2 outdoor pools

Reviews of Serenity Diamond Beach

Serenity Diamond Beach
Diamond Beach Road, 357, Diamond Beach, NSW

Reviews

8.8

Excellent

Rating 10 - Excellent. 223 out of 482 reviews" "
Rating 8 - Good. 203 out of 482 reviews" "
Rating 6 - Okay. 39 out of 482 reviews" "
Rating 4 - Poor. 13 out of 482 reviews" "
Rating 2 - Terrible. 4 out of 482 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

8.8/10

Amenities

8.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Verified traveller

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
I loved the fact that it was literally a skip, hop and jump away from the beach and resort pool! It was a lovely relaxing getaway perfect for our family of four. The accommodation was modern and clean. There was plenty for us to do. As we’re an active family we made use of the tennis court and ran along the beach in the mornings….
Stayed 3 nights in Jun 2021

4/10 Poor

Verified traveller

Travelled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
We had a flood in the house because of the washing machine not working.
Stayed 3 nights in Jun 2021

10/10 Excellent

Verified traveller

Stayed 2 nights in Jun 2021

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great property in great location with great facilities and very helpful staff! Our villa was very private and centrally located so only a short walk to everything.
Stayed 5 nights in Apr 2021
Response from Matt on 15 Apr 2021
Thankyou for your review following your recent stay. We are glad you enjoyed your stay & look forward to welcoming you back soon.

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
This accommodation is terrible. Booked a unit just by the pool and beach. Couldn't leave any doors unlocks for a nice breeze was every screen door lock was broken. All screens had holes in them. So much so multiple frogs where in our room before we realised. Pillows flat and bed horribly uncomfortable. Accommodation was old, out dated and in terrible condition. Stayed one night out of requirement. Woke up to mouse poop over the floor in dining room and kitchen in the morning. Made a complaint to reception prior to leaving. Simply told us they had a wait list and if we weren't happy to leave. Then advised we would have to deal with WOTIF directly as there customer service couldn't be understood due to not speaking English! Disgusting comment about the WOTIF staff and terrible attitude from staff at accommodation. Save your money or stay somewhere else.
Stayed 4 nights in Mar 2021
Response from Matt on 29 Mar 2021
Thankyou for taking the time to leave a review. We are sorry that you found our accommodation so disappointing. Whilst we don't agree with your assessment of the accommodation, nor your recollection of the events as they unfolded and our responses to your requests we did, without hesitation, agree to refund your accommodation and approved Wotif at the time to refund you. Again we are sorry the accommodation did not meet with your expectation & we respect your right to your opinions but we do proudly stand behind a long history of 8.5+/10 reviews across almost 500 reviews from wotif customers that says in the majority of circumstances we meet the expectations of the travelling customer. We never get it 100% right & there is always areas that we can improve & we welcome constructive criticism. But sometimes no matter what we do there are people that are determined to create a bad experience for themselves and our business and when this happens there is very little we are able to do to rectify the situation. We hope that you are able to find accommodation for your next holiday that better meets with your expectations

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great place, great amenities, close to beach, has everything you need for a lovely get away. the check in was excellent and the staff are awesome. Had a great weekend.
Stayed 2 nights in Mar 2021
Response from Matt on 29 Mar 2021
Thankyou for taking the time for leave a review following your recent stay. We are glad you stay & hope to see you back here staying with us again sometime soon.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Well kept grounds in a beautiful location. Peaceful, quiet and laid back. Excellent customer service.
Stayed 2 nights in Mar 2021
Response from Matt on 29 Mar 2021
Thankyou for your review. We are glad you enjoyed the serenity of the quiet & laid back environment. Please visit us again soon.

10/10 Excellent

Louise S

Liked: Cleanliness, room comfort
Serenity at Serenity on Diamond Beach
Wonderful stay. Staff were lovely. Quiet midweek stay.
Stayed 4 nights in Mar 2021
Response from Matt on 29 Mar 2021
Hi Loiuse We are glad you enjoyed your stay & thankyou for taking the time to leave a review. We hope to have you visit with us again soon in the near future.

10/10 Excellent

Ray

Liked: Cleanliness, room comfort
Stayed 2 nights in Mar 2021
Response from Matt on 29 Mar 2021
Hi Ray Thankyou for providing a review score following your recent stay. We are glad you enjoyed your stay & look forward to you visiting here with us again in the near future.

