Outdoor pool, open 10:00 AM to 6:00 PM, pool umbrellas, pool loungers

Reviews of Sheraton Grand Tel Aviv

5 out of 5
Sheraton Grand Tel Aviv
115 Hayarkon Street, Tel Aviv

Reviews

8.4

Very good

Rating 10 - Excellent. 269 out of 555 reviews" "
Rating 8 - Good. 163 out of 555 reviews" "
Rating 6 - Okay. 67 out of 555 reviews" "
Rating 4 - Poor. 32 out of 555 reviews" "
Rating 2 - Terrible. 24 out of 555 reviews" "

8.8/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

4/10 Poor

Eyal

Liked: Cleanliness, amenities
Disliked: Staff & service
Staff were rude at check insisted on charging without justification and added extra charges just the same.
Stayed 10 nights in Mar 2024
Response from Zara Gabrielyan, Front Office Manager on 26 Mar 2024
Dear Eyal,We're truly sorry to hear about your disappointing experience with our staff during check-in. This behavior falls far below our standards of service, and we sincerely apologize for any inconvenience or frustration it may have caused you. We take your feedback seriously and will address this matter with our team to ensure that such incidents are not repeated in the future. If you could provide us with more details about your experience, we would greatly appreciate it so that we can investigate further and take appropriate actions. Please rest assured that guest satisfaction is our top priority, and we hope to have the opportunity to regain your trust on a future visit.

8/10 Good

Kellita

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The front desk are very rude and not willing to compromise on anything. I have traveled all over Israel many times and I have stayed at the sheraton a few times and the staff is always not friendly. Never had this experience anywhere else, it is a shame because the hotel is nice, clean and convenient.
Stayed 3 nights in Jan 2024
Response from Z. Gabrielyan, FOM on 30 Jan 2024
Dear Kellita,We apologize for the inconvenience you experienced with our front desk staff. Your feedback is important to us. Could you please provide more details about your encounter so that we can address the issues appropriately? Your input will help us improve our services.Best Regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Lovely stay! Relaxing and refreshing.
Stayed 1 night in Nov 2023
Response from Z. Gabrielyan, FOM on 31 Dec 2023
Dear Valued Guest,Thank you for your brief yet wonderful feedback! We're thrilled to hear that your stay was lovely, relaxing, and refreshing. Your positive experience means a lot to us, and we look forward to welcoming you back for another delightful stay.

10/10 Excellent

Adriana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent.
Amazing property, great location. Friendly and welcoming personnel.
Stayed 4 nights in Aug 2023
Response from Z.Gabrielyan, FOM on 29 Aug 2023
Thank you so much for taking the time to share your thoughts! We're thrilled to hear that you enjoyed your experience at our property and found our location to your liking. Our team takes great pride in providing a warm and welcoming environment for our guests. If you have any further feedback or suggestions, we'd love to hear them. We hope to have the pleasure of welcoming you back in the future!

10/10 Excellent

Kathy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Z.Gabrielyan, FOM on 26 Aug 2023
Dear Kathy,Greetings from Sheraton Grand Tel Aviv Hotel and thank you for the feedback.It is our pleasure to host you in our property, whenever you travel brings you back to Tel Aviv!

6/10 Okay

Idan

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Inconvenient Experience
Upon our arrival at the lower parking entrance, we encountered an issue with the guard who refused to let us in, even though I had clearly told him that I intend to drop off my wife and baby before proceeding to another parking area. When we asked if there's a pathway from the parking to the hotel lobby, which would have been convenient for my wife and baby, considering the hot sun, he simply ignored us. As a result, my wife and baby had to endure a 15-minute detour to reach the main entrance while pushing a stroller and managing suitcases and bags. Furthermore, we could not get any sleep until 4 AM due to exceedingly loud music emanating from a nearby source, making it near impossible to attain any sleep. Putting these matters aside, receptionists were pleasant and helpful. Additionally, the hotel's amenities are noteworthy, and the level of cleanliness maintained is truly exceptional.
Stayed 1 night in Aug 2023
Response from Z. Gabrielyan, FOM on 21 Aug 2023
Dear Idan,I apologize for the inconveniences you faced during your recent stay at our property. Your feedback is important, and we deeply regret the issues you encountered.I'm truly sorry for the misunderstanding at the lower parking entrance. Our aim is to provide a seamless experience.Additionally, I apologize for the noise disruption you experienced during your stay. Your comfort is our priority, and we will take steps to prevent this in the future.Your positive comments about our receptionists and amenities are appreciated, and we're committed to maintaining these high standards.Thank you for sharing your feedback. We're taking your concerns seriously and addressing them directly. We hope to have the opportunity to welcome you back for a more pleasant stay.Warm Regards,

10/10 Excellent

Barry

Stayed 3 nights in Jul 2023
Response from Z. Gabrielyan, FOM on 21 Aug 2023
Dear Barry,Thank you for the feedback, it is our great pleasure to host you.Looking forward to meeting you again!

