Condo, 2 Bedrooms, 2 Bathrooms | Private kitchen

Reviews of Ice House Suites and Condominiums

4 out of 5
Ice House Suites and Condominiums
310 S. Fir St., Telluride, CO

Reviews

9.4

Exceptional

Rating 10 - Excellent. 296 out of 399 reviews" "
Rating 8 - Good. 79 out of 399 reviews" "
Rating 6 - Okay. 18 out of 399 reviews" "
Rating 4 - Poor. 5 out of 399 reviews" "
Rating 2 - Terrible. 1 out of 399 reviews" "

9.6/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Jeremy

Travelled with family
Liked: Cleanliness, property conditions & facilities
Great rooms. Superior location to gondolas and downtown Telluride. Check in was super easy and front desk always pleasant. Highly recommend.
Stayed 3 nights in Mar 2024

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Fantastic location - close to gondola, market, liquor store, and dining. Unit was very clean, and well equipped.
Stayed 6 nights in Jan 2024
Response from mngr on 20 Feb 2024
Thank You for staying and we hope to see you again soon.

8/10 Good

Mary, Los Angeles

Liked: Cleanliness
The good: the location was great and the staff was very friendly. The place was clean. The not so great: there was a light outside shining all night in the bedroom window (we put a pan over it each night after the first), the kitchenware was quite lacking (all the Teflon was scraped and coming off the pans), there was no real coffee table or ottoman in front of the sofa so it was not very comfortable to sit and watch TV, the temperature was very hard to get right - it was really hot, much hotter than the thermostat indicated, so we'd turn it down to 60 and wake up freezing, there were a lot of pillows but they were all cheap polyfill so quite uncomfortable, and the unit had a tile floor that was very slippery when you entered wearing ski boots. We would stay at Ice House again but probably not the unit we were in.
Stayed 4 nights in Jan 2024
Response from mngr on 20 Feb 2024
Thank You for staying.

10/10 Excellent

Jose, El Paso

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
We loved it. Definitely recommend it.
Stayed 2 nights in Dec 2023
Response from mngr on 20 Feb 2024
Thank You for staying and we hope to see you again soon.

10/10 Excellent

Christine

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Sep 2023

10/10 Excellent

Ellen

Travelled with group
Liked: Cleanliness, room comfort
Stayed 3 nights in Oct 2023
Response from mngr on 17 Nov 2023
Thank you for staying with us

10/10 Excellent

Jane Hetherington

Liked: Cleanliness, property conditions & facilities
Wonderful
Stayed 2 nights in Oct 2023
Response from mngr on 14 Oct 2023
Thank you for staying.

8/10 Good

David

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from mngr on 17 Nov 2023
Thank you for staying with us.

10/10 Excellent

Michael

Liked: Cleanliness, room comfort
Great location
Great location. Close to restaurants, hiking, market and gondola.
Stayed 2 nights in Oct 2023
Response from mngr on 14 Oct 2023
Thank you for staying.

10/10 Excellent

Sasikarn

Liked: Cleanliness, room comfort
BEST home away from home experience EVER!!
We got a free upgrade (thank you again!!) to this beautiful 2-bedroom unit with so much space and amazing view!! The room is spotless, extremely clean, and smells so fresh. We can’t find any flaws whatsoever. The kitchen is top notch. In fact, all the appliances, furnitures, bedding, EVERYTHING is top notch!! All the staff are also very courteous and helpful. We will DEFINITELY come back! :-)
Stayed 5 nights in Sep 2023
Response from mngr on 3 Oct 2023
Thank you for staying and we hope to see you again soon.

8/10 Good

William

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The parking garage needs improvement - not enough spaces and very hard to drive around support columns.
Stayed 2 nights in Sep 2023
Response from mngr on 3 Oct 2023
Thank you for staying and we hope to see you again soon.

10/10 Excellent

ROBERTA

Liked: Cleanliness, room comfort
Excellent again…
Our 2nd time here. At this point, I don’t think we would try anyplace else. Rooms are large, clean and well appointed. Location is superb and parking is perfect. Staff are friendly and helpful. Definitely will stay here again!
Stayed 3 nights in Sep 2023
Response from mngr on 3 Oct 2023
Thank you for staying and we hope to see you again soon.