10/10 Excellent

Nadine

Travelled with family
Liked: Cleanliness, room comfort
We’ll be back!
Serenity was fantastic! 2 pools, outdoor play area and indoor play room - perfect for kids! Comfortable cabins. Close to the beach. Massage lady, Amm was amazing and only a stone’s throw from our cabin.
Stayed 2 nights in Mar 2021

10/10 Excellent

Yulia

Travelled with family
Liked: Cleanliness, room comfort
Stayed 2 nights in Mar 2021
Response from Matt on 29 Mar 2021
Hi Yulia Thankyou for your review score following your recent stay here with us. We are glad you enjoyed your stay & hope to have you visit us again in the near future.

10/10 Excellent

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
I thouroughly enjoyed my stay. Amenties were good as was the overall feel of the resort, i was comfortable and I would stay again however, I did think the use of outdoor furniture for indoor use took away from the comfort when wanting to relax for the evening indoors. The wifi was also non existant in my villa but this did not ruin my experience at the resort.
Stayed 4 nights in Mar 2021
Response from Matt on 13 Mar 2021
Thankyou for taking the time to leave a review following your stay. We are glad you enjoyed your stay & have noted for further review the items you have identified as requiring attention.

6/10 Okay

Verified traveller

Travelled with partner
Liked: Amenities
The grounds and the pool area were nice. Kitchen was adequately fitted out.
Stayed 2 nights in Mar 2021
Response from Matt on 13 Mar 2021
Thankyou for taking the time to leave a review following your stay. We appreciate the feedback.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The villas were roomy and comfortable. The pool is great and location is nice and quiet.
Stayed 3 nights in Feb 2021
Response from Matt on 18 Feb 2021
Thankyou for taking the time to leave a review following your recent stay. We are glad you enjoyed your stay.

10/10 Excellent

Mary, Sydney

Travelled with family and small children
Liked: Amenities, property conditions & facilities
The location was amazing and the facilities on site were great. The staff were always friendly and helpful. We had a lovely stay!
Stayed 6 nights in Jan 2021
Response from Matt on 24 Jan 2021
Hi Mary Thankyou for taking the time to leave a review following your recent stay. We are glad you enjoyed your stayWe loved having you here with us & look forward to you visiting here again soon.

10/10 Excellent

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 7 nights in Jan 2021
Response from Matt on 24 Jan 2021
Hi Thankyou for your recent review. We are glad you enjoyed your stay.

10/10 Excellent

Tim

Liked: Cleanliness, room comfort
Stayed 3 nights in Jan 2021
Response from Matt on 18 Jan 2021
Hi Tim Thanks for taking the time to leave a review. We are glad you enjoyed your stay. We look forward to welcoming you back soon.

10/10 Excellent

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Spacious clean and incredible pool Direct access to stunning long beach
Stayed 2 nights in Oct 2020
Response from Matt on 19 Dec 2020
Thankyou for taking the time to leave a review following your stay. We are glad you had an enjoyable time & look forward to you visiting us again soon.

8/10 Good

Sylvia

Travelled with family
Liked: Cleanliness, room comfort
Overall is pretty good, self contained well equipped, however
Stayed 3 nights in Oct 2020
Response from Matt on 25 Oct 2020
Hi Sylvia Thankyou for taking the time to leave a review following your recent stay.

10/10 Excellent

Christine, Newcastle

Liked: Cleanliness, amenities, property conditions & facilities
Kids loved the pool and the bike riding. Happy kids happy adults.
Stayed 4 nights in Sep 2020
Response from Matt on 19 Oct 2020
Hi Christine Thankyou for taking the time to leave a review following your stay. We are glad both you & the kids had a good time. Regards Matt

8/10 Good

Td, Nsw

Travelled with family
Liked: Amenities
Disliked: Cleanliness
Was right on the beach, with a beautiful pool and amenities.
Stayed 1 night in Sep 2020
Response from Matt on 22 Sept 2020
Hi TD Thankyou for taking the time to leave a review following your recent stay. We are glad you enjoyed your stay & look forward to you visiting with us again soon. Kind Regards

10/10 Excellent

Ingrid, Sydney

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Excellent services with the villa and grounds kept in immaculate conditions. Modern styling and very quiet, right on the beach.
Stayed 1 night in Sep 2020
Response from Matt on 12 Sept 2020
Hi Ingrid Thankyou for taking the time to leave a review. We are glad you enjoyed your stay & look forward to welcoming you back soon. Regards Matt

