Urban Balcony | Balcony view

Reviews of Trinity Wharf Tauranga

4.5 out of 5
Trinity Wharf Tauranga
51 Dive Crescent, Tauranga

Reviews

8.4

Very good

Rating 10 - Excellent. 463 out of 1002 reviews" "
Rating 8 - Good. 325 out of 1002 reviews" "
Rating 6 - Okay. 142 out of 1002 reviews" "
Rating 4 - Poor. 45 out of 1002 reviews" "
Rating 2 - Terrible. 27 out of 1002 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Stanislavs

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Ernie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful location and excellent service.
Stayed 1 night in Jan 2024

10/10 Excellent

Bec

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Suzanne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

6/10 Okay

Adam

Liked: Cleanliness
Disliked: Amenities
Great view. Noisy patrons at night time, several times. Mini bars should be stocked rather than being empty on arrival.
Stayed 2 nights in Mar 2024
Response from Trinity Wharf Tauranga on 2 Apr 2024
Hey Adam, thank you for taking the time to leave a review of your recent stay at Trinity Wharf. We are sorry to hear about the noise disturbances at night. We have a snacks available at our front desk 24/7 and our bar is open til late for room service drinks. We hope to have the opportunity to welcome you back again soon.

10/10 Excellent

Thabata

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were friendly.
Stayed 5 nights in Mar 2024
Response from Trinity Wharf Tauranga on 2 Apr 2024
Thanks so much for the five star review!

6/10 Okay

Linda

Liked: Staff & service
Disliked: Property conditions & facilities
The room was adequate. It was difficult to adjust the room temperature (either too hot or too cold) It was basically clean but we found a spider in our sheets. That was a bit of a concern. We are pretty easy going with accommodation but we weren't overly impressed with our stay at the Trinity .
Stayed 1 night in Mar 2024
Response from Trinity Wharf Tauranga on 11 Mar 2024
Hey Linda, thank you for taking the time to leave a review. We are glad to hear that you enjoyed the staff and service during your stay. We apologise for the difficulties you experienced with adjusting the room temperature and the cleanliness issue. We hope to have the opportunity to welcome you back in the future for a better experience.

10/10 Excellent

Bruce

Liked: Cleanliness, staff & service, property conditions & facilities
Loved our stay. Awesome restaurant. Food and service exceptional.
Stayed 1 night in Feb 2024
Response from Trinity Wharf Tauranga on 2 Apr 2024
Thanks for the awesome review! We're happy that you loved your stay at Trinity Wharf Tauranga. Our restaurant is definitely something we're proud of, and we're thrilled that you found the food and service exceptional. Can't wait to have you back.

10/10 Excellent

Margaret

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place! Easy walking to restaurants. Wonderful staff.
Stayed 2 nights in Feb 2024
Response from Trinity Wharf Tauranga on 2 Apr 2024
We're thrilled to hear that you enjoyed your stay at Trinity Wharf Tauranga and found the location convenient for walking to restaurants. Our staff will be happy to hear your kind words. We appreciate your feedback and hope to welcome you back again soon!

8/10 Good

Sjaan

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Mary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Big comfortable room, clean modern, fab pool
Stayed 1 night in Feb 2024
Response from TWT on 26 Mar 2024
Thanks Mary for the 5-star review! It is great to hear that you enjoyed your stay with us. We'll make sure to pass along your compliments to our staff and we hope to see you again soon!

10/10 Excellent

keith

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, was worried it might be noisy next to the highway and harbor but it was quiet! Nice rooms.
Stayed 3 nights in Jan 2024
Response from Trinity Wharf Tauranga on 25 Mar 2024
Hi Keith. Thanks so much for your review. It is great to hear that you enjoyed your stay with us. We're glad the location worked out for you and that you found the rooms to be nice and clean. We appreciate you sharing your experience with us and hope to welcome you back again soon.

10/10 Excellent

Rosemary

Stayed 2 nights in Jan 2024

10/10 Excellent

Annette

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Jan 2024

10/10 Excellent

Nikora

Travelled with partner
Liked: Amenities
Stayed 1 night in Jan 2024

6/10 Okay

Carolyn

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
For the money and view of car Park didn’t think good value for money. Staff and dining excellent
Stayed 1 night in Jan 2024

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2024

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
New zealand
Really enjoyed our stay. Great location with a great view. Very comfortable room with lots of room. Excellent service at the restaurant
Stayed 1 night in Jan 2024

8/10 Good

Nishanth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was an amazing stay. The food was awesome
Stayed 1 night in Dec 2023

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
30 day Road Trip.
Check in was fabulous. Great spacious room overlooking the bay. Was there 3 days over Christmas. The " Tastes Like Milk " pots for morning coffee are really poor. Stayed in earlier hotels at half the price and had plunger coffee and fresh milk. It really does not take a lot to improve the morning coffee for a $1 bottle of milk. Was disappointed with the Christmas day buffet. For $180 was very average. When it came round to the dessert, and cheese it was virtually all gone. A great hotel let down by little things b
Stayed 3 nights in Dec 2023

10/10 Excellent

Kyle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Lukas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Lauren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Tui

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property in good condition and room was tidy clean comfortable.
Stayed 2 nights in Dec 2023

10/10 Excellent

Prashant

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

2/10 Terrible

zachariah

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Didn't stay at the property, so I cannot give an actual review of the quality. Had a cancelled flight the day of the trip which meant we were not able to make the hotel, I called them and essentially they said bad luck, we'll be keeping the $900 you have paid. Its the first Hotel that has ever held onto the cost when its a been a reasonable reason for not making it. Also considering I will be heading to Tauranga frequently, it seems strange to be hell bent on keeping $900 but losing having someone stay there 7-8 times per year.
Stayed 1 night in Dec 2023