10/10 Excellent

Verified traveller

Liked: Cleanliness, room comfort
Fantastic
Great location, modern, large bathroom and clean condo. Would stay here again.
Stayed 2 nights in Aug 2023
Response from mngr on 9 Sept 2023
Thank you for staying with us

8/10 Good

Frances

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Was good location to everything
Stayed 3 nights in Aug 2023
Response from mngr on 31 Aug 2023
Thank you for staying and we hope to see you again soon.

10/10 Excellent

Patrick

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from mngr on 24 Aug 2023
Thank you for staying.

8/10 Good

Nancy

Liked: Cleanliness, property conditions & facilities
Response from mngr on 7 Aug 2023
Thank you for staying.

6/10 Okay

Mindy

Stayed 2 nights in Jul 2023
Response from mngr on 24 Aug 2023
Thank you for staying.

10/10 Excellent

Aaron

Stayed 5 nights in Jul 2023
Response from mngr on 24 Aug 2023
Thank you for staying.

10/10 Excellent

Daniela, Green Bay

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great place to stay.
Stayed 3 nights in Jul 2023
Response from mngr on 7 Aug 2023
Thank you for staying with us.

4/10 Poor

Wendy

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
I loved hearing the flowing river outside our balcony and the happy birds chirping each morning. I did not like the way I was greeted at the front desk when I checked in. I got an attitude that I was a bother. Not friendly or welcoming in any way. And I did not like that we did not have hot water on Friday night for showers. No hot water on Sunday morning for showers (we forgo them on this morning) and now it’s Sunday morning, no hot water. We are waiting for the maintenance man to get here here apparently. I did not like that we were told that the front desk is manned 24/7 and yet it took me 45 minutes of calling this morning to report (no answer at the front desk) the lack of hot water again. Hot water is a basic amenity in any hotel but to pay this price for this property and have continued problems - was really disappointing.
Stayed 2 nights in Jul 2023
Response from mngr on 18 July 2023
Hello, We are sorry you had a bad experience. We are looking into the problem with the hot water and have fixed it. I am sorry our desk agent was not around when you called they were assisting other guests but if you leave a message they will get back to you as soon as they return. Thank you again for staying with us.

8/10 Good

Nina

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Our suite at the Ice House was spacious and clean; the kitchen was well-appointed. The bathroom faucets did not work well, however, because they had not been installed properly. This detracted from our overall experience of the place.
Response from mngr on 30 June 2023
Thank you for staying and we hope to see you again soon.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
Great condo and location
Awesome location in town! Clean and comfortable. Very spacious for a 1 bedroom. Would definitely stay again.
Stayed 2 nights in Jun 2023
Response from mngr on 30 June 2023
Thank you for staying and we hope to see you again soon.

10/10 Excellent

Kris

Travelled with family
Liked: Cleanliness, room comfort
Stayed 2 nights in Jun 2023
Response from mngr on 30 June 2023
Thank you for staying and we hope to see you again soon.

10/10 Excellent

Diane

Travelled with family
Liked: Cleanliness, room comfort
Excellent
Stayed 5 nights in Jun 2023
Response from mngr on 30 June 2023
Thank you for staying and we hope to see you again soon.

10/10 Excellent

Christina

Everything was wonderful!
Stayed 2 nights in Jun 2023
Response from mngr on 30 June 2023
Thank you for staying and we hope to see you again soon.

10/10 Excellent

Jeanne, Pierre Part

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Loved the location, perfect for a family or group.
Stayed 5 nights in Mar 2023
Response from mngr on 4 May 2023
Thank you for staying and we hope to see you again soon.