10/10 Excellent

Alex

Stayed 2 nights in Jul 2023
Response from Z. Gabrielyan, FOM on 16 July 2023
Dear Alex,Greetings from Sheraton Grand Tel Aviv Hotel and thank you for the review.It is our pleasure to host you in our property.Best Regards,

6/10 Okay

May

Stayed 12 nights in Jul 2023
Response from Z.Gabrielyan, FOM on 16 July 2023
Dear May,Greetings from Sheraton Grand Tel Aviv Hotel and thank you for your review.Do not you mind giving us more details about the stay?Looking forward,

10/10 Excellent

neil

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was great. Location is perfect.
Stayed 3 nights in Jul 2023
Response from Z.Gabrielyan, FOM on 9 July 2023
Dear Neil,Thank you for the great feedback, we are happy to hear you enjoyed your stay with us.Hoping to have opportunity hosting you again!Best Regards,

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel
Stayed 1 night in Jun 2023
Response from Z.Gabrielyan, FOM on 25 June 2023
Dear Angela,Greetings from Sheraton Grand Tel Aviv Hotel and thank you for the feedback. It is our pleasure to host you.

10/10 Excellent

samy

Stayed 2 nights in Jun 2023
Response from Z.Gabrielyan, FOM on 6 June 2023
Dear Samy,Greetings from Sheraton Tel Aviv Hotel and thank you for the feedback.We highly value your review, and we hope to host you again,

10/10 Excellent

Moran

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Z.Gabrielyan, FOM on 3 June 2023
Dear Moran,Thank you for your feedback, it is our great pleasure to host you in our property. Hope to see you again back!Best Regards,

10/10 Excellent

Steven

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a perfectly located property. Staff were extremely friendly and went out of their way to be helpful. I will recommend this to friends
Stayed 3 nights in May 2023
Response from Z.Gabrielyan, FOM on 16 May 2023
Dear Steven,We appreciate your feedback. It is thrilling to hear that you enjoyed Your stay with us!We hope to have opportunity to host you again.Best Regards,

10/10 Excellent

Fabio

Stayed 3 nights in May 2023
Response from Z. Gabrielyan, FOM on 16 May 2023
Dear Fabio,Greetings from Sheraton Tel Aviv Hotel and thank you for the feedback. We are happy to have opportunity hosting you again!Best Regards,

10/10 Excellent

Adeena

Stayed 9 nights in Apr 2023
Response from Z.Gabrielyan, FOM on 3 June 2023
Dear Adeena,We do highly appreciate your feedback and satisfaction. We are looking forward to host you back again.Best Regards,

10/10 Excellent

hilla

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Z.Gabrielyan, FOM on 7 May 2023
Dear hilla,Greetings from Sheraton Tel Aviv Hotel and thank you for the review. We are excited to host you again in our property.Best Regards,

10/10 Excellent

Ezra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Apr 2023
Response from Z.Gabrielyan, FOM on 16 Apr 2023
Dear Ezra,Greetings from Sheraton Tel Aviv Hotel and thank you for the review. We are pleased to know that You enjoyed Your stay with us.We hope to have opportunity to serve You in future.Best Regards,

4/10 Poor

Abraham

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
I spent a lot of money for a seaside room. Very friendly and helpful staff. Great view from room. However, the pool was under construction - not only was there no pool, but there was also intermittent drilling throughout the day. I would not have stayed here if I would have known about this. There was nothing on the booking website to warn of this and no attempts made by the hotel management to compensate me.
Stayed 1 night in Feb 2023
Response from Z.Gabrielyan, FOM on 14 Mar 2023
Dear Abraham,Thank you for choosing our property as a place to stay in Tel Aviv and for the review.Accept my apologies for the inconvenience caused by the construction of the pool. We are delighted to launch the new pool already for the 1st of April. We would like to propose you additional services for you, for your upcoming stay in Tel Aviv.

10/10 Excellent

Yozma Group

Stayed 2 nights in Feb 2023
Response from Z. Gabrielyan, FOM on 21 Feb 2023
Dear Yozma Group,Greetings from Sheraton Tel Aviv Hotel and thank you for your feedback. We are delighted to hear that you liked your stay!Thank you,

10/10 Excellent

Katie

Stayed 2 nights in Feb 2023
Response from Z. Gabrielyan, FOM on 21 Feb 2023
Dear Katie,We do appreciate your feedback, and we hope to have opportunity hosting you again in our property.Best Regards,

10/10 Excellent

Mariana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service!
Response from Z. Gabrielyan, FOM on 2 Feb 2023
Dear Mariana,Greetings from Sheraton Tel Aviv Hotel and thank you for your feedback! We are delighted to host you again whenever your trip brings you back to Tel Aviv.Best Regards