10/10 Excellent

Imelda, Sydney

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Our family of 4 had a good relaxing weekend. The 2 bedroom villa is well equipped and very clean
Stayed 2 nights in Aug 2020
Response from Matt on 2 Sept 2020
Hi Imelda Thankyou for taking the time to leave a review following your recent stay here with us. We are pleased that your family enjoyed themselves and we look forward to you visiting us again in the near future. Regards Matt

10/10 Excellent

Lydia

Travelled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Jun 2020
Response from Matt on 23 June 2020
Hi Lydia Thankyou for postimg a review following your recent stay. We are glad you enjoyed your stay & look forward to having you visit us again soon. Regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, amenities
Stayed 3 nights in Jun 2020
Response from Matt on 15 June 2020
Thankyou for taking the time to leave a review. We are glad you enjoyed your stay & hope to see you visit with us again soon. Regards

10/10 Excellent

Kiki, Sydney

Travelled with family and small children
Liked: Cleanliness, amenities
Great property right at the beach! Very friendly management. Loved every second there and would definitely go back.
Stayed 3 nights in Jun 2020
Response from Matt on 14 June 2020
Hi Kik Thanyou for leaving a review following your recent stay. We are glad you enjoyed your stay & look forward to welcoming you back to visit us again soon. Kind Regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, amenities
Stayed 2 nights in Jun 2020
Response from Matt on 14 June 2020
Thankyou for taking the time to leave a review. We are glad you enjoyed your stay. Regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, amenities
Stayed 1 night in May 2020
Response from Matt on 6 June 2020
Thankyou for taking the time to leave a review. We are glad you enjoyed your stay.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good tidy rooms everything worked comfortable family stay with close walk to the beach Very good setup will be back
Stayed 5 nights in Jan 2020
Response from Matt on 25 Jan 2020
Thankyou for taking the time to leave a review following your recent stay. We are glad you had a good family stay & we look forward to welcoming you back for your next stay soon.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Location was awesome and was the highlight of the accommodation. Short walk to a lovely beach.
Stayed 3 nights in Jan 2020
Response from Matt on 16 Jan 2020
Thankyou for tour review. We are pleased that you found the location so enjoyable. We look forward to you staying with us again soon.

8/10 Good

Rafael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jan 2020
Response from Matt on 15 Jan 2020
Hi Rafael Thankyou for taking the time to provide a review of your recent stay. We are glad you enjoyed your stay & we loo forward to welcoming you back to visit us soon.

10/10 Excellent

Verified traveller

Stayed 8 nights in Dec 2019
Response from Matt on 10 Jan 2020
Thankyou for leaving a review following your stay. We are glad you enjoyed your stay.

8/10 Good

Verified traveller

Stayed 5 nights in Jan 2020
Response from Matt on 9 Jan 2020
Hi Thankyou for taking the time to leave a review. We are glad that you appear to have enjoyed your stay & we hope to have you back visiting us again soon.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The people who run Serenity are very friendly and provide a great place to unwind and relax.
Stayed 2 nights in Dec 2019
Response from Matthew on 11 Dec 2019
Thankyou for leaving a review following your recent stay. We are glad you found your stay relaxing. Our staff pride themselves on being friendly and helpful and will appreciate your feedback.

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2019
Response from Matt on 7 Dec 2019
Hi Thanks for leaving a review for your stay. We are glad you enjoyed your time here with us.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
We felt welcome from the time we stepped in! Our unit was beautiful our bed was so comfy. The pool near the beach is beautiful. I loved that the kitchen was pretty well equipped. I wanted to relax and relax I did. I wish that I could have stayed longer.
Stayed 3 nights in Nov 2019
Response from Matthew on 29 Nov 2019
Hi Thankyou for taking the time to leave a review. We appreciate your feedback. We are glad you had an enjoyable & relaxing time. We look forward to seeing you again soon.

8/10 Good

Brad, Sunshine Coast

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Booked on a recommendation and glad I did, late arrival wasn’t a problem. Accommodation was very good and clean, has everything you need and more. When in the area again will choose here for sure.
Stayed 2 nights in Nov 2019
Response from Matthew on 28 Nov 2019
Hi Brad, Thanks for taking the time to leave a review following your recent stay here with us. We look forward to you visiting us again when you are next in the area.