10/10 Excellent

Nancy

Travelled with family
Liked: Amenities, property conditions & facilities
The building was centrally located to everything. SHort walk to the Gondola. Cleaned daily. Hot tub could have been hotter, but had a sauna which was a bonus.
Stayed 7 nights in Mar 2023
Response from mngr on 4 May 2023
Thank you for staying and we hope to see you again soon.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
Totally satisfied
Our stay was incredibly comfortable at Ice House, located just one block away from the slopes. We stayed in a spacious 2-bedroom condo and spent a lot of quality time together as a family. The condo appeared to have recently undergone renovation, as both the kitchen and bathrooms were newly equipped and convenient. However, it would have been useful to include the hotel name in the check-in description. Additionally, while we were able to figure it out the next day, an explanation of the heating system would have made our room more comfortable more quickly.
Stayed 4 nights in Mar 2023
Response from mngr on 4 May 2023
Thank you for staying and we hope to see you again soon.

10/10 Excellent

Kathryn

Liked: Cleanliness
Stayed 2 nights in Mar 2023
Response from mngr on 4 May 2023
Thank you for staying and we hope to see you again soon.

8/10 Good

Michael, Jackson

Travelled with family
Liked: Cleanliness
great location for skiing the Gondola and ticket office were very close. Grocery and wine store right across the street.
Stayed 4 nights in Feb 2023
Response from mngr on 11 Mar 2023
Thank you for staying with us.

10/10 Excellent

lucy

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Feb 2023

10/10 Excellent

Marie Gabrielle

Travelled with group
Liked: Cleanliness, room comfort
Stayed 4 nights in Feb 2023
Response from mngr on 3 Mar 2023
Thank you for staying with us and we hope to see you again soon.

10/10 Excellent

Kasandra

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Everything was fantastic. It's super close to the ski lifts and downtown.
Stayed 3 nights in Feb 2023
Response from mngr on 1 Mar 2023
Thank you for staying with us.

10/10 Excellent

Monica

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
This was a fantastic location! Easy to walk to everything In Telluride. Unit was great; plenty of space and storage. Would stay again!
Stayed 4 nights in Feb 2023
Response from mngr on 18 Feb 2023
Thank you for staying with us.

10/10 Excellent

michael

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Perfect location to access the town of Telluride, and only 1 block from the Gondola.
Stayed 2 nights in Jan 2023
Response from mngr on 18 Feb 2023
Thank you for staying with us.

8/10 Good

Rachel

Travelled with family
Liked: Room comfort
Great Location and lots of space! sewer smell
The condo was in a perfect location, the hot tub and steamroom were great! Walking distance to Gondola and town everything very close. The room had a horrible sewer smell unfortunately. They sent maintence to clean the drains but the smell came back the next day. Unit 202 awful sewer smell, FYI. Everything else was ok. A little dirty but beds, kitchen and bathrooms were very clean. We found a cheeto and a dirty cottonball on the floor near the pullout sofa when we arrived.
Stayed 3 nights in Feb 2023
Response from mngr on 1 Mar 2023
Thank you for your feedback. The issues have been dealt with.

10/10 Excellent

toosje

Travelled with group
Liked: Cleanliness, room comfort
Stayed 2 nights in Feb 2023
Response from mngr on 18 Feb 2023
Thank you for staying with us.

10/10 Excellent

Gary

Travelled with family, Travelled with partner
Liked: Cleanliness, property conditions & facilities
The location of the property was great for skiing, shopping, and dining. Never had to use the care. If the communication was better and a bit more of a cheery helpful attitiude by check clerk would had made this experience even better as far as check-in.
Stayed 5 nights in Jan 2023
Response from mngr on 18 Feb 2023
Thank you for staying with us.

10/10 Excellent

Michael

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Fantastic stay! Great condo, perfectly appointed very comfortable beds and one block from the gondola. Would def stay again.
Stayed 6 nights in Jan 2023
Response from mngr on 27 Jan 2023
Thank you for staying and we hope to see you again soon.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
Lovely but Need Hot Water
Great place except that there is no hot water in any of the sink faucets. Barely lukewarm. Not enjoyable for washing your face. They clearly have it set very low. Shower was fine.
Stayed 3 nights in Jan 2023
Response from mngr on 27 Jan 2023
Thank you for staying and we hope to see you again soon.

10/10 Excellent

victoria

Stayed 3 nights in Jan 2023
Response from mngr on 27 Jan 2023
Thank you for staying and we hope to see you again soon.