10/10 Excellent

Christine

Liked: Staff & service, property conditions & facilities, room comfort
Liked everything very much, enjoyed my pleasant weekend.
Stayed 1 night in Jan 2023
Response from Z. Gabrielyan, FOM on 15 Jan 2023
Dear Christine,Greetings from Sheraton Tel Aviv Hotel and thank you for the review. We hope we will have a chance hosting you again in our property.Best Regards,

8/10 Good

Fabrizio

Stayed 3 nights in Dec 2022
Response from Z. Gabrielyan, FOM on 11 Jan 2023
Dear Fabrizio,Greetings from Sheraton Tel Aviv Hotel and thank you for the feedback. We are thrilled to welcome you back in our property.Best Regards,

10/10 Excellent

Esther

Stayed 7 nights in Nov 2022
Response from Z. Gabrielyan, FOM on 6 Dec 2022
Dear Esther,Greetings from Sheraton Tel Aviv Hotel and thank you for the review. Hope we will host you again, whenever your travel brings you back to Tel Aviv!

10/10 Excellent

Manuela

Stayed 3 nights in Nov 2022
Response from Z. Gabrielyan, FOM on 16 Nov 2022
Dear Manuela,Greetings from Sheraton Tel Aviv hotel and thank you for the review. We are pleased to hear you enjoyed your stay with us.Looking forward to have a chance welcoming you again!

6/10 Okay

Vanessa

Stayed 1 night in Oct 2022

6/10 Okay

Scott

Stayed 1 night in Oct 2022
Response from Magda Eliasz on 6 Nov 2023
Dear Scott,Thank you so much for your fantastic feedback! We are thrilled to hear that you had a wonderful experience during your stay at the Sheraton Grand hotel. Our team strives to provide the best possible service, and it's truly rewarding to know that our efforts have made a positive impact on your stay. We appreciate you taking the time to share your positive experience.We hope to have the pleasure of welcoming you back in the future for another delightful stay.

10/10 Excellent

Allison

Stayed 3 nights in Sep 2022
Response from Z. Gabrielyan, FOM on 10 Nov 2022
Dear Allison,Greetings from Sheraton Tel Aviv hotel and thank you for the review! We are excited to hear that you enjoyed your stay with us. Hope to have opportunity hosting You again!

10/10 Excellent

Gary, Belbroughton

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is beautiful. Recently refurbished everything is immaculate. Rooms are superb. We had an amazing view over TLV beach with small balcony. Beds and showers are second to none. Check in was efficient however the one area that was a slight disappointment was checkout. Strangely we weren’t asked anything about our stay and also lost the chance to add points to our loyalty scheme. Otherwise though absolutely perfect and one of the best hotels we have stayed in - although I am not sure why John Lenin’s hilariously hypocritical lyrics to Imagine are up on the wall in the lobby!!
Stayed 4 nights in Sep 2022

8/10 Good

Sarina

Stayed 4 nights in Aug 2022

2/10 Terrible

zhong

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel employees are not polite at all
Stayed 2 nights in Aug 2022

10/10 Excellent

Stacey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Aug 2022

8/10 Good

Shamira

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Inconvenience caused and additional expenses
There was no shuttle facility to the Ben Gurion airport had to pay 250 shekels for trip each time I went to the airport. It was expensive and felt let down. I had booked Sheraton and Ambassador only because of the free shuttle to airport. I seek assistance regarding this issue of non availability of shuttle service and hope to receive compensation.
Stayed 3 nights in Aug 2022

10/10 Excellent

assayagh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2022

10/10 Excellent

Asher

Stayed 1 night in Aug 2022

10/10 Excellent

Aaron

Stayed 1 night in Aug 2022

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 9 nights in Jul 2022

10/10 Excellent

Todd

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
n/a
Stayed 1 night in Jul 2022

10/10 Excellent

Eliyahu

Stayed 1 night in Jun 2022

10/10 Excellent

Nicole

Stayed 1 night in Jun 2022

10/10 Excellent

Vincent

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jun 2022

10/10 Excellent

selena

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Excellent breakfast
Stayed 4 nights in Jun 2022

8/10 Good

Denis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022

6/10 Okay

Aaron, palm harbor

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
the reception manager is rude and extremely combative, treating guests like garbage, unbelievable
Stayed 4 nights in Jun 2022

10/10 Excellent

Krzysztof

Stayed 3 nights in Jun 2022

2/10 Terrible

rosemary

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Woild not stay again Rude staff Not helpful at all Poor amenities
Stayed 7 nights in May 2022

10/10 Excellent

Moise

Liked: Staff & service, amenities, property conditions & facilities
Everything you expect from a 5* hotel
Stayed 2 nights in May 2022

10/10 Excellent

Matrilla

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staff Birch was very helpful
Stayed 1 night in May 2022

4/10 Poor

menachem

Stayed 2 nights in Mar 2022