.We look forward to welcoming you back soonKind regardsThe CQ St Paul’s team

10/10 Excellent

Romaine

Stayed 1 night in Nov 2023
Response from JD on 4 Jan 2024
Thank you for your feedback. We are glad you had a pleasant stay with us.We look forward to welcoming you back soonKind regardsThe CQ St Paul’s team

8/10 Good

Barry Minshull

Travelled with group
Property ok but did not like them Charging £50 deposit incase of any breakages ive never stayed in a place does this and i have not received it back as yet
Stayed 1 night in Nov 2023
Response from JD on 4 Jan 2024
Thank you for your feedback. We are glad you had an overall positive experience.We look forward to welcoming you back soonKind regardsThe CQ St Paul’s team

2/10 Terrible

Verified traveller

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Disappointing
Run down and needing a refurbish. 3* hotel at best
Stayed 1 night in Nov 2023
Response from JD on 4 Jan 2024
Thank you for taking the time to share your recent experience.Please accept our apologies for the inconvenience caused due to some shortfall in service.We will focus on the issues highlighted in order to provide an improved experience to all our future guests.Kind regardsThe CQ St Paul’s team

2/10 Terrible

Angela

Business traveller
Disliked: Room comfort
Stayed 1 night in Nov 2023
Response from JD on 4 Jan 2024
It appears you had a negative experience on your recent stay with us. We are sorry to hear that, please accept our apologies for any inconvenience caused.We hope to see you again soonKind regardsThe CQ St Paul’s team

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Consider CQs for your trips for sure
The location of the CQ properties is fantastic. These are reasonable on pocket and convenience of location makes it easy to navigate for business or pleasure. I would seriously recommend them.
Stayed 6 nights in Oct 2023
Response from JD on 4 Jan 2024
Thank you for your feedback. We are glad you had a pleasant stay with us.We look forward to welcoming you back soonKind regardsThe CQ St Paul’s team

8/10 Good

Carol

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Great location & staff
Great location. St. Paul's on your doorstep with a ½hour walk Trafalgar Sq - galleries, Leicester Sq, Chinatown. The Club room offers 24hr tea & coffee and comfortable surroundings. The actual room - well it could do with a bit of TLC. Well worn carpet and chair... threadbare in places. Bed was comfortable and the shower is adequate. Plus it was clean. Free bottles water available on each floor. Good comfortable stay... great staff... just needs a little TLC.
Stayed 2 nights in Nov 2023
Response from D on 4 Jan 2024
Thank you for your feedback. We are glad you had an overall positive experience.We look forward to welcoming you back soonKind regardsThe CQ St Paul’s team

8/10 Good

Aniruddha

Travelled with family
Liked: Cleanliness, staff & service, amenities
This place has only one drawback, St Paul’s Cathedral can have their bells toll all day, you have to ensure you are not a light sleeper, the hotel itself is nice and clean with cosy rooms. Tea & Coffee facilities are great, our room even had a kitchenette that we weren’t sure if it was for all rooms. One minor issue was the shower drained very slowly so water pooled up in the shower. Book direct if possible for the best rates.
Stayed 1 night in Nov 2023
Response from JD on 4 Jan 2024
Thank you for your feedback. We are glad you had an overall positive experience.We look forward to welcoming you back soonKind regardsThe CQ St Paul’s team

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient location and great room. TV stopped working for some reason. Lovely stay
Stayed 1 night in Nov 2023
Response from JD on 4 Jan 2024
Thank you for your feedback. We are glad you had a pleasant stay with us.We look forward to welcoming you back soonKind regardsThe CQ St Paul’s team

10/10 Excellent

Simon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice property and easy access
Stayed 1 night in Nov 2023

10/10 Excellent

Michelle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Within walking distance from amenities and attractions. Staff are helpful and great. Hop on Bus is right outside. Wonderful experience!
Stayed 3 nights in Oct 2023

8/10 Good

Ben

Stayed 1 night in Oct 2023

8/10 Good

Jessica

Stayed 2 nights in Oct 2023