6/10 Okay

Holly

Travelled with family and small children
Liked: Cleanliness
The property was okay. Check in is at another location, we drove around and around looking for it. I finally had to call to tell the desk person we could not find it. I could not spot a sign or number anywhere! The desk person informed me there was a sign so after a few more laps around the block, I finally found it - only to discover yes there is a sign but they had hung an XMAS wreath over it so it was totally obscured. The parking garage is super tight and limited spaces but we made it work. The room did not have any supplies restocked. They had empty shampoo and body wash in the shower. The bunk bed was not usable, the temperature on the top bunk was like a sauna, had to be in the 90's. The handyman just told us to open the window, which would have worked wonders if the window had been located in the alcove the bunk bed was in. The window by the bunk does not open, so opening the window in the winter when it is -10 outside only managed to freeze the main living area, but had little effect on the alcove where the bunk is located. They need to upgrade the window to at least be able to crack it open in this space, or provide a fan to move the air around. We had to pull the mattress off the top bunk and put it in the living room to give a space for our kiddo to sleep. The dishwasher was not emptied for us, not sure if the dishes were clean or not in there. There are no updates to the room such as USB ports for charging. It was nice having a small kitchen and 1 1/2 bathrooms
Response from mngr on 27 Jan 2023
Thank you for staying.

10/10 Excellent

Steven

Travelled with group
Liked: Cleanliness, room comfort
Great Snowboard Trip
We had a great time at Ice House, very convenient, so close to everything, loved the spa after long days on the mountain. Employees were very nice and helpful. Would definitely stay again room was great, if I had 1 complaint it would be the mattress wasn't very comfortable had a noticable divit in the middle but other then that it was great!
Spa/pool
1 of the 2 balconies
Stayed 5 nights in Jan 2023
Response from mngr on 27 Jan 2023
Thank you for staying and we hope to see you again soon.

10/10 Excellent

Karen, Pilesgrove

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Our 2 bedroom Penthouse condo was beautiful, modern and clean. The building is one block from the Free Gondola and very close to many great restaurants and the market. It’s in the perfect location!
Response from mngr on 6 Jan 2023
Thank you for staying with us and we hope to see you again soon.

10/10 Excellent

Malva

Liked: Cleanliness, amenities, property conditions & facilities
Close to everything! Location…Location and Nice Accommodations!
Response from mngr on 6 Jan 2023
Thank you for staying with us and we hope to see you again soon.

10/10 Excellent

Richard

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Stayed in one of the penthouses. Nice unit. Pool, steam room and hot tub were nice. 1 block from gondola to Mountain Village. Very convenient location. Walking distance to everything!
Response from mngr on 30 Dec 2022
Thank you for staying with us and we hope to see you again soon.

8/10 Good

Melissa

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great location, very close to the gondola and city center and plenty of restaurants and shopping. The parking garage was very tight and small. We have a truck so that is part of the tightness, however if it had been more full there is no way we could have fit in a parking spot. Also, the room we stayed in had a sewage smell to it. We figured it's because water hadnt run through the pipes enoug,but it still smelled on the last day. Other than that, it was very clean and a great place to stay!
Stayed 2 nights in Oct 2022
Response from mngr on 28 Oct 2022
Thank you for staying with us.

10/10 Excellent

Cynthia

Stayed 7 nights in Sep 2022
Response from mngr on 11 Oct 2022
Thank You for staying with us.

10/10 Excellent

Barbara

Travelled with family
Liked: Cleanliness, room comfort
Telluride Luxury
The Ice House is one of the nicest hotels we've stayed in. Our suite had a full bath and a powder room! The kitchen had everything we needed. The bed, pillow, bedding, couch, everything was fabulous! It was a block to the gondola, 2 blocks from Colorado Ave and all the restaurants. Loved it! Will stay here again!
Stayed 2 nights in Sep 2022
Response from mngr on 11 Oct 2022
Thank You for staying with us.

10/10 Excellent

Mark

Liked: Cleanliness, room comfort
Ice House Stay.
Check in was super easy, just know that you need to go to Camel Gardens for Ice House to check in.
Stayed 2 nights in Sep 2022
Response from mngr on 11 Oct 2022
Thank You for staying with us.