Front of property

Reviews of Ming Star Hotel

3 out of 5
Ming Star Hotel
217,Wisma Cemerlang, Jalan Sultan Zainal Abidin, Kuala Terengganu, Terengganu

Reviews

7.2

Good

Rating 10 - Excellent. 6 out of 38 reviews" "
Rating 8 - Good. 17 out of 38 reviews" "
Rating 6 - Okay. 9 out of 38 reviews" "
Rating 4 - Poor. 3 out of 38 reviews" "
Rating 2 - Terrible. 3 out of 38 reviews" "

7.2/10

Cleanliness

7.4/10

Staff & service

6.0/10

Amenities

7.2/10

Property conditions & facilities

Reviews

2/10 Terrible

KWOK LEUNG KELVIN

Travelled with family
Disliked: Cleanliness
No services at all
Stayed 1 night in May 2023
Response from Ashraf on 9 June 2023
Thank you for your review. I'm sorry to hear you had a frustrating experience, but I really appreciate you bringing this issue to our attention.We will improve our services in the future and looking forward on having you as our guest again.Thank you,Reservation Team

2/10 Terrible

Justin

Stayed 1 night in Mar 2022
Response from Ming Star Reservation Team on 10 June 2023
Thank you for your review. I'm sorry to hear you had a frustrating experience, but I really appreciate you bringing this issue to our attention.We will improve our services in the future and looking forward on having you as our guest again.Thank you,Reservation Team

6/10 Okay

LIM

Business traveller
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
It could be better for the price paid.
Room abit disappointed furnishing looks abit old. From outside hotel and lobby looks good. Overall cleanliness is ok.
Stayed 2 nights in Jun 2020

8/10 Good

Verified traveller

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities
Clean & friendly staff
Stayed 3 nights in Aug 2019
Response from Fatihah on 7 Feb 2020
Dear Valued Guest Thank you for staying with us. we continuously work hard to make our guest happy and appreciate your feedback . Warm Greeting Ming Star Hotel And Team

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
It’s very clean, staff is very courteous & the location is excellent
Stayed 2 nights in Jul 2019
Response from Fatihah on 7 Feb 2020
Dear Valued Guest Thank you for staying with us. we continuously work hard to make our guest happy and appreciate your feedback . Warm Greeting Ming Star Hotel And Team

8/10 Good

tan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2019

8/10 Good

Yek

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recomend
Stayed 2 nights in Mar 2019

4/10 Poor

JasonLim, KL

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The first room provided on first floor was labelled non smoking but when lift door opens, you could immediately smell cigarette even at the corridor. Room was worse. Credit to the receptionist, room change was done swiftly. However, the room and toilet is not clean - dusty floor, unclean towel, smelly bed sheets, smelly pillows, stained toilet wall and shower glass, the shampoo and shower cream smells weird (and bad). There are much better hotels in KT to choose from so I will never return to this one.
Stayed 2 nights in Feb 2019

4/10 Poor

Verified traveller

Liked: Cleanliness, staff & service, room comfort
The door cannot lock
Stayed 1 night in Feb 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly customer service
very friendly customer service, spacious room. ample free parking space, near restaurants
Stayed 2 nights in Nov 2018
Response from MING STAR HOTEL TEAM on 12 Jan 2019
We are delighted that you had a great experience and discovered the joys of our property.We very much look forward to welcoming you back again in the not too distant future.

8/10 Good

NURUL AIN BINTI

Disliked: Property conditions & facilities, room comfort
Hotel budget
Ok
Stayed 2 nights in Sep 2018

8/10 Good

LIANG SHIN, kota bharu

Liked: Property conditions & facilities, room comfort
Good location, a few minutes drive to China Town.
Stayed 1 night in Sep 2018

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jul 2018

2/10 Terrible

bangi guys, Bandar baru bangi

Disliked: Cleanliness, property conditions & facilities, room comfort
Will not recommend to friend
I stay here with my family. I booked triple room on 3rd floor. Not very clean. Sink was blocked and toilet not clean. Toilet have unplessant smell
Stayed 1 night in May 2018

10/10 Excellent

Rosli

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice & Easy Accommodation
The hotel is easily accessible with ample parking space. The rooms are comfortable with spacious bathroom.
Stayed 1 night in Dec 2017