10/10 Excellent

Charles

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful setting, the restaurant and the deck are delightful. Pay up for the harbor facing rooms. My only complaint is that he bar closes before 10.
Stayed 4 nights in Dec 2023

6/10 Okay

Deborah L

Travelled with family
Liked: Property conditions & facilities
I was underwhelmed. Photos looked great but they were deceiving. We stayed in 6 different hotels during our 2 weeks in New Zealand and this was our least favourite.
Stayed 2 nights in Nov 2023

8/10 Good

Jocelyn

Liked: Cleanliness
Standard is the word!
It was definitely a no-frills toom! Yes it was quiet and spacious, had the requisite toiletries and so on.
Stayed 1 night in Dec 2023

6/10 Okay

Amanda

Travelled with partner
It was nice enough. If you need anything you have to go down to the front desk to get it you cant just call housekeeping. We got no bottles of water and on the second day they didn't provide milk so down to the desk we had to go again, Dental kits are not provided and you have to buy toothpaste for $5. The parking is ridiculous. When they have a function they dont reserve spots for guests and you have to park far away. It was ok. The room was nice. For the price i wouldn't stay there again.
Stayed 3 nights in Nov 2023

6/10 Okay

Mariam

Liked: Staff & service
Stayed 2 nights in Dec 2023

10/10 Excellent

Karandeep

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved everything, staff were welcoming and amazing, view was nice felt safe and fancy except for the part where you could hear others outside the room which disrupted our sleep
Stayed 1 night in Dec 2023

6/10 Okay

Anne

Travelled with family
Overall a stunning setting and room fine except showers show age- rusting and ?glass permanently marked
Stayed 1 night in Nov 2023

10/10 Excellent

Wilma

Stayed 1 night in Nov 2023

6/10 Okay

Pilar

Liked: Cleanliness, staff & service, property conditions & facilities
Location was good. View was of the car park. Unable to open a window. Service was friendly.
Stayed 2 nights in Nov 2023
Response from Trinity Wharf Tauranga on 14 Nov 2023
Thank you for leaving us a review, are so pleased you enjoyed our beautiful location. For your next stay with us we highly recommend booking an Urban Balcony Premium Guest Room, as it's in a lower price category but you can benefit from many aspects of a harbour room. We hope to welcome you back again in the future.

10/10 Excellent

Alfonso, Sarasota

Stayed 1 night in Nov 2023

10/10 Excellent

Sharlene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best location in Tauranga
Stayed 4 nights in Oct 2023
Response from Trinity Wharf Tauranga on 14 Nov 2023
Thanks Sharlene, we can't help but agree with you! Glad you enjoyed your stay, see you next time.

8/10 Good

Terry

Liked: Cleanliness, staff & service, property conditions & facilities
Will certainly stay again but for longer to enjoy the amenities
Stayed 1 night in Oct 2023
Response from Trinity Wharf Tauranga on 14 Nov 2023
Thanks Terry for taking the time to leave us a positive review. We're so glad to hear that you enjoyed your stay at Trinity Wharf Tauranga and we'd love to have you back for a longer stay next time!

10/10 Excellent

Linda

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff went above on helping us book activities or serving us at dinner
Stayed 1 night in Oct 2023
Response from Trinity Wharf Tauranga on 14 Nov 2023
Thanks Linda! We're thrilled to hear that our staff went above and beyond to help you with booking activities and dinner service. We hope to welcome you back soon.

2/10 Terrible

Deborah

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The beds are hard as are the pillows. The staff seem to be angry and go out of their way NOT to be helpful. Wouldn’t serve food at the bar which I would have thought is a requirement of hospitality if people are drinking. Toilet in the so called premium room didn’t flush. Shower leaked water everywhere. Furnishings are dated and look nothing like the actual.
Stayed 1 night in Oct 2023
Response from Trinity Wharf Tauranga on 14 Nov 2023
Hi Deborah,Thank you for taking the time to share your feedback. We apologise for the negative experiences you encountered during your stay. At reception we have a variety of snacks we have lovingly sourced available 24/7 and have introduced a new late night menu. We have other pillows on offer if guests inform us that they would like them changed, this is stated in our Room Compendium. Maintenance issues are unexpected but if we are informed we can arrange our Maintenance Team to service your room quickly or provide a room move. We appreciate your valuable comments and will use them to improve our services. We wish you all the best!The Team at Trinity Wharf Tauranga

8/10 Good

Kimberley

Stayed 1 night in Oct 2023

10/10 Excellent

Dean

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room, quiet and peaceful, great outlook
Stayed 1 night in Sep 2023

10/10 Excellent

Nicola

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

8/10 Good

Nicola

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Couldn’t fault the room for cleanliness. Hubby nearly slipped up in the bathroom but that’s what the bath mat is for, right🙄Desk staff were pleasant and professional. Mixologist was onn! He was composed and had easy banter. Room service was prompt and yummy. Only negative was no Warriors game screening but we could’ve checked on that before we booked. All in all a lovely stay with a warm comfy well needed sleep. Would recommend
Stayed 1 night in Sep 2023

10/10 Excellent

Yingxin

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Room is clean and big
Stayed 2 nights in Sep 2023

10/10 Excellent

Jenna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely space and service thank you
Stayed 1 night in Aug 2023

10/10 Excellent

JUSTIN

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

8/10 Good

Garth

Stayed 1 night in Aug 2023

10/10 Excellent

Kelly, Te Hapara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay at Trinity Wharf. We were impressed with the quality of the restaurant food and the view is always outstanding.
Stayed 1 night in Jul 2023

10/10 Excellent

Linda

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
*
Stayed 2 nights in Jul 2023