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Two bedroom, double and 2xdouble bunks. The main bedroom was locked for the owner.
Stayed 1 night in Nov 2019
Response from Matthew on 17 Nov 2019
Hi, Thanks for taking the time to leave a review following your stay. The accommodation you had booked was a 2 bedroom family cottage, with a double in the main & bunks in the 2nd bedroom. We trust the accommodation was as booked. We are glad you enjoyed your stay

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family orientated holiday location
Quiet, clean and safe family orientated holiday accommodation. Tow pools and the beach are on the site and the beach is just outside the resort area.
Stayed 3 nights in Oct 2019
Response from Matthew on 30 Oct 2019
Thankyou for the review. We are glad that you enjoyed your stay and look forward to you visiting us again soon.

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was neat and tidy, well presented. The unit I Loved the benefits of having a bathroom in each room, especially the spa bath in the main room :-) would have enjoyed having a tv in the main bedroom too to relax on the bed watching it after a day full of activities in and around the property. The pool area was divine! Was a nice comfort having the property manager, keeping us updated about the areas around the premises, and providing a complimentary late departure. Can not fault the place or staff! Highly recommend
Stayed 2 nights in Oct 2019
Response from Matthew on 30 Oct 2019
Thankyou for taking the time to leave a review following your recent stay. We are glad that you enjoyed your stay & look forward to welcoming you back here to stay with us again very soon.

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Facilities were very good. Service excellent. Very quiet.
Stayed 2 nights in Oct 2019
Response from Matthew on 22 Oct 2019
Thanyou for choosing to leave a review following your stay. We are glad that you enjoyed your stay and look forward to having you stay with us again some time soon.

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service, amenities
The location of the property is unique. Its a bit out dated some parts
Stayed 1 night in Oct 2019
Response from Matthew on 13 Oct 2019
Thankyou for taking the time to provide a review following your stay. We are glad you like the location of the property but are sorry we couldn't meet your expectations in relation to other parts of your stay.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Oct 2019
Response from Matthew on 13 Oct 2019
Thankyou for taking the time to leave a review following your recent stay. We are glad you enjoyed your stay & look forward to seeing you back here again with us very soon.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing and on the beach
Very relaxing getaway from Sydney with great flexibility in terms of arrival:departure times Great place with kids I guess but maybe not that great when travelling as a couple :-) though the beach is a way to escape and get some privacy just some feet away from the resort
Stayed 3 nights in Oct 2019
Response from Matthew on 9 Oct 2019
Hi Thankyou for leaving a review following your stay. We are glad you had a relaxing time & we look forward to welcoming you back again soon.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Oct 2019
Response from Matthew on 6 Oct 2019
Thankyou for reviewing our property. We hope you enjoyed your stay

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place
The kids and i had so much fun and they love the kid club
Stayed 3 nights in Oct 2019
Response from Matthew on 4 Oct 2019
Hi Rebecca Thankyou for leaving a review following your recent stay. We are glad you enjoyed your stay and that your kids loved the kids club. We look forward to welcoming you back here again soon.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A beautiful relaxing weekend away. Lived the beach and the pool. Enjoyed the location immensely. Will definitely be back
Stayed 2 nights in Sep 2019
Response from Matthew on 22 Sept 2019
Thankyou for taking the time to leave feedback following your recent stay. We are glad you enjoyed your stay & look forward to having you back again shortly.

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I will return!
Really beautiful quiet area.
Stayed 2 nights in Sep 2019
Response from Matthew on 18 Sept 2019
Hi Julie We look forward to your return. Thankyou for taking the time to leave a review following your recent stay. We are glad you enjoyed your stay.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked the native plants which attracted so much bird life. The location so close the the beach was fabulous.
Stayed 2 nights in Sep 2019
Response from Matthew on 16 Sept 2019
Hi. Thankyou for taking the time to post a review following your recent stay. We are glad you enjoyed your stay, including our local wildlife. We look forward to seeing you again soon.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Proximity to beach was excellent. Serenity by name, serenity in reality. Would definitely recommend for short or long stay.
Stayed 2 nights in Aug 2019
Response from Matt on 3 Sept 2019
Thankyou for taking the time to leave a review following your recent stay. We look forward to having you return to visit with us again in the future.