6/10 Okay

Verified traveller

Affordable,good value money and strategic location
Good condition and nice interior with good value money is a nice accommodation for a short trip and strategic location to attraction tourist spot Convenient store and foods around the corner and good parking
Stayed 1 night in Nov 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2017

6/10 Okay

Khairul Fazli

Liked: Cleanliness
Disliked: Staff & service

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Angelyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
New hotel, pleasant enough stay
Ming Star was lovely. Good if you are not looking for hotel breakfast, so I suggest going out and giving the local food a try. Fell in love with Nasi Air here (first trip to Terengganu)

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Overall i give 3 star. Customer service need more improvement

6/10 Okay

naz, kuala lumpur

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place to stay...good facilities..near to pasar payang...

6/10 Okay

Verified traveller

convenient parking, budget hotel
There was convenient parking behind the hotel, the basic amenities are provided, but nothing fancy. The room we stayed in was small but manageable for 1 night. No major complains, you get what you pay for.

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities, room comfort
just alright with a night staying with just take rest.

8/10 Good

HUI LEAN, Teluk Intan perak

Liked: Staff & service, property conditions & facilities, room comfort
Nice stay
Room size is suitable. need some improvement in cleanliness part.

8/10 Good

Chun tek, Kuala Lumpur

Liked: Staff & service, property conditions & facilities
Good value for money hotel
Stayed three nights with wife. Location is by the main road so may be a bit noisy for rooms facing the road. Rear facing rooms may have unpleasant oily smell seeping through the closed windows because of many restaurants along the row of shop lots. Kitchen outlet ventilation pipes were left with segments exposed rendering the filters useless in filtering the smell. This goes on from morning till night. Really nauseating to go through. Parking is ample at the back but no roof shelter from the sun. The sweet room I stayed in is ok with good water pressure. Tiny black ants on the bedsheet, desk and wall is an inconvenience. Bed mattress is ok not great. Air conditioning is ok though it takes a while to cool down especially in the afternoon . Reception service is ok too. I would say that it is adequate for a short stay. Not outstanding but not bad either. Only negative point is the lack of tv channels. No cable vision. Really boring if stay in the room long time.

6/10 Okay

ku c h

Liked: Cleanliness, property conditions & facilities
ok
new hotel

8/10 Good

syakurah, nilai

Liked: Cleanliness, staff & service, property conditions & facilities
Trip to tasik kenyir
We stay a night before the trip to tasik kenyir.good place to do the shopping and enjoy the delicious food at the stalls nearby

10/10 Excellent

Khalid

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Aaron Wong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Mohd Isham

10/10 Excellent

Mohd Tzheiad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Disliked: Staff & service
Good enough
The room is ok. Quite pricy for a nite's stay. Water heater was not working. Hav to bath cold water in the morning. Good water pressure.

6/10 Okay

b, Wien

Disliked: Cleanliness
Das Bett sah so aus, als hätte schon jemand darin geschlafen. Das Zimmer war von der Größe her ganz gut, allerdings wurden Löcher in den Wänden einfach mit Folie überklebt.

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort

8/10 Good

Benjamin, paris

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Hôtel confortable et propre mais impersonnel
Hôtel propre et confortable, moderne. Boissons, café, thé et petits gâteaux offerts dans la chambre et le frigo. Nous avons réservé la "sweet room" avec déco & peluches hello kitty pour notre fille de 3 ans qui a adoré ! En revanche, notre lit était très bien mais notre fille n'avait qu'une banquette sans draps, dommage pour une chambre dédiée plutôt à des familles. L'accueil est très impersonnel et le personnel n'est pas très sympathique et incapable de donner le moindre renseignement. Le quartier est assez froid aussi, un peu loin du centre mais il y a quand même qq restaurants autour.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Günstiges und sauberes Hotel
Sauber, neue Zimmer, freundlicher und hilfreicher service. Liegt leider etwas außerhalb (ca 15 min zu Fuß zum Busbahnhof).

8/10 Good

laurent, Paris

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Nice, but wifi is bad
Very helpful hotel. Can ask anything, they'll help. Wifi is not good at all...